Salesforce Live Agent Overview

Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.

Other use cases:

  • Lead Engagement
  • Helpdesk Management
  • Generation Of New Leads
  • Workflow Management
  • Lead Management
  • Market Research
  • Forecasting
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to track sales clients and conversations to ensure proper follow up and follow through...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Salesforce Live Agent offers the best way to support and engage your customers while browsing your website so that you don t lose them. ..." 13 Best Live Chat Customer Service Software
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Live Agent Customer Service Software: Service Cloud
"...Salesforce's contact management is the world's most popular CRM feature...." Live Agent Customer Service Software: Service Cloud

Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Live Agent

Top Industries

  • Computer Software
  • Medical Devices
  • Marketing and Advertising

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.

Salesforce Live Agent Customer wins, Customer success stories, Case studies

What benefits does Salesforce Live Agent offer for Engagement Management?

How does Salesforce Live Agent address your Contact List Management Challenges?

How does Salesforce Live Agent facilitate Lead Engagement?

22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Curative - Healthcare - Medium

Curative Ditches $600, 000 Salesforce Contract Says 'AI Changes the Economics of Building ...

Austin, USA

Curative has terminated its $600,000 contract with Salesforce, opting to develop an AI-powered CRM system internally. This move underscores the potential of AI tools to enable faster, cost-effective ...software development tailored to specific business needs. Salesforce warns of the security and compliance challenges associated with internally developed systems, especially in regulated industries like healthcare.

Read on →
 

Siemens - Manufacturing - Very Large

Businesses nearly triple AI agent deployments — Salesforce

Munich, Germany

Salesforce reports a significant increase in AI agent deployments, with businesses nearly tripling their use over the past year. Siemens, a key customer, uses Salesforce's Agentforce platform to auto...mate lead qualification and routing, enhancing efficiency and sales growth. AI agents are increasingly handling complex tasks across industries, driving execution efficiency and improving customer interactions.

Read on →
 

Department of Defense - Defense - Very Large

DoD Authorizes Salesforce Agentforce 360 at Impact Level 5

Washington, USA

Salesforce's Agentforce 360 platform received Impact Level 5 authorization from the Department of Defense, enabling it to handle sensitive national security data. This clearance allows the deployment... of autonomous AI agents in military workflows. Salesforce aims to capture a significant share of the U.S. AI defense market, with the Army Human Resources Command as the first to deploy Agentforce 360 in this secure environment.

Read on →

Under Armour - Apparel & Fashion - Large

Baltimore, USA

Under Armour used Salesforce POS to improve its in-store experience. The company cut hardware support costs by 50% and reduced transaction time by 12%. Store setup now takes less than two hours, down... from a day and a half. There are no missing transactions or replication issues. Staff can handle customer search, registration, and checkout in one mobile app. This led to faster checkouts, lower costs, and higher customer satisfaction.

Read more →

Raylu - Information Technology And Services - Small

San Francisco, USA

Raylu used Salesforce and Slack to build a scalable revenue operations system. The team tracked five times more data per opportunity and doubled pipeline coverage. They automated billing and renewals... using Slack and Claude. Raylu managed all sales and marketing workflows without hiring a dedicated RevOps team. The integration gave them better visibility and control over their sales process. This helped Raylu grow fast while staying lean.

Read more →

Live Nation - Entertainment - Very Large

Beverly Hills, USA

Live Nation uses Agentforce to support over 120 venues with a single AI agent. The platform answers fan questions and automates up to 300,000 inquiries each year. At BottleRock Napa Valley, the AI ag...ent Melody guided fans through 37,000+ interactions in just 12 days. This solution helps Live Nation deliver fast, personalized support and improves fan experiences at events. The scalable system prepares Live Nation for future global events.

Read more →
lightning

Peers used Salesforce Live Agent for engagement management and advertisement

Salesforce Live Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)

Salesforce Live Agent Integrations

Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (9)
Data Export

3.80/5 ★

Read Reviews (4)

Few API Integrations for Salesforce Live Agent

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce Live Agent

Top Failure Risks for Salesforce Live Agent

Salesforce, Inc. News

Product

Sweep Launches Multi-Org Agent to Bring Cross-System Intelligence to Salesforce

Sweep has launched the Multi-Org Agent for Salesforce, enabling enterprises to manage multiple Salesforce environments efficiently. This new agent maps dependencies and automations across fragmented Salesforce systems, reducing risks like outages and compliance gaps. It supports strategic consolidation, M&A integration, and AI readiness. Sweep plans to extend this capability to Snowflake and ServiceNow soon.

Read more →
Product

Salesforce's AI Ambitions Gain Momentum with Evercore Backing

Salesforce is advancing its AI initiatives, particularly with its Agentforce product, as noted by Evercore ISI. The company is expanding its Agentic Enterprise Pro offerings to enhance AI agent deployment and broaden use cases for customers, signaling positive momentum in AI adoption.

Read more →
Product

Agentic AI Deployment Surges at Salesforce

Salesforce's 2026 Agentic Enterprise Index reveals a tripling in AI agent deployments, significantly enhancing customer engagement and operational efficiency. The index highlights a bifurcation in AI deployment strategies across industries, with consumer sectors focusing on task-specific agents and complex sectors on versatile agents. This shift underscores AI's growing role in driving business outcomes and competitive dynamics in enterprise technology.

Read more →
Financial

Salesforce Announces Date of Second Quarter Fiscal 2027 Earnings Release and Webcast

Salesforce announced it will release its second quarter fiscal 2027 financial results on August 26, 2026, followed by a live webcast to discuss the results.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO