Real-World Case Studies and Customer Success Stories with Paramantra

A leading manufacturer of extreme weather gear needed a better way to manage customer support. With over 300 retail stores and a presence in 3000+ outlets, they faced challenges with manual ticketing.... Paramantra's CRM solution helped them efficiently handle hundreds of customer calls 24/7. The system improved tracking of customer requests and reduced miscommunication.
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Paramantra CRM helped a top outdoor gear manufacturer manage millions of customers. The company faced challenges with high call volumes and manual ticketing. Paramantra provided a robust system to tr...ack all customer requests and conversations. The solution improved support efficiency for hundreds of daily calls. The company now handles all customer support activities using Paramantra.
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A large real estate organization in India faced challenges with their sales and marketing processes. They used multiple systems, including SAP, for managing leads, which was inefficient and time-cons...uming. Paramantra replaced SAP CRM, providing an enterprise-grade solution that automated lead management and reduced paperwork by 95%. This improved sales productivity and data security, allowing the sales team to focus more on selling rather than data entry.
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Paramantra CRM helped a Chinese pioneer in steam products launch its own brand of appliances in a new country. The company faced challenges with high customer volume and manual ticketing was not enou...gh. Paramantra's cloud solution supported sales teams, making it easy for staff and insightful for management. The CRM improved marketing decisions and daily sales management. The sales team also used it for invoicing and order processing.
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A Chinese pioneer in steam products used Paramantra to launch its own brand of appliances in a new country. The company faced challenges with supporting a high volume of customers at retail and onlin...e stores. Paramantra's cloud solution helped manage sales activities, invoicing, and order processing. The solution improved marketing decisions and sales management for the front desk, inside sales, and channel sales staff.
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Paramantra CRM helps the world's biggest provider of industrial measurement solutions support mission critical assembly lines. The company uses Paramantra to power its customer hotline and manage pre...ventive maintenance. Paramantra automates reporting for repair times and first time fix rates. The solution enables zero unplanned downtime for 61 months. The customer highlights Paramantra's responsive and knowledgeable team.
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The world's biggest provider of industrial measurement solutions uses Paramantra to support its mission-critical assembly lines. Paramantra's CRM system helps manage customer support, providing early... response and quick resolution. The system also manages preventive maintenance, avoiding critical downtime. Advanced reporting measures Mean Time to Repair and First Time fix rate. The customer has experienced zero unplanned downtime for 61 months.
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A multi-billion dollar global manufacturer of medical devices needed a CRM solution to improve support and productivity. Paramantra provided a cloud-based CRM that connected the central response team... with regional management and field service engineers. This solution allowed for better decision-making and improved connectivity, ensuring timely support for customers. The advanced accessibility options helped the management team stay on performance metrics.
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Paramantra CRM helps a global medical devices manufacturer improve support and save lives. The company makes tools for eye exams, medical lasers, and solutions for neurosurgery, dentistry, gynecology..., and oncology. Paramantra connects the central response team with regional managers and field engineers. The cloud-based CRM gives all teams access to customer data and activity reports. Field teams stay connected and management gets real-time data for better decisions.
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