5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback management. This change led to a 5x acceler...ation in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.
Userback helped Sensei improve its user feedback process for Sensei IQ. Sensei used Userback’s browser extension and feedback widget to collect real-time visual feedback and session replays. The inte...gration with Azure DevOps made it easy to triage and resolve issues quickly. Customers now get updates through the Feedback Portal. Sensei’s team can act on feedback faster and keep users happy.
Userback helped Emersoft, a global digital agency, manage feedback 83% faster. Before Userback, Emersoft used email and multiple tools, making feedback slow and hard to track. With Userback’s visual ...bug reporting and browser extension, ticket processing dropped from 30 minutes to under 5 minutes. Integrating Userback with Discord keeps their remote team aligned. Emersoft now collects more feedback, reduces rework, and has happier clients.
Computer Software Case Studies and Customer Success Stories with Userback
Autymate
- Computer Software
Userback helped Autymate collect 4x more actionable feedback. Before, feedback was scattered and vague, causing a 40% drop in productivity. With Userback, Autymate used features like the feedback wid...get, browser extension, and session replay. Bug resolution became 60% faster. First-contact resolution rose to 85%. Feedback is now clear, organized, and easy for both customers and resellers to share.
Userback helped Tomorrow.io collect user feedback faster. The team replaced a legacy tool with Userback for better visual feedback and actionable insights. They set up Userback in about 2 hours. The ...product team now connects user experiences directly to their weather science team. This improved feedback process supports product improvements and a better user experience.
Cosmic, a social impact creative agency, faced challenges in client communication and project management. They used Userback to simplify the feedback process and improve client engagement. Userback's... intuitive interface and smooth workflows helped Cosmic reduce confusing conversations and save time. This allowed developers to fix issues faster and improved overall project management.
Userback helped White Label Agency collect client feedback for WordPress projects. Before Userback, feedback was hard to manage and not linked to their project tool, ClickUp. With Userback’s WordPres...s plugin, clients give feedback directly on the website. Userback sends this feedback to ClickUp, making it easy for everyone to see. This made feedback faster and helped White Label Agency deliver better websites.
Design Case Studies and Customer Success Stories with Userback
RCC Graphic Designs
- Design
Userback helps RCC Graphic Designs collect client feedback easily. The team needed a tool that was simple for clients and fit into agency workflows. Userback made it easy for even non-technical clien...ts to give feedback. Feedback is now captured in real time, speeding up response times. Centralized feedback has streamlined processes and boosted productivity. Faster project delivery has led to happier customers.
Internet Case Studies and Customer Success Stories with Userback
SEOcrawl
- Internet
SEOcrawl faced challenges in acquiring and retaining customers due to limited feedback collection. They initially used email for feedback, which was inefficient. By integrating Userback, they placed ...a feedback button on every page of their app. This led to a 10x increase in feedback collected each month. As a result, SEOcrawl could better understand customer needs, resolve issues, and improve their product.
Other Industry Case Studies and Success Stories with Userback
Matilda Workspace
Matilda Workspace faced challenges in managing user feedback during product development. They initially used traditional channels like emails and direct messaging to collect feedback. As their platfo...rm grew, it became overwhelming to categorize and prioritize feedback. By adopting Userback, they achieved a 70% reduction in resolution time, a 60% increase in user engagement, and a 40% decrease in iterations needed to finalize features or fixes.
Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.
