Twilio SendGrid Overview

Twilio SendGrid allows transactional and marketing emails to be sent quickly. Enterprise-volume is easily scalable with their Email API.

Use Cases

Customers recommend Communication Management, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using Twilio SendGrid.

Other use cases:

  • Contact List Management
  • Advertisement
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Drip Marketing
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio SendGrid.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
See all business priorities See less business priorities

Twilio SendGrid Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio SendGrid works with different mediums / channels such as E-Mail. Website. and Social Media.

Twilio SendGrid's features include Templates, Personalization, Dashboard, etc. and Twilio SendGrid support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Twilio SendGrid analytics capabilities include Analytics, and Custom Reports.

Reviews

"The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth." - Gene Schriver

Twilio SendGrid, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio SendGrid

Top Industries

  • Transportation/Trucking/Railroad
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio SendGrid is popular in Transportation/Trucking/Railroad, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio SendGrid Use Cases

What makes Twilio SendGrid ideal for Communication Management?

How can Twilio SendGrid enhance your Campaign Management process?

What Are the key features of Twilio SendGrid for Engagement Management?

How can Twilio SendGrid enhance your Contact List Management process?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio SendGrid solved their Email Marketing needs. Cuspera uses 1945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio SendGrid testimonial

John Federman

CEO

JRNI

The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman
CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio SendGrid testimonial

John Federman

CEO

JRNI

The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman

Case Studies

Retail

CASE STUDY Shopify

Shopify uses Twilio SendGrid to help 1.7 million merchants with email marketing. They achieve a 99.5% delivery rate and 91.3% inbox placement rate. Shopify's email platform supports transactional not...ifications and marketing emails. Twilio SendGrid's tools help manage email deliverability and reputation.

Non-Profit Organization Management

CASE STUDY United Way

United Way used Twilio to improve their 211 network. They onboarded 3,000 agents. The network handles over 11 million calls a year. During COVID-19, call volume increased up to 8 times. Call times do...ubled from 4-6 minutes to 8-12 minutes.

Automotive

CASE STUDY Toyota Connected

Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and an 18% decrease in monthly average handle time. This helped them serve over 6 mill...ion drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.

Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Financial Services

CASE STUDY Intuit

Intuit uses Twilio Verify to enhance global SMS verification. They achieved 94% deliverability in over 200 countries within 3 months. Over 1 million SMS messages are sent daily. Intuit's strategy foc...uses on AI-driven solutions and expanding international markets.

Frequently Asked Questions(FAQ)

for Twilio SendGrid

What is Twilio SendGrid?

Twilio SendGrid is a cloud-based service for delivering email that matters. Reach customers using the email API leading businesses trust for reliable delivery at scale. It delivers every critical message, every time with Email API.

Twilio SendGrid's Email API gives developers the flexibility to turn their ideas into reality, and the support to scale them into production. It integrates and delivers email in 5 minutes or less, ensuring users can scale to enterprise-volume easily. Manage and edit email templates of the UI and automatically display the latest content in email with a simple API call. Twilio SendGrid helps maximize inbox placement with streamlined tools, insightful recommendations, and expert services.

What is Twilio SendGrid used for?

Twilio SendGrid is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Campaign Management and Engagement Management .

What are the top features of Twilio SendGrid?

Templates, Personalization and Dashboard are some of the top features of Twilio SendGrid.

Who uses Twilio SendGrid?

Twilio SendGrid is used by Transportation/Trucking/Railroad, Information Technology And Services and Marketing And Advertising among other industries.

What are Twilio SendGrid alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Twilio SendGrid.

Where is Twilio SendGrid located?

Twilio SendGrid is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio SendGrid for communication management and campaign management

Twilio SendGrid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (7)
Analytics

4.78/5

Read Reviews (66)
Custom Reports

4.01/5

Read Reviews (270)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (7)
Analytics

4.78/5

Read Reviews (66)
Custom Reports

4.01/5

Read Reviews (270)

Twilio SendGrid Integrations

Twilio SendGrid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Twilio SendGrid

Software Failure Risk Guidance

?

for Twilio SendGrid

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio SendGrid

Twilio Inc. News

Product

Regulatory and Compliance Corner: Q2 2025

Twilio outlines new global telecom regulations for Q2 2025, highlighting stricter fraud prevention and compliance requirements. Key updates include international call and message blocking, mandatory sender ID registries in Ireland, Spain, and Australia, and enhanced KYC standards in the US and UK. Twilio advises ISVs and enterprise customers to register sender IDs and adapt to evolving compliance demands.

Partnership

Twilio, Orange Partner to Deliver Secure RCS Messaging in France - MarTech Cube

Twilio and Orange have formed a partnership to deliver secure RCS (Rich Communication Services) messaging in France. This collaboration aims to enhance mobile messaging security and engagement for French enterprises, leveraging Twilios cloud communications platform and Oranges mobile network capabilities.

Customer

Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment

Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing campaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.

Partnership

Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire

Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO