Health, Wellness and Fitness Case Studies and Success Stories with UsefulFeedback
CASE STUDY A large Pacific Northwest health plan
Civica's MultiVue Master Data Management helped a large Pacific Northwest health plan fix duplicate and inaccurate data in their member and prospect databases. The company used MultiVue to remove dup...licate records and improve data quality. This led to a 25% reduction in mail returns and lower costs for production, materials, and postage. The health plan also improved data stewardship, verified data with third-party sources, and created a single view of members. Data updates now happen in real time, and the company expects more savings in future marketing campaigns.
Education Case Studies and Success Stories with UsefulFeedback
CASE STUDY Yarra Plenty Regional Library
Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy to map data and improved access to old and new collections. Spydus APIs... added features to the library website, like custom event bookings and automatic book displays. The Solus app let patrons check out books on their phones, which was helpful during COVID. Key results include better mobility, easier searches, and reactivation of old records.
Civica Education Operations helped Kent Catholic Schools Partnership fix asset management problems. The software gave them a secure system to track assets across 20 schools. Staff found it easy to us...e and gave 100% positive feedback. The system was ready in about a week, and staff were fully trained. Now, they save time and no longer use blank excel sheets.
Civica Education Operations helped Kent Catholic Schools Partnership fix their asset management problems. The schools had no strong asset registers and struggled with compliance. Civica gave them a s...ecure system to track assets across 20 schools. Staff found the software easy to use and gave 100% positive feedback. The system was ready in a week, and staff could quickly access data and manage assets without using blank excel sheets.
Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy to map data and improved access to old and new collections. Spydus APIs... added custom event bookings and automated book displays to the library website. The Solus app, integrated with Spydus, let patrons check out books by phone and search for events. Key results include better mobility, easier searches, and reactivation of old records.
Civica Education Operations helped Kent Catholic Schools Partnership fix their asset management problems. The schools had no strong asset registers and struggled to track items. Civica gave them a se...cure system to manage assets across 20 schools. Staff found the software easy to use and training was fast. They gave 100% positive feedback and now manage assets with just a few clicks.
Insurance Case Studies and Success Stories with UsefulFeedback
CASE STUDY a Pacific Northwest health plan
Civica MultiVue helped a Pacific Northwest health plan fix poor data quality. The plan used MultiVue to remove duplicate records and create a single view of each member. This reduced returned mail by... 25%. Marketing, billing, and operations costs went down. The plan now sends targeted communications and saves money on future campaigns.
Civica Spydus helped The Japanese Association, Singapore upgrade their library system. The old system was manual and lacked support. Spydus enabled online browsing and self-service for members. Staff... workload dropped with RFID kiosks. The library now uses advanced reports and data analytics. Members enjoy a better experience and operations are more efficient.
Civica Spydus helped The Japanese Association, Singapore upgrade their library system. The old system was manual and lacked support. Spydus enabled online catalog browsing and self-service kiosks. St...aff workload dropped and members got more control. The new system improved data analytics and decision-making. Library operations became faster and more digital.
Government Administration Case Studies and Success Stories with UsefulFeedback
CASE STUDY Scottish Fire and Rescue
Civica Property Management helped Scottish Fire and Rescue manage property and assets after merging eight fire brigades. The solution unified data across 410 sites and 1,000 buildings. It gave centra...l control over 40,000 maintenance tasks each year. Real-time tracking improved budget and contractor management. The organization gained better efficiency and visibility across its estate.
Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses the software to support local food purchasing, promote hea...lthy eating, and manage menus. Civica's technology gives them strong oversight, product traceability, and helps meet compliance standards. The council reports better operational efficiency, streamlined menu management, and improved compliance. Over half of their food comes from local sources, supporting sustainability goals.
Civica's Authority Procure to Pay helped Port Stephens Council automate financial compliance. The council serves over 75,000 residents and manages $120 million in annual spending. With the new system..., they cut AP inbox emails by 60%. The AP team now saves over 20 hours each week. All processes are now 100% digital, making audits easier and faster.
CASE STUDY State of Alaska Department of Health and Social Services (DHSS)
Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services create a single citizen view. The department implemented a Master Client Index to give eac...h citizen a unique ID. They integrated this with 10 major data sources to improve data quality. The solution helped identify citizens with the greatest needs and costs. Service delivery improved, leading to better coordinated care across the state.
Civica's Authority Community Portal helped Melton City Council handle a surge in community requests as their population doubled in ten years. The council needed to manage 270,000 enquiries and 92,000... rates notices each year. They used Civica to improve business workflows and boost customer experience. The new system made customer request times faster and reduced council costs. This transformation supported the council's customer-centric approach.
Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council used to keep property information in many places, like Oracle, spreadsheets, and pap...er. Now, they use Civica to manage property, report faults, and schedule inspections in one place. Staff save time and work is more efficient. The council can now manage and view inspections quickly and easily.
Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council used to keep property information in many places, like Oracle, spreadsheets, and pap...er. Now, they use Civica to manage and report on their estate from any device. The Help Call module improved fault reporting and work orders. The Inspections Module made it easy to schedule and track inspections. Staff save time and work is more efficient.
Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted customer data entered online to update their OPENRevenues system directly. They also aimed... to let customers access bills and account information online. After launching the new system, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
Civica Income Management’s MidCall solution helped Worcestershire County Council recover £2.5 million in outstanding debt. The council faced financial pressures and rising service demand. MidCall str...eamlined telephone payments and supported remote-working staff. The solution ensured PCI DSS Level 1 compliance. Staff productivity and efficiency improved. The council built financial resilience and enhanced citizen engagement.
Moira Shire Council streamlined operations, improved communication, and increased efficiency using Civica's Business Process Alignment Service. The council enhanced agility and collaboration, optimiz...ing workflows significantly.
Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses the software to support local food purchasing, promote hea...lthy eating, and manage menus. Civica's technology gives full oversight and control, making it easier to meet compliance and trace food products. The council has improved operational efficiency, streamlined menu management, and reduced food waste with Civica's solution.
Moira Shire Council streamlined operations, improved communication, and increased efficiency using Civica's Business Process Alignment Service. The council enhanced agility and collaboration, optimiz...ing workflows significantly.
Authority Utility from Civica helped the City of Ravenna improve utility billing and payment processes. The city upgraded from an old system to a user-friendly solution. Residents now have a self-ser...vice online payment option. Staff benefit from better reporting and ongoing technical support. Productivity improved for city employees.
Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council used to keep property information in many places, like Oracle, spreadsheets, and pap...er. Now, they use Civica to manage property, report faults, and schedule inspections in one place. The Help Call module made it easier to report and fix problems. The Inspections module let them plan and track checks for all properties. Staff saved time and work became more efficient.
Civica's Authority Community Portal helped Melton City Council handle a fast-growing population. The council needed to manage 270,000 enquiries and 92,000 rates notices each year. They used Civica to... improve business workflows and boost customer experience. The new system made customer request times faster and reduced council costs. The council's business transformation team led the project to meet rising demand.
Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues system directly. They also aimed ...to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
CASE STUDY State of Alaska Department of Health and Social Services (DHSS)
Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services create a single citizen view. The department used Civica to build a Master Client Index, g...iving each citizen a unique ID across systems. They integrated data from 10 major sources to improve accuracy. This allowed them to see who needs the most help and who costs the most. Service delivery improved with better coordinated care and up-to-date information on every person served.
CASE STUDY State of Alaska Department of Health and Social Services (DHSS)
Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services get a single view of each citizen. The department used a Master Client Index to give every... person a unique ID across systems. They connected the index to 10 major data sources to improve data quality. This let them see who needs the most help and who costs the most. Service delivery improved with better coordinated care and more accurate information.
Civica's Authority Procure to Pay helped Port Stephens Council automate financial compliance. The council manages $120 million in annual spending for over 75,000 residents. With the new system, they ...cut 60% of emails in the accounts payable inbox. The process is now 100% digital. The AP team saves over 20 hours each week. Audit reports are now easy to generate and share with auditors.
Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and unknown staff tasks. Civica's solution str...eamlined workflows and improved communication. Staff gained a better understanding of end-to-end processes. The council saw increased efficiency, better documentation, and more consistent procedures. Internal processes are now aligned, supporting growth and profitability.
Civica Authority Utility helped the City of North Canton improve utility billing for 9,500 customers. The city wanted better service for its 17,500 residents. The software made billing and payments f...or trash, water, and sewer faster. Staff productivity increased by moving manual work to online payments. The city saved money by reducing printing and postage. Onsite training helped staff learn the new system quickly. North Canton cut its report-processing time in half.
Civica helped the Environment Agency improve WEEE evidence reporting. The old digital application was not fit for purpose. Civica integrated services to reduce the IT estate and improve evidence mana...gement. Around 180 organisations use the new service. The system expects 10,000 evidence notes and transfers each year. Evidence transfer efficiency improved five-fold, as transfers no longer happen one by one.
Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and unknown staff tasks. Civica's solution str...eamlined workflows and boosted efficiency. Staff communication and collaboration improved. The council gained a clear view of end-to-end processes. Operations became more consistent and profitable.
Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses the software to support local food purchasing, promote hea...lthy eating, and manage menus. Civica's technology gives them strong oversight and control, making it easy to meet compliance and trace food sources. The council has improved efficiency, streamlined menu management, and leads in sustainable catering for education.
Civica Property Management helped Humberside Police manage over 90 properties. The police force replaced outdated systems and manual processes with a centralised, cloud-based solution. Teams now acce...ss property data securely and share information easily. Mobile tools improve job scheduling and contractor coordination. Detailed reporting gives better budget control and planning. Service delivery across the estate improved with real-time insights and smarter workflows.
Civica Polling Station helped Cotswold District Council modernise polling day. The council used digital voter identification for quick and secure checks. Ballot handling became faster and more accura...te with just a few clicks. Real-time data analysis gave instant turnout figures and live reporting. The solution reduced paperwork, cut costs, and helped teams plan better.
Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency in managing revenues and benefits. The council wanted customer data entered online to update their OPENRevenue...s system directly. They also aimed to let customers access bills and account information online. After launching the new system, online service use grew every month. In the first 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
Civica helped the Environment Agency improve its WEEE evidence reporting system. The old digital application was no longer fit for purpose. Civica integrated services to reduce the IT estate and impr...ove evidence management features. Around 180 organisations now rely on the new service. The system expects 10,000 evidence notes and transfer transactions each year. Evidence transfer efficiency improved five-fold, as transfers no longer happen individually.
Hospital & Health Care Case Studies and Success Stories with UsefulFeedback
CASE STUDY North Cumbria Integrated Care NHS Foundation Trust
Civica ProAuto helped North Cumbria Integrated Care NHS Foundation Trust improve costing efficiency. The Trust's small Costing team faced high demands and needed better reporting. Civica's bespoke re...ports cut report processing time by more than half. The team can now update metrics easily and spend more time on engagement and finding improvements. Data now drives conversations across different organisations.
CASE STUDY North Cumbria Integrated Care NHS Foundation Trust (NCIC)
Civica ProAuto helped North Cumbria Integrated Care NHS Foundation Trust improve costing efficiency. The small costing team faced high demands and needed faster reporting. Civica's bespoke reports cu...t report processing time by more than half. The team can now update metrics easily and spend more time on engagement. Data now drives conversations across organizations.
CASE STUDY North Cumbria Integrated Care NHS Foundation Trust
Civica ProAuto helped North Cumbria Integrated Care NHS Foundation Trust improve costing efficiency. The small Costing team faced high demands and needed better reporting. Civica's bespoke reports cu...t report processing time by more than half. The team can now update metrics easily and spend more time on engagement. Data now drives conversations across organizations.
Civica Occupational Health helped Isle of Wight NHS Trust move to a fully digital way of working. The solution improved occupational health service delivery for employees and customers. Managers, HR,... and occupational health staff can now self-serve, saving time and removing paper. The trust achieved paperless processes and close to zero DNAs. Over 20 core users benefit from the new system.
Civica Occupational Health helped Isle of Wight NHS Trust move to a fully digital way of working. The solution improved occupational health service delivery for employees and customers. Managers, HR,... and occupational health staff can now self-serve, saving time and reducing paperwork. The trust achieved paperless processes and close to zero missed appointments. Staffing levels stayed the same even as workload increased.
Civica Occupational Health helped Isle of Wight NHS Trust move to a fully digital way of working. The solution improved occupational health service delivery for employees and customers. Managers, HR,... and OH teams can now self-serve, saving time and reducing paperwork. The trust achieved paperless processes and close to zero DNAs. Over 20 core users benefit from the new system.
CASE STUDY Health and Social Care Northern Ireland (HSCNI)
Civica LMS helped Health and Social Care Northern Ireland (HSCNI) train 70,000 staff for a major Epic EPR rollout. HSCNI struggled to track training and manage role-based curriculums for over 500 job... roles. Civica LMS automated up to 100% of personalised learning, cutting manual work. The system improved reporting, course tracking, and user experience with single sign-on and mobile access. HSCNI managed large-scale training more efficiently with Civica LMS.
