UsefulFeedback Overview

Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

  • Collaboration
  • Content Management
  • Groups Management
  • Collecting Feedback
  • Competitive Intelligence
  • Call Management
  • Digital Signature
See all use cases See less use cases

Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

  • Improve Customer Satisfaction
  • Manage Risk
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Employee Experience
See all business priorities See less business priorities

UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...UsefulFeedback is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the case capture and submission process...." Complaint Management Integrations
"...In addition, how your case handlers interact with data the system workflow can be customised using the Workflow Designer...." Configuration Wizard
"...Each interface point allows for information to be pulled from or pushed back to the CRM system so that a CRM record of each customer interaction carried out through UsefulFeedback is created and kept synchronised between the two systems...." FCA Compliant Software

UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

UsefulFeedback Customer wins, Customer success stories, Case studies

What makes UsefulFeedback ideal for Customer Experience Management?

How efficiently Does UsefulFeedback manage your Automated Workflows?

How efficiently Does UsefulFeedback manage your Engaging Conversational Surveys?

What solutions does UsefulFeedback provide for Collaboration?

What makes UsefulFeedback ideal for Content Management?

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Yarra Plenty Regional Library (YPRL) - Libraries - Medium

Melbourne, Australia

Yarra Plenty Regional Library upgraded its library management system after 20 years. The team chose Spydus for its browser-based environment and user-friendly interface. Spydus made it easy to map da...ta and improved access to old and new collections. The system also automated website features and integrated with the Solus app for mobile checkouts. Staff and patrons now benefit from intuitive search, live reports, and better record management.

Read more →
 

Port Stephens Council - Government Administration - Medium

Australia

Port Stephens Council used Civica’s Authority Procure to Pay to automate financial compliance. The council serves over 75,000 residents and manages $120 million in annual expenditure. The solution re...duced emails in the accounts payable inbox by 60%. The AP team now saves over 20 hours per week. Audit reports can be generated instantly for full transaction transparency.

Read more →
 

Melton City Council - Government Administration - Medium

Melbourne, Australia

Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling population and rising service demands. They aimed to improve custome...r request times and cut council costs. The business transformation team focused on better workflows and customer experience. Civica’s solution helped manage 270,000 enquiries and 92,000 rates notices each year.

Read more →
 

The Japanese Association, Singapore (JAS) - Non Profit Organization Management - Medium

Singapore, Singapore

Civica Spydus helped the Japanese Association, Singapore modernize its library system. JAS replaced manual loan requests and book returns with digital tools. Members now use an online catalogue to br...owse and check availability. RFID kiosks let users manage their own loans. Staff workload dropped and reporting improved. JAS gained better data analytics and streamlined operations.

Read more →
 

Moira Shire Council - Government Administration - Medium

Australia

Civica’s Business Process Alignment Service helped Moira Shire Council improve efficiency and communication. The council gained a clear view of all internal processes and tasks. Staff collaboration i...ncreased, and documentation improved. Operations became more consistent and agile. The council now adapts faster to changes and supports growth.

Read more →
 

Lancashire County Council - Government Administration - Very Large

Preston, UK

Civica Catering Management helped Lancashire County Council save £65,000 a year. The council serves 65,000 meals daily across nearly 550 sites. The software improved efficiency, productivity, and tra...nsparency in school kitchens. Real-time reporting increased visibility of food production and uptake. The council gained better control over costs, ingredients, and allergens.

Read more →

Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

What are UsefulFeedback alternatives?

SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.
lightning

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Competitors

UsefulFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)

Software Failure Risk Guidance

?

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

Civica News

Partnership

Civica partners with Enterprise AI on council planning

Civica has partnered with Enterprise AI to integrate the DAISY planning assessment tool into its Civica Altitude platform, enhancing local government planning processes in Australia. This integration aims to streamline development application processing, reducing manual work and improving consistency. Early adopters report significant reductions in assessment timeframes and increased service capacity. The partnership reflects a trend towards using AI to optimize public sector operations.

Read more →
Product

Civica Rx's low-cost insulin, biosimilar launch in US - Becker's Hospital Review

Civica Rx has launched a low-cost insulin and biosimilar product in the US, aiming to improve accessibility and affordability for patients. This initiative is part of Civica's broader strategy to address high drug prices and enhance healthcare outcomes.

Read more →
Product

Civica to launch affordable long-acting insulin in pre-filled pens in 2026

Civica plans to launch insulin glargine-yfgn in pre-filled pens at a low price in January 2026, partnering with Biocon Biologics for manufacturing. The insulin will be available in the U.S. at $45 per box, aiming to offer a transparent price without hidden costs. This initiative aligns with Civica's mission to provide affordable healthcare solutions.

Read more →
Product

Civica To Launch Long-Acting Insulin Glargine in the US in January 2026

Civica To Launch Long-Acting Insulin Glargine in the US in January 2026

Read more →

Civica Profile

Company Name

Civica

Company Website

https://www.civica.com/en-gb/

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A