Real-World Case Studies and Customer Success Stories with Sprinklr Insights

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that... mattered to them and their networks. The tool worked for all regions and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.
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Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and... customer service work better together. Acer used Sprinklr to bring all their marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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Sprinklr helped Standard Chartered transform digital customer experience across 31 retail markets. The bank used Sprinklr's Unified-CXM platform to monitor... customer interactions and streamline engagement. In four years, they managed one million customer engagements and saw a 10% year-over-year increase in social care interactions. 90% of first responses now happen within 10 minutes. Standard Chartered uses social listening and AI to personalize service and reduce churn.
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Uber used Sprinklr to improve customer service worldwide. The company reduced first response time by 33%. Agents now handle cases... 89 seconds faster on average. SLA compliance improved by 8%. Sprinklr's unified platform helps Uber manage millions of customer messages each year. Uber supports global growth with faster, more efficient support.
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Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost... and Smart Bidding. They achieved 100% adoption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.
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3M used Sprinklr Social to improve its social media strategy. The company faced slow response times and inconsistent social media... moderation across regions. Sprinklr provided a scalable, AI-powered solution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.
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