UsefulFeedback Overview

Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

  • Collaboration
  • Content Management
  • Groups Management
  • Collecting Feedback
  • Competitive Intelligence
  • Call Management
  • Digital Signature
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Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

  • Improve Customer Satisfaction
  • Manage Risk
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Employee Experience
See all business priorities See less business priorities

UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

UsefulFeedback Customer wins, Customer success stories, Case studies

How can UsefulFeedback optimize your Customer Experience Management Workflow?

What Are the key features of UsefulFeedback for Automated Workflows?

What solutions does UsefulFeedback provide for Engaging Conversational Surveys?

How can UsefulFeedback enhance your Collaboration process?

How efficiently Does UsefulFeedback manage your Content Management?

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

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Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy to map data and improved access to old and new collections. Spydus APIs... added custom event bookings and automated book displays to the library website. The Solus app, integrated with Spydus, let patrons check out books by phone and search for events. Key results include better mobility, easier searches, and reactivation of old records.

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Lancashire County Council - Government Administration

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The Japanese Association, Singapore - Non Profit Organization Management

Civica Spydus helped The Japanese Association, Singapore upgrade their library system. The old system was manual and lacked support. Spydus enabled online browsing and self-service for members. Staff... workload dropped with RFID kiosks. The library now uses advanced reports and data analytics. Members enjoy a better experience and operations are more efficient.

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Cheltenham Borough Council - Government Administration

Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues system directly. They also aimed ...to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.

Read on →

Lancashire County Council - Government Administration

Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses the software to support local food purchasing, promote hea...lthy eating, and manage menus. Civica's technology gives full oversight and control, making it easier to meet compliance and trace food products. The council has improved operational efficiency, streamlined menu management, and reduced food waste with Civica's solution.

Read on →

State of Alaska Department of Health and Social Services (DHSS) - Government Administration

Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services create a single citizen view. The department implemented a Master Client Index to give eac...h citizen a unique ID. They integrated this with 10 major data sources to improve data quality. The solution helped identify citizens with the greatest needs and costs. Service delivery improved, leading to better coordinated care across the state.

Read on →

Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

What are UsefulFeedback alternatives?

SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.
lightning

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)

Software Failure Risk Guidance

?

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

Civica News

Product

Civica Rx's low-cost insulin, biosimilar launch in US - Becker's Hospital Review

Civica Rx has launched a low-cost insulin and biosimilar product in the US, aiming to improve accessibility and affordability for patients. This initiative is part of Civica's broader strategy to address high drug prices and enhance healthcare outcomes.

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Product

Civica to launch affordable long-acting insulin in pre-filled pens in 2026

Civica plans to launch insulin glargine-yfgn in pre-filled pens at a low price in January 2026, partnering with Biocon Biologics for manufacturing. The insulin will be available in the U.S. at $45 per box, aiming to offer a transparent price without hidden costs. This initiative aligns with Civica's mission to provide affordable healthcare solutions.

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Product

Civica To Launch Long-Acting Insulin Glargine in the US in January 2026

Civica To Launch Long-Acting Insulin Glargine in the US in January 2026

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Partnership

Virginia : Partnership for Petersburg marks successes

Civica has partnered with the state of Virginia in a public-private initiative to produce affordable insulin, with a $3 million grant supporting this effort. The partnership aims to offer insulin at a maximum of $30 per vial or $55 for a box of five pens, significantly reducing costs for patients.

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Civica Profile

Company Name

Civica

Company Website

https://www.civica.com/en-gb/

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A