SMS-Magic Overview

SMS-Magic transforms CRMs like Salesforce and Zoho into dynamic conversational messaging platforms. This tool is pivotal for marketing, sales, and support teams aiming to enhance customer engagement through SMS marketing. By integrating seamlessly with existing CRM systems, it facilitates real-time, personalized communication, which can lead to higher conversion rates and improved customer satisfaction. Businesses across various industries utilize SMS-Magic to streamline their messaging strategies, ensuring they reach their audience effectively. Notably, the platform's ability to adapt to different business needs makes it a versatile choice for organizations looking to optimize their customer interaction processes.

Use Cases

Customers recommend Communication Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using SMS-Magic.

Other use cases:

  • Campaign Management
  • Conversion Management
  • Drip Marketing
  • Customer Feedback Management
  • Rating And Review Management
  • Lead Engagement
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SMS-Magic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

SMS-Magic Use-Cases and Business Priorities: Customer Satisfaction Data

SMS-Magic works with different mediums / channels such as Text SMS. E-Mail. Website etc.

SMS-Magic's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and SMS-Magic support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SMS-Magic analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Salesforce routing SMS Apps automate messaging via Process Builder, Workflow & Flows--> Campaign, Manager & Dashboard, Single Message Campaign, Nurture/Drip Campaign, Progressive Profiling, Surveys & Scheduling Out-of-the-box Dashboards--> Compliance, Delivery & Rep Productivity..." Peer review

Peer review evidence (same sources as the product rating summary)

"...The ability to send SMS allows our Recruiters to send SMS messages to candidates which is very useful in recruiting industry...." Peer review by Administrator
"...They empower SMS messaging users to engage, win and retain more buyers, creating strong relationships that drive sustainable competitive advantage...." Peer review
"...Salesforce routing SMS Apps automate messaging via Process Builder, Workflow & Flows--> Campaign, Manager & Dashboard, Single Message Campaign, Nurture/Drip Campaign, Progressive Profiling, Surveys & Scheduling Out-of-the-box Dashboards--> Compliance, Delivery & Rep Productivity..." Peer review

SMS-Magic, Slicktext, TextUs, Attentive, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SMS-Magic's platform enhances Salesforce and Zoho CRMs for marketing, sales, and support through top-rated business text messaging. CRMs are transformed into powerful conversational messaging apps.

Popular Business Setting

for SMS-Magic

Top Industries

  • Education
  • Human Resources

Popular in

  • Mid Market
  • Enterprise

SMS-Magic is popular in Education, and Human Resources, and is widely used by Mid Market, and Enterprise,

SMS-Magic Customer wins, Customer success stories, Case studies

How does SMS-Magic facilitate Communication Management?

Why is SMS-Magic the best choice for Engagement Management?

What benefits does SMS-Magic offer for Workflow Management?

Why is SMS-Magic the best choice for Campaign Management?

What solutions does SMS-Magic provide for Conversion Management?

56 buyers and buying teams have used Cuspera to assess how well SMS-Magic solved their SMS Marketing needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

 

Wavelength - Hospital & Health Care - Medium

Sydney, Australia

SMS-Magic helped Wavelength reach locum doctor candidates faster. 52% of candidates chose to get job alerts by text message. 42 recruiters at Wavelength use SMS-Magic to message candidates. The agenc...y needed a quicker way to fill locum jobs. Messaging made it easier to connect with candidates who do not check email often.

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Parkbench - Information Technology And Services - Small

Toronto, Canada

SMS-Magic helped Parkbench double their connection rate with messaging. Parkbench builds local neighborhood websites and needed better ways to reach leads. Messaging made it easier for their team to ...communicate with prospects. This led to more leads and higher revenue. Parkbench saw a clear improvement in their sales process.

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LifeMoves - Non Profit Organization Management - Large

USA

SMS-Magic helped LifeMoves, a large nonprofit in Silicon Valley, improve communication with homeless clients. LifeMoves runs 17 shelters and serves 10,000 people each year. Using SMS-Magic, they deep...ened client engagement and improved outcomes. 93% of families and 72% of individuals completing their program returned to stable housing. Messaging made it easier to connect with clients and support their success.

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Northwest University - Education - Small

Kirkland, USA

SMS-Magic helped Northwest University boost student engagement from 0.1% with email to 15% using text messaging. The university struggled to reach potential students through email and phone. With SMS...-Magic, they saw a 15x increase in student responses. This made it easier for students to complete the application process. The solution improved communication and enrollment outcomes.

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LifeMoves - Non Profit Organization Management - Large

Menlo Park, USA

LifeMoves used SMS-Magic to improve communication with clients in Silicon Valley. The nonprofit runs 17 shelters and outreach programs for the homeless. With SMS-Magic, LifeMoves increased the depth ...and quality of client communications. 93% of families and 72% of individuals completing their program returned to stable housing. Messaging helped boost engagement and success outcomes for their clients.

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United Phosphorus Limited - Consumer Goods - Large

Mumbai, India

United Phosphorus Limited uses SMS-Magic to engage 1.5 million customers monthly. They send educational texts and answer customer questions in real time. This helps them build strong relationships an...d trust with their audience. The company is seen as a thought leader by its customers. SMS-Magic enables fast, reliable communication for sales and support.

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SMS Magic Converse for Salesforce Overview

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Peers used SMS-Magic for communication management and engagement management

SMS-Magic Competitors

SMS-Magic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (23)
Analytics

4.50/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (23)
Analytics

4.50/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for SMS-Magic

Overall Risk Meter

Low Medium High

Top Failure Risks for SMS-Magic

Screen-Magic Mobile Media Pvt. Ltd News

Product

Send SMS, Automate Follow-ups, And Manage Conversations Inside Salesforce With SMS Magic

SMS Magic integrates seamlessly with Salesforce, enabling sales, service, and marketing teams to send SMS directly from the CRM. It supports real-time reply tracking, automated messaging, and compliance with regulations like TCPA and GDPR. This integration enhances lead prioritization, maintains conversation history, and improves workflow efficiency, making it a powerful tool for managing customer interactions within Salesforce.

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Partnership

Dayspring Partners With SMS-Magic - SMS-Magic

Dayspring Partners, a nonprofit Salesforce consulting firm, has partnered with SMS-Magic to enhance nonprofit communication through SMS-Magic's Conversational Messaging Hub. This collaboration aims to streamline messaging workflows directly from Salesforce, improving efficiency and message delivery for nonprofits.

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Partnership

Entrepreneurian LLC Partners With SMS-Magic - SMS-Magic

Entrepreneurian LLC partners with SMS-Magic to enhance automated messaging for clients, integrating SMS-Magic's solution for efficient CRM communication. This partnership aims to improve client engagement through advanced messaging capabilities.

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Partnership

Holston Consulting Partners With SMS-Magic To Enable Secure Messaging For Clients - SMS-Magic

Holston Consulting has partnered with SMS-Magic to offer secure messaging capabilities to law firms using Litify and Salesforce. This collaboration enhances Holston's service offerings by integrating SMS-Magic's industry-standard messaging platform, which facilitates client communication and streamlines legal processes.

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Screen-Magic Mobile Media Pvt. Ltd Profile

Company Name

Screen-Magic Mobile Media Pvt. Ltd

Company Website

//sms-magic.com

HQ Location

2831 St. Rose Parkway, Suite 200, Henderson, NV – 89052

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE