UsefulFeedback Overview
This is a summary of the comprehensive capabilities and benefits of UsefulFeedback based on over 1248 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UsefulFeedback, SurveyCTO, Instabug, EmailMeForm, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UsefulFeedback is right for your needs? Our Cuspera AI engine can evaluate how UsefulFeedback fits your specific business needs, industry, and context. Get your personalized assessment report today.
UsefulFeedback supports business activities such as:
- Customer Experience Management
- Automated Workflows
- Engaging Conversational Surveys
- Collaboration
- Content Management
UsefulFeedback can help you with many business goals, such as Establish Thought Leadership, Scale Best Practices, Improve Customer Satisfaction, Manage Risk, Acquire Customers, etc. It can help manage these activities if you use Chat for these needs. As a solution, UsefulFeedback's capabilities include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc.
Reviews
"...UsefulFeedback is configured on top of our iCasework case management platform...." Complaint Management Software and Systems
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Establish Thought Leadership and Scale Best Practices are the most popular business priorities peers achieved using UsefulFeedback.
Use Cases
Peers recommend Customer Experience Management , Automated Workflows , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using UsefulFeedback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Experience Management |
4.72/5 ★ |
"...UsefulFeedback is configured on top of our iCasework case management platform...." Complaint Management Software and Systems |
| Automated Workflows |
4.52/5 ★ |
"...Our workflow designer provides a full event-driven framework allowing processes to be defined around a stage based case progression model...." Complaint Management Software and Systems |
| Engaging Conversational Surveys with Chat |
4.66/5 ★ |
"...Each interface point allows for information to be pulled from or pushed back to the CRM system so that a CRM record of each customer interaction carried out through UsefulFeedback is created and kept synchronised between the two systems...." FCA Compliant Software |
| engaging and following up |
4.49/5 ★ |
"...As discussed in detail on our Correspondence page, the correspondence template system has a significant positive impact on the efficiency of your workflows, effectively speeding up the communication process without sacrificing customer engagement...." Configuration Wizard |
| PEER EXPERIENCES | |
|---|---|
| Customer Experience Management |
4.72/5 ★ |
"...UsefulFeedback is configured on top of our iCasework case management platform...." Complaint Management Software and Systems |
|
| Automated Workflows |
4.52/5 ★ |
"...Our workflow designer provides a full event-driven framework allowing processes to be defined around a stage based case progression model...." Complaint Management Software and Systems |
|
| Engaging Conversational Surveys with Chat |
4.66/5 ★ |
"...Each interface point allows for information to be pulled from or pushed back to the CRM system so that a CRM record of each customer interaction carried out through UsefulFeedback is created and kept synchronised between the two systems...." FCA Compliant Software |
|
| engaging and following up |
4.66/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1248 insights from peers and experts to help you assess how these UsefulFeedback use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for UsefulFeedback
What is UsefulFeedback used for?
What are the top features of UsefulFeedback?
What are UsefulFeedback alternatives?
Where is UsefulFeedback located?
Peers used UsefulFeedback to Establish thought leadership and Scale best practices
UsefulFeedback Alternatives
Peer and Expert Opinion on Features
for UsefulFeedback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Survey themes library | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Dashboard | Read Reviews (10) |
| Capture information | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Survey themes library | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Dashboard | Read Reviews (10) |
| Capture information | Read Reviews (7) |
IT and Other Capabilities
for UsefulFeedback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (146) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (146) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (233) |
| Chat Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (233) |
| Chat Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (157) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (157) |
Software Failure Risk Guidance
?for UsefulFeedback
Overall Risk Meter
Top Failure Risks for UsefulFeedback
Vendor Profile Details
Company Name
Civica
Company Website
https://www.civica.com/en-gb/HQ Location
8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB
Employees
1001-5000
Social
Financials
M&A
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