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Verint Workforce Engagement

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1509 Reviews)

Verint Workforce Engagement | Engaged, motivated and informed employees are critical to providing the best customer experience (CX)

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About Verint Workforce Engagement

Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.

Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.

Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.

Peer and Expert Reviews
for Verint Workforce Engagement

Goals

Enhance customer relationships and Manage risk are the most popular goals peers achieved using Verint Workforce Engagement .

Other goals:

  • Scale best practices
  • Increase sales & revenue
  • Establish thought leadership
  • Improve internal communications
  • Grow market share
  • Improve efficiency
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Channels

It is the best suited for phone calls, omnichannel, channels.

Processes

Peers recommend engagement management, forecasting, coaching, as the business processes that they have been most satisfied while using Verint Workforce Engagement .

Read Reviews of Business Process for Verint Workforce Engagement

Engagement management

Engaging and following up

Forecasting

Knowledge management

Sharing knowledge

Performance management

Helpdesk management With Phone calls

Sales call management With Phone calls

Customer feedback management

Measuring customer satisfaction

Collaboration

Contact list management

See allless Activities

Popular Business Setting
for Verint Workforce Engagement

Top Industries

  • Hospital & Health Care

Popular in

  • Mid Market

Peers used Verint Workforce Engagement to Enhance customer relationships and Manage risk

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IT and Other Capabilities
for Verint Workforce Engagement

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

Phone Support

Email Support

24/7 Support

Other

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Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Workforce Engagement

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First 5 Reports are Free

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Vendor Profile Details

Company Name Verint Systems, Inc
Company Website https://www.verint.com/gb/
HQ Location 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees 1001-5000
Social
Financials IPO