Verint Workforce Engagement Overview

Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.

Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.

Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.

Cuspera Reviews

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 324 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities peers achieved using Verint Workforce Engagement.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Acquire Customers
  • Grow Market Share
  • Adopt Sales Best Practices
  • Improve Sales Team Effectiveness
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Rep Engagement , Forecasting , Performance Management , as the business use cases that they have been most satisfied while using Verint Workforce Engagement.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Rep Engagement

4.81/5

Read Reviews (74)

"...As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts...." Testimonial by Ben Hopper, Head of Strategy, First Horizon
rep engagement

4.79/5

Read Reviews (44)

Forecasting

4.53/5

Read Reviews (17)

"...Plan, forecast and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenues across contact center, branch, and back-office operations. ..." Employee Workforce Engagement Software
Performance Management

4.57/5

Read Reviews (9)

"...Give employees and managers visibility into performance to help drive better service and deeper job satisfaction. ..." Employee Workforce Engagement Software
PEER EXPERIENCES
Sales Rep Engagement

4.81/5

Read Reviews (74)

"...As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts...." Testimonial by Ben Hopper, Head of Strategy, First Horizon
rep engagement

4.81/5

Read Reviews (44)

Forecasting

4.53/5

Read Reviews (17)

"...Plan, forecast and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenues across contact center, branch, and back-office operations. ..." Employee Workforce Engagement Software
Performance Management

4.57/5

Read Reviews (9)

"...Give employees and managers visibility into performance to help drive better service and deeper job satisfaction. ..." Employee Workforce Engagement Software

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 324 insights from peers and experts to help you assess how these Verint Workforce Engagement use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Theresa Britton

Head of Service Pensions,

NHSBSA

We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton

Rebecca Henry

Operations Director

RSA

We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered. Testimonial By Rebecca Henry

Jaymee Gerard

Operations Business Analyst

PlumChoice

The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
CUSTOMERS TESTIMONIALS

Theresa Britton

Head of Service Pensions,

NHSBSA

We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton

Rebecca Henry

Operations Director

RSA

We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered. Testimonial By Rebecca Henry

Jaymee Gerard

Operations Business Analyst

PlumChoice

The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard

Based on peer insights

Cuspera recommends Verint Workforce Engagement for

Use Cases Sales Rep Engagement , Forecasting , Performance Management
Features Recording
Business Priorities Improve Internal Communications, Increase Sales & Revenue, Enhance Customer Relationships
Industries Hospital & Health Care

Popular Business Setting

for Verint Workforce Engagement

Top Industries

  • Hospital & Health Care

Popular in

  • Mid Market

Peers used Verint Workforce Engagement to Improve internal communications and Increase sales & revenue

Peer and Expert Opinion on Features

for Verint Workforce Engagement

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.07/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Recording

4.07/5

Read Reviews (11)

IT and Other Capabilities

for Verint Workforce Engagement

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.27/5

Read Reviews (21)
Data Export

4.08/5

Read Reviews (13)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.27/5

Read Reviews (21)
Data Export

4.08/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.64/5

Read Reviews (56)
Phone Support

4.32/5

Read Reviews (9)
Email Support

4.31/5

Read Reviews (8)
Chat Support

4.31/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.64/5

Read Reviews (56)
Phone Support

4.32/5

Read Reviews (9)
Email Support

4.31/5

Read Reviews (8)
Chat Support

4.31/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (11)
Analytics

4.33/5

Read Reviews (19)
Custom Reports

4.25/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (11)
Analytics

4.33/5

Read Reviews (19)
Custom Reports

4.25/5

Read Reviews (17)

Failure Risk Guidance Security Report

?

for Verint Workforce Engagement

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Workforce Engagement

Vendor Profile Details

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/gb/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO