SMS-Magic: Conversational Text Messaging for Business
App Partner
Hospitality Case Studies and Success Stories with SMS-Magic
CASE STUDY Barsala
SMS-Magic helped Barsala improve its customer support. Barsala needed to connect guests and service reps by text, voice, and email in one platform. Their previous messaging provider failed and other ...services did not work well with Salesforce. SMS-Magic integrated with Salesforce Service Cloud and unified their communication channels. This made customer support smoother and more reliable for Barsala.
Financial Services Case Studies and Success Stories with SMS-Magic
CASE STUDY Upstart
SMS-Magic helped Upstart connect with millennials and younger loan applicants. Upstart used personalized contextual messaging to reach customers who prefer texting over email or phone. In 6 months, U...pstart sent over 233 messages. They retained more than 100 customers during this time. The solution made it easier for Upstart to serve people with limited credit history.
Education Case Studies and Success Stories with SMS-Magic
CASE STUDY Australian Institute of Business (AIB)
SMS-Magic helped the Australian Institute of Business (AIB) connect with students using text messaging. AIB is the largest MBA provider in Australia. They used messaging to reach students quickly and... at a lower cost than phone calls. The tool made it easy for staff to contact students anytime. This improved their student enrollment process.
SMS-Magic helped HeyTutor boost student and parent engagement. HeyTutor needed a fast way to connect with parents and answer questions during the pandemic. They used contextual messaging to reach use...rs quickly. This led to a 56% increase in response rates compared to email. Over 137,000 messages were sent in one year.
SMS-Magic helped Oral Roberts University increase student response rates. The university used texting to connect with students. This led to a 90% drop in event no-shows. Alison Vujnovic, director of ...enrollment, shared this result. SMS-Magic made it easier for the university to reach students quickly.
Non-Profit Organization Management Case Studies and Success Stories with SMS-Magic
CASE STUDY Grassroot Soccer
SMS-Magic helped Grassroot Soccer, an NGO in South Africa, send SMS messages to secondary school students. Grassroot Soccer needed a fast and reliable way to reach participants because email was not ...effective. They used a customized Salesforce database to manage program data and contacts. SMS-Magic integrated with Salesforce to send messages easily. This helped Grassroot Soccer educate communities about HIV prevention.
SMS-Magic helped Little Kids Rock move music education online during the COVID-19 pandemic. The nonprofit needed to reach music teachers quickly as schools closed. Email was overloaded, so they used ...SMS alerts to connect. 64% of email opt-ins also chose SMS alerts. 70% of YouTube video traffic came from SMS alerts. SMS-Magic made it easier to deliver digital resources fast.
Hospital & Health Care Case Studies and Success Stories with SMS-Magic
CASE STUDY FreedomCare
SMS-Magic helped FreedomCare monitor recovering COVID-19 patients at home. Hospitals in New York City struggled to discharge patients due to limited resources for follow-up care. FreedomCare used SMS...-Magic to check on patients' vitals after they left the hospital. This allowed patients to recover at home and freed up hospital beds. The solution supported doctors and hospital systems during the pandemic.
SMS-Magic helped Ochre Recruitment reach doctors in Australia and New Zealand during COVID-19. The company needed to contact many candidates, even in areas with poor phone coverage. SMS-Magic enabled... one-on-one conversations and bulk messaging from their CRM dashboard. Recruiters could send, read, and act on messages from mobile or CRM consoles. This improved the availability of urgently required doctors in ANZ hospitals.
