Oreka TR Overview

This is a summary of the comprehensive capabilities and benefits of Oreka TR based on over 1837 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Oreka TR, Plivo, InteliWISE Live Chat, iovox, Callr, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Oreka TR is right for your needs? Our Cuspera AI engine can evaluate how Oreka TR fits your specific business needs, industry, and context. Get your personalized assessment report today.

Oreka TR supports business activities such as:

  • Call Recording
  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Engagement Management
  • Measuring Customer Satisfaction

Oreka TR can help you with many business goals, such as Improve ROI, Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls Mobile Print Media etc. for these needs. As a solution, Oreka TR's capabilities include Recording, Live Monitoring, and Personalization.

Oreka TR Computer & Network Security Vertical is its biggest customer base.

Reviews

"...Oreka TR is a cross-platform, open source call recording solution for small, medium and enterprise-level contact centers or communication service providers...." Peer review

Cuspera Reviews

25 buyers and buying teams have used Cuspera to assess how well Oreka TR solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities peers achieved using Oreka TR.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Helpdesk Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using Oreka TR.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls

4.47/5

Read Reviews (492)

"...Oreka TR is a cross-platform, open source call recording solution for small, medium and enterprise-level contact centers or communication service providers...."
Helpdesk Management with Phone Calls

4.91/5

Read Reviews (47)

"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...."
Tracking & Monitoring Communications with Phone Calls and Mobile

4.75/5

Read Reviews (14)

"...Oreka's user interface, OrkWeb, is accessible within the cloud and centralizes live call monitoring and the playback of recordings via the browser's media player...."
PEER EXPERIENCES
Call Recording with Phone Calls

4.47/5

Read Reviews (492)

"...Oreka TR is a cross-platform, open source call recording solution for small, medium and enterprise-level contact centers or communication service providers...." Peer review
Helpdesk Management with Phone Calls

4.91/5

Read Reviews (47)

"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...." Peer review by Rahul B., Channel Manager
Tracking & Monitoring Communications with Phone Calls and Mobile

4.75/5

Read Reviews (14)

"...Oreka's user interface, OrkWeb, is accessible within the cloud and centralizes live call monitoring and the playback of recordings via the browser's media player...." Peer review

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1837 insights from peers and experts to help you assess how these Oreka TR use cases fit your Sales Coaching needs.

Frequently Asked Questions(FAQ)

for Oreka TR

What is Oreka TR used for?

Oreka TR is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of Oreka TR?

Recording, Live monitoring and Personalization are some of the top features of Oreka TR.

Who uses Oreka TR?

Oreka TR is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are Oreka TR alternatives?

Plivo, InteliWISE Live Chat, Iovox and Callr are popular alternatives for Oreka TR.

Where is Oreka TR located?

Oreka TR is headquartered at 1 North Lasalle, Suite 1375, Chicago, IL 60602, US.

Popular Business Setting

for Oreka TR

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Oreka TR to Improve ROI and Acquire customers

Peer and Expert Opinion on Features

for Oreka TR

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.43/5

Read Reviews (434)
Live monitoring

4.72/5

Read Reviews (13)
Personalization

3.79/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Recording

4.43/5

Read Reviews (434)
Live monitoring

4.72/5

Read Reviews (13)
Personalization

3.79/5

Read Reviews (7)

IT and Other Capabilities

for Oreka TR

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (452)
Data Export

4.43/5

Read Reviews (468)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (452)
Data Export

4.43/5

Read Reviews (468)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.74/5

Read Reviews (95)
Phone Support

4.67/5

Read Reviews (21)
Chat Support

4.42/5

Read Reviews (7)
Email Support

4.18/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.74/5

Read Reviews (95)
Phone Support

4.67/5

Read Reviews (21)
Chat Support

4.42/5

Read Reviews (7)
Email Support

4.18/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.48/5

Read Reviews (2)
Custom Reports

4.76/5

Read Reviews (44)
Analytics

4.70/5

Read Reviews (34)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.48/5

Read Reviews (2)
Custom Reports

4.76/5

Read Reviews (44)
Analytics

4.70/5

Read Reviews (34)

Software Failure Risk Guidance

?

for Oreka TR

Overall Risk Meter

Low Medium High

Top Failure Risks for Oreka TR

Vendor Profile Details

Company Name

OrecX

Company Website

https://www.orecx.com

HQ Location

1 North Lasalle, Suite 1375, Chicago, IL 60602, US

Employees

11-50

Social

Financials

PRIVATE