Latest News & Updates on Salesforce Live Agent

Anthropic launched Claude Tag, an AI assistant feature, into Salesforce's Slack app. This integration allows Claude to join conversations, complete tasks, and work across multiple channels. Claude Ta...g is available in Beta for Claude Team and Claude Enterprise, powered by Claude Opus 4.8.
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Salesforce has announced the general availability of its MCP servers, which integrate with Slack to enhance data-driven decision-making. The integration allows Slackbot to access Salesforce CRM, Data... 360, and Tableau, providing real-time insights and actions within Slack. This development aims to streamline workflows and improve collaboration by bringing data and communication into a single interface.
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Salesforce has enhanced its Slackbot by integrating it with the entire Salesforce platform, enabling users to access and interact with Salesforce, Tableau, Data 360, and Agentforce directly through S...lack. This update aims to simplify workflows by making Slackbot a central interface for collaboration and data retrieval, supporting Salesforce's Headless 360 strategy.
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Salesforce enhances Slackbot with MCP integrations, enabling seamless AI agent interoperability across its platforms and external agents like Anthropic and OpenAI. This integration aims to streamline... sales processes by reducing application switching and providing real-time insights. Salesforce's Slackbot acts as a "super agent," orchestrating tasks and simplifying CRM updates through natural language commands.
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Salesforce has launched MCP Servers, integrating AI and data analytics into Tableau and Slack. This integration enhances Slackbot's capabilities, allowing small businesses to access real-time data in...sights and collaborate effectively. The integration promotes data-driven decision-making and provides tools like Data 360 for comprehensive business data visualization.
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Salesforce integrates its Informatica acquisition into Data 360 and Agentforce platforms, enhancing AI-driven data and workflow capabilities. The company commits $1 billion to AI investment in Switze...rland, aiming to strengthen its European presence and agentic AI development.
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Salesforce has launched Agentforce Commerce, introducing AI agents like Shopper Agent, Buyer Agent, and Merchant Agent. These agents integrate with platforms such as ChatGPT and Google Search to enha...nce B2C, B2B, and order management processes. The release aims to transform commerce by leveraging AI for product discovery and customer engagement, offering a seamless connection between owned channels and external AI apps.
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Salesforce has integrated Claude AI, developed by Anthropic, into its CRM ecosystem, enhancing capabilities for US businesses. This integration allows Claude to analyze CRM data, automate tasks, and ...improve customer engagement through Salesforce's Agentforce AI platform. The Model Context Protocol (MCP) ensures secure real-time data access, benefiting industries like financial services and healthcare. The integration aims to streamline workflows and boost productivity by leveraging AI for complex tasks within Salesforce.
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Salesforce has launched Agentforce Help Agent, a new AI-driven customer service solution that integrates with its Agentforce 360 Platform. The service features a performance-based pricing model, char...ging only for issues resolved autonomously by AI. It supports various customer service tasks and channels, enhancing personalized and proactive customer experiences.
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Salesforce will require phishing-resistant multi-factor authentication (MFA) for privileged users starting July 20, 2026. This mandate affects users with roles like System Administrator and requires ...stronger authentication methods. Duo offers solutions like passkeys and Duo Mobile Proximity Verification to meet these requirements, ensuring secure access without disrupting workflows.
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Duo Security has integrated its Single Sign-On (SSO) solution with Salesforce, enhancing security by adding two-factor authentication and flexible security policies. This integration supports SAML 2....0 logins and offers features like endpoint assessment and verification, ensuring secure access to Salesforce applications.
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Salesforce has launched Agentforce Commerce, now generally available with Shopper, Buyer, and Merchant agents, enhancing e-commerce workflows. These agents integrate with native ChatGPT and Google AI..., improving customer interaction and operational efficiency. The rollout includes Agentic Commerce Search, leveraging Cimulate technology for intent-aware discovery, and Storefront Next for faster B2C launches.
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Salesforce has launched AI agents within its Agentforce Commerce platform, integrating with ChatGPT and Google. This update enhances B2C and B2B commerce, offering AI-driven features like conversatio...nal interfaces and advanced search capabilities. The integrations aim to improve conversion rates and streamline operations across retail channels, leveraging AI to connect product catalogs with external platforms.
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Salesforce has expanded its product offerings, including Agentforce and Data 360, to the AWS Marketplace in India. This integration allows Indian businesses to streamline procurement and IT managemen...t while leveraging Salesforce's AI and data-driven solutions. The collaboration with AWS aims to enhance digital and agentic transformations for enterprises in India.
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Salesforce has launched Agentforce Commerce, making Shopper, Buyer, and Merchant Agents generally available. The release includes ChatGPT integration and introduces Agentic Commerce Search, enhancing... product discovery. The solution aims to unify customer interactions across marketing, commerce, and service, keeping transactions on brand-owned platforms. This integration targets seamless customer experiences and data continuity.
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Salesforce's Summer '26 release introduces significant updates, focusing on AI integration, real-time data, and enhanced automation. Key features include multi-agent orchestration, self-service impro...vements, and AI-driven customer engagement tools. The release aims to enhance productivity and user experience across sales, service, and commerce functions, highlighting Salesforce's shift towards AI as a core business workflow component.
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Salesforce introduces a new pay-per-resolution pricing model for its Agentforce Help Agent, charging businesses only when issues are resolved autonomously. This shift from traditional seat-based pric...ing aims to align costs with successful outcomes, enhancing customer engagement and addressing previous adoption barriers. The model will be available from July 2026.
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Salesforce plans to release Agentforce Help Agent, an AI-driven customer service tool, next month. It integrates prepackaged actions and case management, enabling communication across multiple channe...ls. The tool simplifies deployment with plain-language configuration and adopts a new outcomes-based pricing model. Salesforce's acquisition of Fin will enhance future iterations of Agentforce Service.
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Salesforce has launched Help Agent, a prepackaged AI service agent on its Agentforce platform, designed to simplify AI customer service deployment. It offers a low-code setup and a new pay-per-resolu...tion pricing model, charging $2 per resolved issue. This approach aligns AI spending with operational value, focusing on business outcomes rather than raw AI usage. Help Agent and the updated Customer Service Portal will be available in July 2026.
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Salesforce is advancing its AI capabilities with products like Einstein, Agentforce, and Data Cloud, integrating AI-driven productivity tools into its core CRM stack. These tools enhance revenue oppo...rtunities within its existing customer base. Despite AI growth, Salesforce's core business remains tied to broader enterprise software budgets. The company reported $3.4 billion in AI and data ARR, emphasizing AI's role in reshaping its revenue mix.
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Salesforce introduced Agentforce Help Agent, a pre-packaged AI service agent designed for customer service teams. It features a pay-per-resolution pricing model, charging $2 per successful resolution.... The agent integrates with existing systems, supports multiple channels, and leverages Salesforce's Trust Layer for data protection. It will be available in July.
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Salesforce announced the general availability of its Agentforce Contact Center Workforce Engagement Management (WEM) suite, enhancing its CCaaS stack with workforce management, quality management, an...d AI activity visibility. This integration aims to streamline hybrid contact center operations by unifying human and AI agent management, offering a comprehensive solution for staffing and performance evaluation.
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Salesforce has introduced three AI pricing models: $2 per conversation, $0.10 per action, and $125 per user per month. This hybrid strategy aims to broaden AI adoption by aligning with diverse enterp...rise budgeting processes. The coexistence of these models reflects market uncertainty, as Salesforce navigates between pilot spending and budgeted commitments.
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Salesforce has launched Agentic Advisor, a new AI tool within its Agentforce for Financial Services, aimed at automating administrative tasks for financial advisers. This tool, part of a broader roll...out, includes features like Meeting Concierge and Run My Day to enhance client interactions and streamline daily operations.
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Salesforce introduced its "Headless 360" platform at the Salesforce World Tour London event, enabling users to access Salesforce data across various apps, enhancing productivity and efficiency. The c...ompany also announced a $6 billion investment in the UK by 2030, supporting AI training for 10 million workers and promoting AI-driven enterprise transformation.
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Salesforce has launched Agentic Advisor, an AI-powered suite integrated into its Agentforce for Financial Services platform. This suite automates advisor workflows, including meeting lifecycle manage...ment and client data aggregation, enhancing productivity. The phased rollout includes features like Meeting Concierge and Run My Day, designed to streamline administrative tasks and improve client interactions.
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Salesforce disabled its integration with Klue following a security breach involving OAuth token abuse, which exposed CRM data. The incident, identified by Reliaquest, mirrors previous attacks but lac...ks confirmed perpetrators. Salesforce emphasizes the breach is isolated to Klue's app and not due to a Salesforce vulnerability.
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Salesforce and Databricks have announced a strategic partnership to integrate their platforms, focusing on creating trusted data pipelines for AI agents. This integration aims to enhance AI agent act...ionability by ensuring data is governed, trusted, and actionable, addressing challenges like data privacy and agent reliability. The partnership positions them against competitors like Microsoft and Google in the AI platform space.
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Salesforce's Headless 360 architecture allows its data, workflows, and AI agents to integrate with any AI interface, enhancing its platform's accessibility within the broader AI ecosystem. This desig...n addresses concerns about AI disrupting Salesforce's market position by showing increased platform usage among customers adopting headless architectures.
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Salesforce has expanded its Agentforce ecosystem by integrating the Cirrus Fundraising Agent from Cloud for Good into its AgentExchange marketplace. This tool targets mission-driven organizations and... nonprofits, enhancing AI-driven donor intelligence and outreach capabilities. The expansion signifies Salesforce's strategic move to deepen platform usage among existing customers in the nonprofit sector.
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Cloud for Good has launched Cirrus Fundraising Agent on Salesforce's AgentExchange, enhancing AI-powered donor intelligence for nonprofits. This integration allows organizations to deploy and integra...te the solution within their Salesforce environment, improving donor engagement through predictive intelligence and personalized outreach.
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TitanX has expanded its native integrations with Salesforce and HubSpot, enhancing CRM workflow automation. The updates allow revenue teams to automate Phone Intent scoring directly within their CRM ...environments, eliminating manual processes. New features include dynamic list building, automated scoring schedules, and improved data enrichment, enhancing sales teams' ability to prioritize high-intent outreach effectively.
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OpenText has integrated its Communications solution with Salesforce, enabling businesses to create personalized, compliant customer communications directly within Salesforce workflows. This integrati...on allows teams to use Salesforce data alongside centrally managed templates and approval controls, enhancing the relevance and governance of customer interactions.
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Salesforce uses its own product, Shield: Data Detect, to secure its internal systems by automating the discovery of sensitive data across billions of records. This internal testing, known as the "Cus...tomer Zero" approach, has led to improvements in product stability, user experience, and future roadmap features, enhancing the security and compliance of Salesforce's enterprise platform.
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Salesforce announced several product updates, including the launch of Agentforce Communications with new AI agents for telecom, healthcare, and sales sectors. The company also expanded partnerships w...ith NVIDIA and Google Cloud, enhancing AI capabilities. New features for Slackbot and Agentforce for SMBs were introduced, alongside the launch of AgentExchange, a unified marketplace. Salesforce completed acquisitions of Momentum, Cimulate, and Qualified, strengthening its AI and data capabilities.
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Salesforce has updated its Agent Fabric AI and data platform with new tools like Agent Script and Trusted Agent Identity, enhancing AI governance and secure execution. These updates aim to integrate ...AI agents into Salesforce's core CRM and data products, emphasizing safe and auditable AI deployment. The enhancements position Salesforce competitively in the AI space, focusing on production use cases.
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Salesforce has expanded its Agent Fabric AI control plane, enhancing AI governance and orchestration capabilities. New features include Agent Script for guided determinism, a Visual Authoring Canvas,... and centralized LLM Governance for token management. These updates aim to improve control over AI agent networks, integrating platforms like Amazon Bedrock and Microsoft Foundry.
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Salesforce introduces the AI-powered Accessibility (A11Y) Agent to enhance accessibility in software development. This tool helps developers, designers, and product managers integrate accessibility f...rom the start, ensuring compliance with Web Content Accessibility Guidelines. The A11Y Agent offers real-time guidance, enabling efficient code review and remediation, and supports various development environments, promoting inclusive product design.
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Salesforce has launched Salesforce Headless 360, a platform enabling seamless collaboration between humans and AI agents. It offers modular, scalable development with features like the Headless Exper...ience Layer and Salesforce Multi-framework, allowing developers to build applications using familiar tools like React. The platform supports deployment across various channels, ensuring consistent user experiences.
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Salesforce is deploying its Agentic AI across core workflows, launching Agentforce Contact Center with Ribbon Communications and integrating with Moderna for life sciences operations. New e-signature... integrations with Syncfusion extend workflow coverage. These deployments embed AI into healthcare, communications, and document workflows, enhancing Salesforce's role in critical processes.
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Salesforce has transformed its engineering processes by adopting Claude Code, an AI tool that automates the software development lifecycle. This shift has led to a 50.8% increase in work items comple...ted per developer and a 151.3% rise in effective output. The company aims to build the most automated SDLC in the industry, focusing on agentic workflows that enhance productivity and quality.
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Salesforce has launched Agentforce Operations, a tool that automates workflows from process diagrams. This product aims to streamline tasks for agents, enhancing efficiency. The announcement coincide...s with a 2.74% rise in Salesforce's stock, reflecting positive market reception. However, broader market signals suggest mixed momentum and potential resistance ahead.
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Salesforce and Microsoft are intensifying their competition in the autonomous agent market. Salesforce's Agentforce platform offers AI-driven digital assistants that enhance customer relations manage...ment by handling complex tasks. Salesforce claims its agents are 33% more accurate and twice as relevant as competitors. The wider release of Agentforce is set for October 29, aiming to assist rather than replace human workers.
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Salesforce launched Agentforce Operations, a tool to automate enterprise workflows, and shifted to an AI-focused revenue reporting structure. This move emphasizes AI's central role in Salesforce's pr...oduct strategy and business performance.
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Salesforce introduced the Agentic Analytics Platform at the Tableau Conference 2026, designed to enhance AI-driven analytics. The platform features a "knowledge engine" built on 33 million semantic m...odels, enabling AI agents to interpret business data for decision-making. It integrates with tools like Slack and Microsoft Teams, offering "conversational analytics" and a "decision engine" for workflow automation. Collaborations with Snowflake and dbt Labs improve data compatibility.
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Salesforce is enhancing its enterprise AI strategy with Agentforce Operations, focusing on workflow automation and operational integration in manufacturing and financial services sectors.

Salesforce has introduced Salesforce Headless 360, a significant architectural shift allowing all Salesforce capabilities to be accessed via APIs, MCP tools, and CLI commands, eliminating the need fo...r a user interface. This change, announced at TrailblazerDX 2026, aims to enhance developer workflows and pro-code tooling while maintaining support for traditional Salesforce admins. Key components include Data 360, Agentforce, and AgentExchange, with many features already live and others rolling out through Summer 2026.
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Salesforce and Databricks have expanded their partnership to enhance AI agent workflows and data governance. Announced at the Data + AI Summit 2026, the collaboration focuses on integrating Salesforc...e's Data 360 with Databricks' Unity Catalog, enabling seamless data access and governance. New capabilities include federated search and MuleSoft Agent Scanner for Databricks, with further enhancements planned for H2 2026.
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AI/R Everymind expands its Salesforce Partner Cloud practice to enhance partner ecosystems using data, automation, and AI. As a Salesforce Summit Partner, AI/R Everymind aims to become a leading Sale...sforce Partner Cloud Systems Integrator, focusing on transforming partner ecosystems into revenue engines. The initiative aligns with Salesforce's vision of a connected partner experience.
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Salesforce has partnered with FIFA to become the Official Tournament Supporter for the 2026 and 2027 World Cups. This collaboration will leverage Salesforce's Agentforce 360 platform and Slack to enh...ance operational efficiency and deliver personalized fan experiences, significantly boosting brand visibility and market impact.
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Salesforce and Moderna have partnered to enhance Moderna's global commercial operations using Agentforce Life Sciences. This collaboration integrates data from SAP and e-commerce platforms to provide... a comprehensive view of healthcare provider interactions. The platform employs AI and automation for real-time insights, improving customer engagement and operational efficiency. This initiative supports Moderna's global expansion and infrastructure modernization, focusing on personalized, data-driven marketing and customer service.
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Salesforce and Merck Animal Health are collaborating to develop a unified customer platform using Salesforce's OneCRM. This platform will integrate devices, prescriptions, and customer data, enhancin...g service efficiency and online support for Merck. The partnership signifies Salesforce's expansion into healthcare and Merck's digital transformation efforts.
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Salesforce is acquiring Fin, a customer agent company, for $3.6 billion to enhance its AI offerings. This acquisition aims to broaden Salesforce's capabilities in delivering autonomous agents and imp...rove its position in the AI software market. Fin's AI Agent platform resolves complex customer queries across channels, supporting Salesforce's strategy to provide advanced AI-driven solutions.
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Salesforce has acquired m3ter, a platform specializing in consumption-based monetization. This acquisition will enhance Salesforce's Agentforce Revenue Management by integrating high-volume mediation..., metering, and rating capabilities, supporting enterprises with flexible usage and outcome-based pricing models for the AI era.
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Salesforce plans to acquire Fin, an AI-powered customer service platform, for $3.6 billion. The acquisition aims to enhance Salesforce's Agentforce platform with Fin's AI capabilities and is expected... to close in Q4 of Salesforce's fiscal year 2027.
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Salesforce is acquiring Fin for $3.6 billion to enhance its Agentforce autonomous AI agent platform. This acquisition aims to expand AI capabilities for large enterprises and SMBs. Salesforce also in...troduced new AI offerings, Agentic Advisor and Agentic Sales Package, targeting financial advisors and mid-market clients.
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Salesforce has announced the acquisition of AI agent firm Fin for $3.6 billion to enhance its Agentforce platform. Fin's AI technology, which automates customer support across multiple channels, will... integrate into Salesforce's ecosystem, potentially accelerating the adoption of Agentforce. This move aims to strengthen Salesforce's position in the AI agent market by leveraging Fin's existing customer base and proven technology.
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Salesforce announced a $3.6 billion acquisition of Fin, aiming to enhance AI adoption across its customer base. The acquisition, valued at nine times Fin's annual recurring revenue, is expected to le...verage Salesforce's distribution and product ecosystem to boost Fin's growth. This marks Salesforce's 15th M&A deal since May 2025, underscoring its focus on innovation amid AI-driven market shifts.
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Salesforce is acquiring AI customer agent platform Fin for $3.6 billion to enhance its Agentforce platform. This acquisition aims to integrate Fin's AI agents, which handle customer queries with mini...mal human support, into Salesforce's offerings. The deal is expected to close in fiscal 2027, expanding Salesforce's capabilities in AI-driven customer service.
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Salesforce plans to acquire Fin, formerly known as Intercom, for $3.6 billion to enhance its AI agent services. Fin's AI technology, which handles complex customer queries across multiple channels, w...ill be integrated into Salesforce's Agentforce platform. This acquisition aims to accelerate deployment for small to medium businesses and enhance enterprise-scale integrations, expanding Salesforce's AI capabilities in customer service.
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Salesforce is set to acquire Fin, a customer agent company, for $3.6 billion. This acquisition aims to enhance Salesforce's agentic AI capabilities, particularly with Fin's Apex model, which resolves... 76% of support queries. The acquisition aligns with Salesforce's strategy to dominate the AI market in enterprise software. The deal is expected to close in fiscal Q4 2027.
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Salesforce is acquiring AI customer-agent platform Fin for $3.6 billion, enhancing its Agentforce suite with Fin's Apex AI model. This acquisition aims to automate customer interactions across multip...le channels, including chat, email, and Slack, without altering Salesforce's fiscal 2027 guidance or capital return plans.
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Salesforce has announced a definitive agreement to acquire Fin, a leading customer agent platform, to enhance its Agentforce capabilities. This acquisition aims to accelerate Salesforce's push into a...utonomous AI agents, focusing on faster time-to-value and measurable outcomes for customers. Fin's technology, which resolves 76% of support volume end-to-end, will be integrated into Salesforce's platform, targeting rapid deployment for SMBs and commercial organizations.
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Salesforce has agreed to acquire Fin, an AI customer support agent previously known as Intercom, for $3.6 billion. This acquisition aims to enhance Salesforce's AI-driven customer service capabilitie...s.
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Salesforce has acquired AI customer service platform Fin for $3.6 billion to enhance its Agentforce ecosystem. The acquisition integrates Fin's "Apex" AI model, enabling autonomous agents to handle i...nquiries across multiple channels. This move aims to streamline operations and reduce human intervention, positioning Salesforce as a leader in AI-driven customer service solutions.
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Salesforce has signed a definitive agreement to acquire Fin, a customer agent platform company, for approximately $3.6 billion. This acquisition aims to enhance Salesforce's capabilities in deliverin...g autonomous agents across enterprises. Fin's AI Agent technology, known for high resolution rates in customer support, will complement Salesforce's Agentforce platform, offering fast deployment options for SMBs and commercial organizations. The transaction is expected to close in Q4 FY27.
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Salesforce has agreed to acquire AI customer service platform Fin for approximately $3.6 billion. Fin's AI Agent technology, powered by its proprietary AI model Apex, enhances customer service across... multiple channels. The acquisition is set to close in Salesforce's fiscal year 2027 Q4, aiming to integrate Fin's capabilities with Salesforce's Agentforce to deliver scalable, trusted service solutions.
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Salesforce announced its acquisition of AI customer service company Fin for $3.6 billion. This move aims to enhance Salesforce's AI capabilities, particularly in customer service. Fin's AI agent tech...nology, which resolves 76% of support queries, will integrate with Salesforce's Agentforce platform. The acquisition will add over 30,000 companies to Salesforce's customer base and is expected to close in Q4 of fiscal 2027.
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Salesforce is acquiring AI customer service platform Fin for $3.6 billion. The acquisition will enhance Salesforce's Agentforce platform, integrating Fin's AI capabilities for resolving customer quer...ies across multiple channels. This move aims to strengthen Salesforce's position in the competitive autonomous tech market. The deal is expected to close in the fourth quarter of fiscal 2027.
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Salesforce has agreed to acquire Fin, formerly Intercom, for $3.6 billion. Fin's AI agent, designed for customer support across multiple channels, will be integrated into Salesforce's Agentforce plat...form. This acquisition enhances Salesforce's ability to serve both large and mid-market clients with AI-driven solutions. The transaction is expected to close by the end of Salesforce's fiscal Q4 2027, pending regulatory approval.
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Salesforce has agreed to acquire AI customer support specialist Fin for $3.6 billion. This acquisition aims to enhance Salesforce's Agentforce business by integrating Fin's AI technology, which resol...ves 76% of customer queries without human intervention. The deal is expected to close in the fourth quarter of Salesforce's fiscal 2027.
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Salesforce announced the acquisition of AI customer service platform Fin for $3.6 billion. Fin, formerly Intercom, offers AI agents for resolving customer queries across multiple channels. Salesforce... plans to integrate Fin's technology and team into its Agentforce platform to enhance AI-driven customer service capabilities. The acquisition is expected to close in early 2027.
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Salesforce is acquiring AI agent platform Fin for $3.6 billion to enhance its Agentforce offering. This acquisition aims to deepen Salesforce's focus on automation and AI, allowing customers to deplo...y AI agents in customer service operations more effectively. The deal is expected to close in the fourth quarter of the current fiscal year.
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Salesforce announced a definitive agreement to acquire Fin, an AI-powered customer agent platform, for $3.6 billion. Fin's technology will enhance Salesforce's Agentforce platform, offering fast depl...oyment for service organizations. The acquisition, expected to close in fiscal Q4 2027, will add Fin's 30,000-company customer base to Salesforce.
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Salesforce announced its acquisition of AI software maker Fin for $3.6 billion. Fin specializes in AI agent-based customer support, integrating with platforms like live chat, email, WhatsApp, text me...ssaging, phone, and Slack. This acquisition aims to enhance Salesforce's capabilities in AI-driven customer engagement.
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Salesforce is acquiring Fin, a customer-agent platform, for $3.6 billion to enhance its AI capabilities in customer interaction management. Fin's AI model, Apex, will bolster Salesforce's Agentforce ...platform, which has seen significant growth. The acquisition aims to improve customer service efficiency without impacting Salesforce's fiscal 2027 guidance or capital return plans.
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Salesforce has announced its intent to acquire Fin for $3.6 billion to enhance its CRM capabilities. Fin's AI Agent, powered by Salesforce's Apex model, handles complex customer support inquiries acr...oss multiple channels. The acquisition aims to integrate customer data and is expected to close in Q4 of fiscal 2027, with no impact on Salesforce's FY2027 guidance.
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Salesforce signed a definitive agreement to acquire m3ter, a metering platform specializing in consumption-based monetization. This acquisition aims to integrate m3ter's capabilities into Salesforce'...s Agentforce Revenue Management system, enabling enterprises to implement and manage flexible, usage-based pricing models. The transaction is expected to close in Q2 of Salesforce's fiscal year 2027.
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Salesforce has acquired m3ter to enhance its revenue management capabilities, focusing on AI-driven consumption-based pricing. This acquisition integrates m3ter's metering and rating platform into Sa...lesforce's Agentforce Revenue Management suite, enabling enterprises to adopt flexible pricing models. The move aims to capture the growing market for cloud-based pricing solutions, driven by AI adoption.
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Salesforce has acquired m3ter, a London-based metering and billing platform, to integrate usage-based billing into its Agentforce Revenue Management system. This acquisition aims to address billing c...hallenges posed by AI agents, enabling consumption-based pricing. The move is part of Salesforce's strategy to enhance its AI agent stack, following previous acquisitions like Contentful and Informatica.
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Salesforce has acquired m3ter, a platform for consumption-based metering and billing, to integrate into its Agentforce Revenue Management. This move supports usage-based pricing for AI products, alig...ning software spend with real-time usage. The acquisition reflects a shift in enterprise software purchasing, emphasizing AI and data-heavy tools where value is tied to actual usage.
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Salesforce is acquiring m3ter, a London-based metering platform, to integrate usage-based billing into its Agentforce Revenue Management system. This acquisition supports Salesforce's shift from per-...seat to consumption-based pricing, addressing billing challenges posed by AI agents. The transaction is part of Salesforce's strategy to enhance its AI agent platform, with completion expected in Q2 of fiscal year 2027.
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Salesforce is acquiring m3ter to enhance its Agentforce Revenue Management platform. The acquisition will enable Salesforce to offer usage-based pricing and real-time billing for AI products, moving ...away from fixed subscriptions. The deal is set to close in Q2 FY2027, pending approvals.
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Salesforce will acquire m3ter to integrate its metering and rating platform into Salesforce's Agentforce Revenue Management suite. This acquisition enables real-time consumption-based billing for AI ...products, transitioning from flat subscriptions to flexible pricing. The deal is expected to close in Q2 FY2027.
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Salesforce has signed a definitive agreement to acquire m3ter, a metering and rating platform designed for consumption-based monetization. This acquisition will enhance Salesforce's Agentforce Revenu...e Management by integrating native consumption billing capabilities, allowing enterprises to adopt flexible pricing models. The deal is expected to close in the second quarter of Salesforce's fiscal year 2027.
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Salesforce signed a definitive agreement to acquire m3ter, a platform specializing in consumption-based monetization. This acquisition will integrate m3ter's real-time metering and billing tools into... Salesforce's Agentforce Revenue Management, enabling a shift from fixed subscriptions to flexible, AI-driven pricing models. The deal is expected to close in Q2 FY2027, pending regulatory approvals.
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Salesforce has agreed to acquire Contentful, a headless CMS platform, to enhance its Agentforce AI platform with a native content layer. This acquisition, expected to close in fiscal year 2027, will ...enable dynamic content orchestration and personalized experiences across channels. It complements Salesforce's strategy of integrating specialized AI capabilities.
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MK Partners has acquired Folderize, a Salesforce-native file and folder organization solution, enhancing its Salesforce product portfolio. Folderize, now available on Salesforce AgentExchange, offers... unlimited folder hierarchies, native storage, and sharing controls for Sales, Service, and Experience Cloud users. This acquisition aims to improve content management within Salesforce environments without external storage dependencies.
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Salesforce exceeded Q1 FY27 revenue and EPS expectations but issued a lower-than-expected Q2 revenue forecast, causing investor concern over AI's impact on traditional SaaS models. The company is foc...using on its Agentforce platform to balance per-seat license sales with AI-driven solutions.
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Salesforce's revenue forecast for the second quarter falls below Wall Street estimates, raising concerns about AI-driven disruption to traditional software demand. Despite a strong first quarter with... $11.13 billion in revenue and 98 new deals, the company faces investor apprehension over AI tools potentially impacting enterprise software demand.
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Salesforce reported better-than-expected Q1 earnings for 2027, with revenue reaching $11.13 billion, surpassing expectations. However, its full-year guidance slightly missed Wall Street estimates. Th...e company highlighted growth in its Agentforce AI tools, with annualized revenue exceeding $1 billion. Salesforce also acquired startups Cimulate and Momentum during the quarter.
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Salesforce reported a 13% year-over-year increase in Q1 revenue, reaching $11.1 billion, with subscription and support revenue up 14%. GAAP EPS rose 52% to $2.42, while non-GAAP EPS was $3.88, surpas...sing analyst expectations. The company highlighted growth in its Agentforce and Data 360 platforms. Salesforce raised its full-year profit guidance and announced a $25 billion accelerated share repurchase program.
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Salesforce reported record first-quarter fiscal 2027 results, with revenue reaching $11.1 billion, a 13% year-over-year increase. The company highlighted significant growth in its Agentforce and Data... 360 offerings, with annual recurring revenue hitting $3.4 billion. Salesforce also announced a $25 billion accelerated share repurchase program. The company remains optimistic about organic revenue growth in the second half of FY27.
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Salesforce's revenue outlook for the fiscal second quarter fell short of analysts' expectations, raising concerns about its ability to thrive amid AI disruptions. Despite a 13% revenue increase to $1...1.1 billion in the last quarter, driven partly by the acquisition of Informatica, the company's AI tool, Agentforce, is projected to contribute $1.2 billion annually. Salesforce anticipates revenue growth acceleration in the year's second half.
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Salesforce will release its first quarter fiscal 2027 earnings on May 25, 2026, followed by a webcast.

Salesforce has appointed Amit Chhangani, a former Google executive, as regional VP for partner business in ASEAN. Chhangani will focus on strengthening Salesforce's partner ecosystem to accelerate AI... adoption through collaboration with channel partners. His experience in ecosystem development and enterprise transformation is expected to enhance Salesforce's AI and data platform initiatives in the region.
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Salesforce CEO Marc Benioff announced the hiring of 1,000 graduates, emphasizing that AI will not eliminate entry-level jobs.

Salesforce has been ranked as the #1 CRM provider for the 13th consecutive year by IDC, a global market intelligence firm. Salesforce leads with a 20% market share and maintains top positions in sale...s, customer service, marketing, and other core applications. The company also achieved the #2 position in the Agent Build and Deploy market.
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Salesforce plans to revamp its revenue reporting structure from FY27 to better align with its AI-led Agentic Enterprise strategy. The new structure will categorize revenue into "Agentforce Apps" and ..."Data 360, Platform & Other," with products like Slack and Tableau grouped under broader AI-driven categories. This aims to provide clearer insights into AI-driven growth.
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Salesforce Marketing Cloud patched critical vulnerabilities that exposed email data across its platform. The flaws, involving template injection and weak encryption, allowed attackers to access email...s from all customers. Salesforce has fixed these issues, implemented AES-GCM encryption, and confirmed no unauthorized data access occurred.
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