Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

  • Performance Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Workflow Management
  • Sales Call Management
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

  • Grow Market Share
  • Manage Risk
  • Improve Sales Team Effectiveness
See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products." - Lauri Travis

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

  • Research
  • Information Technology and Services
  • Management Consulting

Popular in

  • Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Verint Workforce Engagement Customer wins, Customer success stories, Case studies

How efficiently Does Verint Workforce Engagement manage your Sales Rep Engagement?

What solutions does Verint Workforce Engagement provide for Contact List Management?

What Are the key features of Verint Workforce Engagement for Sales Coaching?

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Ben Hopper

Head of Strategy

First Horizon
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s.

Testimonial By Ben Hopper
Verint Workforce Engagement testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Ben Hopper

Head of Strategy

First Horizon
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s.

Testimonial By Ben Hopper
Verint Workforce Engagement testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
 

Verint IVA Transforms CX for Digital Identity and Security Firm

Verint's Intelligent Virtual Assistant (IVA) significantly improved customer experience for a digital identity and security firm. The AI-powered solution achieved a 75% containment rate, reduced esca...lations by 29%, and increased live chat handling to 47%. These enhancements led to faster response times and reduced contact center costs, showcasing Verint's strength in CX automation.

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Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

Honda Canada Finance received the Ventana Research Leadership Award for its implementation of Verint's Impact 360 Workforce Optimization software. This deployment enhanced service levels and customer... satisfaction by improving quality monitoring, workforce management, and performance management across multiple contact centers. The award recognizes the effective use of Verint's technology to achieve significant operational efficiencies and customer satisfaction improvements.

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Verint Expands AI Bot Portfolio to Calabrio Customers

Verint has expanded its AI bot portfolio to Calabrio customers following their merger. Calabrio users now access Verint's AI bots, enhancing workforce management and conversational intelligence. Veri...nt's AI solutions, including Genie Bot and Intelligent Virtual Assistant, offer improved customer engagement and operational efficiency. This integration underscores Verint's commitment to delivering comprehensive CX automation capabilities.

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Claro Brazil - Telecommunications

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.

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BNP Paribas - Banking - Very Large

Verint Coaching Bots helped BNP Paribas increase digital self-service usage from 10.1% to 18.4% in three months. The bank boosted up-sell offers by 62% and sales by 48% in two months. BNP Paribas eli...minated 75% of collections call volume where agents reached voicemail, cutting collections costs. The solution gave agents real-time guidance using linguistic and acoustic triggers. This improved customer engagement and agent efficiency in banking services.

Read on →

Ruffwear - Consumer Goods - Small

Ruffwear used Verint Callback to handle more customer support requests. The company faced high demand across many channels. Verint Callback let customers know when support would call back. Agents fel...t less stress and liked their jobs more. Ruffwear saw fast, positive results with this customer service solution.

Read on →

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

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Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

Executive

Verint appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.

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Executive

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

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Executive

Verint Names Teresa Anania Chief Customer Officer

Verint appoints Teresa Anania as Chief Customer Officer to lead customer success for Verint and Calabrio. Anania, with over 25 years in customer success, aims to enhance business outcomes using Verint's CX Automation Platform. She brings experience from Sophos, Zendesk, and Autodesk, focusing on customer engagement and revenue growth.

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M&A

After combining with Calabrio, Verint focuses on integration

Verint, after merging with Calabrio, is focusing on integrating their technologies to enhance customer offerings. The combined entity, retaining the Verint name, now provides Calabrio customers access to Verint's AI-powered bots. The integration leverages Verint's cloud capabilities and Calabrio's workforce management strengths, aiming for seamless platform interoperability without forcing customer migrations.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO