SMS-Magic Overview

SMS-Magic transforms CRMs like Salesforce and Zoho into dynamic conversational messaging platforms. This tool is pivotal for marketing, sales, and support teams aiming to enhance customer engagement through SMS marketing. By integrating seamlessly with existing CRM systems, it facilitates real-time, personalized communication, which can lead to higher conversion rates and improved customer satisfaction. Businesses across various industries utilize SMS-Magic to streamline their messaging strategies, ensuring they reach their audience effectively. Notably, the platform's ability to adapt to different business needs makes it a versatile choice for organizations looking to optimize their customer interaction processes.

Use Cases

Customers recommend Communication Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using SMS-Magic.

Other use cases:

  • Campaign Management
  • Conversion Management
  • Drip Marketing
  • Customer Feedback Management
  • Rating And Review Management
  • Lead Engagement
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SMS-Magic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

SMS-Magic Use-Cases and Business Priorities: Customer Satisfaction Data

SMS-Magic works with different mediums / channels such as Text SMS. E-Mail. Website etc.

SMS-Magic's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and SMS-Magic support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SMS-Magic analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When you are implementing make sure you have someone on staff that is a crm administrator or has experience with building out complex workflows...." Peer review by Administrator

SMS-Magic, Slicktext, TextUs, Attentive, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SMS-Magic's platform enhances Salesforce and Zoho CRMs for marketing, sales, and support through top-rated business text messaging. CRMs are transformed into powerful conversational messaging apps.

Popular Business Setting

for SMS-Magic

Top Industries

  • Education
  • Human Resources

Popular in

  • Mid Market
  • Enterprise

SMS-Magic is popular in Education, and Human Resources, and is widely used by Mid Market, and Enterprise,

SMS-Magic Customer wins, Customer success stories, Case studies

What benefits does SMS-Magic offer for Communication Management?

How does SMS-Magic facilitate Engagement Management?

What Are the key features of SMS-Magic for Workflow Management?

How does SMS-Magic address your Campaign Management Challenges?

How efficiently Does SMS-Magic manage your Conversion Management?

56 buyers and buying teams have used Cuspera to assess how well SMS-Magic solved their SMS Marketing needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

DaySmart Software - Computer Software

SMS-Magic helped DaySmart Software boost response rates and productivity. The company switched from a vendor that lacked Salesforce integration and reporting. SMS-Magic provided full conversation his...tory and better messaging insights. Teams now track messages across departments and see if customers opened them. This improved business management for DaySmart Software.

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Upstart - Financial Services

SMS-Magic helped Upstart connect with millennials and younger loan applicants. Upstart used personalized contextual messaging to reach customers who prefer texting over email or phone. In 6 months, U...pstart sent over 233 messages. They retained more than 100 customers during this time. The solution made it easier for Upstart to serve people with limited credit history.

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Oral Roberts University - Education

SMS-Magic helped Oral Roberts University increase student response rates. The university used texting to connect with students. This led to a 90% drop in event no-shows. Alison Vujnovic, director of ...enrollment, shared this result. SMS-Magic made it easier for the university to reach students quickly.

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Australian Institute of Business (AIB) - Education

SMS-Magic helped the Australian Institute of Business (AIB) connect with students using text messaging. AIB is the largest MBA provider in Australia. They used messaging to reach students quickly and... at a lower cost than phone calls. The tool made it easy for staff to contact students anytime. This improved their student enrollment process.

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Barsala - Hospitality

SMS-Magic helped Barsala improve its customer support. Barsala needed to connect guests and service reps by text, voice, and email in one platform. Their previous messaging provider failed and other ...services did not work well with Salesforce. SMS-Magic integrated with Salesforce Service Cloud and unified their communication channels. This made customer support smoother and more reliable for Barsala.

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FreedomCare - Hospital & Health Care

SMS-Magic helped FreedomCare monitor recovering COVID-19 patients at home. Hospitals in New York City struggled to discharge patients due to limited resources for follow-up care. FreedomCare used SMS...-Magic to check on patients' vitals after they left the hospital. This allowed patients to recover at home and freed up hospital beds. The solution supported doctors and hospital systems during the pandemic.

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SMS Magic Converse for Salesforce Overview

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Peers used SMS-Magic for communication management and engagement management

SMS-Magic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)

Software Failure Risk Guidance

?

for SMS-Magic

Overall Risk Meter

Low Medium High

Top Failure Risks for SMS-Magic

Screen-Magic Mobile Media Pvt. Ltd News

Partnership

Dayspring Partners With SMS-Magic - SMS-Magic

Dayspring Partners, a nonprofit Salesforce consulting firm, has partnered with SMS-Magic to enhance nonprofit communication through SMS-Magic's Conversational Messaging Hub. This collaboration aims to streamline messaging workflows directly from Salesforce, improving efficiency and message delivery for nonprofits.

Partnership

Entrepreneurian LLC Partners With SMS-Magic - SMS-Magic

Entrepreneurian LLC partners with SMS-Magic to enhance automated messaging for clients, integrating SMS-Magic's solution for efficient CRM communication. This partnership aims to improve client engagement through advanced messaging capabilities.

Partnership

Holston Consulting Partners With SMS-Magic To Enable Secure Messaging For Clients - SMS-Magic

Holston Consulting has partnered with SMS-Magic to offer secure messaging capabilities to law firms using Litify and Salesforce. This collaboration enhances Holston's service offerings by integrating SMS-Magic's industry-standard messaging platform, which facilitates client communication and streamlines legal processes.

Partnership

Novazys And SMS-Magic Team Up To Enhance Digital Capabilities For Clients - SMS-Magic

Novazys, a Zoho premium partner, has partnered with SMS-Magic to enhance digital capabilities for clients by integrating SMS-Magic's messaging tools into Zoho platforms. This collaboration aims to improve client communication strategies through effective conversational messaging applications.

Screen-Magic Mobile Media Pvt. Ltd Profile

Company Name

Screen-Magic Mobile Media Pvt. Ltd

Company Website

//sms-magic.com

HQ Location

2831 St. Rose Parkway, Suite 200, Henderson, NV – 89052

Employees

51-200

Social

Financials

PRIVATE