Verint Workforce Engagement Overview
This is a summary of the comprehensive capabilities and benefits of Verint Workforce Engagement based on over 121 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Verint Workforce Engagement, belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Verint Workforce Engagement is right for your needs? Our Cuspera AI engine can evaluate how Verint Workforce Engagement fits your specific business needs, industry, and context. Get your personalized assessment report today.
Verint Workforce Engagement supports business activities such as:
- Sales Rep Engagement
- Contact List Management
- Sales Coaching
- Performance Management
- Measuring Net Promoter Score
Verint Workforce Engagement can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Grow Market Share, Manage Risk, and Improve Sales Team Effectiveness. It can help manage these activities if you use Omnichannel and Phone Calls for these needs.
Verint Workforce Engagement Research Vertical is its biggest customer base.
Reviews
"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. " - Jaymee Gerard
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Verint Workforce Engagement.
Use Cases
Peers recommend Sales Rep Engagement , Contact List Management , Sales Coaching , as the business use cases that they have been most satisfied while using Verint Workforce Engagement.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Rep Engagement with Omnichannel and Phone Calls |
4.68/5 ★ |
"...Verint Engagement Management supports omnichannel routing and reporting, voice calling, and desktop recording...." Testimonial from Forrester June 2019 |
| rep engagement |
4.56/5 ★ |
"...Verint has a global reach with a deep understanding of customer engagement, CX, and contact center operations with significant market share and brand recognition...." Testimonial from Opus Research June 2019 |
| Contact List Management |
3.89/5 ★ |
"...Customers contact enterprises at a greater rate over a greater number of channels...." Testimonial from Forrester Research Feb 2018 |
| Sales Coaching |
3.31/5 ★ |
"...Verint Automated Quality Management automates the entire quality process, from scoring evaluations to assigning coaching...." Testimonial from Pelorus Associates |
| PEER EXPERIENCES | |
|---|---|
| Sales Rep Engagement with Omnichannel and Phone Calls |
4.68/5 ★ |
"...Verint Engagement Management supports omnichannel routing and reporting, voice calling, and desktop recording...." Testimonial from Forrester June 2019 |
|
| rep engagement |
4.68/5 ★ |
| Contact List Management |
3.89/5 ★ |
"...Customers contact enterprises at a greater rate over a greater number of channels...." Testimonial from Forrester Research Feb 2018 |
|
| Sales Coaching |
3.31/5 ★ |
"...Verint Automated Quality Management automates the entire quality process, from scoring evaluations to assigning coaching...." Testimonial from Pelorus Associates |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 121 insights from peers and experts to help you assess how these Verint Workforce Engagement use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
|
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jaymee Gerard Operations Business Analyst PlumChoice |
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Ben Hopper Head of Strategy First Horizon |
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. |
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Research
- Information Technology and Services
- Management Consulting
Popular in
- Mid Market
Peers used Verint Workforce Engagement to Acquire customers and Enhance customer relationships
IT and Other Capabilities
for Verint Workforce Engagement
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (17) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (17) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Workforce Engagement
Top Failure Risks for Verint Workforce Engagement
Vendor Profile Details
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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