Richardson: Product updates, Customer stories, and Insights | 2026 Cuspera

Solution Selling from Richardson Sales Performance helped SIG Combibloc improve sales team performance. SIG Combibloc wanted to boost top-line growth and embed value-based selling. They launched a gl...obal commercial excellence program with role-specific training and CRM integration. The program led to a 20% increase in overall win rate and an 8% increase for the largest opportunities. SIG Combibloc achieved a 78/100 global net promoter score.
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Richardson Sales Performance helped OUTFRONT Media improve sales results. OUTFRONT Media needed to boost sales conversations and develop long-term skills for account executives and managers. They use...d a blended learning sales training program based on the Consultative Selling Framework. Account executives learned to focus on client needs and use better questioning strategies. Sales managers learned to coach for skill development and accountability. OUTFRONT Media saw a 20% increase in close rate, doubled growth compared to competitors, and achieved 10% revenue growth.
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OB Hospitalist Group used Richardson's Sprint Selling methodology to improve sales performance. They wanted a unified selling approach and better training for their team. Richardson provided agile sa...les training and workflow tools. This helped OB Hospitalist Group increase their win rate by 7% year over year. New hospital commitments also rose by 28%.
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Richardson delivered a customized sales training program for Mitel. Mitel wanted to improve sales consistency and coaching to boost revenue. The training included role-specific modules and agile sale...s coaching for managers. Mitel saw a 17% increase in average monthly billings for program participants six months after training. The program also achieved an 86% NPS rating and an 18% average knowledge increase post-training.
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Richardson helped LexisNexis Risk Solutions improve their sales process. LexisNexis wanted to make the buying experience better and build stronger customer relationships. They used Richardson’s Sprin...t Selling and Sprint Coaching, creating the 3C Academy focused on confidence, curiosity, and courage. Over 500 managers, coaches, and reps were trained. LexisNexis saw a 10-15% increase in win rates after the training.
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Richardson Accelerate helped Cencora MWI Animal Health Division shift to a customer-focused sales approach. The team used digital learning, virtual instructor-led workshops, and consultative selling ...training. Sales professionals improved their skills in call preparation and customer engagement. The division saw a 116.6% average improvement in sales call preparation skills and a 66.6% improvement in engaging customers. They exceeded their fiscal year 2020 plan objectives after the training.
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