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Verint Workforce Engagement

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(404 Reviews, Testimonials & Expert Opinions)
(404 Reviews, Testimonials & Expert Opinions)

Performance Management software to engage and motivate the employees to provide the best customer experience

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About Verint Workforce Engagement

Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.

Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.

Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.

Evaluating Verint Workforce Engagement for your Sales Coaching need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 404 insights from peers and experts who used Verint Workforce Engagement to help you determine how well it fits your Sales Coaching needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Verint Workforce Engagement solves your Sales Coaching needs.

Peer and Expert Opinions
for Verint Workforce Engagement

Goals

Improve internal communications and Increase sales & revenue are the most popular goals peers achieved using Verint Workforce Engagement .

Other goals:

  • Manage risk
  • Enhance customer relationships
  • Grow market share
  • adopt sales best practices
  • improve sales team effectiveness
See all goals See less goals

Channels

It is the best suited for phone calls, omnichannel, channels.

Processes

Peers recommend sales rep engagement, forecasting, performance management, as the business processes that they have been most satisfied while using Verint Workforce Engagement .

Read Peer and Expert Experience for Business Use Cases

Sales rep engagement With Omnichannel

Rep engagement

Forecasting

Performance management

Sales coaching

Knowledge management

Sales call management With Phone calls

Contact list management

Contact center performance management With Phone calls

See allless Activities

Popular Business Setting
for Verint Workforce Engagement

Top Industries

  • Hospital & Health Care

Popular in

  • Mid Market

Peers used Verint Workforce Engagement to Improve internal communications and Increase sales & revenue

Verify if it works for you

Peer and Expert Opinion on Features
for Verint Workforce Engagement

  • Low
  • Medium
  • High

Recording

IT and Other Capabilities
for Verint Workforce Engagement

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Workforce Engagement

Vendor Profile Details

Company Name Verint Systems, Inc
Company Website https://www.verint.com/gb/
HQ Location 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees 1001-5000
Financials IPO