Product Business Settings

Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising industries and is widely used by Enterprise, Large Enterprise, and Mid Market.

Salesforce Live Agent Product Overview

Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.

How satisfied the customers are with Salesforce Live Agent use-cases

Reviews

"...create a channel for customers to contact us through online chat...." Peer review by User

Salesforce Live Agent Customer Insights, Testimonials and Case Studies

 

Salesforce's Record ASR And New Debt Put Focus On AI Growth

Salesforce has executed a $25 billion accelerated share repurchase (ASR) funded by a new multi-tranche bond issuance. This move is coupled with the rapid adoption of its AI Agentforce platform, highl...ighted by a multi-year global deployment agreement with Adecco Group for Agentforce 360. These developments underscore Salesforce's focus on capital returns and AI growth.

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Tata Power partners with Salesforce to digitize renewable energy operations

Tata Power has partnered with Salesforce to digitize its renewable energy operations. Tata Power has deployed Salesforce's AI-enabled platforms, including Agentforce Sales, Service, and Marketing, to... enhance operational visibility and decision-making. The collaboration aims to improve customer and partner experiences and includes plans to develop additional AI-based workflows for customer service.

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Georgia Southern University & Redpath Launch Salesforce-Powered Platform to Strengthen ...

Georgia Southern University and Redpath have launched a new platform powered by Salesforce to enhance their capabilities. This initiative highlights Salesforce's role in providing robust technologica...l solutions to educational institutions.

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Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

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Vedant Fashions Limited - Apparel & Fashion - Large

Salesforce helped Vedant Fashions Limited unify online and offline shopping for its brands. The company used Commerce Cloud, Service Cloud, Slack, Tableau, and Experience Cloud to connect customer da...ta and improve service. Online conversions rose by nearly 100%. Organic traffic increased 90% year-on-year. Site speed doubled, and add-to-cart rates grew by up to 90%. Service Cloud reduced validation time from an hour to five minutes, streamlining returns and alterations.

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lightning

Peers used Salesforce Live Agent for engagement management and advertisement

Salesforce Live Agent Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)

Salesforce Live Agent Integrations

Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (9)
Data Export

3.80/5 ★

Read Reviews (4)

Few API Integrations for Salesforce Live Agent

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Salesforce Live Agent

Top Failure Risks for Salesforce Live Agent

Salesforce, Inc. News

Product
 

Salesforce Adds Agentforce into Salesforce Suites to Help Small ...

Salesforce has integrated Agentforce AI into its SuitesFree, Starter, and Proto enhance small business operations. This AI-driven feature, including the Employee Agent, streamlines customer interactions, sales, and service efficiency without extra setup. The integration offers quick access to account summaries and personalized communication, improving productivity and decision-making while maintaining data security.

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Product
 

Salesforce brings AI directly into CRM workflows for SMBs

Salesforce has integrated AI into its CRM for small businesses, enabling teams to quickly turn customer data into actionable insights. The AI features allow for instant summaries of accounts, deals, and support cases, reducing the time needed for decision-making. This enhancement aims to streamline workflows by embedding intelligence directly into the CRM, facilitating faster and more efficient customer interactions.

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Product
 

Salesforce introduces all-in-one Agentforce Contact

Salesforce has launched the Agentforce Contact Center, an integrated solution combining voice, digital channels, CRM data, and AI agents. This platform enhances customer service by enabling seamless AI-to-human handoffs and providing real-time interaction insights. Built on Salesforce's unified platform, it eliminates the need for complex integrations, reducing operational costs and improving customer satisfaction through smarter, personalized interactions.

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Product
 

Salesforce Agentforce Brings AI to the Contact Center

Salesforce has launched Agentforce for Contact Center, an AI-powered solution integrated into its Service Cloud. This product embeds autonomous AI agents within existing CRM workflows, handling voice, chat, SMS, and email interactions. It aims to reduce operational costs by autonomously resolving customer issues and escalating complex cases to human agents. The system features a reasoning engine and integrates with Amazon Connect for voice capabilities. Salesforce's approach leverages its CRM infrastructure, minimizing integration challenges and enhancing adoption.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO