Verint Workforce Engagement Overview
Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.
Use Cases
Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.
Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.
Reviews
"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and ...technical requirements better than the alternatives." - Ben Hopper
Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Research
- Information Technology and Services
- Management Consulting
Popular in
- Mid Market
Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,
Comprehensive Insights on Verint Workforce Engagement Use Cases
What solutions does Verint Workforce Engagement provide for Sales Rep Engagement?
How can Verint Workforce Engagement optimize your Contact List Management Workflow?
Why is Verint Workforce Engagement the best choice for Sales Coaching?
12+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
|
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Hopper Head of Strategy First Horizon |
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Jaymee Gerard Operations Business Analyst PlumChoice |
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
CASE STUDY A Leading Full-Service BankRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY Du TelecomRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY AloricaRead More |
Video
Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach
Peers used Verint Workforce Engagement for sales rep engagement and contact list management
Verint Workforce Engagement Competitors
Verint Workforce Engagement Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Workforce Engagement
Top Failure Risks for Verint Workforce Engagement
Verint Systems, Inc News
Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan
Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.
Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan
Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.
Verint Announces New and Unique CX/EX Scoring Bot - Business Wire
Verint has introduced a new scoring bot for customer and employee experience.
Verint Systems, Inc Feeds
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN
Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey
Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.
Verint Announces Q3 FYE 2025 Results - Yahoo Finance
Verint announced its financial results for the third quarter of fiscal year ending 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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