Driving Growth for Brands and Retailers using User Generated Content
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Consumer Goods Case Studies and Customer Success Stories with PowerReviews
Mary Kay
- Consumer Goods
- Very Large
Dallas, USA
Mary Kay used PowerReviews to boost its online presence and collect user-generated content. The company gathered 118,000 reviews, covering over... 86% of products, with a 4.6-star average. In some countries, review volume grew by 325%. Mary Kay also collected over 200,000 social media images. Shoppers who interacted with these images had 3.19 times higher conversion rates. The transition to PowerReviews was fast and seamless, launching in 12 markets in one month.
PowerReviews helped L’Oréal Kérastase boost product reviews with a strategic sampling program. The brand achieved an 88% review completion rate... and 95% of all reviews were 5 stars. Kérastase used PowerReviews to send 1,165 products to reviewers over 15 months. The digital team found the process simple and effective. Kérastase now plans to use sampling for all new launches and key products.
Infantino used PowerReviews to boost product review rates for its baby and parenting products. With PowerReviews, Infantino achieved a 90–100%... review completion rate on sampling campaigns. The company collected over 1,500 reviews and 800+ customer images, with an average star rating of 4.7. User-generated content from reviews increased buyer confidence and helped launch products online. Infantino now supports up to 20 SKUs in sampling campaigns at once.
PowerReviews Product Sampling helped L’Oréal Kérastase boost ratings and reviews for its haircare products. The brand achieved an 88% review... completion rate and an average rating of 4.46 out of 5 stars. 95% of all 5-star ratings came from these sampling campaigns. Kérastase increased its investment in the program by 130%. The process is simple and streamlined for the digital team.
PowerReviews helped Infantino boost review completion rates to 90–100% with product sampling campaigns. Infantino collected over 1,500 reviews and 800+... customer images, raising their average star rating to 4.7. User-generated content built trust and credibility for new parents shopping online. The platform's flexibility and strong support team enabled Infantino to run up to 20 sampling campaigns at once, improving product launches and customer feedback.
PowerReviews helped Mary Kay collect 118,000 reviews, covering over 86% of products with a 4. 6-star average. Some countries saw...review volume jump by 325%. Mary Kay launched PowerReviews in 12 markets and multiple languages in just one month. Using Power Social, they gathered 201,898 social media images, driving 3.19x higher conversion rates for shoppers who interacted with this content. The transition to PowerReviews was seamless and required little internal effort.
PowerReviews helped Zildjian boost ecommerce results fast. Zildjian used PowerReviews for ratings, reviews, and user-generated content on its Magento-powered sites.... In 90 days, shoppers who interacted with UGC converted at 223.8% the rate of those who did not. Syndication to Guitar Center drove a 112% conversion lift there. Zildjian collected hundreds of reviews in 60 days and saw high email open rates. Integration with Magento was seamless and quick.
PowerReviews Benchmarking Sentiment Analytics helped PROFOOT, a Brooklyn-based footcare brand, achieve record sales growth. PROFOOT needed a way to analyze... customer reviews and benchmark against competitors. PowerReviews provided deep insights, easy review aggregation, and competitive benchmarking. The solution enabled PROFOOT to secure new retail placements and boost customer engagement. Jessica Donoghue, VP of Marketing, credits PowerReviews for their strongest sales season yet.
PowerReviews helped Mizuno USA boost syndicated reviews by 89%. Mizuno used PowerReviews to collect over 150 reviews before launching a... new shoe. The platform gave Mizuno more customer feedback and insights. This improved product launches and customer confidence. Mizuno tracked sentiment and made service improvements using PowerReviews analytics.
PowerReviews helped Maesa boost product awareness and engagement. Maesa used product sampling and ratings & reviews to build trust for... new beauty products. The company generated 986 authentic reviews and achieved a 90% response rate in sampling campaigns. 91% of site impressions are on products with reviews, increasing shopper confidence. Maesa values PowerReviews for innovation and partnership.
Mizuno USA used PowerReviews to collect more customer reviews and improve product pages. They increased syndicated reviews by 89%, helping... more shoppers see real feedback before buying. The team gathered over 150 reviews for a new shoe before launch by engaging event participants. PowerReviews analytics helped Mizuno track feedback and make product and service improvements. Customer sentiment data led to better return policies and clearer communication.
PowerReviews helped PROFOOT use Benchmarking Sentiment Analytics to analyze thousands of customer reviews. This gave PROFOOT deep insight into brand... performance and customer sentiment. The data let them compare their products to competitors and show proof to retailers. As a result, PROFOOT closed out its best sales year and added new items to drugstore chains. The solution made it easy to track feedback and boosted customer engagement.
Maesa used PowerReviews to boost product awareness and engagement for its beauty brands. The company ran product sampling campaigns, generating... 986 authentic reviews. Maesa achieved a 90% response rate from these campaigns. Reviews appeared on product pages before launch, helping shoppers feel confident. 91% of site impressions were on products with reviews, making reviews key to Maesa’s strategy.
PowerReviews helped Zildjian boost ecommerce results fast. In just 90 days, shoppers who interacted with user-generated content on Zildjian’s sites... converted at a rate 223.8% higher than those who did not. Zildjian used PowerReviews to collect reviews, images, and videos, integrating them into their Magento-powered online stores. Syndicating this content to retailers like Guitar Center drove a 112% conversion lift there. Zildjian quickly gathered hundreds of reviews and gained valuable customer insights for marketing and product teams.
PowerReviews helped FLOR re-platform their site to Salesforce Commerce Cloud. They used the PowerReviews SFCC Link Cartridge to quickly integrate... historical review data and highlight customer reviews and Q&A. FLOR saw a significant increase in user generated reviews and Q&A after the integration. The seamless setup reduced backend development work by 75%. This improved their conversion and engagement with user-generated content.
Retail Case Studies and Customer Success Stories with PowerReviews
Room & Board
- Retail
- Medium
Minneapolis, USA
PowerReviews helped Room & Board boost ecommerce results with Ratings & Reviews and Q&A tools. After launch, conversion rates for... shoppers who read reviews or Q&A were 95% higher than average. 79% of products now have reviews or Q&A. Reviews influenced 30% of all sales, while reviews and Q&A together influenced 45% of sales. Room & Board collected 5,000 reviews before launch, driving more confident and informed buyers.
PowerReviews helped Rack Room Shoes grow their ratings and reviews from 700,000 in 2020 to over 3. 6 million in...2023. The retailer saw a 354% year-over-year increase in syndicated review volume and a 50% boost in native review response rates. User-generated content increased buyer confidence and supported their Buy Online, Pick Up in Store business. PowerReviews' analytics and moderation tools made it easy to manage and analyze reviews, helping Rack Room Shoes improve customer experience and conversion rates.
PowerReviews helped National Business Furniture boost online sales and customer service. NBF saw a 23% increase in reviews year over... year and answered over 2,500 customer questions annually, nearly all within 48 hours. The company published 20,000 reviews across 1,103 products, with an average rating of 4.6 stars. Using PowerReviews managed sweepstakes, NBF achieved a 43% month-over-month increase in reviews and a 53% conversion lift from Q&A.
PowerReviews helped Gardener’s Supply Company boost sales and customer experience by embedding ratings, reviews, and user-generated content on product pages. The company collected... over 14,000 reviews and 1,500 images in a year, and amplified hundreds of Instagram images. UGC Analytics gave actionable insights to improve products and procurement. Gardener’s saw higher conversion rates and a strong return on investment from these solutions.
PowerReviews helped Rack Room Shoes boost review volume from 700,000 in 2020 to 3. 6 million in 2023. The retailer...saw a 354% year-over-year increase in syndicated review volume and a 50% rise in native review response rates. PowerReviews' content moderation and analytics tools made it easy to manage and analyze user-generated content. Rack Room Shoes used these insights to improve customer confidence and drive more online and in-store sales. The partnership also led to a 3.5% increase in review length in just 90 days.
PowerReviews helped WEBS – America's Yarn Store boost online engagement and sales. The company used Ratings & Reviews, Q&A, and... Social Curation tools to collect over 30,000 customer images. Q&A interactors saw an 11.9% conversion lift. Reviews with images doubled conversion rates to 8.8%. Ratings & Reviews conversion increased to 22%. WEBS now ranks most products No. 1 or 2 on Google, driving more traffic and sales.
PowerReviews helped Room & Board boost online and in-store sales with Ratings & Reviews and Q&A. After launch, 79% of... products had reviews or Q&A. Shoppers who read reviews or Q&A converted at a rate 95% higher than average. Reviews influenced 30% of all sales, while reviews and Q&A together influenced 45%. Room & Board collected 5,000 reviews before launch, driving buyer confidence and engagement.
PowerReviews helped Home Outlet boost its online business during COVID-19. The company used ratings and reviews plus UGC analytics to... improve customer experience and buyer confidence. In the first 7 months, Home Outlet collected 195 reviews with a 4.47-star average and expects to double its online business year-over-year. Post-purchase emails and sweepstakes drove more reviews. PowerReviews' support and best practices led to fast results and high ROI.
PowerReviews helped evo boost reviews written on mobile by 203% year over year. The retailer used mobile-first review collection to... improve user-generated content across devices. Overall, evo saw a 23% increase in reviews written. Over 23,000 products now display user-generated content. Reviews became a key tool for driving conversions on evo's ecommerce site.
PowerReviews helped evo boost mobile review collection. evo used mobile-first review features to make it easy for shoppers to leave... feedback. The number of reviews written on mobile grew by 203% year over year. Overall, reviews written increased by 23%. Over 23,000 products now show user-generated content. Reviews became a key tool for driving conversions on evo’s ecommerce site.
PowerReviews helped Home Outlet collect 195 reviews in 7 months, with an average rating of 4. 47 stars. The company...used user-generated content to boost buyer confidence and support ecommerce growth during the pandemic. Post-purchase email campaigns and sweepstakes increased review volume. Home Outlet expects to double its online business year-over-year. Insights from reviews guide marketing and product decisions.
PowerReviews helped Gardener’s Supply Company boost sales by amplifying customer social content. The company used PowerReviews to display over 14,000... reviews and 1,500 images on its website. Integrating user-generated content from social media increased conversion rates and improved Google’s view of the site’s authority. UGC Analytics gave actionable insights to improve products and procurement strategies. Gardener’s saw a strong return on investment and more confident shoppers.
PowerReviews helped WEBS - America's Yarn Store boost online engagement and sales. By using Q&A and Social Curation tools, WEBS... saw an 11.9% conversion lift from Q&A interactors. Over 30,000 customer images were collected, and reviews with images doubled conversion rates to 8.8%. Most of WEBS' 12,000 products now rank No. 1 or 2 on Google. User-generated content became central to their digital strategy, driving community and business growth.
PowerReviews helped National Business Furniture boost online sales and customer service. NBF published nearly 20,000 reviews across 1,103 products, with... 87% of those products gaining reviews only through syndication. The company saw a 23% year-over-year increase in reviews and a 53% lift in conversion from Q&A. Review completion rates doubled after integrating in-store order data. NBF also increased review volume by 43% month over month after switching to PowerReviews-managed sweepstakes.
Food & Beverages Case Studies and Customer Success Stories with PowerReviews
Kiss My Keto
- Food & Beverages
- Small
PowerReviews helped Kiss My Keto triple conversion rates and boost sales by 40%. The company used Ratings & Reviews, UGC... Syndication, and Shopify Plus integration to scale its user-generated content program. Implementation took just 17 days. Syndicated reviews with Walmart and user content in ads drove strong results. Kiss My Keto saw better ad performance and seamless onboarding with PowerReviews.
PowerReviews helped Heaven Hill boost online review volumes by 2,432% across eight products. The Receipt. Review. Collect. solution enabled fast,... verified review collection from real buyers, overcoming legal limits on alcohol marketing. Heaven Hill saw first reviews within 72 hours and a 1,450% increase for Evan William Honey Whiskey. Reviews are now syndicated to key distributors like Drizly, improving digital shelf presence and driving sales. The platform's analytics and easy export features help Heaven Hill act quickly on customer insights.
Post Consumer Brands
- Food & Beverages
- Very Large
PowerReviews helped Post Consumer Brands boost review volume by 724% across 19 products using Receipt. Review. Collect. The company collected... 3,000 reviews in just 3 days. Star ratings for Fruity Pebbles jumped from 2.9 to 4.6. The solution was easy to use and required minimal effort from the lean ecommerce team. Ratings and reviews now drive consumer insights and support retail partnerships.
PowerReviews and Zinrelo helped Jelly Belly boost customer review volume by 56%. The company integrated PowerReviews ratings and reviews with... Zinrelo's loyalty platform. This automation increased repeat purchase revenue by 69%. The integration process took just five minutes. Jelly Belly now rewards customers with loyalty points for submitting reviews, improving engagement and retention.
PowerReviews helped La Colombe boost review collection by 310% in three months. The company used review incentives and Shopify integration... to drive over 6,000 reviews across 90.4% of products. La Colombe saw a 3x conversion lift when visitors interacted with reviews. Insights from user-generated content improved web design and product marketing. Review content now powers paid ads, email campaigns, and product development.
PowerReviews helped Post Consumer Brands collect 3,000 reviews for Fruity Pebbles in just 3 days. The Receipt. Review. Collect. solution... increased review volume by 724% across 19 products. Star ratings for flagship cereals jumped from 2.9 to 4.6 and 3.4 to 4.7. The process was easy for the lean ecommerce team. Fresh reviews improved retailer relationships and provided valuable consumer insights.
PowerReviews helped Torani collect over 35,000 customer reviews, achieving a 4. 7-star average rating. Torani boosted its native review collection...by 167% year-over-year. Product sampling campaigns led to a 90% review completion rate and 225 reviews before a new product launch. PowerReviews analytics enabled Torani to use customer feedback across teams, guiding product development and marketing. Brand Health Benchmarking let Torani compare performance and sentiment against competitors.
La Colombe Coffee Roasters
- Food & Beverages
- Medium
Philadelphia, USA
PowerReviews helped La Colombe Coffee Roasters increase review collection by 310%. The company used review incentives and integrated user-generated content... into marketing and email campaigns. La Colombe gained over 6,000 reviews across 90% of products and saw a 3x conversion lift. Insights from reviews led to website improvements and better product marketing. The team used PowerReviews' analytics to inform product development and web design.
PowerReviews helped Kiss My Keto triple its online conversion rates in just days. The brand used PowerReviews to collect and... syndicate user-generated content, including reviews and images, to major retailers like Walmart. A 17-day implementation led to a 40% increase in total sales. Integration with Shopify Plus kept site speed high and made analytics easy. Kiss My Keto also improved Google and Facebook ad performance using customer reviews.
Jelly Belly used PowerReviews and Zinrelo to boost customer engagement. The company integrated ratings and reviews with its loyalty program.... This led to a 56% increase in customer review volume. Repeat purchase revenue grew by 69%. The integration made the process faster and easier for the digital team.
PowerReviews helped Heaven Hill boost its digital presence during a surge in online spirits sales. Using the "Receipt. Review. Collect."... solution, Heaven Hill increased review volume by 2,432% across eight products. The program delivered first reviews within 72 hours and enabled syndication to key distributors like Drizly. Heaven Hill now uses customer reviews for marketing, social proof, and product insights. The platform's analytics help identify trends and address customer service issues quickly.
Apparel & Fashion Case Studies and Customer Success Stories with PowerReviews
JanSport
- Apparel & Fashion
- Large
PowerReviews helped JanSport launch its Adaptive Collection with a targeted product sampling campaign. The campaign achieved a 90.2% review completion... rate and a 4.7-star average rating, surpassing the 85% industry average. JanSport collected over 11,000 reviews and 1,350+ customer images, reaching 92% product coverage. The PowerReviews platform supports JanSport's strategy to improve conversion and sell-through with user-generated content and image-rich reviews.
PowerReviews helped Skechers collect over 340,000 reviews and achieve 87% review coverage in the U. S. The platform enabled user-generated...content syndication, Salesforce Commerce Cloud integration, and improved SEO. Skechers used Questions & Answers to address 61,000+ customer questions, boosting engagement and conversions. Insights from reviews informed product marketing, like highlighting machine-washable shoes. The 10-year partnership supported global e-commerce growth and strong customer relationships.
JanSport used PowerReviews to launch its Adaptive Collection for people with mobility challenges. The company ran a product sampling campaign... that achieved a 90.2% review completion rate, higher than the 85% industry average. Over 11,000 reviews and 1,350 customer images were collected, with a 4.7-star average rating. JanSport now covers 92% of its products with user-generated content. Reviews with images help boost conversion and support the buyer journey.
PowerReviews helped Skechers collect over 340,000 reviews and achieve 87% review coverage in the U. S. The platform supported Skechers’...e-commerce growth across 20 countries, especially during a 700% year-over-year increase in online sales during covid. Skechers used PowerReviews for user-generated content, Q&A, and integration with Salesforce Commerce Cloud. Insights from reviews and Q&A improved marketing, product development, and customer service. The solution enabled fast responses to over 61,000 customer questions and boosted site conversions.
Shure used PowerReviews to boost customer review collection and social proof. After a site redesign, Shure gathered over 700 reviews... and 1,200+ social images from customers. An email campaign saw a 40.5% open rate and 9.7% conversion rate for reviews. PowerReviews helped Shure display authentic, shoppable content that matches their brand. The solution enabled Shure to connect with their passionate community and gain valuable insights.
PowerReviews helped Shure Incorporated collect over 700 product reviews and more than 1200 social images from customers after a site redesign. The Ratings &... Reviews and Social Curation features made it easy to gather and display authentic user content. An email campaign saw a 40.5% open rate and a 9.7% conversion rate, boosting review submissions. Shure now curates a shoppable gallery of real customer photos, building trust and community engagement. These tools let Shure connect with passionate fans and showcase their products through customer voices.
Nutrisystem
- Health, Wellness And Fitness
- Large
PowerReviews helped Nutrisystem collect over 530,000 quality reviews across its product catalog. Nutrisystem saw a 25% lift in conversion rate... for products with reviews. The company used Q&A features to boost site engagement and build a shopper community. Every shopper question received an answer. Nutrisystem reduced operational expenses and improved the shopping experience with user-generated content.
Nutrisystem
- Health, Wellness And Fitness
- Medium
Fort Washington, USA
Nutrisystem used PowerReviews to collect and display user-generated content. They generated over 530,000 quality reviews across their product catalog. Products... with reviews saw a 25% increase in conversion rates. Nutrisystem also implemented Q&A to boost site engagement and build a community. 100% of shopper questions received answers, improving the shopping experience and reducing operational expenses.
Manufacturing Case Studies and Customer Success Stories with PowerReviews
Tempur Sealy
- Manufacturing
- Very Large
PowerReviews helped Tempur Sealy boost online and retail sales with ratings and reviews, UGC syndication, and product sampling. Tempur Sealy syndicated... 3.5 million reviews, achieving 89.3% review coverage and doubling global direct channel sales in two years. The program enabled fast review collection and sharing with 22 retail partners, covering 80% of retail business. Retailers saw higher engagement and conversion rates from review syndication. Product sampling and review campaigns became standard for new launches, supporting omnichannel growth.
Tempur Sealy used PowerReviews to boost online and retail sales. They collected 3.5 million reviews and achieved 89.3% review coverage... across all products. The company doubled global direct channel sales in two years. Product sampling and review syndication helped retailers increase engagement and conversions. The program supported a major shift to ecommerce during the Covid-19 pandemic.
