Verint Workforce Engagement Overview

Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices.

Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.

Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.

Cuspera Reviews

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Verint Workforce Engagement.

Other priorities:

  • Grow Market Share
  • Manage Risk
  • Improve Sales Team Effectiveness
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Rep Engagement , Contact List Management , Sales Coaching , as the business use cases that they have been most satisfied while using Verint Workforce Engagement.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Rep Engagement with Omnichannel and Phone Calls

4.68/5

Read Reviews (18)

"...Verint has continuously expanded its automation and analytics capabilities strengthening all aspects of customer contact from agent performance to customer and employee engagement...."
rep engagement

4.56/5

Read Reviews (10)

"...Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center. ..."
Contact List Management

3.89/5

Read Reviews (4)

"...More and more departments want access to the knowledge management system even those with no direct customer contact...."
Sales Coaching

3.31/5

Read Reviews (3)

"...Ease of adding coaching for staff remotely without having to be face to face to have them sign it...."
PEER EXPERIENCES
Sales Rep Engagement with Omnichannel and Phone Calls

4.68/5

Read Reviews (18)

"...Verint has continuously expanded its automation and analytics capabilities strengthening all aspects of customer contact from agent performance to customer and employee engagement...." Testimonial from Frost & Sullivan July 2019
rep engagement

4.68/5

Read Reviews (10)

Contact List Management

3.89/5

Read Reviews (4)

"...More and more departments want access to the knowledge management system even those with no direct customer contact...." Testimonial by Ingrid van der Fits, Customer Service Experience Manager, Tele2
Sales Coaching

3.31/5

Read Reviews (3)

"...Ease of adding coaching for staff remotely without having to be face to face to have them sign it...." Peer review by User

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 121 insights from peers and experts to help you assess how these Verint Workforce Engagement use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jaymee Gerard

Operations Business Analyst

PlumChoice

The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard

Theresa Britton

Head of Service Pensions,

NHSBSA

We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton

Ingrid van der Fits

Customer Service Experience Manager

Tele2

Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system even those with no direct customer contact. Testimonial By Ingrid van der Fits
CUSTOMERS TESTIMONIALS

Jaymee Gerard

Operations Business Analyst

PlumChoice

The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard

Theresa Britton

Head of Service Pensions,

NHSBSA

We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks. Testimonial By Theresa Britton

Ingrid van der Fits

Customer Service Experience Manager

Tele2

Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system even those with no direct customer contact. Testimonial By Ingrid van der Fits

Based on peer insights

Cuspera recommends Verint Workforce Engagement for

Use Cases Sales Rep Engagement , Contact List Management , Sales Coaching
Medium Omnichannel, Phone Calls
Business Priorities Acquire Customers, Enhance Customer Relationships, Grow Market Share
Industries Research, Information Technology And Services, Management Consulting

Popular Business Setting

for Verint Workforce Engagement

Top Industries

  • Research
  • Information Technology and Services
  • Management Consulting

Popular in

  • Mid Market

Peers used Verint Workforce Engagement to Acquire customers and Enhance customer relationships

IT and Other Capabilities

for Verint Workforce Engagement

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (12)
Data Export

3.71/5

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (12)
Data Export

3.71/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.44/5

Read Reviews (17)
Email Support

3.19/5

Read Reviews (1)
Chat Support

3.19/5

Read Reviews (1)
Phone Support

3.19/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.44/5

Read Reviews (17)
Email Support

3.19/5

Read Reviews (1)
Chat Support

3.19/5

Read Reviews (1)
Phone Support

3.19/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.74/5

Read Reviews (5)
Custom Reports

4.36/5

Read Reviews (16)
Analytics

4.19/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.74/5

Read Reviews (5)
Custom Reports

4.36/5

Read Reviews (16)
Analytics

4.19/5

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Vendor Profile Details

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/gb/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO