Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

  • Performance Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Workflow Management
  • Sales Call Management
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

  • Grow Market Share
  • Manage Risk
  • Improve Sales Team Effectiveness
See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times." - Liam Morris-Ellis

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

  • Research
  • Information Technology and Services
  • Management Consulting

Popular in

  • Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Comprehensive Insights on Verint Workforce Engagement Use Cases

What Are the key features of Verint Workforce Engagement for Sales Rep Engagement?

What Are the key features of Verint Workforce Engagement for Contact List Management?

Why is Verint Workforce Engagement the best choice for Sales Coaching?

12+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Jaymee Gerard

Operations Business Analyst

PlumChoice
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Jaymee Gerard

Operations Business Analyst

PlumChoice
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard

Case Studies

Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

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CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

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Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

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Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

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Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

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CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

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Video

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Video Thumbnail
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Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

Financial

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

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Product

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

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Financial

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

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Financial

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO