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Verint Workforce Engagement

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(339 Reviews, Testimonials & Expert Opinions)
(339 Reviews, Testimonials & Expert Opinions)

Performance Management software to engage and motivate the employees to provide the best customer experience

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About Verint Workforce Engagement

Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.

Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.

Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.

Evaluating Verint Workforce Engagement for your Sales Coaching need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 339 insights from peers and experts who used Verint Workforce Engagement to help you determine how well it fits your Sales Coaching needs.

Peer and Expert Opinions
for Verint Workforce Engagement

Goals

Increase sales & revenue and Improve internal communications are the most popular goals peers achieved using Verint Workforce Engagement .

Other goals:

  • Enhance customer relationships
  • Grow market share
  • Manage risk
  • Scale best practices
  • Improve efficiency
  • Establish thought leadership
See all goals See less goals

Channels

It is the best suited for phone calls, omnichannel, channels.

Processes

Peers recommend engagement management, forecasting, coaching, as the business processes that they have been most satisfied while using Verint Workforce Engagement .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Omnichannel and Phone calls

Engaging and following up With Omnichannel

Forecasting

Coaching

Knowledge management

Performance management

Contact list management

Helpdesk management With Phone calls

Sales call management With Phone calls

See allless Activities

Popular Business Setting
for Verint Workforce Engagement

Top Industries

  • Hospital & Health Care

Popular in

  • Mid Market

Peers used Verint Workforce Engagement to Increase sales & revenue and Improve internal communications

Verify if it works for you

IT and Other Capabilities
for Verint Workforce Engagement

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Workforce Engagement

First 5 Reports are Free

Vendor Profile Details

Company Name Verint Systems, Inc
Company Website https://www.verint.com/gb/
HQ Location 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees 1001-5000
Financials IPO