Real-World Case Studies and Customer Success Stories with UsefulFeedback

Port Stephens Council used Civica’s Authority Procure to Pay to automate financial compliance. The council serves over 75,000 residents and... manages $120 million in annual expenditure. The solution reduced emails in the accounts payable inbox by 60%. The AP team now saves over 20 hours per week. Audit reports can be generated instantly for full transaction transparency.
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Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling... population and rising service demands. They aimed to improve customer request times and cut council costs. The business transformation team focused on better workflows and customer experience. Civica’s solution helped manage 270,000 enquiries and 92,000 rates notices each year.
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Civica’s Business Process Alignment Service helped Moira Shire Council improve efficiency and communication. The council gained a clear view of... all internal processes and tasks. Staff collaboration increased, and documentation improved. Operations became more consistent and agile. The council now adapts faster to changes and supports growth.
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Civica Catering Management helped Lancashire County Council save £65,000 a year. The council serves 65,000 meals daily across nearly 550... sites. The software improved efficiency, productivity, and transparency in school kitchens. Real-time reporting increased visibility of food production and uptake. The council gained better control over costs, ingredients, and allergens.
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Civica's Master Client Index (MCI) helped Alaska's Department of Health and Social Services create a single citizen view across 10 major data sources. The solution improved... data quality and accuracy for 90% of the state's population. DHSS can now identify high-utilizers and those with the greatest service needs. The department delivers better coordinated care and meets legislative requirements. The system supports cost control and efficient service delivery.
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Civica helped the Environment Agency improve WEEE evidence reporting. The old digital application was no longer fit for purpose. Civica... integrated services to reduce the IT estate and added better evidence management features. Now, around 180 organisations use the new system. The solution supports 10,000 evidence notes and transfers each year. Evidence transfer efficiency improved five-fold.
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Civica Authority Utility helped the City of North Canton cut report-processing time by 50%. The city serves 17,500 residents and... manages billing for over 9,500 utility customers. Staff productivity improved by moving manual processes to online payments. Customized reports enabled better business decisions. The city also saved costs by reducing printing and postage.
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Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council managed 228 operational... and 270 commercial properties. Before, data was scattered across Oracle, spreadsheets, and paper. Now, staff use one platform for reporting, inspections, and maintenance. This change saved time, cut costs, and improved compliance tracking. Staff say the new system is flexible and efficient.
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Civica’s master data management solution helped the State of Alaska DHSS create a single citizen view. The department integrated a... master client index with 10 major data sources. This improved data quality and accuracy. DHSS can now identify citizens with the greatest needs and costs. Service delivery is better and care is more coordinated. Leaders have a clear, up-to-date view of every person served.
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Lancashire County Council uses Civica Catering Management to deliver 66,000 meals daily across 520 sites. The software helps design compliant... menus and ensures product traceability. Over 55% of food is sourced locally, supporting sustainability. Civica's system streamlines menu management and boosts operational efficiency. The council leads in healthy eating and food waste reduction in schools.
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Civica's Authority Utility helped the city of Ravenna upgrade its old billing software. The new system made online payments easy... for residents. Staff productivity improved with better reporting tools. Residents now have a convenient self-service payment option. The city also receives ongoing technical support from Civica.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency in managing revenues and benefits. The council wanted customer data... entered online to update their OPENRevenues system directly. They also aimed to let customers access bills and account information online. After launching the new system, online service use grew every month. In the first 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Yarra Plenty Regional Library upgraded its library management system after 20 years. The team chose Spydus for its browser-based environment... and user-friendly interface. Spydus made it easy to map data and improved access to old and new collections. The system also automated website features and event bookings. Integration with the Solus app let patrons check out books on their phones, which helped during COVID. Key results included better mobility, intuitive search, and easier record management.
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Civica Property Management helped Scottish Fire and Rescue Service manage over 40,000 maintenance tasks each year. After merging eight fire... brigades, they unified property data for 410 sites and 1,000 buildings. The solution gave them real-time tracking of budgets and contractor performance. This improved efficiency and visibility across their estate. Centralized control made property management easier and faster.
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Civica’s MDM solution helped the State of Alaska DHSS create a single citizen view. The department integrated a Master Client... Index with 10 major data sources. This improved data quality and accuracy. DHSS can now identify citizens with the greatest needs and costs. Service delivery is better and care is more coordinated. Leaders have a clear, up-to-date view of every person served.
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South Ayrshire Council used Civica Property Management to centralize property data from multiple sources. The council moved information from spreadsheets... and paper-based systems into one cloud platform. This helped them manage inspections, maintenance, and compliance more efficiently. Staff now save time and reduce costs. The new system improved reporting and streamlined work practices across their property estate.
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Lancashire County Council uses Civica Catering Management to deliver 66,000 meals daily across 520 sites. The software helps design compliant... menus and ensures product traceability. Over 55% of food is sourced locally, supporting sustainability. Civica's solution streamlines menu management and improves operational efficiency. The council leads in healthy eating and food waste reduction in schools.
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Civica’s Business Process Alignment Service helped Moira Shire Council improve efficiency and communication. The council gained a clear view of... all internal processes and unknown staff tasks. Staff took ownership of new workflows. The project led to better documentation and more consistent procedures. Moira Shire Council can now adapt faster to changes and support growth.
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Civica helped the Environment Agency improve WEEE evidence reporting. The old digital application was no longer fit for purpose. Civica... integrated new services to reduce the IT estate and improve evidence management. Around 180 organisations now rely on the new system. The solution expects 10,000 evidence notes and transfers each year. Evidence transfer efficiency improved five-fold, as transfers no longer happen individually.
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Port Stephens Council used Civica’s Authority Procure to Pay to automate financial compliance. The council reduced emails in the accounts... payable inbox by 60%. The AP team now saves over 20 hours per week. All audit reports are now digital and can be produced instantly. Civica’s solution improved transparency and accountability for the finance team.
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Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling... population and rising service demands. They aimed to improve customer request times and cut council costs. The business transformation team streamlined workflows for better efficiency. This led to faster responses and improved customer experience.
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Humberside Police used Civica Property Management to manage over 90 police and fire properties. They replaced outdated systems and manual... processes with a centralised, cloud-based platform. Teams now access property data securely and share information easily. Mobile tools help track jobs and coordinate contractors in real time. Detailed reporting gives full cost visibility and supports better budgeting.
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Civica Income Management’s MidCall helped Worcestershire County Council recover £2. 5 million in outstanding debt. The council faced rising financial...pressures and needed to improve efficiency. MidCall streamlined telephone payments and supported remote-working staff. The solution ensured PCI DSS Level 1 compliance and simplified payment processes. Staff productivity and citizen engagement improved, boosting financial resilience.
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Civica Polling Station helped Cotswold District Council modernise voting. The council digitised voter identification for quick, secure checks and paperless... processing. Ballot handling became more efficient and accurate, with complete counts in a few clicks. Real-time data analysis gave instant access to turnout figures and voting activities. The solution reduced paperwork, cut costs, and improved resource planning.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted customer data entered online to update their... OPENRevenues system directly. They also aimed to let customers access bills and account information online. After launching the new system, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services get a single view of each citizen. The department used... a Master Client Index to give every person a unique ID across systems. They connected the index to 10 major data sources to improve data quality. This let them see who needs the most help and who costs the most. Service delivery improved with better coordinated care and more accurate information.
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Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council used to keep... property information in many places, like Oracle, spreadsheets, and paper. Now, they use Civica to manage and report on their estate from any device. The Help Call module improved fault reporting and work orders. The Inspections Module made it easy to schedule and track inspections. Staff save time and work is more efficient.
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Civica's Authority Procure to Pay helped Port Stephens Council automate financial compliance. The council serves over 75,000 residents and manages... $120 million in annual spending. With the new system, they cut AP inbox emails by 60%. The AP team now saves over 20 hours each week. All processes are now 100% digital, making audits easier and faster.
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Civica MultiVue helped a Pacific Northwest health plan cut returned mail by 25%. The health plan struggled with poor data... quality, leading to wasted marketing spend and lower member satisfaction. MultiVue created a single, accurate view of each member by removing duplicate records and standardizing data. This reduced costs for marketing, billing, and operations. The solution also improved data stewardship and real-time updates, streamlining the health plan’s operations.
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Civica Occupational Health helped Isle of Wight NHS Trust move to digital processes. The trust now uses paperless workflows for... occupational health. Over 20 core users benefit from the new system. Missed appointments are nearly zero. Staffing levels stayed the same, but work is managed more clearly. Managers, HR, and OH teams can self-serve and save time.
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Civica Pro-Auto helped North Cumbria Integrated Care NHS Foundation Trust cut report processing time by more than half. The small costing... team now spends less time on manual tasks and more time engaging with stakeholders. Automated data analysis makes it easy to update report metrics. Data-driven insights now support conversations across organizations. The team can focus on finding improvement opportunities.
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Civica LMS helped Health and Social Care Northern Ireland train 70,000 staff for an Epic EPR rollout. HSCNI automated up... to 100% of personalised learning, cutting manual work. The system managed training across 500+ healthcare job roles. Single sign-on and mobile access improved user experience. Reporting and tracking features gave HSCNI better control over course completion.
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Civica Pro-Auto helped North Cumbria Integrated Care NHS Foundation Trust cut report processing time by more than half. The small costing... team now spends less time on manual tasks and more time engaging with stakeholders. Automated data analysis makes it easy to update report metrics. Data-driven insights now support conversations across organizations. The Trust can better identify improvement opportunities.
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Civica Occupational Health helped Isle of Wight NHS Trust move to digital processes. The trust now uses paperless workflows for... occupational health. Over 20 core users benefit from the new system. Missed appointments are nearly zero. Staffing levels stayed the same, but work is managed more clearly. Managers and HR can self-serve, saving time and simplifying tasks.
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Civica ProAuto helped North Cumbria Integrated Care NHS Foundation Trust improve costing efficiency. The small Costing team faced high demands... and needed better reporting. Civica's bespoke reports cut report processing time by more than half. The team can now update metrics easily and spend more time on engagement. Data now drives conversations across organizations.
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Kent Catholic Schools Partnership used Civica Education Operations to fix asset management issues. Before, their asset registers were not robust... and their database was vulnerable. Civica gave them a secure system to track assets across 20 schools. Staff found the software easy to use and gave 100% positive feedback. The system was ready in a week and made it easy to access data and manage inventory.
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Civica Education Operations helped Kent Catholic Schools Partnership fix asset management problems. The group needed better control and a secure... system for assets across 20 schools. Civica delivered a digital solution that replaced manual spreadsheets. Staff gave 100% positive feedback. The software was ready in a week and made asset tracking easy.
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Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy... to map data and improved access to old and new collections. Spydus APIs added custom event bookings and automated book displays to the library website. The Solus app, integrated with Spydus, let patrons check out books by phone and search for events. Key results include better mobility, easier searches, and reactivation of old records.
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Civica Spydus helped the Japanese Association, Singapore modernize its library system. JAS replaced manual loan requests and book returns with... digital tools. Members now use an online catalogue to browse and check availability. RFID kiosks let users manage their own loans. Staff workload dropped and reporting improved. JAS gained better data analytics and streamlined operations.
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Civica Spydus helped the Japanese Association, Singapore modernize its library system. JAS replaced manual loan requests and book returns with... digital tools. Members now use an online catalogue to browse and check availability. RFID kiosks let members manage their own loans. Staff workload dropped. JAS gained better data analytics for decision-making. The library now offers a hybrid digital experience for its community.
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Civica Spydus helped The Japanese Association, Singapore upgrade their library system. The old system was manual and lacked support. Spydus... enabled online catalog browsing and self-service kiosks. Staff workload dropped and members got more control. The new system improved data analytics and decision-making. Library operations became faster and more digital.
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Yarra Plenty Regional Library upgraded its library management system after 20 years. The team chose Spydus for its browser-based environment... and user-friendly interface. Spydus made it easy to map data and improved access to old and new collections. The system also automated website features and integrated with the Solus app for mobile checkouts. Staff and patrons now benefit from intuitive search, live reports, and better record management.
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Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and... unknown staff tasks. Civica's solution streamlined workflows and boosted efficiency. Staff communication and collaboration improved. The council gained a clear view of end-to-end processes. Operations became more consistent and profitable.
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Civica's Authority Community Portal helped Melton City Council handle a fast-growing population. The council needed to manage 270,000 enquiries and... 92,000 rates notices each year. They used Civica to improve business workflows and boost customer experience. The new system made customer request times faster and reduced council costs. The council's business transformation team led the project to meet rising demand.
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Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses... the software to support local food purchasing, promote healthy eating, and manage menus. Civica's technology gives full oversight and control, making it easier to meet compliance and trace food products. The council has improved operational efficiency, streamlined menu management, and reduced food waste with Civica's solution.
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Civica Education Operations helped Kent Catholic Schools Partnership fix their asset management problems. The schools had no strong asset registers... and struggled with compliance. Civica gave them a secure system to track assets across 20 schools. Staff found the software easy to use and gave 100% positive feedback. The system was ready in a week, and staff could quickly access data and manage assets without using blank excel sheets.
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Civica Occupational Health helped Isle of Wight NHS Trust move to a fully digital way of working. The solution improved... occupational health service delivery for employees and customers. Managers, HR, and OH teams can now self-serve, saving time and reducing paperwork. The trust achieved paperless processes and close to zero DNAs. Over 20 core users benefit from the new system.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues... system directly. They also aimed to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
Show More..