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Latest Product Updates and Feature Enhancements on Sprinklr Insights
Sprinklr Unveils Social Index Revealing Brand Engagement Gap
Sprinklr released its Social Index report, analyzing over 1.16 million interactions across 1,160 brands. The report highlights a gap in brand engagement, with 78% of retail brands failing to generate... meaningful interactions. It introduces a 0-10 scoring system to assess social performance maturity. The findings suggest a shift from volume to relevance in social media strategy, impacting Fortune 100 companies' engagement approaches.
Sprinklr Social Index benchmarks brand social impact
Sprinklr has launched the Social Index, a new benchmark tool that evaluates brand performance on social media. The index measures over 1 million interactions across 1,160 brands, highlighting the gap... between brand activity and audience engagement. It uses a normalized score to assess how brands connect with audiences in real-time, emphasizing the importance of relevance over volume in social media strategy.
Sprinklr Launches the Social Index, a New Benchmark for How Brands Win ...
Sprinklr has introduced the Social Index, a new benchmark evaluating brand performance on social media. The index highlights a gap between brand activity and audience engagement, emphasizing the impo...rtance of relevance over visibility. It uses a 0-10 score to measure how brands connect with audiences in real-time, urging a shift from volume to meaningful engagement.
Sprinklr (CXM) is Inspiring Confidence With Latest AI-Driven Launch
Sprinklr has launched its Spring 2026 Release, enhancing AI-driven insights, marketing automation, and service intelligence. This innovation aims to improve customer experiences through advanced AI t...ools. Additionally, Sprinklr has partnered with CreatorIQ to integrate creator intelligence with its social media management platform, offering a comprehensive solution for analyzing creator performance and its impact on revenue.
Sprinklr Spring '26 Release Advances AI-Native CX Platform
Sprinklr's Spring '26 release enhances its AI-native customer experience platform with new AI-driven capabilities. Key features include AI copilots for marketing and customer service workflows, Auton...omous Evaluation for AI agent transparency, and enhanced data integration for improved insights. The update emphasizes governance, scalability, and compliance, positioning Sprinklr as a leader in enterprise CX innovation.
Sprinklr Delivers Spring '26 Release Enhancing CX AI
Sprinklr's Spring '26 Release enhances its Unified-CXM platform with explainable AI agent testing, new copilots, and governance tools. Key features include Autonomous Evaluation for AI agent validati...on, a no-code AI+ Studio for agent and workflow creation, and expanded copilots for marketing and customer feedback. The update aims to improve trust and operational metrics like first call resolution and average handle time.
Sprinklr's Spring '26 Release (26.4) introduces AI agent testing and performance analytics, enhancing customer experience management. New features include Autonomous Evaluation for AI agent validatio...n and updates to the Agent Copilot, improving service metrics like first call resolution. This release supports Sprinklr's strategy to build a comprehensive customer experience platform.
Sprinklr Announces Spring '26 Release, Advancing AI Insights
Sprinklr has launched its Spring '26 Release, enhancing AI-powered insights, marketing automation, and service intelligence. This update introduces AI Agents for autonomous customer issue resolution ...and an improved AI+ Studio. These advancements aim to enhance automation and create personalized customer experiences, supporting enterprises in achieving measurable outcomes.
Sprinklr has launched its Spring '26 Release (26.4), introducing new AI agent testing capabilities and enhancements to its Agent Copilot feature. This update aims to improve customer experience manag...ement by offering AI-powered insights and real-time assistance for contact center agents. The release includes Autonomous Evaluation for better AI agent transparency and performance analytics.
Sprinklr Spring '26 Release Adds Test-Backed AI Agent Evaluation
Sprinklr's Spring '26 release introduces Autonomous Evaluation, enhancing AI agent oversight with test-backed validation. This feature aims to build trust in AI agents by providing explainable logs a...nd structured testing, allowing enterprises to scale automation confidently. The update also includes improvements in AI+ Studio for managing AI workflows and proactive Agent Copilot features to boost contact center metrics.
Sprinklr Unveils Next Wave of AI?Native Customer Experience Innovation ...
Sprinklr announced its Spring '26 Release (26.4), enhancing its AI-native Unified Customer Experience Management platform. Key updates include AI+ Studio for managing GenAI agents, Marketing Copilot ...for conversational automation, and expanded capabilities in Voice of the Customer, Marketing, and Customer Service. These advancements aim to improve customer interactions and operational efficiency across enterprises.
Sprinklr Unveils Next Wave of AI?Native Customer Experience Innovation ...
Sprinklr has launched its Spring '26 Release (26.4), introducing significant advancements in AI-powered customer experience management. The release includes new features like AI+ Studio for managing ...GenAI agents, enhanced Marketing Copilot for automation, and improved Voice of the Customer capabilities. These updates aim to provide enterprises with better tools for automation, insights, and customer interaction across various platforms.
Sprinklr's Spring '26 Release introduces significant updates to its AI-powered customer experience platform, focusing on enhancing trust and transparency in AI agents. Key features include Autonomous... Evaluation for AI agents in contact centers, proactive Agent Copilot guidance, and improved social listening with AI Topics. The release also offers marketing enhancements like TikTok integration and Canva asset management, alongside infrastructure upgrades in AI+ Studio and governance frameworks.
The Sprinklr-Bluesky Integration in Detail I Sprinklr
Sprinklr has integrated with Bluesky, enhancing its social media management platform. This integration allows Sprinklr customers to manage Bluesky content, publish posts, and engage with audiences di...rectly through Sprinklr. The integration, part of Sprinklr's Winter 2025 Release, aims to help brands leverage Bluesky's growing user base for strategic engagement and insights.
CreatorIQ, Sprinklr Partner to Give Brands Unified View of Creator ...
CreatorIQ and Sprinklr have partnered to integrate creator intelligence with enterprise social media systems. This collaboration enables brands to measure creator, paid, and organic social performanc...e in one environment, enhancing strategy, execution, and measurement. The integration reduces manual data handling and allows activation of high-performing creator content within Sprinklr's paid media suite.
Sprinklr and CreatorIQ Unite Creator and Social Media Data
Sprinklr and CreatorIQ have formed a partnership to integrate creator marketing data with enterprise social media systems. This collaboration allows brands to measure influencer, paid, and organic so...cial media performance from a single dashboard. The integration aims to streamline data management and enhance marketing strategies by connecting creator spending with revenue outcomes.
Mirum India partners with Sprinklr to power next-level customer engagement
Mirum India has formed a strategic partnership with Sprinklr to enhance customer engagement. This collaboration combines Mirum India's digital marketing expertise with Sprinklr's Unified-CXM platform..., offering robust social media management, marketing, and customer service capabilities. The partnership aims to deliver innovative, value-driven solutions, setting new industry standards for customer experience.
LinkedIn Adds More Video Ad Options, Including First Impression Ads | Social Media Today
LinkedIn is collaborating with Sprinklr to enable the first use of its CTV API, allowing Sprinklr users to create, edit, and manage LinkedIn CTV Ad campaigns directly within the platform. This partne...rship enhances Sprinklr's capabilities in managing LinkedIn's advanced video ad options.
Sprinklr to Release First Quarter Financial Results on May 13, 2026 at 12:00:00 GMT
Sprinklr will announce its first quarter financial results on May 13, 2026, at 12:00 GMT. The release will provide insights into the company's performance for the initial months of the year and will ...be accessible via their investor relations website.
Sprinklr Announces Date of First Quarter Financial Results
Sprinklr will release its first quarter financial results on June 3, 2026, before market open. A conference call to discuss the results will be held at 8:30am ET, with details available on the Sprink...lr Investor Relations website.
Sprinklr closes fiscal 2026 with $857M revenue - but growth is slowing
Sprinklr reported fiscal 2026 revenue of $857.2 million, an 8% increase year-over-year, with non-GAAP operating income rising 63% to $146.2 million. Despite these gains, revenue growth is slowing, wi...th fiscal 2027 guidance indicating just 1% growth. The company faces challenges like customer churn and rising AI infrastructure costs. A $200 million share repurchase was authorized, reflecting confidence in undervalued stock.
Sprinklr Earnings Show Why AI Belongs Inside CX Platforms
Sprinklr's Q4 FY26 earnings exceeded expectations, with a 44% EPS increase and 9% revenue growth, driven by AI-native CX platform integration. The company emphasizes embedding AI within existing CX w...orkflows, reflecting a market shift towards comprehensive platforms. Project Bear Hug's focus on execution and profitability is evident, as generative AI revenue rose by 50%. Sprinklr aims for steady growth in FY27, aligning with evolving enterprise CX buying behavior.
Sprinklr, Inc. Reports Earnings Results for the Fourth Quarter and Full ...
Sprinklr, Inc. reported its earnings for Q4 and the full year ending January 31, 2026. The company achieved a Q4 revenue of $220.59 million, surpassing the previous year's $202.54 million. However, n...et income decreased to $8.95 million from $98.68 million. For the full year, revenue reached $857.2 million, with net income at $22.91 million, both figures showing a decline from the previous year.
Sprinklr Announces Fourth Quarter and Full Year Fiscal 2026 Results
Sprinklr reported its Q4 and full-year fiscal 2026 financial results, highlighting a 9% year-over-year revenue increase to $220.6 million in Q4. The company also announced a $200 million stock repurc...hase program, reflecting its strong financial position. Subscription revenue grew by 6% to $193.4 million, and the company achieved a non-GAAP operating margin of 17%.
Sprinklr exceeded Q4 expectations with $220.6 million in revenue and a $0.13 EPS, but FY27 guidance signals only 1.5% YoY growth, raising concerns about its growth trajectory. The decline in high-val...ue customers and stagnant bookings highlight operational challenges. Despite strong cash flow, the focus on stock buybacks over growth investments suggests limited internal opportunities.
Sprinklr Announces Fourth Quarter and Full Year Fiscal 2026 Results
Sprinklr reported its financial results for Q4 and fiscal year 2026, with total revenue reaching $220.6 million for the quarter, a 9% increase year-over-year. Subscription revenue grew by 6% to $193....4 million. The company announced a new $200 million stock repurchase program, reflecting its strong balance sheet and free cash flow generation.
Sprinklr has announced its Q4 2026 earnings, reflecting the company's financial performance for the quarter. The report includes key financial metrics and results, providing insights into Sprinklr's ...business operations and financial health.
Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2026 ...
Sprinklr will release its fourth quarter and full year fiscal 2026 financial results on March 11, 2026. The announcement will be made available on their Investor Relations website, followed by a conf...erence call at 8:30 am ET.
Sprinklr reported strong Q3 CY2025 results, with revenue of $219.1 million, a 9.2% year-on-year increase, exceeding analyst expectations by 4.5%. The company also raised its full-year EPS guidance, r...eflecting improved customer engagement. Despite a high customer acquisition cost, Sprinklr's revenue guidance for the next quarter is optimistic, suggesting continued growth momentum.
Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say
Sprinklr reported first quarter revenue of $205.5 million. The earnings release highlights key financial metrics for the period, reflecting continued growth in the unified customer experience managem...ent software market.
Sprinklr Announces First Quarter Fiscal 2026 Results
Sprinklr reported its first quarter fiscal 2026 results, with a total revenue of $205.5 million, marking a 5% year-over-year increase. Subscription revenue rose by 4% to $184.1 million. The company a...lso announced a new $150 million stock buyback program. Despite a GAAP operating loss of $1.8 million, non-GAAP operating income improved to $36.7 million. Sprinklr provided guidance for the second quarter and full fiscal year 2026, expecting continued revenue growth.
Sprinklr appoints Michele Meyers as new chief accounting officer - Investing.com Canada
Sprinklr has appointed Michele Meyers as its new Chief Accounting Officer, effective January 5, 2026. Meyers, with over 20 years of experience, will oversee accounting operations and report to CFO An...thony Coletta. Previously, she held leadership roles at Coursera and Black Knight, guiding significant financial transformations.
Sprinklr, Inc Appoints Michele M. Meyers as Chief Accounting Officer and Principal ...
Sprinklr appointed Michele M. Meyers as Chief Accounting Officer and Principal Accounting Officer, effective January 5, 2026. Meyers, previously at Coursera, brings extensive experience in accounting... and finance. She will receive a base salary of $380,000, a signing bonus, and stock units. Her role includes overseeing Sprinklr's accounting functions.
Sprinklr Appoints New Chief Product Officer - TipRanks.com
Sprinklr has appointed Karthik Suri as Chief Product and Corporate Strategy Officer to enhance its product vision and strategic growth. Suri brings over 25 years of experience in technology and produ...ct leadership, aligning with Sprinklr's efforts to accelerate its product roadmap and define the unified customer experience market.
Sprinklr Announces Scott Millard as Chief Revenue Officer
Sprinklr has appointed Scott Millard as Chief Revenue Officer, effective September 22, 2025. Millard, a seasoned sales leader with over 30 years in the tech industry, previously held senior roles at ...Dell Technologies. His appointment is part of Sprinklr's strategy to enhance its go-to-market approach and expand its reach into larger enterprises.
Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support
Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. With extensive experience from Philips Healthcare and Dell, Rambusch will focus on enhancing Sprinklr's customer service an...d support operations. This move aligns with Sprinklr's strategy to strengthen its AI-powered platform and customer-centric approach.
Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support.
Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. Rambusch, with a strong background in customer service from Philips Healthcare and Dell, will focus on enhancing Sprinklr's... customer-centric approach and expanding its AI-powered platform. This strategic move aims to bolster Sprinklr's core social and marketing products and improve customer service excellence.
Awards, Recognitions, and Industry Achievements of Sprinklr Insights
Sprinklr Named a Leader in the 2026 Gartner (R) Magic Quadrant for ...
Sprinklr has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms. This acknowledgment highlights Sprinklr's AI-native capabilities in unifying customer ...feedback across various channels to provide actionable insights, enhancing customer experiences. The platform's advanced AI analysis helps identify root causes and prioritize improvements, benefiting enterprises in understanding customer sentiment and intent.
Gartner names AI firm Sprinklr a Leader in customer feedback platforms
Sprinklr has been recognized as a Leader in customer feedback platforms by Gartner, highlighting its strong capabilities in AI-driven customer experience solutions.
Sprinklr Named a Leader in the 2026 Gartner Magic QuadrantTM for Voice ...
Sprinklr has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms. This accolade highlights Sprinklr's AI-native capabilities in unifying customer feedba...ck across various channels to deliver actionable insights. Enhancements in 2026 aim to improve customer experience workflows and provide advanced AI-driven analysis for better decision-making.
Sprinklr Wins ADWEEK Tech Stack Award for Best Social Media Marketing Platform - Business Wire
Sprinklr received the ADWEEK Tech Stack Award for Best Social Media Marketing Platform, recognizing its excellence in social media marketing solutions.
Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire
Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digita...l, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.
