Twilio SendGrid Overview

Twilio SendGrid allows transactional and marketing emails to be sent quickly. Enterprise-volume is easily scalable with their Email API.

Use Cases

Customers recommend Communication Management, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using Twilio SendGrid.

Other use cases:

  • Contact List Management
  • Advertisement
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Drip Marketing
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio SendGrid.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
See all business priorities See less business priorities

Twilio SendGrid Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio SendGrid works with different mediums / channels such as E-Mail. Website. and Social Media.

Twilio SendGrid's features include Templates, Personalization, Dashboard, etc. and Twilio SendGrid support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Twilio SendGrid analytics capabilities include Analytics, and Custom Reports.

Reviews

"Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time." - Fred Frimpong

Twilio SendGrid, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio SendGrid

Top Industries

  • Transportation/Trucking/Railroad
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio SendGrid is popular in Transportation/Trucking/Railroad, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio SendGrid Use Cases

How does Twilio SendGrid facilitate Communication Management?

What solutions does Twilio SendGrid provide for Campaign Management?

What makes Twilio SendGrid ideal for Engagement Management?

Why is Twilio SendGrid the best choice for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Twilio SendGrid solved their Email Marketing needs. Cuspera uses 1945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio SendGrid testimonial

Prakash Janakiraman

Co-Founder & Chief Architect

Nextdoor
We started sending tens of thousands of emails per day with SendGrid. We're now sending more than that per minute. Email plays a critical role on our platform and SendGrid provides a vital partnership in ensuring reliable delivery as we scale. Testimonial By Prakash Janakiraman
Twilio SendGrid testimonial

John Federman

CEO

JRNI
The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman
CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio SendGrid testimonial

Prakash Janakiraman

Co-Founder & Chief Architect

Nextdoor
We started sending tens of thousands of emails per day with SendGrid. We're now sending more than that per minute. Email plays a critical role on our platform and SendGrid provides a vital partnership in ensuring reliable delivery as we scale. Testimonial By Prakash Janakiraman
Twilio SendGrid testimonial

John Federman

CEO

JRNI
The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman

Case Studies

Retail

CASE STUDY Instacart

Instacart uses Twilio to power its on-demand grocery service. The company connects customers with grocery stores for fast delivery. Twilio helps Instacart send messages and updates to users. This kee...ps customers informed and happy. Instacart serves thousands of people with this solution.

Read more →
Hospital & Health Care

CASE STUDY St. Luke’s

Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.

Read more →
Transportation/Trucking/Railroad

CASE STUDY inDrive

inDrive used Twilio Verify to improve user authentication in its ride-hailing app. The company wanted to make sign-in and sign-up safer for users. Twilio Verify provided a secure and easy way to chec...k user identities. This helped inDrive protect against fraud and keep user accounts safe. The solution made the app more reliable for riders and drivers.

Read more →

CASE STUDY CPG Europe

Twilio FLEX helped CPG Europe improve remote customer engagement. The company used Twilio FLEX to build a stronger foundation for connecting with customers. This solution made it easier for their tea...m to work remotely. CPG Europe can now support customers better from anywhere. The case shows how Twilio FLEX supports digital customer service and sales.

Read more →
Financial Services

CASE STUDY Wise

Twilio's Authy 2FA security helps Wise protect customer accounts. Over 90% of Wise customers use Authy for two-factor authentication. This boosts account security and trust. Wise chose Twilio for its... reliable and easy-to-use authentication. The solution helps Wise keep customer data safe.

Read more →
Consumer Goods

CASE STUDY Vivino

Vivino used Twilio SendGrid's Expert Partnership to improve their email marketing. They wanted to increase open rates for their campaigns. With Twilio SendGrid, Vivino doubled their email open rates.... The partnership helped Vivino reach more customers and boost engagement.

Read more →

Frequently Asked Questions(FAQ)

for Twilio SendGrid

What is Twilio SendGrid?

Twilio SendGrid is a cloud-based service for delivering email that matters. Reach customers using the email API leading businesses trust for reliable delivery at scale. It delivers every critical message, every time with Email API.

Twilio SendGrid's Email API gives developers the flexibility to turn their ideas into reality, and the support to scale them into production. It integrates and delivers email in 5 minutes or less, ensuring users can scale to enterprise-volume easily. Manage and edit email templates of the UI and automatically display the latest content in email with a simple API call. Twilio SendGrid helps maximize inbox placement with streamlined tools, insightful recommendations, and expert services.

What is Twilio SendGrid used for?

Twilio SendGrid is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Campaign Management and Engagement Management .

What are the top features of Twilio SendGrid?

Templates, Personalization and Dashboard are some of the top features of Twilio SendGrid.

Who uses Twilio SendGrid?

Twilio SendGrid is used by Transportation/Trucking/Railroad, Information Technology And Services and Marketing And Advertising among other industries.

What are Twilio SendGrid alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Twilio SendGrid.

Where is Twilio SendGrid located?

Twilio SendGrid is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio SendGrid for communication management and campaign management

Twilio SendGrid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)

Twilio SendGrid Integrations

Twilio SendGrid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.80/5 ★

Read Reviews (163)
Data Export

3.33/5 ★

Read Reviews (77)

Few API Integrations for Twilio SendGrid

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Twilio SendGrid

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio SendGrid

Twilio Inc. News

Product

Twilio Announces Global Availability Of RCS Services, Encourages Interactive And Safe ...

Twilio has launched its Rich Communication Services (RCS) globally, enhancing business interactions with feature-rich, verified messaging. This service, integrated with Twilio's platform, allows brands to send interactive messages, improving customer engagement and trust. The launch, supported by Google, marks a significant shift in business communication, offering a seamless, secure channel for various customer interactions.

Read more →
Product

Build an AI Voice Assistant with Twilio Voice, OpenAIs Realtime API, and Python

Twilio has released a tutorial on building an AI voice assistant using Twilio Voice, OpenAI's Realtime API, and Python. The project involves setting up a Twilio Media Stream server to process audio from phone calls, utilizing OpenAI's API for real-time responses. This integration enables fluid AI conversations, enhancing user interaction with speech-to-speech functionality.

Read more →
Partnership

Build Multimodal Conversational AI Experiences with Twilio and the OpenAI Realtime API

Twilio and OpenAI have collaborated to integrate OpenAI's Realtime API with Twilio's Voice API, enabling the creation of advanced multimodal conversational AI experiences. This integration allows developers to build AI voice assistants with enhanced capabilities like sentiment analysis and live translation. Twilio has released tutorials and sample applications to facilitate the use of this technology, highlighting the potential for improved customer interactions.

Read more →
Product

Twilio Announces General Availability of Rich Communication Services to Transform ...

Twilio has announced the global availability of its Rich Communication Services (RCS), enhancing business messaging with branded, interactive features. This service allows brands to send verified messages with rich media, improving customer trust and engagement. Existing Twilio customers can upgrade without code changes, while new customers can integrate SMS and RCS through a single API. The service is available across 20+ countries and 55+ carriers.

Read more →

Twilio Inc. Profile

Company Name

Twilio Inc.

Company Website

https://www.twilio.com/en-us

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO