Real-World Case Studies and Customer Success Stories with Userback

Userback helps RCC Graphic Designs collect client feedback easily. The team needed a tool that was simple for clients and fit into agency workflows. Userback made it easy for even non-technical clien...ts to give feedback. Feedback is now captured in real time, speeding up response times. Centralized feedback has streamlined processes and boosted productivity. Faster project delivery has led to happier customers.
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Cosmic improved client communication and project management using Userback. Userback reduced confusing conversations and sped up issue resolution. It simplified feedback and saved time for Cosmic and... their clients. Cosmic is a social impact creative agency that uses digital tools to empower clients.
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Userback helped Autymate collect 4x more actionable feedback. Before, feedback was scattered and vague, causing a 40% drop in productivity. With Userback, Autymate used features like the feedback wid...get, browser extension, and session replay. Bug resolution became 60% faster. First-contact resolution rose to 85%. Feedback is now clear, organized, and easy for both customers and resellers to share.
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Userback helped White Label Agency collect client feedback for WordPress projects. Before Userback, feedback was hard to manage and not linked to their project tool, ClickUp. With Userback’s WordPres...s plugin, clients give feedback directly on the website. Userback sends this feedback to ClickUp, making it easy for everyone to see. This made feedback faster and helped White Label Agency deliver better websites.
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SEOcrawl increased feedback by 10 times using Userback. They faced challenges in acquiring and retaining customers. Initially, they used email for feedback, which was inefficient. By integrating User...back, they placed a feedback button on every page. This led to a significant increase in feedback, helping them understand and address customer needs better.
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5centsCDN improved feedback processing by 5 times using Userback. Customer satisfaction increased by up to 35%. Userback helped 5centsCDN enhance user experiences and efficiency. The company now reso...lves issues faster and delivers quicker.
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Userback helped Emersoft, a global digital agency, manage feedback 83% faster. Before Userback, Emersoft used email and multiple tools, making feedback slow and hard to track. With Userback’s visual ...bug reporting and browser extension, ticket processing dropped from 30 minutes to under 5 minutes. Integrating Userback with Discord keeps their remote team aligned. Emersoft now collects more feedback, reduces rework, and has happier clients.
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Userback helped Sensei improve its user feedback process for Sensei IQ. Sensei used Userback’s browser extension and feedback widget to collect real-time visual feedback and session replays. The inte...gration with Azure DevOps made it easy to triage and resolve issues quickly. Customers now get updates through the Feedback Portal. Sensei’s team can act on feedback faster and keep users happy.
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Matilda Workspace used Userback to speed up product development. They cut time-to-market by 40% and improved issue resolution times by 3x. Userback helped them manage user feedback better. They saw a... 70% reduction in resolution time and a 60% increase in user engagement.
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Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.
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