Salesforce Helpdesk Overview
Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.
Use Cases
Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.
Business Priorities
Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.
Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Helpdesk works with different mediums / channels such as E-Mail. Phone Calls. Chat etc.
Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Salesforce Helpdesk Use Cases
What benefits does Salesforce Helpdesk offer for Helpdesk Management?
What Are the key features of Salesforce Helpdesk for Advertisement?
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Uber Eats
CASE STUDY Nexo
CASE STUDY Panasonic
CASE STUDY Prudential
CASE STUDY Zota
Salesforce Helpdesk Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (2) |
Salesforce Helpdesk Integrations
Salesforce Helpdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Helpdesk
Software Failure Risk Guidance
?for Salesforce Helpdesk
Top Failure Risks for Salesforce Helpdesk
Salesforce, Inc. News
CrowdStrike and Salesforce Partner to Secure AI-Powered Business
Salesforce and CrowdStrike have formed a strategic partnership to enhance the security of AI-powered business applications. This collaboration integrates CrowdStrike's Falcon Shield with Salesforce Security Center, providing enhanced visibility and protection for AI agents and applications. The partnership aims to secure AI-driven enterprises by offering features like automatic threat containment and real-time remediation through Slack.
Salesforce Customer AUM Biotech on Agentforce and SDR Agent - Salesforce
AUM BioTech, a small biotech firm, leverages Salesforce's Agentforce platform to automate lead generation and customer interactions, enhancing its competitive edge. CEO Veenu Aishwarya, despite no coding experience, developed an AI agent to manage leads and personalize outreach, significantly boosting efficiency and scalability. This strategic use of Salesforce technology allows AUM BioTech to compete with larger industry players.
Salesforce Data Cloud Governance is Generally Available
Salesforce has announced the general availability of Data Cloud Governance, a solution designed to enhance data management and security in the AI era. This product offers native, policy-driven controls for structured and unstructured data, ensuring consistent governance across all data platforms. Key features include AI tagging, policy-based governance, and dynamic data masking, aimed at improving compliance and trust in AI-driven initiatives.
CrowdStrike Announces Innovations with Amazon Web Services, Intel, Meta, NVIDIA, and Salesforce
CrowdStrike has integrated its Falcon Shield into Salesforce Security Center, enhancing AI security for Salesforce's customers. This collaboration aims to protect AI agents, workflows, and applications, fostering trust between business and security teams.
Salesforce, Inc. Profile
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