Sprinklr Insights Overview

Sprinklr Insights offers real-time customer sentiment analysis and market trend prediction. It helps businesses create effective, insight-driven strategies.

Use Cases

Customers recommend Collaboration, Social Media Management, Advertisement, as the business use cases that they have been most satisfied with while using Sprinklr Insights.

Other use cases:

  • Engagement Management
  • Advocacy Management
  • Tracking & Monitoring Communications
  • Social Media Marketing
  • Content Management
  • Sending & Publishing Communications
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Sprinklr Insights.

Other priorities:

  • Manage Risk
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Sprinklr Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Insights works with different mediums / channels such as Social Media.

Sprinklr Insights's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Sprinklr Insights support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sprinklr Insights analytics capabilities include Analytics, and Custom Reports.

Reviews

"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to." - Marco Toscano

Peer review evidence (same sources as the product rating summary)

"...Increase your ROAS, fuel collaboration, reduce risk, and unify reporting Named as a Leader:..." Case Study Solvay
"...I don't need to go through different tools to manage your social accounts...." Peer review from Management Consulting
"...Create ads in bulk with dynamic parameters for LinkedIn decreasing the cost per action and speeding up the process of getting campaigns in market...." Case Study Solvay

Sprinklr Insights, Hopper Instagram marketing, OneUp, ConexEd, sotrender, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Insights

Top Industries

  • Manufacturing
  • Restaurants
  • Construction

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Sprinklr Insights is popular in Manufacturing, Restaurants, and Construction and is widely used by Enterprise, Large Enterprise, and Small Business.

Sprinklr Insights Customer wins, Customer success stories, Case studies

What Are the key features of Sprinklr Insights for Social Media Management?

How can Sprinklr Insights enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Insights solved their Social Media Marketing needs. Cuspera uses 544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Marco Toscano

Director of Customer Experience Projects

Denver International Airport

Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano
Sprinklr Insights testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Insights testimonial

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai
CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Marco Toscano

Director of Customer Experience Projects

Denver International Airport

Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano
Sprinklr Insights testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Insights testimonial

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai

3M - Manufacturing

3M used Sprinklr Social to improve its social media strategy. The company faced slow response times and inconsistent social media moderation across regions. Sprinklr provided a scalable, AI-powered s...olution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.

 

IKEA - Retail - Very Large

Delft, Netherlands

IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per minute about its brand across 62 markets. Sprinklr provides real-tim...e, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.

 

Vodafone Germany - Telecommunications - Very Large

Düsseldorf, Germany

Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost and Smart Bidding. They achieved 100% adoption of social ...ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.

 

Uber - Internet - Very Large

San Francisco, USA

Uber used Sprinklr to improve customer service worldwide. The company reduced first response time by 33%. Agents now handle cases 89 seconds faster on average. SLA compliance improved by 8%. Sprinklr...'s unified platform helps Uber manage millions of customer messages each year. Uber supports global growth with faster, more efficient support.

 

Standard Chartered - Financial Services - Very Large

London, UK

Sprinklr helped Standard Chartered transform digital customer experience across 31 retail markets. The bank used Sprinklr's Unified-CXM platform to monitor customer interactions and streamline engage...ment. In four years, they managed one million customer engagements and saw a 10% year-over-year increase in social care interactions. 90% of first responses now happen within 10 minutes. Standard Chartered uses social listening and AI to personalize service and reduce churn.

Lenovo - Consumer Electronics

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Modern Research

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sprinklr Insights

What is Sprinklr Insights?

Sprinklr Insights is a Market research software enabling improved customer experience with real-time insights and decisions based on the voice of the customer data using AI and competitive intelligence.

The features include listening to conversations on mainstream Social channels and Web data, Email, Chats, Surveys, TV, Radio and more with the highest data access partnership and data syndication rights. The Learn feature provides verticalized AI models, Workflow automation, AI-powered Emotion detection, Spam detection, AI-Powered sentiment, Entity extraction, audience analysis and more.

The Act feature enables Location and product insights, smart alerts, insights tracking, data visualization and automated reports distribution and many other capabilities.

What is Sprinklr Insights used for?

Sprinklr Insights is a Social Media Marketing Software mainly used by its customers to Improve ROI and Build Brand Awareness by Collaboration, Social Media Management and Advertisement .

What are the top features of Sprinklr Insights?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Sprinklr Insights.

Who uses Sprinklr Insights?

Sprinklr Insights is used by Manufacturing, Restaurants and Construction among other industries.

What are Sprinklr Insights alternatives?

Hopper Instagram Marketing, OneUp, ConexEd and Sotrender are popular alternatives for Sprinklr Insights.

Where is Sprinklr Insights located?

Sprinklr Insights is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.
lightning

Peers used Sprinklr Insights for collaboration and social media management

Sprinklr Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (93)
Analytics

4.39/5

Read Reviews (97)
Custom Reports

4.32/5

Read Reviews (59)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (93)
Analytics

4.39/5

Read Reviews (97)
Custom Reports

4.32/5

Read Reviews (59)

Sprinklr Insights Integrations

Sprinklr Insights integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for Sprinklr Insights

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Insights

Sprinklr Inc. News

Product

Sprinklr Social Index benchmarks brand social impact

Sprinklr has launched the Social Index, a new benchmark tool that evaluates brand performance on social media. The index measures over 1 million interactions across 1,160 brands, highlighting the gap between brand activity and audience engagement. It uses a normalized score to assess how brands connect with audiences in real-time, emphasizing the importance of relevance over volume in social media strategy.

Product

Sprinklr Unveils Social Index Revealing Brand Engagement Gap

Sprinklr released its Social Index report, analyzing over 1.16 million interactions across 1,160 brands. The report highlights a gap in brand engagement, with 78% of retail brands failing to generate meaningful interactions. It introduces a 0-10 scoring system to assess social performance maturity. The findings suggest a shift from volume to relevance in social media strategy, impacting Fortune 100 companies' engagement approaches.

Product

Sprinklr Launches the Social Index, a New Benchmark for How Brands Win ...

Sprinklr has introduced the Social Index, a new benchmark evaluating brand performance on social media. The index highlights a gap between brand activity and audience engagement, emphasizing the importance of relevance over visibility. It uses a 0-10 score to measure how brands connect with audiences in real-time, urging a shift from volume to meaningful engagement.

Financial

Sprinklr to Release First Quarter Financial Results on May 13, 2026 at 12:00:00 GMT

Sprinklr will announce its first quarter financial results on May 13, 2026, at 12:00 GMT. The release will provide insights into the company's performance for the initial months of the year and will be accessible via their investor relations website.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE