Twilio SendGrid Overview

Twilio SendGrid allows transactional and marketing emails to be sent quickly. Enterprise-volume is easily scalable with their Email API.

Use Cases

Customers recommend Communication Management, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using Twilio SendGrid.

Other use cases:

  • Contact List Management
  • Advertisement
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Drip Marketing
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio SendGrid.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
See all business priorities See less business priorities

Twilio SendGrid Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio SendGrid works with different mediums / channels such as E-Mail. Website. and Social Media.

Twilio SendGrid's features include Templates, Personalization, Dashboard, etc. and Twilio SendGrid support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Twilio SendGrid analytics capabilities include Analytics, and Custom Reports.

Reviews

"The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth." - Gene Schriver

Twilio SendGrid, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio SendGrid

Top Industries

  • Transportation/Trucking/Railroad
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio SendGrid is popular in Transportation/Trucking/Railroad, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Twilio SendGrid Customer wins, Customer success stories, Case studies

What Are the key features of Twilio SendGrid for Communication Management?

How does Twilio SendGrid facilitate Campaign Management?

What benefits does Twilio SendGrid offer for Engagement Management?

What makes Twilio SendGrid ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Twilio SendGrid solved their Email Marketing needs. Cuspera uses 1945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio SendGrid testimonial

Amit Shah

CMO

1-800 Flowers.com

Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio SendGrid testimonial

Amit Shah

CMO

1-800 Flowers.com

Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
 

iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google

Fresha, a beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This upgrade from tradition...al SMS to RCS has led to a 41.3% read rate on appointment messages and a 7.1% increase in customer reviews. Fresha's integration of Twilio's API has enabled seamless deployment of RCS, boosting customer trust and business growth.

Read more →
 

Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...

Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic... focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.

Read more →
 

Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire

Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from tra...ditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.

Read more →

Cleveland Clinic - Hospital & Health Care

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read more →

Intuit - Financial Services

Intuit uses Twilio Verify to enhance global SMS verification. They achieved 94% deliverability in over 200 countries within 3 months. Over 1 million SMS messages are sent daily. Intuit's strategy foc...uses on AI-driven solutions and expanding international markets.

Read more →

Shopify - Retail

Shopify uses Twilio SendGrid to help 1.7 million merchants with email marketing. They achieve a 99.5% delivery rate and 91.3% inbox placement rate. Shopify's email platform supports transactional not...ifications and marketing emails. Twilio SendGrid's tools help manage email deliverability and reputation.

Read more →

Frequently Asked Questions(FAQ)

for Twilio SendGrid

What is Twilio SendGrid?

Twilio SendGrid is a cloud-based service for delivering email that matters. Reach customers using the email API leading businesses trust for reliable delivery at scale. It delivers every critical message, every time with Email API.

Twilio SendGrid's Email API gives developers the flexibility to turn their ideas into reality, and the support to scale them into production. It integrates and delivers email in 5 minutes or less, ensuring users can scale to enterprise-volume easily. Manage and edit email templates of the UI and automatically display the latest content in email with a simple API call. Twilio SendGrid helps maximize inbox placement with streamlined tools, insightful recommendations, and expert services.

What is Twilio SendGrid used for?

Twilio SendGrid is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Campaign Management and Engagement Management .

What are the top features of Twilio SendGrid?

Templates, Personalization and Dashboard are some of the top features of Twilio SendGrid.

Who uses Twilio SendGrid?

Twilio SendGrid is used by Transportation/Trucking/Railroad, Information Technology And Services and Marketing And Advertising among other industries.

What are Twilio SendGrid alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Twilio SendGrid.

Where is Twilio SendGrid located?

Twilio SendGrid is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio SendGrid for communication management and campaign management

Twilio SendGrid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (7)
Analytics

4.78/5

Read Reviews (66)
Custom Reports

4.01/5

Read Reviews (270)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (7)
Analytics

4.78/5

Read Reviews (66)
Custom Reports

4.01/5

Read Reviews (270)

Twilio SendGrid Integrations

Twilio SendGrid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Twilio SendGrid

Software Failure Risk Guidance

?

for Twilio SendGrid

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio SendGrid

Twilio Inc. News

Partnership

Vodafone Spanien und Twilio gehen Partnerschaft ein, um Unternehmen in ... - standard-journal.com

Twilio has expanded its partnership with Vodafone Spain to provide Spanish businesses with secure and interactive Rich Communication Services (RCS) messaging. This collaboration aims to enhance customer interactions through rich, interactive, and secure communication channels.

Product

Twilio brings to market fresh set of customer engagement features - Mi3

Twilio has launched a new suite of customer engagement features, enhancing its platform with Granular Observability, a centralised Alerting Hub, expanded APIs, and Auto-Instrumentation. These tools aim to improve customer data infrastructure, offering secure and seamless experiences. The updates are designed to help enterprises build trusted, transformative customer relationships using Twilio Segment.

Executive

Twilio names Jake Kanter as new vice president of sales for EMEA | ChannelPro - ITPro

Twilio has appointed Jake Kanter as the new vice president of sales for EMEA. Kanter, a company veteran since 2014, has held various roles, including interim lead for LATAM and regional VP for North America. His expertise in regulated industries and customer engagement will drive growth in Twilio's EMEA communications business.

Product

Twilio cements its vision of becoming a unified AI-powered platform provider - Omdia

Twilio, at its recent analyst summit, highlighted its strategy to unify contextual data, communications, and AI into a cohesive enterprise engagement platform. This move aims to optimize and personalize digital interactions, reinforcing Twilio's commitment to becoming a leading AI-powered platform provider.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO