SMS-Magic Overview

SMS-Magic transforms CRMs like Salesforce and Zoho into dynamic conversational messaging platforms. This tool is pivotal for marketing, sales, and support teams aiming to enhance customer engagement through SMS marketing. By integrating seamlessly with existing CRM systems, it facilitates real-time, personalized communication, which can lead to higher conversion rates and improved customer satisfaction. Businesses across various industries utilize SMS-Magic to streamline their messaging strategies, ensuring they reach their audience effectively. Notably, the platform's ability to adapt to different business needs makes it a versatile choice for organizations looking to optimize their customer interaction processes.

Use Cases

Customers recommend Communication Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using SMS-Magic.

Other use cases:

  • Campaign Management
  • Conversion Management
  • Drip Marketing
  • Customer Feedback Management
  • Rating And Review Management
  • Lead Engagement
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SMS-Magic.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

SMS-Magic Use-Cases and Business Priorities: Customer Satisfaction Data

SMS-Magic works with different mediums / channels such as Text SMS. E-Mail. Website etc.

SMS-Magic's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and SMS-Magic support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SMS-Magic analytics capabilities include Custom Reports, and Analytics.

Reviews

"...SMS Magic is assisting us to engage parties that were previously difficult to reach, and it is doing so in an affordable manner...." Peer review by Grassroot Soccer, Grassroot Soccer

SMS-Magic, Slicktext, TextUs, Attentive, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SMS-Magic's platform enhances Salesforce and Zoho CRMs for marketing, sales, and support through top-rated business text messaging. CRMs are transformed into powerful conversational messaging apps.

Popular Business Setting

for SMS-Magic

Top Industries

  • Education
  • Human Resources

Popular in

  • Mid Market
  • Enterprise

SMS-Magic is popular in Education, and Human Resources, and is widely used by Mid Market, and Enterprise,

SMS-Magic Customer wins, Customer success stories, Case studies

How does SMS-Magic facilitate Communication Management?

How can SMS-Magic enhance your Engagement Management process?

How can SMS-Magic optimize your Workflow Management Workflow?

What Are the key features of SMS-Magic for Campaign Management?

How can SMS-Magic enhance your Conversion Management process?

56 buyers and buying teams have used Cuspera to assess how well SMS-Magic solved their SMS Marketing needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Australian Institute of Business (AIB) - Education

SMS-Magic helped the Australian Institute of Business (AIB) connect with students using text messaging. AIB is the largest MBA provider in Australia. They used messaging to reach students quickly and... at a lower cost than phone calls. The tool made it easy for staff to contact students anytime. This improved their student enrollment process.

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Barsala - Hospitality

SMS-Magic helped Barsala improve its customer support. Barsala needed to connect guests and service reps by text, voice, and email in one platform. Their previous messaging provider failed and other ...services did not work well with Salesforce. SMS-Magic integrated with Salesforce Service Cloud and unified their communication channels. This made customer support smoother and more reliable for Barsala.

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FreedomCare - Hospital & Health Care

SMS-Magic helped FreedomCare monitor recovering COVID-19 patients at home. Hospitals in New York City struggled to discharge patients due to limited resources for follow-up care. FreedomCare used SMS...-Magic to check on patients' vitals after they left the hospital. This allowed patients to recover at home and freed up hospital beds. The solution supported doctors and hospital systems during the pandemic.

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Grassroot Soccer - Non Profit Organization Management

SMS-Magic helped Grassroot Soccer, an NGO in South Africa, send SMS messages to secondary school students. Grassroot Soccer needed a fast and reliable way to reach participants because email was not ...effective. They used a customized Salesforce database to manage program data and contacts. SMS-Magic integrated with Salesforce to send messages easily. This helped Grassroot Soccer educate communities about HIV prevention.

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HeyTutor - Education

SMS-Magic helped HeyTutor boost student and parent engagement. HeyTutor needed a fast way to connect with parents and answer questions during the pandemic. They used contextual messaging to reach use...rs quickly. This led to a 56% increase in response rates compared to email. Over 137,000 messages were sent in one year.

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Little Kids Rock - Non Profit Organization Management

SMS-Magic helped Little Kids Rock move music education online during the COVID-19 pandemic. The nonprofit needed to reach music teachers quickly as schools closed. Email was overloaded, so they used ...SMS alerts to connect. 64% of email opt-ins also chose SMS alerts. 70% of YouTube video traffic came from SMS alerts. SMS-Magic made it easier to deliver digital resources fast.

Read more →

SMS Magic Converse for Salesforce Overview

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Peers used SMS-Magic for communication management and engagement management

SMS-Magic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (23)
Analytics

4.50/5

Read Reviews (9)

Software Failure Risk Guidance

?

for SMS-Magic

Overall Risk Meter

Low Medium High

Top Failure Risks for SMS-Magic

Screen-Magic Mobile Media Pvt. Ltd News

Partnership

Dayspring Partners With SMS-Magic - SMS-Magic

Dayspring Partners, a nonprofit Salesforce consulting firm, has partnered with SMS-Magic to enhance nonprofit communication through SMS-Magic's Conversational Messaging Hub. This collaboration aims to streamline messaging workflows directly from Salesforce, improving efficiency and message delivery for nonprofits.

Partnership

Entrepreneurian LLC Partners With SMS-Magic - SMS-Magic

Entrepreneurian LLC partners with SMS-Magic to enhance automated messaging for clients, integrating SMS-Magic's solution for efficient CRM communication. This partnership aims to improve client engagement through advanced messaging capabilities.

Partnership

Holston Consulting Partners With SMS-Magic To Enable Secure Messaging For Clients - SMS-Magic

Holston Consulting has partnered with SMS-Magic to offer secure messaging capabilities to law firms using Litify and Salesforce. This collaboration enhances Holston's service offerings by integrating SMS-Magic's industry-standard messaging platform, which facilitates client communication and streamlines legal processes.

Partnership

Novazys And SMS-Magic Team Up To Enhance Digital Capabilities For Clients - SMS-Magic

Novazys, a Zoho premium partner, has partnered with SMS-Magic to enhance digital capabilities for clients by integrating SMS-Magic's messaging tools into Zoho platforms. This collaboration aims to improve client communication strategies through effective conversational messaging applications.

Screen-Magic Mobile Media Pvt. Ltd Profile

Company Name

Screen-Magic Mobile Media Pvt. Ltd

Company Website

//sms-magic.com

HQ Location

2831 St. Rose Parkway, Suite 200, Henderson, NV – 89052

Employees

51-200

Social

Financials

PRIVATE