Vonage Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Vonage Contact Center based on over 711 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vonage Contact Center, CloudTalk, Callminer Eureka, Toky, Smiddle, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vonage Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Vonage Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vonage Contact Center supports business activities such as:
- Call Recording
- Communication Management
- Engagement Management
- Social Media Management
- Helpdesk Management
Vonage Contact Center can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Improve ROI, etc. It can help manage these activities if you use Phone Calls E-Mail and Social Media for these needs. As a solution, Vonage Contact Center's capabilities include Personalization, Recording, Dashboard, etc.
Vonage Contact Center Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Totally customization IVR solution, call recording, etc...." Peer review by DAVID Z., COO, Health, Wellness and Fitness
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Vonage Contact Center solved their Contact Center Software needs. Cuspera uses 711 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using Vonage Contact Center.
Use Cases
Peers recommend Call Recording , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Vonage Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.94/5 ★ |
"...Totally customization IVR solution, call recording, etc...." Peer review by DAVID Z., COO, Health, Wellness and Fitness |
| Communication Management with Phone Calls |
4.83/5 ★ |
"...NewVoiceMedia Solution is Vonage s intelligent, multi-tenant contact centre and inside sales offering that integrates all communications channels and interactions with customers, such as voice, video, chat and social apps,and plugs straight into an organisation s CRM software for full access to hard-won data. ..." Cloud Computing magazine names Vonage a 2019 Product of the Year Award Winner |
| tracking & monitoring communications |
4.83/5 ★ |
"...- Can you use your laptop as your phone -Accurate reporting - Provides great insights to your calls - Call monitoring functionality is awesome..." Peer review by Matt Wyre, Computer Software |
| sending & publishing communications |
4.12/5 ★ |
"...You can set up the solution to prioritize phone calls, social media posts, and emails, and route them to the right agents along with case history and caller details...." Peer review from Featured Customers |
| Engagement Management |
4.85/5 ★ |
"...Inbound calls can easily be routed to the right sales rep for immediate follow up...." Peer review |
| engaging and following up |
4.65/5 ★ |
"...We were getting negative feedback on our employee engagement surveys and telephony was the main reason...." Peer review by Jill Palmer, Managing Director, Click Travel |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.94/5 ★ |
"...Totally customization IVR solution, call recording, etc...." Peer review by DAVID Z., COO, Health, Wellness and Fitness |
|
| Communication Management with Phone Calls |
4.83/5 ★ |
"...NewVoiceMedia Solution is Vonage s intelligent, multi-tenant contact centre and inside sales offering that integrates all communications channels and interactions with customers, such as voice, video, chat and social apps,and plugs straight into an organisation s CRM software for full access to hard-won data. ..." Cloud Computing magazine names Vonage a 2019 Product of the Year Award Winner |
|
| tracking & monitoring communications |
4.83/5 ★ |
| sending & publishing communications |
4.83/5 ★ |
| Engagement Management |
4.85/5 ★ |
"...Inbound calls can easily be routed to the right sales rep for immediate follow up...." Peer review |
|
| engaging and following up |
4.85/5 ★ |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 711 insights from peers and experts to help you assess how these Vonage Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Vonage Contact Center
What is Vonage Contact Center used for?
What are the top features of Vonage Contact Center?
Who uses Vonage Contact Center?
What are Vonage Contact Center alternatives?
Where is Vonage Contact Center located?
Popular Business Setting
for Vonage Contact Center
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used Vonage Contact Center to Improve internal communications and Acquire customers
Vonage Contact Center Alternatives
Peer and Expert Opinion on Features
for Vonage Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Recording | Read Reviews (27) |
| Dashboard | Read Reviews (9) |
| Auto update | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Recording | Read Reviews (27) |
| Dashboard | Read Reviews (9) |
| Auto update | Read Reviews (6) |
IT and Other Capabilities
for Vonage Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (89) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (58) |
| Data Import | Read Reviews (89) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (113) |
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (113) |
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (67) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (67) |
Software Failure Risk Guidance
?for Vonage Contact Center
Overall Risk Meter
Top Failure Risks for Vonage Contact Center
Vendor Profile Details
Company Name
Vonage
Company Website
https://www.vonage.com/HQ Location
Holmdel, NJ
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for Vonage Contact Center
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Vonage Contact Center may get in touch with you regarding your request.
Request Custom Quote
Vonage will get in touch with you regarding your request.