Real-World Case Studies and Customer Success Stories with Sprinklr Insights

Vodafone Germany used Sprinklr Marketing to automate social media ad workflows. The team set up Auto Boost rules to promote... key organic posts automatically. They achieved 100% adoption of social ad spend through Sprinklr and created over 1,200 ads. Automation saved 34 days of manual work. Smart Bidding and Social Listening helped improve campaign performance and audience targeting.
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Sprinklr Service helped Telefônica Vivo Brasil handle a million social media messages per year without growing its customer service team. The company cut... response times by 65% and used smart responses in 70% of cases. Automated routing let staff focus on complex issues, while AI flagged urgent cases and sales opportunities. Vivo saw 137% more positive feedback and closed 23% of cases automatically. The solution improved customer satisfaction and made service more efficient.
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Sprinklr Service Self-Service helped Utility Warehouse scale its partner support. The company saw a 48% increase in first contact resolution... and 99.19% of tickets resolved on the first attempt. Utility Warehouse also achieved a 33% increase in 5-star reviews. The team used WhatsApp integration, automated replies, and AI-powered surveys to improve customer and partner interactions. Fast onboarding and easy use were key to their success.
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Mobily used Sprinklr Service to manage over 20 social media, email, and community accounts from one dashboard. The company improved... first response time by 99.6% and sped up case resolution by 68%. Mobily automated manual tasks and used chatbots to answer customer questions faster. The solution helped Mobily deliver a seamless omnichannel customer experience. Mobily now focuses on customer satisfaction and collects feedback after each chat.
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Sprinklr Service helped a leading Latin American telecom company automate customer support and boost sales on WhatsApp. Nearly 200 agents... resolved 2.5 million cases last year, with 62% handled by bots. The company saw a 38% increase in digital case resolution and a 13-point rise in NPS for bot-managed cases. WhatsApp campaigns achieved an 80% open rate and drove 110,000 sales in six months. Now, 20% of all sales come from digital channels, mainly WhatsApp.
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Sprinklr Marketing helped a major European telecommunications company automate social media advertising. The company used Auto Boost to save 34... workdays and created over 1,200 ads. Smart Bidding with AI improved ad performance and reduced manual work. Social listening enabled targeted campaigns and increased customer loyalty. The team now manages all social ads for the brand with just three people, boosting efficiency and ROAS.
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Deutsche Telekom used Sprinklr Social and Service to transform its customer service. The company unified social media management and contact... center operations on one platform. 180 employees in Germany now use Sprinklr for social customer service, improving response times and customer satisfaction. Deutsche Telekom plans to migrate 41,000 employees across 11 countries to Sprinklr's AI-powered CCaaS solution. The goal is seamless omnichannel support and better customer experiences across Europe.
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Sprinklr Marketing helped a leading European telecommunications company streamline its social media advertising. The company adopted Sprinklr for 100% of... its social ad campaigns, creating over 1,200 ads and saving 34 days of work. Automation features like Auto Boost and Smart Bidding reduced manual tasks and improved ROAS. Social listening enabled targeted campaigns and customer retention. The platform unified cross-functional teams and delivered measurable efficiency gains.
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Sprinklr Service helped a major Latin American telecom company resolve 2. 5 million support cases last year. 62% of cases...were handled by bots, freeing agents to focus on high-value customers. The company saw a 38% increase in cases resolved through digital channels. NPS for bot-managed cases rose by 13 points. WhatsApp sales campaigns achieved an 80% open rate and 110,000 sales in six months.
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Sprinklr Service helped Utility Warehouse boost first contact resolution by 48%. The company unified WhatsApp Business and automated ticket responses,... reducing phone calls and improving partner engagement. 99.19% of tickets are now resolved on the first attempt. Five-star reviews jumped from 66% to 93% in one year. Utility Warehouse scaled customer support quickly with minimal training and seamless integration.
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Vodafone Germany used Sprinklr Marketing to automate and improve their social media advertising. The team set up Auto Boost rules... to promote key organic posts automatically. They created over 1,200 ads and saved 34 workdays using automation. The solution helped them fully adopt social ad spend and increase return on ad spend. Only three people now manage all social ads for the brand, thanks to Sprinklr's platform and managed services.
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Mobily used Sprinklr Service to manage over 20 social, email, and community channels from one dashboard. They improved first response... times by 99.6% and cut case handling time by 68%. Mobily unified customer service across WhatsApp, X, Facebook, and more, using chatbots and AI-powered responses. Agents now respond faster and focus on complex issues. Customer satisfaction is tracked after each chatbot conversation.
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Sonos used Sprinklr to boost its return on ad spend by 3x during the pandemic. The company automated Google Analytics... integration and used AI-powered Smart Budget Allocation to optimize digital campaigns. Sonos reduced cost per action by 11% and managed over 95% of ad spend through Sprinklr. Real-time insights helped the team quickly adjust campaigns and focus on strategy. The partnership enabled Sonos to achieve its highest-performing quarter ever.
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Sprinklr Service helped Samsung Europe boost chat-driven sales revenue by 25%. Samsung equipped offshore agents with real-time translation, enabling multilingual... support across European markets. The team managed product launches and weekend sales with higher efficiency. Over 20% of chat conversations converted to sales, and customer satisfaction reached 94%. The solution improved coverage during peak demand and reduced missed opportunities to less than 1%.
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Sprinklr Service helped a leading electronics company in Germany cut email response times by 28% during peak shopping seasons. The company faced... a surge in customer emails after Black Friday and Cyber Monday, reaching up to 12,000 emails per week. Using Sprinklr's AI Intents and Smart Responses, new staff were trained 7x faster, reducing onboarding from four weeks to just 3–5 days. The solution also improved accuracy for non-native speakers and enabled faster, more effective customer support.
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Lenovo used Sprinklr Advocacy to boost its employee advocacy program. In six months, Lenovo increased its social media reach by... 360% and interactions by 200%. Over 2,350 employees became brand advocates, sharing 8,000 pieces of content. The platform unified global campaigns and improved reporting. Training helped employees create engaging posts and support Lenovo’s brand online.
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Lenovo used Sprinklr Social to boost brand awareness and customer engagement at CES. By targeting audiences on Facebook, Instagram, X,... and LinkedIn, Lenovo achieved 73% lower cost per interaction and a 6.5x higher interaction rate. The team used real-time data to focus on users most likely to engage, including Star Wars fans and STEM advocates. Sprinklr's Firehose targeting drove 44% of total interactions, outperforming traditional methods. Lenovo connected with tech media and partners, maximizing event impact.
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HP used Sprinklr's unified customer experience platform to monitor and optimize its "Get Real" marketing campaign. The team tracked campaign... performance daily, using real-time data to adjust messaging and target audiences. Sprinklr enabled HP to view paid, owned, and earned media feedback in one place, including dark post comments. This helped HP quickly identify negative reactions and refine its media plan. The result was a more agile, data-driven approach to social media marketing.
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Sprinklr Service helped Multinational Electronics Corporation improve customer support. The company faced slow, error-prone data entry and limited repair scheduling.... By adding AI-powered OCR to its chatbot, the company automated extracting product and purchase details from images. This reduced manual work for agents and sped up service. Customer satisfaction increased by 43%.
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Acer used Sprinklr's Unified-CXM platform to manage over 250 social media accounts across 160 countries. The company streamlined marketing workflows... and improved customer service by integrating Sprinklr Social, Insights, and Service. Acer published over 30,000 marketing posts in six months and achieved an 18% response rate in customer service. The platform enabled 50% reuse of marketing resources and gave real-time insights for better decision-making. Acer now delivers a more personalized and efficient customer experience worldwide.
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Sprinklr Service helped a leading electronics company in Germany handle a surge in customer service emails during Black Friday and Cyber Monday. The company used... Sprinklr AI to cut agent training time by 80% and improve response times by 28%. Smart Responses and intent detection let new agents answer emails as quickly as experienced staff. The solution reduced errors for agents whose first language is not German. The company now plans to expand Sprinklr to more customer service channels.
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Lenovo used Sprinklr Advocacy to boost its employee ambassador program. In six months, Lenovo saw a 200% increase in social... engagement and a 360% rise in social reach. Over 2,350 employees became ambassadors, sharing company news and values. The platform helped Lenovo track engagement and train staff on social media best practices. This led to stronger brand presence and measurable results across global teams.
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Sprinklr Service helped a global electronics company improve customer service. The company used an AI-powered OCR chatbot to automate data... capture from product labels and receipts. This reduced manual data entry and saved agents time. The solution improved workflow automation and ticket creation. Customer satisfaction increased by 43% after using the OCR bot. The team now focuses more on helping customers, boosting loyalty and agent satisfaction.
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Prada used Sprinklr Marketing to automate real-time boosted content on Snapchat during Fashion Week. The team cut cost per view... by 40% and cost per thousand by 4% compared to non-boosted posts. They saved 7.2 hours per campaign each month. The solution used rule-based triggers to identify and promote top-performing posts automatically. Prada now plans to expand this automated strategy to Meta and TikTok.
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Sprinklr Insights helped IKEA track and analyze media mentions in real time across 62 markets. The platform unified social listening,... media monitoring, and analytics for IKEA's global teams. With AI-powered crisis detection, IKEA received early alerts about trending events and risks. The Media Impact Score let IKEA measure PR effectiveness using clear, actionable metrics. Teams now spend less time on manual data work and more on strategic initiatives.
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Sprinklr helped a leading European retail company transform its customer service. The company used Sprinklr's unified CXM platform with AI-powered... chatbots to handle routine inquiries. In just eight months, the team saved 864 work hours. The solution improved customer interactions across Instagram, Facebook, and Pinterest. Employees now focus on complex requests and upselling, while customers get faster, more personal support.
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Cdiscount used Sprinklr Service to analyze over 2 million voice calls and 75,000 conversations. The company wanted to better understand... customer sentiment and improve support quality. Sprinklr AI helped Cdiscount detect key themes, track trends, and quickly resolve issues like a payment bug affecting 12,000 customers. After launch, Cdiscount saw a 15% increase in CSAT scores. Agents now receive quality scores for every interaction, helping improve training and customer experience.
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Sprinklr Service helped AkzoNobel UK cut average response times by 80%. The team now answers 47% of social media inquiries... within five minutes. Interactions grew by 172% after switching to a unified customer experience platform. AkzoNobel UK manages 19 accounts across six brands and six channels on Sprinklr. The new system tracks revenue from product recommendations, generating £13,000 in a few months. Social media management is now faster, more accurate, and drives real business value.
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Sprinklr helped a leading European retail company save 864 hours in eight months. The company unified customer service, social engagement,... and campaign analysis on one platform. AI-powered chatbots handled routine requests, freeing agents for complex issues and sales opportunities. The solution improved customer satisfaction and reduced costs. The company now delivers a seamless in-store and online experience.
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6thStreet used Sprinklr Customer Feedback Management to unify customer feedback and operations. They cut resolution times by 70% and reduced... team size by 50%. Survey completion improved by 14%. The platform gave leadership daily visibility into customer experience. Teams quickly identified and fixed delivery issues, cutting delivery breaches in half. 6thStreet now acts on real customer insights across six GCC markets.
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Sprinklr Service helped AkzoNobel UK cut response times by 80%. The team managed 19 social accounts across six brands on... one unified platform. Engagement rose by 172% and 47% of requests were handled within five minutes. AkzoNobel UK improved customer service, increased positive reviews, and generated over £13,000 in product recommendations. The solution enabled faster, more accurate replies and better customer relationships.
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Sprinklr Marketing and Sprinklr Social helped WalkMe save 442 workdays with automated workflows. WalkMe sent over 794 automated reports to... leaders using custom Salesforce and LinkedIn integrations. The team created more than 100 ads quickly, reducing manual work. WalkMe improved productivity and collaboration across teams. The Salesforce integration added strong value for campaign management.
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SAP used Sprinklr's Unified-CXM platform to manage over 1,200 social media accounts. The company needed a way to monitor conversations,... respond quickly, and align teams. With Sprinklr, SAP reduced its accounts to 450 and set clear KPIs for engagement. Social listening now covers eight languages and two dozen competitors. SAP's teams work together on one platform, improving brand consistency and customer engagement.
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Microsoft used Sprinklr's Unified-CXM platform to manage 115 million social media mentions per year. The company replaced multiple point solutions... with Sprinklr to streamline workflows for its 75 community managers. With Sprinklr AI, Microsoft quickly filters out unnecessary messages and responds faster to customers. The platform improved efficiency and scalability for global social media operations. Microsoft now builds stronger connections with customers and meets global security needs.
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Sprinklr Social Listening helped Microsoft analyze 8. 6 billion social mentions in 2021. The Social Intelligence Practice team replaced an...internal tool with Sprinklr Insights to unify social data and share insights across teams. This enabled a 100% increase in completed projects since launch. Microsoft used Sprinklr to track hybrid work trends and product feedback, helping shape marketing and product strategies. The team now delivers actionable insights to stakeholders, improving decision-making and product roadmaps.
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Sprinklr helped a leading global tech company cut non-productive contacts by 33% in just one month. The company used AI... to filter out irrelevant messages across social and owned channels. This let agents focus on real support needs. Agent productivity increased and response times improved. Customer care operations became faster and more scalable.
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Sprinklr Social helped Cisco launch an employee advocacy program. In just four months, over 3,000 employees became active advocates. These... users shared an average of ten posts per month, reaching a 48% participation rate. The program generated an estimated $196,000 in market value. Cisco used Sprinklr to boost brand reach and social selling through its workforce.
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Microsoft managed 115 million social mentions per year using Sprinklr's unified customer experience platform. The company replaced multiple niche tools... with Sprinklr to streamline social media management. Community managers now use AI to filter messages and respond faster to customers. Microsoft improved efficiency and scaled engagement with a small team. Sprinklr enabled authentic, targeted communication with clients and prospects.
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Sprinklr Marketing and Social helped WalkMe save 442 workdays with automated workflows. WalkMe sent over 794 automated reports to executives.... The team created more than 100 ads in the time it used to take to make one. Custom Salesforce and LinkedIn integrations let WalkMe deliver targeted content and speed up campaign launches. WalkMe improved productivity and collaboration across teams.
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Sprinklr Service helped Norse Atlantic Airways set up an omnichannel customer support solution in just ten minutes. The airline needed... a scalable, cost-effective way to deliver great customer experience across social media, email, and voice. With Sprinklr, Norse created a unified inbox for all channels and enabled self-service with a knowledge base. The team now responds faster and more efficiently to customer inquiries. Minimal training was needed, and the solution integrates with Norse's digital marketing tools.
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Miral Destinations replaced outdated call center technology with Sprinklr to improve employee performance and guest experience at luxury destinations. The company unified... social media management, community engagement, and customer service on one platform. With Sprinklr, 66% of chat-based interactions are now handled by AI chatbots, freeing staff for more personalized service. Miral manages 18 brand communities and generates one consolidated social media report per brand. The solution enables proactive crisis management and data-driven decisions, setting new standards for customer experience in hospitality.
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Hyatt used Sprinklr Service to improve customer support during the pandemic. The platform helped Hyatt's team answer customer inquiries 34%... faster. Over 700 employees now use Sprinklr to interact with guests worldwide. Hyatt can now reach customers on their preferred channels and provide personalized service. This led to stronger customer loyalty and better guest experiences.
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Costa Cruises used Sprinklr Service to manage more customer messages with the same team. They improved first response time by... 25% and reduced case handling time by 10%. The team unified social media management across channels and gained a 360-degree view of customer engagement. Their Net Promoter Score stayed above 70 for over eight months. Sprinklr helped Costa Cruises boost customer satisfaction and agent efficiency.
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Miral Destinations used Sprinklr to replace its old call center tech. The company unified social media, customer engagement, and reporting... on one platform. 66% of chat interactions are now handled by smart chatbots. Miral manages 18 brand communities and gets one consolidated social report per brand. The team can respond faster and give better service to luxury travel customers.
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Costa Cruceros used Sprinklr Service to manage more social media messages with the same team. They improved first response times... by 25% and average case handling time by 10%. Their NPS score stayed above 70 for over eight months. The team unified all digital channels and gained better reporting. This led to higher passenger satisfaction and more efficient customer service.
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Norse Atlantic Airways used Sprinklr Service to launch an omnichannel customer support solution in under 10 minutes. The airline needed... a scalable, cost-effective way to deliver great customer experiences across social, email, and voice. Sprinklr Service let agents manage all requests from a unified inbox and enabled self-service for customers through a searchable knowledge base. Norse integrated Sprinklr with its marketing tools, helping teams collaborate and respond quickly. The platform required almost no training, making it easy for staff to adopt.
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Sprinklr helped Shiseido Japan's make-up division boost owned-media account performance by 244% in one year. The team used Sprinklr's unified... CXM platform for real-time social media insights and automated reporting. This shift enabled faster, data-driven decisions and a 406% increase in user-generated content. Shiseido's marketing teams now collaborate better and predict campaign success. The new approach led to new revenue streams and was adopted by other departments.
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Moen used Sprinklr to improve its customer experience on social media. The company reduced SLA response times by 9X in... six months and 18X in one year. Moen unified its marketing and service teams on one platform. Real-time reporting helped Moen adjust campaigns and measure channel performance. Moen was chosen by Instagram for an early Stories beta and featured by Facebook at F8.
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Sprinklr Employee Advocacy helped L'Oréal launch a global employee ambassador program. Over 900 ambassadors were trained to share brand stories... on social media. In one year, the program generated more than 12 million organic impressions and over $200,000 in earned media value. The initiative boosted employee confidence and brand reach. L'Oréal aligned the program with local markets and celebrated ambassador contributions with unique rewards.
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Ferrara Candy used Sprinklr to manage over 40 social media accounts and monitor conversations for more than 25 brands. The company wanted... to unify its digital presence and improve customer engagement across channels. With Sprinklr Insights and Service, Ferrara quickly responded to social trends, like influencer mentions, and launched real-world campaigns. In 2021, Ferrara generated over $2M in earned media value. The team now tracks customer service metrics in real time and delivers consistent brand messaging online.
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Sprinklr helped Shiseido Japan's makeup marketing team boost owned media performance by 244%. The team used Sprinklr's unified customer experience... platform to automate social reporting and track real-time campaign data. User-generated content engagement rose by 406% year-over-year. The new data-driven approach let teams quickly adapt campaigns and share best practices. Shiseido Japan now predicts social content virality and drives digital revenue with Sprinklr.
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Ferrara Candy used Sprinklr to manage over 40 social media accounts and track conversations for 25+ brands. The company wanted... a unified platform to ensure brand consistency and improve customer engagement. With Sprinklr, Ferrara responded quickly to social trends, like sending custom candy to influencers and activating fan moments at live events. In 2021, Ferrara gained over $2M in earned media value and improved customer service tracking with real-time dashboards. Sprinklr helped Ferrara connect with fans and measure social impact.
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TSB Bank used Sprinklr's unified platform to improve customer experience and cut costs. The bank automated social media service with... AI, saving over 1,000 agent hours yearly. TSB reduced average first-response resolution time by 86%, from 2 hours 25 minutes to just over 20 minutes. Their employee ambassador program generated $240,000 in earned media and reached 1.2 million LinkedIn users. Smart Bidding on social ads saved $40,000 and unified reporting saved 2,500 hours for marketing teams.
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Santander UK used Sprinklr's Unified-CXM platform to improve customer experience on social media. The bank reached over 100 million people... and had more than 1.5 million interactions in one year. Sprinklr helped Santander manage 21 social networks while ensuring compliance and security. The platform enabled teams to work together and respond quickly to customer needs. Santander now connects with customers across their preferred channels and provides helpful tools and advice.
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Sprinklr's Unified-CXM platform helped Flowe, a digital bank in Italy, manage over 686,000 new customer interactions in six months. Flowe unified all... social media and customer service teams on one platform. The bank saw a 67% increase in managed cases in its first year. 100% of employees were onboarded to the new system. Flowe tracked and benchmarked 18 competitors using Sprinklr's tools.
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Santander UK used Sprinklr Unified-CXM to improve customer experience on social media. The bank faced challenges with compliance, platform selection,... and managing many channels. With Sprinklr, Santander gained a full view of 14 million customers and improved collaboration across teams. Last year, they reached over 100 million people and saw 1.5 million engagements. Social media now helps Santander connect, listen, and respond to customers on their preferred channels.
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TSB Bank used Sprinklr's unified platform to improve customer experience and cut costs. The bank automated social media service with... AI, saving over 1,000 agent hours yearly. First response SLA improved by 86%, dropping from 2 hours 25 minutes to just 20 minutes. Employee advocacy reached 1.2 million LinkedIn users and generated $240,000 in paid media value. Smart bidding in marketing campaigns saved $40,000 and reduced campaign costs by over 10%.
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Flowe used Sprinklr's Unified-CXM platform to manage customer interactions at scale. The digital bank unified all front-office digital channels and... integrated 100% of its agents. In the first six months, Flowe gained over 686,000 new customers. The platform helped increase the number of managed cases by more than 67% in the first year. Flowe also tracked and benchmarked 18 competitors using Sprinklr's analytics tools.
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Evri used Sprinklr Service to answer 3,000% more customer inquiries without hiring more staff. The team switched from three platforms... to one, making it easier to manage social media messages across all channels. Automated templates and tagging helped them respond faster and track customer sentiment. Before, they answered 200 comments a month; now, they handle over 6,000. Customers get quicker support on their preferred channels, and the team works more efficiently.
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Estafeta Mexicana used Sprinklr's Unified-CXM platform to improve customer support. The company automated case assignment and unified all digital channels.... In two years, Estafeta improved its customer support SLA by 60%. The team achieved 95% accuracy in monitoring brand crises with AI features. Estafeta now manages all digital marketing and support internally, reducing overhead costs.
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Autopass used Sprinklr to improve its customer service. The company reduced case resolution time by 97%, from 24 hours to... just 45 minutes. Autopass cut operating costs by 14% and achieved 99.5% SLA compliance. The social media team now tracks key online conversations and responds quickly to customer questions. Sprinklr helped Autopass manage over 30,000 customer service cases each month across multiple channels.
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Sprinklr helped Estafeta Mexicana improve its customer service SLA by 60%. The company unified all digital channels for a seamless... omnichannel experience. With a small team, Estafeta automated case assignment and saved over 2,000 workdays using real-time insights. Sprinklr's AI enabled fast responses and proactive social listening. Estafeta now manages digital marketing in-house and reduced overhead costs.
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Autopass used Sprinklr to cut customer service case resolution time by 97%. The company unified its social care teams and... tools on Sprinklr, managing over 30,000 customer cases per month across Instagram, Facebook, Twitter, and Play Store. With AI-powered responses and proactive social listening, Autopass reduced operational costs by 14% and achieved 99.5% SLA compliance. The average resolution time dropped from 24 hours to just 45 minutes, improving customer experience and brand reputation.
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Sprinklr helped a global bakery save 800 workdays in one year through automation. The marketing team used Sprinklr's unified CXM... platform to manage social media across 30 countries. They centralized social media management, improved reporting, and scaled customer service without extra staff. Sprinklr Intuition categorized 43 million messages, and teams gained real-time insights for better decisions. The bakery now has a single source of truth for all social media data.
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Sprinklr Marketing helped Burger King France automate boosting of top-performing TikTok posts. Before, teams spent five minutes manually boosting each... post, leading to slow campaign execution. With Sprinklr's Auto Boost, the process now takes less than a minute. This change cut the time needed to boost posts by 67%. In three months, 80% of Burger King's TikTok community posts were boosted using this rule.
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Sprinklr Marketing helped Burger King France boost social ad efficiency. The Auto Boost rules cut campaign setup time by 67%.... Tasks that took five minutes now take less than one. In three months, 80% of TikTok community posts used Auto Boost. In 2023, 45% of TikTok engagement posts were boosted. The team now spends more time on critical work, improving overall results.
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Sprinklr Unified-CXM helped a global bakery save 800 workdays in one year. The marketing team improved productivity and cut costs... by centralizing social media management and customer engagement. Sprinklr Service automated reporting and streamlined ticketing with Salesforce integration. Teams used Sprinklr Insights for real-time analytics and social listening. The bakery managed 43 million messages and unified data across 20 brands in over 25 countries.
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Sprinklr Insights helped YG Entertainment monitor over 30 million monthly fan mentions in four languages. The company used Sprinklr to... track global fan conversations and identify new markets like Brazil. Real-time alerts let YG respond quickly to negative sentiment and protect its brand. The unified dashboard gave YG a clear view of fan engagement across 30+ digital channels. This data-driven approach supports YG's business model and global expansion.
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Ubisoft used Sprinklr Marketing to connect 149 team members worldwide for campaign planning and content marketing. The platform gave Ubisoft... a shared editorial calendar and dashboards, improving collaboration and efficiency. Ubisoft tracked the performance of organic social media posts and reused assets globally and locally. Automated workflows and clear governance reduced content production costs and managed brand risk. Ubisoft increased ROI for organic social media content and gained a full view of campaign performance across all brands and channels.
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Sprinklr helped Stage Entertainment save $65,000 and 2,000 hours by optimizing social media management. The company used AI-powered social listening... to guide show selection and test new productions. Teams reused 58% of content assets in 2022, boosting efficiency. Engagement rates on social videos reached 15%. Sprinklr enabled Stage to connect with audiences in six countries and five languages.
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Sprinklr Insights helped YG Entertainment track over 30 million fan mentions each month across 30+ digital and social channels. The company used... Sprinklr to identify new global markets and respond quickly to fan feedback, including resolving merchandise issues in the UK. Real-time alerts from Sprinklr allowed YG to prevent potential crises and improve fan engagement. YG now uses data-driven insights to shape its business model and plans to expand its use of Sprinklr for customer service. The solution supports YG's goal to deliver unique, personalized experiences to fans worldwide.
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Solvay used Sprinklr to manage its global social media strategy. The company needed to align goals across many markets and... channels. With Sprinklr Social and Sprinklr Marketing, Solvay created a 24/7 social media hub. This helped them share content, monitor conversations, and boost their CEO's presence. Solvay now better understands customer needs and accelerates digital transformation.
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Sprinklr CFM helped a global manufacturer unify customer feedback across multiple countries. The company replaced manual survey processes with automated... workflows and AI-driven insights. Teams now deploy surveys faster and analyze feedback in one platform. Dashboards and analytics highlight pain points and track NPS and CSAT by region. The new system reduces manual effort and speeds up issue resolution. Early results show faster deployment and improved after-service care.
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EGGER used Sprinklr Social and Sprinklr Marketing to improve social media management. The team unified organic and paid campaigns across... 14 markets. In six months, they reached a 93.4% adoption rate for the new platform. They saved 15 workdays and improved collaboration. Reporting features gave them clear insights and helped optimize campaigns.
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3M unified global social and customer engagement with Sprinklr AI, supporting over 500 social accounts. The company cut SLAs by... 90% and saved $250,000 in global costs, plus $276,000 with AI-powered translations. 3M replaced manual workflows with a single platform for social publishing, analytics, and chatbot integration. AI chatbots reduced average case duration from 18 hours to just over 1 hour. 3M now delivers content in 10 languages in two days, down from four weeks.
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Sprinklr AI Studio helped a luxury car company remove irrelevant social listening results. The company processed 170,000 messages in three... months. 8% of messages were identified as spam, with 85% accuracy in spam detection. The AI model filtered out non-brand mentions, saving manual work. The company gained access to actionable data for brand and business decisions.
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Honda used Sprinklr to unify its customer experience management for online car sales. The company replaced three separate solutions and... saved hundreds of thousands of dollars. Honda now manages customer service, marketing, and social media on one platform. Over 100 team members track more than 100 vehicle models and monitor 30+ social and web sources. Honda became the first Sprinklr customer to add voice features, enabling 360-degree customer support across all channels.
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Sprinklr AI Studio helped a luxury car company filter out irrelevant social listening data. The company faced problems because its... brand name is also a common noun, leading to 10% irrelevant data in reports. With Sprinklr, they built a custom AI model to identify only brand-relevant conversations. In three months, they processed 170,000 messages and achieved 85% accuracy in spam detection. The company captured 30 million more earned mentions and expanded monitoring to regional channels.
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