Oreka TR Overview

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Oreka TR.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oreka TR.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
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Oreka TR Use-Cases and Business Priorities: Customer Satisfaction Data

Oreka TR works with different mediums / channels such as Phone Calls, Mobile, Print Media, etc.

Oreka TR's features include Recording, Live Monitoring, and Personalization.

Reviews

"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...." Peer review by Rahul B., Channel Manager

Oreka TR, Plivo, InteliWISE Live Chat, iovox, Callr, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oreka TR

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Oreka TR is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Oreka TR Use Cases

How efficiently Does Oreka TR manage your Call Recording?

Oreka TR provides comprehensive call recording capabilities, including screen recording, mobile phone recording, and live monitoring, at a lower cost than competitors. The software is easy to install and use, enabling businesses to begin recording calls quickly. However, the system currently lacks the ability to identify inbound calls based on the original caller number when transferred to another user.
"...It is the only cloud call recording solution on the market offering OWASP Level 2 web application security...." Press Releases

What solutions does Oreka TR provide for Helpdesk Management?

Oreka TR helps call centers record calls and monitor agent performance. It helps call centers comply with regulations and improve customer service. The system integrates with various call center software and reduces costs.
"...The company sought the help of OrecX and QueueMetrics for an integrated Asterisk-based call center solution to boost its call recording and agent performance monitoring capabilities...." Case Studies

How can Oreka TR enhance your Tracking & Monitoring Communications process?

What solutions does Oreka TR provide for Engagement Management?

15+ more Business Use Cases

25 buyers and buying teams have used Cuspera to assess how well Oreka TR solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Frequently Asked Questions(FAQ)

for Oreka TR

What is Oreka TR used for?

Oreka TR is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of Oreka TR?

Recording, Live monitoring and Personalization are some of the top features of Oreka TR.

Who uses Oreka TR?

Oreka TR is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are Oreka TR alternatives?

Plivo, InteliWISE Live Chat, Iovox and Callr are popular alternatives for Oreka TR.

Where is Oreka TR located?

Oreka TR is headquartered at 1 North Lasalle, Suite 1375, Chicago, IL 60602, US.
lightning

Peers used Oreka TR for call recording and helpdesk management

Oreka TR Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for Oreka TR

Overall Risk Meter

Low Medium High

Top Failure Risks for Oreka TR

OrecX Profile

Company Name

OrecX

Company Website

https://www.orecx.com

HQ Location

1 North Lasalle, Suite 1375, Chicago, IL 60602, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE