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Compare Toky vs Vonage Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for Toky medium Failure Risk for Vonage Contact Center low
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Comparison Summary

For Toky vs Vonage Contact Center comparison, Our AI algorithm looked at 2435 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Toky and Vonage Contact Center to solve their respective business needs.

Pros and cons of Toky and Vonage Contact Center

Toky is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Vonage Contact Center is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

logo Toky

Focus area

Toky is better than Vonage Contact Center for

Software Failure Risk

  • medium

logo Vonage Contact Center

Focus area

Software Failure Risk

  • low

About

Toky | Business Phone System & Integrated VoIP Service

Vonage Contact Center - Inside Sales Platform | NewVoiceMedia

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

35

37

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (188)

Read Reviews (40)

call recording

Read Reviews (161)

Read Reviews (30)

call transcription

Read Reviews (24)

Read Reviews (3)

helpdesk management

Read Reviews (124)

Read Reviews (11)

communication management

Read Reviews (54)

Read Reviews (24)

sending & publishing communications

Read Reviews (39)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (13)

Read Reviews (14)

contact list management

Read Reviews (44)

Read Reviews (3)

contacts history

Read Reviews (9)

Read Reviews (2)

engagement management

Read Reviews (14)

Read Reviews (17)

engaging and following up

Read Reviews (7)

Read Reviews (8)

collaboration

Read Reviews (9)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (3)

sales document management

Read Reviews (3)

Read Reviews (5)

contract management

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (1)

Read Reviews (7)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (4)

loyalty management

Read Reviews (0)

Read Reviews (2)

engaging on social media

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

social media management

Read Reviews (0)

Read Reviews (13)

engaging on social media

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

relationship marketing

Read Reviews (0)

Read Reviews (2)

international marketing

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • See 4 more

  • Improve internal communications

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Enhance customer relationships

  • Improve consistency

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • social media

  • e-mail

  • offline

  • point of sale

  • Facebook

  • video

  • omnichannel

  • chat

  • promotions

  • games

  • on premises

  • text SMS

  • mobile

  • See 11 more

  • phone calls

  • social media

  • e-mail

  • offline

  • point of sale

  • Facebook

  • video

  • omnichannel

  • chat

  • promotions

  • games

  • on premises

  • text SMS

  • mobile

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting