Real-World Case Studies and Customer Success Stories with Skilljar

Gainsight CS and PX helped Software AG’s TrendMiner build a digital customer success model. They automated onboarding and user engagement... using in-app communications and adoption data. NPS scores rose by 35 points. Initial user activation improved by 10%. NPS survey responses increased 5x. TrendMiner now delivers value to more users at scale with digital-led customer journeys.
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Staircase AI by Gainsight gave Tackle real-time visibility into customer health. Tackle used the platform to centralize data and automate... alerts for account risks. The company achieved 95% accuracy in renewal forecasts. Manual processes were replaced, improving team accountability and retention. Tackle now acts faster to prevent churn and supports growth with better customer experience management.
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Staircase AI by Gainsight helped Singular double its average monthly QBRs. The team saw a 45% increase in members using... Slack alerts. Singular improved customer engagement and tracked accounts needing attention. AI-powered insights replaced manual CRM work. The CS team now acts faster and manages more accounts with real-time data.
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Front used Gainsight to launch digital self-service and peer-to-peer learning for its customers. They built Front Academy and a customer... community to help users learn and support each other. In one year, 80% of Front’s largest clients used the Academy. 11,000 learners from 3,500 companies enrolled. Users who engaged with the Academy and Community had a 20% higher product adoption rate. Course reviews reached 6,000 with an average rating of 4.4, showing high satisfaction and completion.
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Gainsight Customer Communities helped Zapier support 2. 2 million businesses with a scalable, self-service community. The platform enabled 125,000 unique...visitors per month and 240,000 monthly page views. Zapier's small team used automation to answer 100% of user questions within 6 hours. Gainsight tools let Zapier manage community moderation and capture product feedback. The solution improved productivity, letting three people do the work of 30.
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Upland used Gainsight to make training more flexible for its customers. Customers can now learn at any time that fits... their schedule. Upland also added product certification options. After using Gainsight, Upland doubled its year-over-year revenue for three years. The solution helped Upland meet customer needs and grow revenue.
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Gainsight PX helped Acquia reduce user frustration by 28%. Acquia used Gainsight PX to map product features and track user... behavior. The team identified a workflow issue affecting 40% of users. They created in-app guides to direct users to the right product flow. Usage of the workaround dropped to 12%. Acquia now makes faster, data-driven decisions for better customer experiences.
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Silverfort used Staircase AI to get real-time insights into customer risk and opportunity. The team quickly identified at-risk accounts and... found new expansion opportunities. They improved customer satisfaction with faster, clearer data. Silverfort’s customer success team acted on insights right away. This helped them grow their customer base and keep more clients happy.
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Sitecore used Gainsight to support its move from on-premise software to a SaaS subscription model. Gainsight helped Sitecore automate customer... success processes and gather key data and analytics. The platform enabled Sitecore to segment customers, track health metrics, and tailor communications. Automation replaced manual tasks, making processes repeatable and scalable. Sitecore now identifies upsell opportunities and supports a growing customer success team.
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Gainsight Customer Education helped SPS Commerce boost customer retention by 30% in one year. SPS used Gainsight to deliver personalized... training to over 42,000 customers. The platform enabled SPS to segment users, create custom learning paths, and improve product adoption. SPS also reduced support calls and increased operational efficiency. Gainsight’s intuitive interface and ongoing support made training easy and scalable.
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Mavenlink used Gainsight PX and CS to track adoption, addiction, and attitude metrics. They built a client health signal tool... that predicts retention with 86% accuracy. Product and customer success teams used data to improve product-market fit. Gainsight helped them plan resources and align product features with client needs. Daily tracking of customer health scores improved retention forecasting.
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Gainsight CS helped NAVEX boost NPS survey responses by 500%. NAVEX used Gainsight to automate customer journeys and improve engagement... at scale. The company saved the work of eight full-time employees by sending nearly 193,000 digital customer success emails. NAVEX also improved customer retention and product adoption. Gainsight enabled NAVEX to guide customers with a digital customer success model and better track customer health.
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Lytho used Gainsight to improve their customer advocacy program. They tracked advocacy events and built a dashboard to identify and... manage advocates. Gainsight helped them double advocacy events year over year. Now, 19% of Lytho's customers participate in advocacy programs. The new process also lets sales and marketing find advocates while protecting customer relationships.
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Gainsight helped LeanIX manage a growing multi-product platform. The Customer Success team used Gainsight to track customer health and spot... cross-sell opportunities. Gainsight's Relationships feature gave LeanIX a clear view of each product and customer link. This led to better teamwork between Customer Success and Sales. LeanIX saw an 80% increase in business pipeline and a 75% rise in bookings year over year.
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Personio used inSided by Gainsight’s community platform to help customers support each other. They created online communities for German and... international users. This led to a 10% decrease in support costs. The community generated 2,000 new business leads. Community members are half as likely to churn as non-members. Personio also uses the platform to gather product feedback and educate customers.
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Gong used Gainsight’s community tool to connect customers and share knowledge. The platform’s federated search let users find answers across... Gong’s tech stack, saving time and boosting self-service. In the first year, Gong’s community saw 12,000 unique visitors and 4,500 registered members. Active community users had three times higher upsell rates. Community engagement also improved customer retention and influenced ARR growth.
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Cognite used Gainsight's Customer Communities to centralize content and build a digital hub for customers. They created Cognite Hub to... support high-touch customer success and peer-to-peer learning. 99% of customers and partners registered, with over 2,000 users and 110,000+ pageviews. The community enabled faster answers, better product feedback, and stronger customer relationships. Cognite now plans to expand the community with new programs and features.
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GoTo used Gainsight CS to automate customer success workflows and email campaigns. With just eight CSMs, they managed thousands of... small business customers and processed 1,200 CTAs per week. Gainsight’s pooled CSM model and Salesforce integration enabled proactive outreach and deeper customer insights. Their automated newsletter campaign achieved a 33% open rate. The team saved five hours per week and improved morale by focusing on high-value tasks.
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DocuSign used Gainsight to unify customer engagement across its digital ecosystem. The company replaced fragmented systems and manual workflows with... a centralized approach. Gainsight brought together customer success, community, and education teams. This saved hours of manual work each month. DocuSign improved the customer experience and scaled engagement efficiently.
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Gainsight Customer Education helped Bonfire save 2,000 hours per year by removing 1:1 training. Bonfire used Gainsight to build and... scale its academy for government procurement teams. 100% of implementations now use Bonfire Academy, speeding up onboarding. The number of support tickets dropped, freeing up the Customer Excellence team. Gainsight enabled Bonfire to deliver a better user experience without growing its team.
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Benchling used Gainsight CS and PX to scale customer success as their user base grew. Their old platform lacked advanced... reporting and digital engagement tools. Gainsight enabled a digital customer success strategy, combining personal and digital touchpoints. CSMs now get real-time risk alerts and improved renewal forecasting. Sales and technical teams also benefit from unified data and streamlined workflows.
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6sense needed a stronger customer success solution as their business grew. They chose Gainsight Essentials to improve their customer experience.... Gainsight gave them a clear framework to follow. This helped 6sense gain more visibility and consistency. The new system made it easier to scale their customer success operations.
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Gainsight’s Journey Orchestrator helped athenahealth automate customer communications. The tool let them combine CRM data to create targeted outreach lists.... They used digital campaigns to reach customers at every stage of the journey. This improved efficiency for customer success managers. The platform supported lifecycle campaigns and proactive engagement. athenahealth operationalized their customer lifecycle across all CSM segments.
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Gainsight helped AgriWebb boost product adoption by 26% among existing customers. The pandemic ended in-person training, so AgriWebb launched an... online academy using Gainsight Customer Education. Farmers and stakeholders accessed short, easy courses on their own time. The academy offered personalized learning paths for different user groups. More customers completed onboarding, and conversations became more advanced. Gainsight made it easy to create and deliver training quickly.
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Alteryx used Gainsight to build a Digital Customer Success model. They needed to help lower-ARR customers who had lower retention... and NPS. Gainsight automation let them deliver success plans and onboarding at scale. In nine months, Alteryx increased their CSM to Account ratio by 4X. They saw more product usage, fewer deactivations, and higher customer lifetime value.
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Gainsight gives athenahealth a full 360-degree view of every customer. The platform helps customer success managers spot risks and opportunities... early using AI-powered scorecards. Teams use dashboards to track customer health, engagement, and revenue trends. Automated updates capture key milestones and executive changes. This data-driven approach improves retention and expansion forecasting for athenahealth.
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Gainsight CS and PX helped Software AG's TrendMiner team build a digital customer success model. They used in-app engagements and... automated onboarding to reach more users. NPS scores improved by 35 points and initial user activation rose by 10%. Switching to digital engagement increased NPS survey responses 5X and webinar registrations 3X. Gainsight enabled better customer health tracking and more effective user journeys.
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Front used Gainsight to build a digital customer education program and community. They launched Front Academy for onboarding and peer-to-peer... learning. 80% of their largest clients used the Academy in one year. Users who engaged with the Academy and Community had a 20% higher product adoption rate. The team became more efficient and hit key onboarding milestones faster.
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Gainsight Essentials helped Olive build new processes and structure for customer success. Casey Baldin, working alone, used Gainsight to organize... and improve customer health tracking. Olive went live with Gainsight in just four weeks. The platform gave better insight into customer needs and product feedback. Gainsight enabled Olive to identify and leverage customer champions.
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Gainsight Customer Success and Product Experience helped Software AG's TrendMiner team boost NPS by 35 points and increase initial user activation by 10%. They switched from... email to in-app communications, leading to 5X more NPS survey responses and 3X more webinar signups. Gainsight enabled flexible health scoring, automated onboarding, and better adoption data. The team used playbooks, automated emails, and in-app engagements to drive digital customer success and improve user satisfaction.
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Gainsight CS helped GitLab boost customer success team engagement. GitLab simplified complex processes and unified customer data using Gainsight. They... integrated Salesforce for better workflow and automated success plan creation. These changes increased Gainsight adoption from 40% to over 65% in 10 months. The customer success team now works more efficiently and is more enthusiastic about using Gainsight.
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SAP LeanIX uses Gainsight CS to improve account understanding and customer health. The platform helps automate upsell processes and replaces... static account plans. Gainsight AI supports expansion and provides better customer insights. SAP LeanIX benefits from more efficient customer meetings and data-driven decisions.
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Gainsight Customer Communities helped Calendly shift from a support-focused forum to a creative, user-driven space. Before, most community visits were... just for troubleshooting. With Gainsight, Calendly made it easier for users to share ideas and real-world workflows. Now, 60% of community content is user-generated. This change gives Calendly’s product team direct feedback and inspires customers to try new things.
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Acquia used Gainsight Software to integrate customer success into its revenue operations. This led to a 12-point increase in renewal... rates and helped generate new sales pipeline. Acquia made it easy for customers to expand their subscriptions by showing value and offering direct links to product information. The company used customer success data to identify and act on expansion opportunities. This approach improved customer retention and supported revenue growth.
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Skilljar helps Okta improve customer retention with personalized engagement and customer learning. Okta uses Skilljar to deliver targeted training and... support. This approach helps Okta scale its customer education programs. The result is better engagement and higher retention for Okta's users. Okta benefits from Skilljar's customer education platform in the information technology sector.
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Skilljar helps Handshake scale customer education and drive digital success. Handshake uses Skilljar to deliver training and improve customer onboarding.... The platform supports Handshake in creating effective learning experiences. This leads to better customer engagement and digital adoption. Handshake relies on Skilljar for its customer education platform.
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Gainsight CS helped Coveo shift to an outcomes-focused customer success strategy. The team used Gainsight to track customer health, manage... risk, and share insights across departments. Native integrations with Salesforce and Snowflake improved data syncing and made insights accessible without extra cost. Gainsight's AI features and reporting tools saved time and improved alignment with renewal teams. Coveo now delivers value to customers faster and more clearly than before.
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Okta used Gainsight to send nearly eight million digital growth emails last year. Personalized emails led to higher adoption rates.... Gainsight helped Okta link training, engagement, and renewals. Okta proved that customer education drives retention. Gainsight enabled Okta to scale customer learning and engagement.
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Jamf used Gainsight CS and Skilljar to connect customer success and customer education. They needed to scale onboarding for 76,000+... customers without losing the personal touch. Gainsight CS automated welcome emails and tracked progress, while Skilljar delivered training. Jamf saw a 60% adoption rate for a key feature and an 80% drop in support tickets for a common issue. Over 10,000 learners are certified annually, leading to higher retention and happier customers.
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Gainsight CS helped GitLab boost platform adoption from 40% to over 65% in 10 months. GitLab simplified workflows and unified... customer data, making Gainsight the main tool for their customer success team. They integrated Salesforce for better data sync and automated success plan creation. These changes increased engagement and made customer success managers more productive. The improvements inspired other teams and built momentum across the company.
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Skilljar helped Jamf combine customer success and customer education. Jamf used Skilljar to improve training for their users. The solution... made it easier to deliver learning content. Jamf saw better results in customer engagement and education. The platform supported their business goals in the technology sector.
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Staircase AI by Gainsight helped Tackle. io replace a complex customer success platform. The team gained fast, automated insights into...customer health and sentiment. Health and sentiment scores from Staircase predicted renewals and churn with high accuracy. Tackle.io integrated Staircase with Salesforce for seamless workflows. The solution enabled better risk conversations and improved renewal forecasting. Tackle.io now uses Staircase as the core of its customer success strategy.
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commercetools switched from their old customer success tool to Gainsight Essentials. Their previous tool lacked automation, lifecycle customization, and strong... reporting. Gainsight Essentials met their needs and offered a scalable solution for future growth. The new platform improved visibility and efficiency in customer success management. commercetools now has better processes and can support more customers as they grow.
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Gainsight helped Acquia boost renewal rates by 12 points. Acquia used Gainsight to automate customer communications and track user engagement.... Email open rates rose to 40–85% with targeted campaigns. Upsell programs generated at least $1M in new pipeline. Acquia improved entitlement management and customer experience using Gainsight’s tools.
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CData Software used Gainsight Customer Communities to boost engagement and lower support costs. They built a content-driven community that increased... customer interaction and self-service support. Gainsight's tools helped CData track support case deflection, saving over $650,000. The community also influenced $4.7 million in revenue, with $1.6 million in shared revenue and $100K in direct sales. Automated emails and gamification features kept users active and engaged.
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Gainsight Customer Communities helped Devo Technology build Devo Connect, an online community supporting every stage of the customer journey. Devo used the... platform to centralize product information, boost engagement, and streamline onboarding. After launch, one client saw engagement rise by 133% and support tickets drop by 55%. Gainsight enabled integration with CRM and Slack, making it easier for sales, support, and product teams to collaborate. The community now drives faster support, better feedback, and improved customer relationships.
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Gainsight CE helped Hornbill build a customer education program from scratch. Hornbill used the platform to create structured, scalable learning... journeys. The solution enabled digital onboarding, reseller training, and on-demand courses. Segmentation features allowed Hornbill to personalize learning for different audiences. This made customer education more meaningful and effective.
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Updater used Gainsight’s Customer Education platform to train thousands of users for US military family relocations. The company faced the... challenge of preparing moving service providers for strict military compliance and complex logistics. Updater built a digital training program, HomeSafe Connect Academy, using a phased approach to scale onboarding and education. Gainsight CE enabled secure, modular, and automated training delivery. As a result, Updater increased its network of authorized movers tenfold in a year and achieved a 55% training completion rate, far above industry norms.
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Gainsight helped Harri improve customer retention. Harri used Gainsight to find new ways to cross-sell and upsell. The platform gave... Harri better customer insights. Harri also made customer engagement easier. These changes helped Harri drive more revenue.
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Gainsight helped SAP LeanIX grow from 100 to 1,500 customers. The platform gave clear visibility into customer behavior. It reduced... manual work for customer success managers. SAP LeanIX shifted to digital customer success while keeping high engagement. Gainsight supported fast scaling of customer success operations.
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Staircase AI helped Launch Potato improve customer relationships. Launch Potato used AI-powered insights and real-time customer journey management. This helped... them track stakeholder changes and customer sentiment. The solution made their accounts stickier. Launch Potato is a small technology company in North America.
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Cognite used inSided to build Cognite Hub, a central community for its customers. The goal was to support a high-touch... strategy by making content and peer support easy to access. The community enabled faster answers, better product feedback, and more customer-driven product development. 99% of customers joined the community, leading to stronger relationships and a more customer-centric product. Cognite plans to expand the community with new programs and features to boost engagement and product adoption.
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Gainsight helped FloQast improve client calls and track customer health. The team used Gainsight to centralize customer data and monitor... adoption. Gainsight dashboards and Timeline made it easy to document client interactions and set reminders. Automation features supported their NPS survey program. FloQast scaled customer success while keeping quality high. Gainsight enabled quick action on client risks and better alignment with customers.
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Gainsight’s Through-Partner Customer Success helped FloQast give channel partners secure access to customer data. Partners used Skilljar by Gainsight for... onboarding and training. Automation cut manual work by 99.2%, saving over 265 hours per quarter. FloQast’s CS team now spends less time on updates and more on high-value tasks. Partners support customers directly with the right tools and data.
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Gainsight CS helped Coveo shift to an outcomes-focused customer success strategy. The team integrated all customer data into one platform,... improving visibility and efficiency. Gainsight features like CTAs, Timeline, and AI-driven tools streamlined reporting and risk management. Integrations with Salesforce and Snowflake made insights accessible across the company. Coveo now delivers better value to customers and aligns internal teams more effectively.
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Gainsight CS and Skilljar helped Jamf support 76,000+ customers by connecting customer success and education. Jamf automated onboarding and training,... leading to 60% adoption of a key feature and an 80% drop in support tickets for a common issue. Over 10,000 learners are certified each year. Real-time analytics let CSMs step in quickly to help customers. Jamf improved NPS, CSAT, and retention rates by aligning success and education teams.
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Aqua Security used Staircase AI by Gainsight to improve their customer health scoring. Before, their health scores were subjective and... failed to predict churn. With Staircase AI, they built a data-driven model using real-time insights and objective metrics. This led to a 95% accuracy rate in identifying accounts at risk of churn. Their forecasting margin of error dropped from 40% to under 5%. The Customer Success team became more proactive and aligned with sales on renewals.
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Gainsight PX helped Deltek increase account coverage per customer success manager from 100 to 500 accounts. Deltek also achieved an... 11-point improvement in net revenue retention. The company used customer insights to boost renewal rates. Gainsight enabled Deltek to scale customer success operations. These results show strong impact on customer retention and efficiency.
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Gainsight's Through-Partner Customer Success helped FloQast give channel partners secure access to customer data. Partners used Skilljar by Gainsight for... onboarding and training. Automation in Gainsight reduced manual work by 99.2%, saving over 265 hours per quarter. FloQast's CS team now spends less time on partner updates and more on high-value tasks. Partners can now support customers directly with the right tools and data.
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Oleeo used Gainsight CC and PX to launch a branded customer community. Within three months, 4,110 new visitors joined, with... 26% returning. The community became the main self-service hub, handling 57% of traffic directly. Oleeo saw a 20% boost in product adoption and expects to save $30,000 a year by reducing support queries. The projected ROI for the first year is over $245,000.
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Unqork used Gainsight CC to scale its customer community hub. They automated Q&A and self-service, raising answer rates to over... 75% and reply rates to 99%. The community's CSAT reached 96%. External user answers grew by 45%, reducing staff workload. Super users increased by 200% with a new SME app. Gainsight CC enabled Unqork to deliver a connected, high-value customer experience.
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Gainsight Customer Education helped Cin7 overhaul its training with automation and tailored learning paths. Cin7 saw Academy usage jump 11x,... from under 3,000 to over 34,000 users. Course completion rates rose from 20% to over 50%. Customers who took at least one course had a 7% higher retention rate. Cin7 cut training staff from four to one and reduced live training time by 60%.
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inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did... not get enough attention from customer success managers. Using inSided, Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.
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Unqork used inSided to build a unified customer experience with a central community hub. They needed to bring content from... many places into one platform for easy access and knowledge sharing. inSided’s API and customizability let Unqork connect resources and create a federated search across all content. In less than six months, active users in the community grew by 25%. By Q1, 85% of active customers visited the community three or more days a month. Partners also showed high engagement, with 91% visiting frequently.
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LinkedIn faced new challenges as it grew, making customer education more complex. The team combined Skilljar, Customer Success, and Customer... Communities to create a unified approach. This new system made learning easier and more fun for customers. Gainsight helped LinkedIn deliver value at scale. The solution supports ongoing customer learning and engagement.
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Gainsight helped Glassdoor scale its customer success operations during rapid growth. Glassdoor used Gainsight's Journey Orchestrator, Calls-to-Action, and dashboards to... manage both dedicated and pooled CSM models. The solution automated routine tasks and centralized performance tracking. CSMs now access real-time retention metrics and objective health scores. This improved customer engagement and streamlined renewals.
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Drift used Gainsight CS, PX, and Digital Hub to launch a digital customer success strategy. The company achieved 4,000 logins... and 900 event registrations. Drift saw a 40% re-engagement rate with customers. Gainsight helped Drift focus on metrics that drive retention. The platform supported holistic value for Drift's customers.
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Branch used Gainsight’s Staircase AI to improve customer retention. The team gained real-time insights into customer sentiment and churn risk.... They quickly identified early warning signs and acted before customers left. Customizable tracking cards flagged high-risk accounts. Leadership received detailed reports for better decisions. Real-time alerts helped teams respond faster and keep more customers.
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Drift used Gainsight CS, PX, and Digital Hub to build a digital customer success strategy. The platform helped Drift deliver... value to its customers. Gainsight enabled Drift to focus on key metrics and improve customer retention. The solution supported holistic customer engagement and digital experience. Drift leveraged Gainsight to drive measurable business outcomes.
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Handshake uses Gainsight CS and Skilljar to improve customer onboarding and education. The team delivers faster onboarding and smarter segmentation.... They use in-app, email, and human outreach to guide customers. Skilljar content and courses help customers learn quickly. This leads to stronger customer outcomes and better digital success.
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Learnship used Gainsight CS and PX to build a digital customer success strategy. They created a single source of truth... for their team. The platform helped them manage digital touchpoints with users. This led to better customer experience and higher adoption. Gainsight made it easier for Learnship to scale without losing quality.
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Gainsight CS and PX helped Arbor Education boost survey response rates by 1300%. Arbor moved from a manual onboarding process... to a digital customer success strategy. The customer-to-staff ratio improved from 24:1 to 100:1. Automation and in-app engagements replaced manual tasks. Arbor gained better customer insights and feedback. Teams now use data to improve customer experience.
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Studytube switched from Planhat to Gainsight Essentials for better customer visibility. The team needed pre-set workflows and templates to save... time and money. Gainsight offered easy integration with their tech stack. The platform provided dashboards and insights for the whole organization. Studytube improved efficiency and gained full customer visibility.
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Gainsight helped Learnship manage both customer and learner journeys. The platform enabled Learnship to balance automation with personal engagement. Learnship... scaled its communication without losing meaningful connections. Gainsight supported teams beyond just customer success. The solution provided a single source of truth for customer data.
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Gainsight’s automation helped Learnship support a global learner base. The platform enabled personalized, timely, and region-specific communication. Before Gainsight, communication... was slow and inconsistent. Now, every message is personal and sent at the right time. Learnship scaled customer service while keeping interactions meaningful and consistent.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. Their team saved up to five hours a week using integrated tools like Meeting Assist. Gainsight PX dashboards gave real-time insights into customer progress. Harri saw a 15% higher NPS for users of interview scheduling features. Moving to digital learning increased training capacity and user engagement.
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Gainsight CS and PX helped Reviewpro Reputation boost operational efficiency by 900%. The hospitality tech company used automation and in-app... engagements to streamline onboarding and centralize customer data. This led to a 17% increase in customer health scores and a 38% rise in proactive churn prevention. Over 15,000 self-service interactions reduced support needs. Reviewpro saw higher customer satisfaction and better engagement from targeted communications.
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Sequoia used Gainsight Digital Hub to launch the Grove Community in just six weeks. The platform enabled peer-to-peer engagement, with... 73% of content created by clients. Sequoia achieved 36% monthly active users and 3,000 total registrations. The community supports HR leaders, offers self-serve resources, and drives client feedback for product improvement. Gainsight helped Sequoia increase retention and revenue through a vibrant online community.
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Gainsight Essentials helped AutoRek save 2 hours per week for each customer success manager. AutoRek used dashboards, CTAs, playbooks, and... scorecards to automate tasks and improve collaboration. The platform gave AutoRek a 360-degree view of customer health. Customer success managers now have more control and better data for decision making. Gainsight enabled AutoRek to scale their customer success model and align teams around a single source of truth.
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Gainsight helped Currencycloud improve customer experience management. The team used Gainsight to track customer health and automate Net Promoter Score... surveys. This made it easier to spot trends and focus on high-priority accounts. Customer Success Managers saved time by not pulling data from many sources. Gainsight's tools and best practices helped Currencycloud support customers better and reduce churn risk.
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ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped... ADP understand clients better. ADP can now reach more customers. Gainsight made it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.
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Sana Benefits used Gainsight Essentials to automate tasks and improve visibility. The company wanted to secure its data and streamline... customer success operations. Gainsight Essentials helped reduce renewal admin time by 75%. Sana Benefits expanded its book of business while maintaining customer experience. The team is excited about unlocking more functionality with Gainsight.
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ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped... ADP understand clients better. ADP can now reach more customers. Gainsight made it easier for ADP to manage customer data. ADP plans to expand to a larger client base with Gainsight.
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Gainsight Customer Education helped Health Current train over 25,000 healthcare providers in Arizona. The platform replaced in-person sessions with scalable,... mobile-friendly online courses. Health Current saw an 87% drop in malware and phishing incidents, going from 80% to 10%. The solution made it easy to track learner progress and improve knowledge retention. Fast rollout allowed new courses to be published almost every week.
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Gainsight CE helped Iodine Software boost user engagement and software adoption. Iodine built a dynamic learning ecosystem for healthcare professionals.... The new approach led to a 97% activation rate and 91% course completion during onboarding. Customer satisfaction rose, with CSAT reaching 83%. Users gained confidence and proficiency, improving operational efficiency in healthcare settings.
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Gainsight CS helped Omnicell shift focus from support to customer health. The platform unified customer data, automated workflows, and enabled... real-time NPS tracking. Omnicell saw a 30% increase in healthy customers and a 30% rise in on-time renewals. Gainsight enabled digital engagement, sending 100,000 targeted emails with a 20% open rate. The solution aligned teams and improved customer retention and satisfaction.
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Gainsight helped Rockwell Automation connect engagement and churn risk using AI-powered tools. With Staircase, they now measure engagement quality and... identify sentiment in real time. This accelerates their customer success process. Gainsight's platform supports automation and scaling for large enterprises.
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Rockwell Automation uses Gainsight CS, PX, and Staircase AI to improve customer success. They automate engagement and use sentiment analysis... to measure customer interactions. Standardized processes help them scale their customer success strategy. These tools let them identify churn risk faster and strengthen customer outcomes. Gainsight’s platform supports real-time insights and better user adoption.
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Staircase AI helps Syte, a product discovery platform, manage fast growth and a growing customer base. Syte uses Staircase AI... to get real-time, AI-powered customer engagement insights. This helps Syte understand customer sentiment and keep service quality high. The solution supports Syte in scaling customer success without losing the personal touch.
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Skilljar helped a mid-market company improve customer training. The company used Skilljar's customizable interface to make training easy for users.... API connections allowed personalized landing pages and highlighted relevant training. This was not possible with their previous system. The VP of product education praised Skilljar for enabling a leap forward in customer training.
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