Verint Workforce Engagement Overview
Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.
Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.
Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 324 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities peers achieved using Verint Workforce Engagement.
Use Cases
Peers recommend Sales Rep Engagement , Forecasting , Performance Management , as the business use cases that they have been most satisfied while using Verint Workforce Engagement.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Rep Engagement |
4.81/5 ★ |
"...As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts...." Testimonial by Ben Hopper, Head of Strategy, First Horizon |
| rep engagement |
4.79/5 ★ |
|
| Forecasting |
4.53/5 ★ |
"...Plan, forecast and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenues across contact center, branch, and back-office operations. ..." Employee Workforce Engagement Software |
| Performance Management |
4.57/5 ★ |
"...Give employees and managers visibility into performance to help drive better service and deeper job satisfaction. ..." Employee Workforce Engagement Software |
| PEER EXPERIENCES | |
|---|---|
| Sales Rep Engagement |
4.81/5 ★ |
"...As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts...." Testimonial by Ben Hopper, Head of Strategy, First Horizon |
|
| rep engagement |
4.81/5 ★ |
| Forecasting |
4.53/5 ★ |
"...Plan, forecast and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenues across contact center, branch, and back-office operations. ..." Employee Workforce Engagement Software |
|
| Performance Management |
4.57/5 ★ |
"...Give employees and managers visibility into performance to help drive better service and deeper job satisfaction. ..." Employee Workforce Engagement Software |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 324 insights from peers and experts to help you assess how these Verint Workforce Engagement use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton |
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We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered. Testimonial By Rebecca Henry |
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The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Theresa Britton Head of Service Pensions, NHSBSA |
We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton |
|
Rebecca Henry Operations Director RSA |
We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered. Testimonial By Rebecca Henry |
|
Jaymee Gerard Operations Business Analyst PlumChoice |
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Hospital & Health Care
Popular in
- Mid Market
Peers used Verint Workforce Engagement to Improve internal communications and Increase sales & revenue
Peer and Expert Opinion on Features
for Verint Workforce Engagement
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (11) |
IT and Other Capabilities
for Verint Workforce Engagement
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (21) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (21) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (56) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (56) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (17) |
Failure Risk Guidance Security Report
?for Verint Workforce Engagement
Overall Risk Meter
Top Failure Risks for Verint Workforce Engagement
Vendor Profile Details
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/gb/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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