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Verint Workforce Engagement: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Workforce Engagement
Brand: Verint Workforce Engagement
Rating: 4.0 (121 reviews)

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(121)

Performance Management software to engage and motivate the employees to provide the best customer experience

App Partner

Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

Performance Management
Measuring Net Promoter Score
Measuring Customer Satisfaction
Social Media Analytics
Workflow Management
Sales Call Management
Content Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

Grow Market Share
Manage Risk
Improve Sales Team Effectiveness

See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service." - Jaymee Gerard

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

Research
Information Technology and Services
Management Consulting

Popular in

Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Comprehensive Insights on Verint Workforce Engagement Use Cases

How does Verint Workforce Engagement address your Sales Rep Engagement Challenges?

What benefits does Verint Workforce Engagement offer for Contact List Management?

What solutions does Verint Workforce Engagement provide for Sales Coaching?

12+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jaymee Gerard Operations Business Analyst PlumChoice	The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Liam Morris-Ellis Resource Planning Manager Aegon	The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. Testimonial By Liam Morris-Ellis
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

CUSTOMERS	TESTIMONIALS
Jaymee Gerard Operations Business Analyst PlumChoice	The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Liam Morris-Ellis Resource Planning Manager Aegon	The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. Testimonial By Liam Morris-Ellis
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

Case Studies

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Competitors

More Verint Workforce Engagement Alternatives...

Verint Workforce Engagement Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

M&A 30/06/2025

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

Customer 10/06/2025

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Awards 09/06/2025

Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance

Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO