Verint Overview
Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.
Use Cases
Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.
Business Priorities
Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.
Verint Use-Cases and Business Priorities: Customer Satisfaction Data
Verint works with different mediums / channels such as Phone Calls. and Promotions.
Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.
Reviews
"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer." - Jess Greenhalgh
Peer review evidence (same sources as the product rating summary)
"...That someone was Verint s speech analytics experts, whom the higher education company engaged with via a managed services arrangement...." Case Study Higher Education Company
"...Among its products is STAR-GATE, which according to the company s sales literature, lets service providers access communications on virtually any type of network, retain communication data for as long as required, and query and deliver content and data and was [d]esigned to manage vast numbers of targets, concurrent sessions, call data records, and communications...." Say it ain t so.
"...Asia Pacific info.emea@verint.com info.apac@verint.com +44(0) 1932 839500 +(852) 2797 5678 linkedin.com/company/verint verint.com twitter.com/verint verint.com/blog Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc...." Case Study Major UK Energy Company
Verint, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint
Top Industries
- Telecommunications
- Information Technology and Services
- Insurance
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.
Verint Customer wins, Customer success stories, Case studies
How can Verint optimize your Engagement Management Workflow?
What makes Verint ideal for Call Recording?
How can Verint enhance your Customer Feedback Management process?
What benefits does Verint offer for Workforce Scheduling & Forecasting?
How efficiently Does Verint manage your Knowledge Management?
8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
|
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jess Greenhalgh Head of Community & Portfolio Engagement Hg |
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
|
Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese
Frequently Asked Questions(FAQ)
for Verint
What is Verint?
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
What is Verint used for?
What are the top features of Verint?
Who uses Verint?
What are Verint alternatives?
Where is Verint located?
Peers used Verint for engagement management and call recording
Verint Competitors
Verint Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for Verint
Overall Risk Meter
Top Failure Risks for Verint
Verint Systems, Inc News
Verint Expands Agentic Outcome Orchestration Capabilities
Verint has expanded its Agentic Outcome Orchestration capabilities, enhancing its Workforce, Desktop, and Quality Intelligence solutions. These innovations, powered by Verint Agent Factory, integrate insights from conversations and workflows, improving agent performance and operational effectiveness. The enhancements include real-time controls for workforce management and advanced analytics for desktop activities, leveraging AI to optimize processes and align activities with business outcomes.
Verint Launches Agent Factory to Orchestrate Humans and AI Agent Workforces
Verint introduced Agent Factory, a new AI orchestration environment designed to integrate human and AI agents within customer experience (CX) automation workflows. This platform enables enterprises to build and manage hybrid workforces, enhancing CX outcomes through coordinated AI and human interactions. Key features include prebuilt agents, prompt management, model flexibility, and data governance, supporting scalable CX automation.
Verint Launches 3 Agentic AI Tools for Contact Centers
Verint launched three new AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at its Engage 2026 conference. Built on the Verint Agent Factory, these tools enhance contact center operations by integrating human and AI agents, providing real-time staffing controls, and connecting agent actions with system outcomes. This integration aims to improve operational insights and efficiency in customer experience management.
Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
Verint has introduced three enhanced capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at Engage 2026. These features, built on Verint Agent Factory, aim to improve contact center management by integrating insights into agent behavior and aligning work processes with business outcomes. The solutions utilize AI to optimize staffing, analyze desktop activity, and connect interaction data with system activity for better performance.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
