About Verint Workforce Engagement
Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.
Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.
Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.
Reviews - Customer Testimonials
Jaymee Gerard
Operations Business Analyst
PlumChoice
Jaymee Gerard
Operations Business Analyst
PlumChoice
Ben Hopper
Head of Strategy
First Horizon
Ben Hopper
Head of Strategy
First Horizon
Rebecca Henry
Operations Director
RSA
Rebecca Henry
Operations Director
RSA
Peer and Expert Reviews
for
Verint Workforce Engagement
Goals
Enhance customer relationships and Manage risk are the most popular goals peers achieved using Verint Workforce Engagement .
Channels
It is the best suited for phone calls, omnichannel, channels.
Processes
Peers recommend engagement management, forecasting, coaching, as the business processes that they have been most satisfied while using Verint Workforce Engagement .
Read Reviews of Business Process for Verint Workforce Engagement
Engagement management
Engaging and following up
Forecasting
Coaching
Knowledge management
Sharing knowledge
Performance management
Helpdesk management With Phone calls
Sales call management With Phone calls
Customer feedback management
Measuring customer satisfaction
Collaboration
Contact list management
Popular Business Setting
for
Verint Workforce Engagement
Top Industries
- Hospital & Health Care
Popular in
- Mid Market
Peers used Verint Workforce Engagement to Enhance customer relationships and Manage risk
Verify if it works for you
IT and Other Capabilities
for
Verint Workforce Engagement
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
Phone Support
Email Support
24/7 Support
Other
Failure Risk Guidance Security Report ?
See Sample Risk ReportOverall Risk Meter
Top Failure Risks for Verint Workforce Engagement
First 5 Reports are Free
