Salesforce Live Agent Overview
Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.
Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The ability to track sales clients and conversations to ensure proper follow up and follow through...." Peer review by User
Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Live Agent
Top Industries
- Computer Software
- Medical Devices
- Marketing and Advertising
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Live Agent Use Cases
What benefits does Salesforce Live Agent offer for Engagement Management?
What benefits does Salesforce Live Agent offer for Advertisement?
What solutions does Salesforce Live Agent provide for Contact List Management?
What benefits does Salesforce Live Agent offer for Lead Engagement?
12+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Uber Eats
CASE STUDY Panasonic
CASE STUDY Zota
CASE STUDY Prudential
CASE STUDY Nexo
Peers used Salesforce Live Agent for engagement management and advertisement
Salesforce Live Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Salesforce Live Agent Integrations
Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Live Agent
Software Failure Risk Guidance
?for Salesforce Live Agent
Top Failure Risks for Salesforce Live Agent
Salesforce, Inc. News
Salesforce Partners with Polygon for NFT-Based Loyalty Program
Salesforce has partnered with Polygon to launch an NFT-based loyalty program. This collaboration will enable Salesforce customers to use its management platform to create and manage NFT loyalty initiatives on Polygon's blockchain. The partnership highlights Salesforce's integration with Ethereum and Polygon for its customer base.
Salesforce Named a Leader in the 2025 IDC MarketScape on Low-Code & No-Code ...
Similarweb has launched the GenAI Intelligence Toolkit, a new product designed to track brand performance and traffic across AI platforms like ChatGPT and CoPilot. This toolkit helps businesses understand AI-generated traffic's impact on digital marketing, offering insights into brand visibility and top-cited sources in AI responses. In June, AI platforms generated over 1.1 billion referral visits, highlighting the toolkit's relevance in the evolving digital landscape.
Veeam Data Cloud for Salesforce: Protecting Your Business-Critical SaaS Data
Veeam Software has launched Veeam Data Cloud for Salesforce, a new SaaS offering designed to enhance data resilience for Salesforce environments. This platform provides automated backup policies, surgical recovery options, and regulatory compliance support, all within a security-first architecture. It aims to unify SaaS data protection strategies, offering predictable costs and operational flexibility, addressing the critical need for robust Salesforce data protection.
Agentforce boosts Salesforce partner support, handling over 19,000 requests since inception
Salesforce has launched Agentforce for Partner Community, an AI agent designed to enhance partner support by providing 24/7 conversational assistance. Since its launch in March 2025, it has handled over 19,000 requests and engages 120,000 monthly users. This tool aims to streamline partner interactions, improve efficiency, and support AI adoption, reflecting Salesforce's commitment to leveraging AI for partner success.
Salesforce, Inc. Profile
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Employees
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