SMS-Magic: Conversational Text Messaging for Business
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Education Case Studies and Customer Success Stories with SMS-Magic
Oral Roberts University
- Education
- Medium
Tulsa, USA
SMS-Magic helped Oral Roberts University cut event no-shows by 90%. The university used messaging to reach students more effectively. This... led to higher response rates for campus events. The solution supported communication with students from over 100 countries. The enrollment team saw fast, clear results from texting.
Australian Institute of Business (AIB)
- Education
- Medium
Adelaide, Australia
Australian Institute of Business used SMS-Magic messaging to reach students. Text messaging helped AIB contact students quickly and at a... lower cost than phone calls. The school serves nearly 10,000 students from over 70 countries. Their programs are available online. Messaging made student recruitment easier and more efficient.
HeyTutor used SMS-Magic to boost student and parent engagement. They needed a fast, two-way messaging channel during COVID-19 school closures.... With SMS-Magic, HeyTutor sent over 137,000 messages in one year. Their response rate jumped by 56% compared to email. This helped more students connect with tutors quickly and easily.
Little Kids Rock
- Non Profit Organization Management
- Small
Montclair, USA
SMS-Magic helped Little Kids Rock reach music educators during the COVID-19 pandemic. 64% of email subscribers also chose SMS alerts... for faster updates. 70% of YouTube video traffic came from SMS notifications. The nonprofit quickly shifted to online lessons and used SMS to keep teachers connected. This improved engagement and content delivery for remote learning.
Grassroot Soccer
- Non Profit Organization Management
- Medium
Cape Town, South Africa
Grassroot Soccer used SMS-Magic to send SMS messages to students in South African townships. The NGO needed a reliable way... to reach participants because email was not effective. SMS-Magic integrated with their customized Salesforce database. This helped Grassroot Soccer educate communities about HIV prevention. The solution made communication quick and easy for the organization.
Hospitality Case Studies and Customer Success Stories with SMS-Magic
Barsala
- Hospitality
- Small
Seattle, USA
Barsala needed to improve its customer support. Their old messaging provider failed to connect guests and support reps by text.... They switched to Salesforce Service Cloud but struggled to find a contact channel partner that worked well with it. SMS-Magic helped Barsala use text, voice, and email in one platform. This unified their communications and tied everything into their CRM.
Upstart used SMS-Magic to reach millennials who prefer messaging over email or phone. The company sent over 233 messages in... six months. This approach helped Upstart retain more than 100 customers in that period. Personalized, contextual messaging solved communication challenges with younger loan applicants. Upstart improved customer retention by meeting users on their preferred channel.
Computer Software Case Studies and Customer Success Stories with SMS-Magic
DaySmart Software
- Computer Software
- Medium
Ann Arbor, USA
DaySmart Software switched to SMS-Magic after struggling with a vendor that lacked Salesforce integration and reporting. SMS-Magic gave them full... conversation history and better messaging insights. The team saw higher productivity and improved response rates. They now track messages across departments and know when customers open them. This helps DaySmart understand and serve their clients better.
Human Resources Case Studies and Customer Success Stories with SMS-Magic
Ochre Recruitment
- Human Resources
- Small
Sydney, Australia
Ochre Recruitment used SMS-Magic to reach doctors in Australia and New Zealand. They needed to contact candidates in areas with... poor phone coverage. SMS-Magic let them have many one-on-one conversations with doctors. Recruiters could send bulk messages from their CRM dashboard. This helped them connect with more candidates during COVID-19.
FreedomCare, a New York home healthcare provider, faced a challenge during the COVID-19 pandemic. Hospitals struggled to discharge recovering patients... due to a lack of home monitoring resources. FreedomCare used SMS to help doctors and hospitals monitor patients at home. This allowed patients to recover outside the hospital and freed up critical hospital beds. The SMS solution supported ongoing patient care and communication.
