Verint Workforce Engagement Overview
Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.
Use Cases
Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.
Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.
Reviews
"Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products." - Lauri Travis
Peer review evidence (same sources as the product rating summary)
"...As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts...." Testimonial by Ben Hopper, Head of Strategy, First Horizon
"Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 29% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency." https://www.verint.com/case-studies/neo-bpo-reduces-absenteeism-and-turnover-with-verint-interviewing-bot/
"...Ease of adding coaching for staff remotely without having to be face to face to have them sign it...." Peer review by User
Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Research
- Information Technology and Services
- Management Consulting
Popular in
- Mid Market
Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,
Verint Workforce Engagement Customer wins, Customer success stories, Case studies
How efficiently Does Verint Workforce Engagement manage your Sales Rep Engagement?
How efficiently Does Verint Workforce Engagement manage your Contact List Management?
What Are the key features of Verint Workforce Engagement for Sales Coaching?
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Ben Hopper Head of Strategy First Horizon |
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach
Peers used Verint Workforce Engagement for sales rep engagement and contact list management
Verint Workforce Engagement Competitors
Verint Workforce Engagement Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Workforce Engagement
Top Failure Risks for Verint Workforce Engagement
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
