SMS-Magic: Conversational Text Messaging for Business
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Education Case Studies and Customer Success Stories with SMS-Magic
Northwest University
- Education
- Small
Kirkland, USA
SMS-Magic helped Northwest University boost student engagement from 0. 1% with email to 15% using text messaging. The university struggled...to reach potential students through email and phone. With SMS-Magic, they saw a 15x increase in student responses. This made it easier for students to complete the application process. The solution improved communication and enrollment outcomes.
I Want to Study in Australia (IWTSIA)
- Education
- Small
Australia
I Want to Study in Australia (IWTSIA) used SMS-Magic messaging to boost student enrollment conversions by 35%. The company offers... a range of nationally recognized qualifications. After using SMS-Magic, they saw a 45% increase in incoming traffic from customer replies. The messaging solution made it easy for students to respond to campaigns. IWTSIA found the tool simple and effective for their needs.
SMS-Magic helped Oral Roberts University cut event no-shows by 90%. The university used messaging to reach students more effectively. This... led to higher response rates for campus events. The solution supported communication with students from over 100 countries. The enrollment team saw fast, clear results from texting.
HeyTutor used SMS-Magic to boost student and parent engagement. They needed a fast, two-way messaging channel during COVID-19 school closures.... With SMS-Magic, HeyTutor sent over 137,000 messages in one year. Their response rate jumped by 56% compared to email. This helped more students connect with tutors quickly and easily.
Australian Institute of Business (AIB)
- Education
- Medium
Adelaide, Australia
Australian Institute of Business used SMS-Magic messaging to reach students. Text messaging helped AIB contact students quickly and at a... lower cost than phone calls. The school serves nearly 10,000 students from over 70 countries. Their programs are available online. Messaging made student recruitment easier and more efficient.
LifeMoves
- Non Profit Organization Management
- Large
USA
SMS-Magic helped LifeMoves, a large nonprofit in Silicon Valley, improve communication with homeless clients. LifeMoves runs 17 shelters and serves... 10,000 people each year. Using SMS-Magic, they deepened client engagement and improved outcomes. 93% of families and 72% of individuals completing their program returned to stable housing. Messaging made it easier to connect with clients and support their success.
LifeMoves
- Non Profit Organization Management
- Large
Menlo Park, USA
LifeMoves used SMS-Magic to improve communication with clients in Silicon Valley. The nonprofit runs 17 shelters and outreach programs for... the homeless. With SMS-Magic, LifeMoves increased the depth and quality of client communications. 93% of families and 72% of individuals completing their program returned to stable housing. Messaging helped boost engagement and success outcomes for their clients.
College Possible
- Non Profit Organization Management
- Medium
Minneapolis, USA
College Possible used SMS-Magic messaging to connect coaches with students. The goal was to increase college enrollment and graduation rates.... Messaging helped remove barriers to earning a degree. The organization saw higher engagement rates with SMS than with other communication methods. This improved student communication and support.
Grassroot Soccer
- Non Profit Organization Management
- Medium
Cape Town, South Africa
Grassroot Soccer used SMS-Magic to send SMS messages to students in South African townships. The NGO needed a reliable way... to reach participants because email was not effective. SMS-Magic integrated with their customized Salesforce database. This helped Grassroot Soccer educate communities about HIV prevention. The solution made communication quick and easy for the organization.
Little Kids Rock
- Non Profit Organization Management
- Small
Montclair, USA
SMS-Magic helped Little Kids Rock reach music educators during the COVID-19 pandemic. 64% of email subscribers also chose SMS alerts... for faster updates. 70% of YouTube video traffic came from SMS notifications. The nonprofit quickly shifted to online lessons and used SMS to keep teachers connected. This improved engagement and content delivery for remote learning.
SMS-Magic helped Wavelength reach locum doctor candidates faster. 52% of candidates chose to get job alerts by text message. 42... recruiters at Wavelength use SMS-Magic to message candidates. The agency needed a quicker way to fill locum jobs. Messaging made it easier to connect with candidates who do not check email often.
Sheriff & Associates
- Hospital & Health Care
- Small
Florida, USA
Sheriff & Associates used SMS-Magic to connect with healthcare candidates. They needed to manage over one million providers and wanted... better integration with Salesforce. After 18 months with another vendor, they switched to SMS-Magic and saw fast results. SMS-Magic text candidates proved 10 times more valuable than email candidates. This improved candidate engagement and placement rates.
FreedomCare, a New York home healthcare provider, faced a challenge during the COVID-19 pandemic. Hospitals struggled to discharge recovering patients... due to a lack of home monitoring resources. FreedomCare used SMS to help doctors and hospitals monitor patients at home. This allowed patients to recover outside the hospital and freed up critical hospital beds. The SMS solution supported ongoing patient care and communication.
A residential mortgage lender
- Financial Services
- Medium
SMS-Magic helped a residential mortgage lender boost response rates. The lender used messaging to connect with customers faster. This improved... productivity for the team. Customers had a better experience. Sales increased as a result. The lender saw higher conversions from messaging.
Upstart used SMS-Magic to reach millennials who prefer messaging over email or phone. The company sent over 233 messages in... six months. This approach helped Upstart retain more than 100 customers in that period. Personalized, contextual messaging solved communication challenges with younger loan applicants. Upstart improved customer retention by meeting users on their preferred channel.
Computer Software Case Studies and Customer Success Stories with SMS-Magic
A SaaS software company
- Computer Software
- Small
SMS-Magic helped a SaaS software company boost customer engagement. The company used text messaging to keep in touch with customers.... Messaging allowed for ongoing conversations throughout the customer relationship. This led to better communication and stronger connections. The company saw more engagement from its customers.
DaySmart Software switched to SMS-Magic after struggling with a vendor that lacked Salesforce integration and reporting. SMS-Magic gave them full... conversation history and better messaging insights. The team saw higher productivity and improved response rates. They now track messages across departments and know when customers open them. This helps DaySmart understand and serve their clients better.
Parkbench
- Information Technology And Services
- Small
Toronto, Canada
SMS-Magic helped Parkbench double their connection rate with messaging. Parkbench builds local neighborhood websites and needed better ways to reach... leads. Messaging made it easier for their team to communicate with prospects. This led to more leads and higher revenue. Parkbench saw a clear improvement in their sales process.
Talent Rover
- Information Technology And Services
- Small
San Francisco, USA
Talent Rover used SMS-Magic to improve candidate engagement for their clients. The platform helped Talent Rover offer a unified solution... for recruitment teams. Teams became more efficient and delivered better customer satisfaction. The integration led to more placements for Talent Rover's clients. SMS-Magic worked with Salesforce to support the staffing and recruiting industry.
Stork Driver
- Transportation/Trucking/Railroad
- Small
USA
SMS-Magic helped Stork Driver lease cars to rideshare drivers in the USA. The company used conversational text messaging for lead... nurturing, customer communication, and customer service. They saw higher engagement with customers and leads. Service issues were solved faster. Staff efficiency increased.
Hospitality Case Studies and Customer Success Stories with SMS-Magic
Barsala
- Hospitality
- Small
Seattle, USA
Barsala needed to improve its customer support. Their old messaging provider failed to connect guests and support reps by text.... They switched to Salesforce Service Cloud but struggled to find a contact channel partner that worked well with it. SMS-Magic helped Barsala use text, voice, and email in one platform. This unified their communications and tied everything into their CRM.
Events Services Case Studies and Customer Success Stories with SMS-Magic
GIVE Volunteers
- Events Services
- Small
Seattle, USA
GIVE Volunteers used SMS-Magic to boost their conversion rate by 30%. The organization connects volunteers with international service and adventure... travel. SMS-Magic helped them save time and improve productivity. Staff could focus more on customer service and projects. Communication with volunteers became much easier.
Real Estate Case Studies and Customer Success Stories with SMS-Magic
Beer Home Team
- Real Estate
- Medium
San Diego, USA
Beer Home Team used SMS-Magic messaging to connect with home buyers and sellers. Over half of their customers preferred text... communication. The team focused on residential home sales in Southern California. Messaging helped them streamline the buying and selling process. They became one of the top real estate teams in the nation.
Consumer Goods Case Studies and Customer Success Stories with SMS-Magic
United Phosphorus Limited
- Consumer Goods
- Large
Mumbai, India
United Phosphorus Limited uses SMS-Magic to engage 1. 5 million customers monthly. They send educational texts and answer customer questions...in real time. This helps them build strong relationships and trust with their audience. The company is seen as a thought leader by its customers. SMS-Magic enables fast, reliable communication for sales and support.
Human Resources Case Studies and Customer Success Stories with SMS-Magic
Ochre Recruitment
- Human Resources
- Small
Sydney, Australia
Ochre Recruitment used SMS-Magic to reach doctors in Australia and New Zealand. They needed to contact candidates in areas with... poor phone coverage. SMS-Magic let them have many one-on-one conversations with doctors. Recruiters could send bulk messages from their CRM dashboard. This helped them connect with more candidates during COVID-19.
Automotive Case Studies and Customer Success Stories with SMS-Magic
Renault
- Automotive
- Very Large
Boulogne-Billancourt, France
Renault used SMS-Magic to improve customer service with text messaging. Customers received status updates about their vehicle issues through SMS.... This made it easier for customers to respond and reduced missed appointments. Faster replies from customers helped speed up the service process. Personalized attention led to higher customer satisfaction.
