SMS-Magic Overview

SMS-Magic transforms CRMs like Salesforce and Zoho into dynamic conversational messaging platforms. This tool is pivotal for marketing, sales, and support teams aiming to enhance customer engagement through SMS marketing. By integrating seamlessly with existing CRM systems, it facilitates real-time, personalized communication, which can lead to higher conversion rates and improved customer satisfaction. Businesses across various industries utilize SMS-Magic to streamline their messaging strategies, ensuring they reach their audience effectively. Notably, the platform's ability to adapt to different business needs makes it a versatile choice for organizations looking to optimize their customer interaction processes.

Use Cases

Customers recommend Communication Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using SMS-Magic.

Other use cases:

  • Campaign Management
  • Conversion Management
  • Drip Marketing
  • Customer Feedback Management
  • Rating And Review Management
  • Lead Engagement
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SMS-Magic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

SMS-Magic Use-Cases and Business Priorities: Customer Satisfaction Data

SMS-Magic works with different mediums / channels such as Text SMS. E-Mail. Website etc.

SMS-Magic's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and SMS-Magic support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SMS-Magic analytics capabilities include Custom Reports, and Analytics.

Reviews

"...They empower SMS messaging users to engage, win and retain more buyers, creating strong relationships that drive sustainable competitive advantage...." Peer review

Peer review evidence (same sources as the product rating summary)

"...I think the best part of the product is the ability to send mass messages to individuals...." Peer review by Kris H
"...SMS-Magic provides Stork Driver with the tools necessary to stay engaged and have real-time feedback...." Peer review by Steven Shapiro, CEO, Stork Driver
"...Salesforce routing SMS Apps automate messaging via Process Builder, Workflow & Flows--> Campaign, Manager & Dashboard, Single Message Campaign, Nurture/Drip Campaign, Progressive Profiling, Surveys & Scheduling Out-of-the-box Dashboards--> Compliance, Delivery & Rep Productivity..." Peer review

SMS-Magic, Slicktext, TextUs, Attentive, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SMS-Magic's platform enhances Salesforce and Zoho CRMs for marketing, sales, and support through top-rated business text messaging. CRMs are transformed into powerful conversational messaging apps.

Popular Business Setting

for SMS-Magic

Top Industries

  • Education
  • Human Resources

Popular in

  • Mid Market
  • Enterprise

SMS-Magic is popular in Education, and Human Resources, and is widely used by Mid Market, and Enterprise,

SMS-Magic Customer wins, Customer success stories, Case studies

How can SMS-Magic optimize your Communication Management Workflow?

How does SMS-Magic address your Engagement Management Challenges?

How efficiently Does SMS-Magic manage your Workflow Management?

How can SMS-Magic enhance your Campaign Management process?

How can SMS-Magic enhance your Conversion Management process?

56 buyers and buying teams have used Cuspera to assess how well SMS-Magic solved their SMS Marketing needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

 

DaySmart Software - Computer Software - Medium

Ann Arbor, USA

DaySmart Software switched to SMS-Magic after struggling with a vendor that lacked Salesforce integration and reporting. SMS-Magic gave them full conversation history and better messaging insights. T...he team saw higher productivity and improved response rates. They now track messages across departments and know when customers open them. This helps DaySmart understand and serve their clients better.

 

Oral Roberts University - Education - Medium

Tulsa, USA

SMS-Magic helped Oral Roberts University cut event no-shows by 90%. The university used messaging to reach students more effectively. This led to higher response rates for campus events. The solution... supported communication with students from over 100 countries. The enrollment team saw fast, clear results from texting.

 

Australian Institute of Business (AIB) - Education - Medium

Adelaide, Australia

Australian Institute of Business used SMS-Magic messaging to reach students. Text messaging helped AIB contact students quickly and at a lower cost than phone calls. The school serves nearly 10,000 s...tudents from over 70 countries. Their programs are available online. Messaging made student recruitment easier and more efficient.

 

HeyTutor - Education - Small

Los Angeles, USA

HeyTutor used SMS-Magic to boost student and parent engagement. They needed a fast, two-way messaging channel during COVID-19 school closures. With SMS-Magic, HeyTutor sent over 137,000 messages in o...ne year. Their response rate jumped by 56% compared to email. This helped more students connect with tutors quickly and easily.

 

Upstart - Financial Services - Medium

San Mateo, USA

Upstart used SMS-Magic to reach millennials who prefer messaging over email or phone. The company sent over 233 messages in six months. This approach helped Upstart retain more than 100 customers in ...that period. Personalized, contextual messaging solved communication challenges with younger loan applicants. Upstart improved customer retention by meeting users on their preferred channel.

 

Grassroot Soccer - Non Profit Organization Management - Medium

Cape Town, South Africa

Grassroot Soccer used SMS-Magic to send SMS messages to students in South African townships. The NGO needed a reliable way to reach participants because email was not effective. SMS-Magic integrated ...with their customized Salesforce database. This helped Grassroot Soccer educate communities about HIV prevention. The solution made communication quick and easy for the organization.

SMS Magic Converse for Salesforce Overview

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Peers used SMS-Magic for communication management and engagement management

SMS-Magic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)

Software Failure Risk Guidance

?

for SMS-Magic

Overall Risk Meter

Low Medium High

Top Failure Risks for SMS-Magic

Screen-Magic Mobile Media Pvt. Ltd News

Product

Send SMS, Automate Follow-ups, And Manage Conversations Inside Salesforce With SMS Magic

SMS Magic integrates seamlessly with Salesforce, enabling sales, service, and marketing teams to send SMS directly from the CRM. It supports real-time reply tracking, automated messaging, and compliance with regulations like TCPA and GDPR. This integration enhances lead prioritization, maintains conversation history, and improves workflow efficiency, making it a powerful tool for managing customer interactions within Salesforce.

Partnership

Dayspring Partners With SMS-Magic - SMS-Magic

Dayspring Partners, a nonprofit Salesforce consulting firm, has partnered with SMS-Magic to enhance nonprofit communication through SMS-Magic's Conversational Messaging Hub. This collaboration aims to streamline messaging workflows directly from Salesforce, improving efficiency and message delivery for nonprofits.

Partnership

Entrepreneurian LLC Partners With SMS-Magic - SMS-Magic

Entrepreneurian LLC partners with SMS-Magic to enhance automated messaging for clients, integrating SMS-Magic's solution for efficient CRM communication. This partnership aims to improve client engagement through advanced messaging capabilities.

Partnership

Holston Consulting Partners With SMS-Magic To Enable Secure Messaging For Clients - SMS-Magic

Holston Consulting has partnered with SMS-Magic to offer secure messaging capabilities to law firms using Litify and Salesforce. This collaboration enhances Holston's service offerings by integrating SMS-Magic's industry-standard messaging platform, which facilitates client communication and streamlines legal processes.

Screen-Magic Mobile Media Pvt. Ltd Profile

Company Name

Screen-Magic Mobile Media Pvt. Ltd

Company Website

//sms-magic.com

HQ Location

2831 St. Rose Parkway, Suite 200, Henderson, NV – 89052

Employees

51-200

Social

Financials

PRIVATE