Twilio SendGrid Overview

Twilio SendGrid allows transactional and marketing emails to be sent quickly. Enterprise-volume is easily scalable with their Email API.

Use Cases

Customers recommend Communication Management, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using Twilio SendGrid.

Other use cases:

  • Contact List Management
  • Advertisement
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Drip Marketing
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio SendGrid.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
See all business priorities See less business priorities

Twilio SendGrid Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio SendGrid works with different mediums / channels such as E-Mail. Website. and Social Media.

Twilio SendGrid's features include Templates, Personalization, Dashboard, etc. and Twilio SendGrid support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Twilio SendGrid analytics capabilities include Analytics, and Custom Reports.

Reviews

"By no stretch of the imagination, SendGrid is our most important vendor. If you're serious and committed to email, and you want to be in control of your email program, you should go for SendGrid." - John Havel

Twilio SendGrid, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio SendGrid

Top Industries

  • Transportation/Trucking/Railroad
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio SendGrid is popular in Transportation/Trucking/Railroad, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio SendGrid Use Cases

What solutions does Twilio SendGrid provide for Communication Management?

How can Twilio SendGrid enhance your Campaign Management process?

Why is Twilio SendGrid the best choice for Engagement Management?

How does Twilio SendGrid facilitate Contact List Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio SendGrid solved their Email Marketing needs. Cuspera uses 1945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

John Havel

Co-Founder

TheHustle
By no stretch of the imagination, SendGrid is our most important vendor. If you're serious and committed to email, and you want to be in control of your email program, you should go for SendGrid. Testimonial By John Havel
Twilio SendGrid testimonial

Prakash Janakiraman

Co-Founder & Chief Architect

Nextdoor
We started sending tens of thousands of emails per day with SendGrid. We're now sending more than that per minute. Email plays a critical role on our platform and SendGrid provides a vital partnership in ensuring reliable delivery as we scale. Testimonial By Prakash Janakiraman
Twilio SendGrid testimonial

Scott Post

software developer

Hulu
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post
CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

John Havel

Co-Founder

TheHustle
By no stretch of the imagination, SendGrid is our most important vendor. If you're serious and committed to email, and you want to be in control of your email program, you should go for SendGrid. Testimonial By John Havel
Twilio SendGrid testimonial

Prakash Janakiraman

Co-Founder & Chief Architect

Nextdoor
We started sending tens of thousands of emails per day with SendGrid. We're now sending more than that per minute. Email plays a critical role on our platform and SendGrid provides a vital partnership in ensuring reliable delivery as we scale. Testimonial By Prakash Janakiraman
Twilio SendGrid testimonial

Scott Post

software developer

Hulu
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post

Case Studies

Retail

CASE STUDY Shopify

Shopify uses Twilio SendGrid to help 1.7 million merchants with email marketing. They achieve a 99.5% delivery rate and 91.3% inbox placement rate. Shopify's email platform supports transactional not...ifications and marketing emails. Twilio SendGrid's tools help manage email deliverability and reputation.

Read more →
Automotive

CASE STUDY Toyota Connected

Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and an 18% decrease in monthly average handle time. This helped them serve over 6 mill...ion drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.

Read more →
Financial Services

CASE STUDY Intuit

Intuit uses Twilio Verify to enhance global SMS verification. They achieved 94% deliverability in over 200 countries within 3 months. Over 1 million SMS messages are sent daily. Intuit's strategy foc...uses on AI-driven solutions and expanding international markets.

Read more →
Non-Profit Organization Management

CASE STUDY United Way

United Way used Twilio to improve their 211 network. They onboarded 3,000 agents. The network handles over 11 million calls a year. During COVID-19, call volume increased up to 8 times. Call times do...ubled from 4-6 minutes to 8-12 minutes.

Read more →
Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read more →

Frequently Asked Questions(FAQ)

for Twilio SendGrid

What is Twilio SendGrid?

Twilio SendGrid is a cloud-based service for delivering email that matters. Reach customers using the email API leading businesses trust for reliable delivery at scale. It delivers every critical message, every time with Email API.

Twilio SendGrid's Email API gives developers the flexibility to turn their ideas into reality, and the support to scale them into production. It integrates and delivers email in 5 minutes or less, ensuring users can scale to enterprise-volume easily. Manage and edit email templates of the UI and automatically display the latest content in email with a simple API call. Twilio SendGrid helps maximize inbox placement with streamlined tools, insightful recommendations, and expert services.

What is Twilio SendGrid used for?

Twilio SendGrid is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Campaign Management and Engagement Management .

What are the top features of Twilio SendGrid?

Templates, Personalization and Dashboard are some of the top features of Twilio SendGrid.

Who uses Twilio SendGrid?

Twilio SendGrid is used by Transportation/Trucking/Railroad, Information Technology And Services and Marketing And Advertising among other industries.

What are Twilio SendGrid alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Twilio SendGrid.

Where is Twilio SendGrid located?

Twilio SendGrid is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio SendGrid for communication management and campaign management

Twilio SendGrid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)

Twilio SendGrid Integrations

Twilio SendGrid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.80/5 ★

Read Reviews (163)
Data Export

3.33/5 ★

Read Reviews (77)

Few API Integrations for Twilio SendGrid

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Twilio SendGrid

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio SendGrid

Twilio Inc. News

Partnership

Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire

Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.

Read more →
Partnership

Twilio announces multi-year strategic partnership with Microsoft to accelerate conversational AI initiatives

Twilio and Microsoft have entered a multi-year strategic partnership to accelerate conversational AI initiatives. The collaboration will integrate Twilios customer engagement APIs with Microsoft Azures AI capabilities, enabling enterprises to build advanced, AI-powered communication solutions across channels such as SMS, voice, and email.

Read more →
Product

Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI- and Data-Powered World at SIGNAL 2025

Twilio introduced its next-generation customer engagement platform at SIGNAL 2025, featuring advanced AI and data-driven capabilities. Key updates include enhanced Customer Data Platform (CDP) features, new conversational AI tools, trusted communications channels, and intelligent compliance solutions. These innovations aim to boost personalization, security, compliance, and ROI for Twilios 335,000+ active customer accounts and over 10 million developers.

Read more →
Partnership

Twilio Announces Multi-Year Strategic Partnership with Microsoft to Accelerate ...

Twilio has entered a multi-year strategic partnership with Microsoft to advance conversational AI initiatives. The collaboration will leverage Twilios customer engagement platform and Microsofts AI technologies to deliver enhanced AI-driven communication solutions for businesses.

Read more →

Twilio Inc. Profile

Company Name

Twilio Inc.

Company Website

https://www.twilio.com/en-us

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO