Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

  • Performance Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Workflow Management
  • Sales Call Management
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

  • Grow Market Share
  • Manage Risk
  • Improve Sales Team Effectiveness
See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products." - Lauri Travis

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

  • Research
  • Information Technology and Services
  • Management Consulting

Popular in

  • Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Verint Workforce Engagement Customer wins, Customer success stories, Case studies

What benefits does Verint Workforce Engagement offer for Sales Rep Engagement?

How can Verint Workforce Engagement enhance your Contact List Management process?

What makes Verint Workforce Engagement ideal for Sales Coaching?

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Jaymee Gerard

Operations Business Analyst

PlumChoice
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Verint Workforce Engagement testimonial

Ben Hopper

Head of Strategy

First Horizon
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s.

Testimonial By Ben Hopper
CUSTOMERS TESTIMONIALS
Verint Workforce Engagement testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint Workforce Engagement testimonial

Jaymee Gerard

Operations Business Analyst

PlumChoice
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Verint Workforce Engagement testimonial

Ben Hopper

Head of Strategy

First Horizon
As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s.

Testimonial By Ben Hopper
 

Verint IVA Transforms CX for Digital Identity and Security Firm

Verint's Intelligent Virtual Assistant (IVA) significantly improved customer experience for a digital identity and security firm. The AI-powered solution achieved a 75% containment rate, reduced esca...lations by 29%, and increased live chat handling to 47%. These enhancements led to faster response times and reduced contact center costs, showcasing Verint's strength in CX automation.

Read on →
 

Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

Honda Canada Finance received the Ventana Research Leadership Award for its implementation of Verint's Impact 360 Workforce Optimization software. This deployment enhanced service levels and customer... satisfaction by improving quality monitoring, workforce management, and performance management across multiple contact centers. The award recognizes the effective use of Verint's technology to achieve significant operational efficiencies and customer satisfaction improvements.

Read on →
 

Verint Expands AI Bot Portfolio to Calabrio Customers

Verint has expanded its AI bot portfolio to Calabrio customers following their merger. Calabrio users now access Verint's AI bots, enhancing workforce management and conversational intelligence. Veri...nt's AI solutions, including Genie Bot and Intelligent Virtual Assistant, offer improved customer engagement and operational efficiency. This integration underscores Verint's commitment to delivering comprehensive CX automation capabilities.

Read on →

Comerica - Banking - banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

Read on →

Hampshire Trust Bank - Banking - Banking

Verint Operations Manager helped Hampshire Trust Bank cut managerial work by 25%. The bank now achieves 99% SLA adherence within the first week of go-live. Manual work allocation was replaced with au...tomated, real-time tracking and workload balancing. The solution launched in six months, improving speed, accuracy, and customer experience. HTB can now manage a £3 billion balance sheet and process new applications faster.

Read on →

Cancer Research UK - Non Profit Organization Management - non-profit organization management

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Read on →

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Video Thumbnail
lightning

Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Custom Reports

4.36/5 ★

Read Reviews (16)
Analytics

4.19/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

Executive

Executive Change: Verint Appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer, enhancing its leadership team. Verint specializes in CX automation, serving around 10,000 customers globally, including over 80% of the Fortune 100. The company is known for its AI-powered solutions and significant market presence.

Read more →
Company

Verint Sets the Stage for Engage 2026: The First "Better Together" CX Automation Event with Calabrio

Verint announced Engage 2026, a CX Automation event in Las Vegas, marking its first collaboration with Calabrio. The event will showcase the unified Verint-Calabrio portfolio on the Verint CX Automation Platform, emphasizing AI-powered solutions for enterprise-wide results. Attendees will explore how Verint's platform transforms AI investments into measurable business outcomes.

Read more →
Executive

Verint appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.

Read more →
Executive

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

Read more →

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO