UsefulFeedback Overview
Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.
Use Cases
Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.
Business Priorities
Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.
UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data
UsefulFeedback works with different mediums / channels such as Chat.
UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.
UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.
Comprehensive Insights on UsefulFeedback Use Cases
What makes UsefulFeedback ideal for Customer Experience Management?
How does UsefulFeedback address your Automated Workflows Challenges?
What Are the key features of UsefulFeedback for Engaging Conversational Surveys?
How can UsefulFeedback optimize your Collaboration Workflow?
What Are the key features of UsefulFeedback for Content Management?
17+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Case Studies
CASE STUDY Isle of Wight NHS Trust
CASE STUDY City of Ravenna
CASE STUDY Lancashire County Council
CASE STUDY A large Pacific Northwest health plan
CASE STUDY Cheltenham Borough Council
CASE STUDY a Pacific Northwest health plan
Frequently Asked Questions(FAQ)
for UsefulFeedback
What is UsefulFeedback used for?
What are the top features of UsefulFeedback?
What are UsefulFeedback alternatives?
Where is UsefulFeedback located?
Peers used UsefulFeedback for customer experience management and Automated workflows
UsefulFeedback Competitors
UsefulFeedback Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (157) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (157) |
Software Failure Risk Guidance
?for UsefulFeedback
Overall Risk Meter
Top Failure Risks for UsefulFeedback
Civica News
Virginia : Partnership for Petersburg marks successes
Civica has partnered with the state of Virginia in a public-private initiative to produce affordable insulin, with a $3 million grant supporting this effort. The partnership aims to offer insulin at a maximum of $30 per vial or $55 for a box of five pens, significantly reducing costs for patients.
Civica Appoints Dave Sehgal as Chief Manufacturing Officer and Supply Chain Officer
Civica has appointed Dave Sehgal as Chief Manufacturing Officer and Supply Chain Officer, effective July 21. Sehgal will lead Civicas manufacturing strategy and operations, focusing on expanding access to essential medicines. With nearly 30 years of pharmaceutical industry experience, Sehgal will oversee the Petersburg facility, which is set to produce generic sterile injectable medicines by 2026.
CivicaScript Launches Treatment for Symptomatic Neurogenic Orthostatic Hypotension to Drive Savings for Patients , Healthcare System
CivicaScript has launched a new treatment for symptomatic neurogenic orthostatic hypotension, aiming to reduce costs for patients and the healthcare system.
Biocon Biologics And Civica Partner To Expand Access To Insulin Aspart In The US
Biocon Biologics and Civica partner to improve access to Insulin Aspart in the U.S.
Civica Profile
Company Name
Civica
Company Website
https://www.civica.com/en-gb/HQ Location
8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB
Employees
1001-5000
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Financials
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