Verint Workforce Engagement Overview
Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.
Use Cases
Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.
Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.
Reviews
"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service." - Jaymee Gerard
Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Research
- Information Technology and Services
- Management Consulting
Popular in
- Mid Market
Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,
Comprehensive Insights on Verint Workforce Engagement Use Cases
How does Verint Workforce Engagement address your Sales Rep Engagement Challenges?
What benefits does Verint Workforce Engagement offer for Contact List Management?
What solutions does Verint Workforce Engagement provide for Sales Coaching?
12+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
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The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
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Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Jaymee Gerard Operations Business Analyst PlumChoice |
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
![]() Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
![]() Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
Case Studies
CASE STUDY Claro Brazil
CASE STUDY NOS
CASE STUDY Neo BPO Hypeone
CASE STUDY First National Bank
CASE STUDY Trainline
CASE STUDY Serco
Video
Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Verint Workforce Engagement Competitors
Verint Workforce Engagement Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (16) |
Analytics | Read Reviews (16) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (16) |
Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Workforce Engagement
Top Failure Risks for Verint Workforce Engagement
Verint Systems, Inc News
Call-center software maker Verint seeks buyers in AI dealmaking test
Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.
BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire
BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.
Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance
Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.
Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025
Verint will announce its first quarter financial results on Wednesday, June 4, 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO