Real-World Case Studies and Customer Success Stories with Tripleseat

Tripleseat helped Lombardo’s Hospitality Group manage 60+ events per month across four brands. Their old system was slow and hard... to use. Tripleseat made proposals look better and made booking faster. The team now uses one calendar for all events. Guests can book online with TripleseatDirect. Staff save time and guests have a better experience.
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Tripleseat helped Walters Hospitality manage logistics for over 40 wedding venues in Texas and Georgia. The team used Tripleseat Insights... and reporting tools to track performance and event volume. Centralized event data made planning easier. Abigail James led the rollout across the company. The solution improved visibility and coordination for hundreds of weddings and private events.
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Tripleseat helped Greco Entertainment Group double their private event volume. The team reduced lead response times from up to 48... hours to under 3 hours. Monthly event revenue grew from $25K to more than double. Tripleseat’s CRM and automation features made event management faster and more accurate. The group added new revenue streams with catering and a speakeasy venue. Personalized service improved repeat business.
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Tripleseat helped Howl at the Moon manage events across 21 locations. The cloud-based platform replaced outdated, server-based software. Teams gained... real-time access to event details and could update bookings from anywhere. Collaboration improved with shared calendars and standardized workflows. Corporate leaders used dashboards for better forecasting and reporting. The result was faster response times, clear visibility, and more organized event planning.
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Tripleseat helped Louie London replace manual event management with a cloud-based platform. The team captured leads faster and improved event... booking rates. Reporting tools gave real-time insights into revenue and sales forecasting. Collaboration between front and back of house improved, reducing miscommunication. Louie London increased event sales and focused more on guest experience, not admin tasks.
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Tripleseat helped Land & Sea Dept. , a hospitality group with 10 restaurants, streamline event operations. Before Tripleseat, they used...manual tools that caused errors and wasted time. Tripleseat unified their event management, improved team communication, and enabled guest self-booking. As a result, Land & Sea Dept. saw a 400% increase in event and catering revenue. They now host 75 events per month, with improved guest satisfaction and faster response times.
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Stoney Creek Hospitality used an outdated technology system that didn't meet their needs. They wanted a modern platform to improve... lead generation and reporting. Tripleseat provided a solution that understands the hospitality industry. Stoney Creek now uses Tripleseat to enhance guest experiences at their 12 hotels in the Midwest.
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Springboard Hospitality is a hotel management company managing 46 properties across 13 states. They faced challenges with inefficient operations in... managing group sales and catering. Since 2021, they have used Tripleseat Hotels to streamline their group business management. This has improved accountability and driven an 8% increase in group business across their portfolio.
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Pacesetter Hospitality helps high-profile clients in the hospitality industry with event management. They integrate event operations into existing dining workflows.... Pacesetter implemented ticketed events for two clients to grow their event business. One client is a fine-dining restaurant, and the other is a vibrant restaurant and bar. This helped drive revenue and growth for their clients.
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Tripleseat helped Bentley's Oyster Bar & Grill manage up to 50 events per month across five venues. The team replaced... manual spreadsheets with a centralized event management system. Staff now respond to event inquiries faster and track every booking in one place. Tripleseat's CRM tools improved guest relationships and increased repeat business. Team collaboration between front and back of house is now seamless. Bentley's saw a big increase in bookings and better workflow organization.
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Galloping Hill Golf Course used Tripleseat to manage a growing number of private events. Before Tripleseat, the team struggled with... slow response times, scattered documents, and manual processes. Tripleseat gave them a single platform for inquiries, documents, payments, and communication. The team now responds faster, reduces errors, and tracks sales goals with built-in dashboards. This led to quicker bookings, fewer drop-offs, and a better guest experience.
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Tripleseat helped Elusa Winery move from Excel to a single event management platform. The winery tripled event revenue and increased... monthly bookings from 1–2 to 6–10. Staff saved time with standardized documents and automated reminders. Clients now use a branded portal for real-time updates, reducing email back-and-forth. Payments process faster and guest confidence improved.
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TripleseatDirect helped Hattie B’s unify all catering and event operations into one platform. The restaurant group replaced disconnected tools with... a single dashboard, streamlining production, timing, and customer information. With Tripleseat, they gained full visibility into guest history and improved collaboration across 12 locations. The team sold over 150 "Whole Fried Turkey" units in a single limited time offer. LTO sales increased dramatically after switching to TripleseatDirect.
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Tripleseat helped McCormick & Kuleto’s increase yearly event bookings by over $100,000. The restaurant used Tripleseat to speed up response... times and improve proposal quality. The Senior Sales Manager saved 10–15 hours each week. Creating and sending proposals and contracts now takes minutes, not hours. Clients are happier and book again thanks to a more professional and visual booking process with Floorplans.
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Tripleseat and TripleseatDirect help Truluck's manage 20–30 private events per month at each of their 12 venues. The restaurant uses... TripleseatDirect to streamline large party bookings and secure credit cards online, ending phone tag. Centralized communication keeps chefs, management, and guests in sync. Truluck's delivers better dining experiences with these event management tools.
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Tripleseat helped Hakkasan Mayfair manage over 200 events each month. The restaurant replaced manual spreadsheets with a single event management... platform. Teams now respond to guest inquiries faster and work together in real time. Custom reports help leaders track performance and make business decisions. Integrations with SevenRooms and Stripe improved guest data visibility and payment processing. Hakkasan Mayfair saw better collaboration, higher efficiency, and improved guest satisfaction.
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Tripleseat helped Brindisa Tapas manage events across six London locations. Before Tripleseat, Brindisa struggled with manual processes and lost event... details. Tripleseat unified their event management, making communication and reporting easier. The team now tracks leads, bookings, and revenue in one place. Custom templates and digital contracts save time and reduce errors. Brindisa can now make faster, data-driven decisions for their event business.
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Tripleseat helped Belles Beach House manage 25–30 events per month in Los Angeles. The platform centralized all event details, making... it easy to track leads, contracts, and communications. Reporting that once took hours now takes minutes, giving management fast insights. The events director can now focus on guest experience instead of manual tasks. Team collaboration improved, and no event details are missed. Belles Beach House saw faster response times and better client satisfaction.
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Tripleseat helped Lord Hobo Brewing Co, a Boston-based brewery, centralize event management. Before Tripleseat, the team struggled with manual processes... and frequent errors. With Tripleseat, they automated tasks, improved team communication, and standardized client data. This led to a 200% increase in lead conversions and doubled event revenue across two locations. The platform also reduced human error and improved reporting for leadership.
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Tripleseat helped Harpoon Brewery manage 20–40 events each month. Before Tripleseat, event details were scattered and communication was slow. The... platform unified event management, improved reporting, and automated emails. Harpoon Brewery now tracks leads, boosts conversion rates, and saves time. The team enjoys better visibility and faster client responses.
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Narragansett Beer used Tripleseat to improve their event planning and sales. They now have a clear roadmap for their events... business. This roadmap helps them see where they are succeeding and where they can capture more business. They also create lead forms for each marketing channel to understand lead sources better.
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Tripleseat helped Kingmakers move from manual event management with spreadsheets to a cloud-based system. The platform made it easy to... organize and update event details in one place. Kingmakers increased efficiency and could handle more events at once. The team saved time and focused more on business growth. Communication with customers improved, and the workload became manageable. Kingmakers saw more bookings and higher revenue as a result.
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Redbird and Vibiana have been using Tripleseat since 2019 as a complete event management platform. The platform helps them take... new leads and turn them into memorable events. The events team uses various Tripleseat features to streamline operations and manage event details. The Leads tab in Tripleseat allows the team to easily manage multiple leads and events simultaneously.
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Kingmakers struggled with managing events using Google Drive spreadsheets and documents. This manual process limited their ability to handle multiple... events. Tripleseat provided a cloud-based system that organized and updated event details efficiently. This allowed Kingmakers to manage more events simultaneously and improve overall efficiency.
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