Verint Workforce Engagement Overview
Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.
Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.
Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Verint Workforce Engagement.
Use Cases
Peers recommend Sales Rep Engagement , Contact List Management , Sales Coaching , as the business use cases that they have been most satisfied while using Verint Workforce Engagement.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Rep Engagement with Omnichannel and Phone Calls |
4.68/5 ★ |
"...Verint has continuously expanded its automation and analytics capabilities strengthening all aspects of customer contact from agent performance to customer and employee engagement...." Testimonial from Frost & Sullivan July 2019 |
| rep engagement |
4.56/5 ★ |
"...Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center. ..." Workforce Management Solutions & WFM Software |
| Contact List Management |
3.89/5 ★ |
"...More and more departments want access to the knowledge management system even those with no direct customer contact...." Testimonial by Ingrid van der Fits, Customer Service Experience Manager, Tele2 |
| Sales Coaching |
3.31/5 ★ |
"...Ease of adding coaching for staff remotely without having to be face to face to have them sign it...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Sales Rep Engagement with Omnichannel and Phone Calls |
4.68/5 ★ |
"...Verint has continuously expanded its automation and analytics capabilities strengthening all aspects of customer contact from agent performance to customer and employee engagement...." Testimonial from Frost & Sullivan July 2019 |
|
| rep engagement |
4.68/5 ★ |
| Contact List Management |
3.89/5 ★ |
"...More and more departments want access to the knowledge management system even those with no direct customer contact...." Testimonial by Ingrid van der Fits, Customer Service Experience Manager, Tele2 |
|
| Sales Coaching |
3.31/5 ★ |
"...Ease of adding coaching for staff remotely without having to be face to face to have them sign it...." Peer review by User |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 121 insights from peers and experts to help you assess how these Verint Workforce Engagement use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
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We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton |
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Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system even those with no direct customer contact. Testimonial By Ingrid van der Fits |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jaymee Gerard Operations Business Analyst PlumChoice |
The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard |
|
Theresa Britton Head of Service Pensions, NHSBSA |
We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton |
|
Ingrid van der Fits Customer Service Experience Manager Tele2 |
Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system even those with no direct customer contact. Testimonial By Ingrid van der Fits |
Popular Business Setting
for Verint Workforce Engagement
Top Industries
- Research
- Information Technology and Services
- Management Consulting
Popular in
- Mid Market
Peers used Verint Workforce Engagement to Acquire customers and Enhance customer relationships
IT and Other Capabilities
for Verint Workforce Engagement
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (17) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (17) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Workforce Engagement
Top Failure Risks for Verint Workforce Engagement
Vendor Profile Details
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/gb/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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