CallMiner Record Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data

CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.

CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The acquisition of this call center system allows us to have control of the telephone conversations by the institution and that annoying arbitration was eliminated from who could be the reason between the client and the user and get to be unfair in the solution of the conflict for the parties...." Peer review by jesus p, senior industrial engineer projects

Peer review evidence (same sources as the product rating summary)

"...Easy to record all your calls, save records, can listen them anywhere and anytime. ...." Peer review by AAYUSH R., Software Engineer, Computer Software
"...OrecX call recording helps emerging businesses accomplish both goals...." Customers
"...Oreka's user interface, OrkWeb, is accessible within the cloud and centralizes live call monitoring and the playback of recordings via the browser's media player...." Peer review

CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Popular Business Setting

for CallMiner Record

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Customer wins, Customer success stories, Case studies

What Are the key features of CallMiner Record for Call Recording?

What makes CallMiner Record ideal for Helpdesk Management?

How does CallMiner Record facilitate Tracking & Monitoring Communications?

How can CallMiner Record optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

 

RDI - Marketing And Advertising - Medium

Cincinnati, USA

CallMiner helped RDI use conversation analytics to find better and faster ways to work. RDI saw new opportunities for projects by using CallMiner’s platform. The tool sparked creativity in both RDI a...nd its clients. RDI improved daily operations and opened doors to more business. The company recommends CallMiner for deeper insights and faster results in contact centers.

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AAA Auto - Automotive - Large

Prague, Czech Republic

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests in four languages and recognize 88% of topics in cu...stomer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Estafeta - Transportation/Trucking/Railroad - Large

Mexico City, Mexico

CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 seconds to 90 seconds. The AI-powered voicebot, Beatriz, automated millions of customer interactions and enabled ze...ro wait times. Estafeta increased call capacity by 120% and improved customer satisfaction, with 88% of users rating the experience highly. The solution freed up agents to handle complex issues and made it easy to scale new processes. 89% of customers found it easy to get the service they needed.

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De Vries Group - Collections

CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.

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Top American wireless company - Telecommunications - Very Large

USA

CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call and find what made some agents more successful. The ...AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.

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RDI Corporation - Business Process Outsourcing - Large

Cincinnati, USA

CallMiner helped RDI Corporation analyze over 13,000 customer calls to uncover conversion issues and improve client retention. Using conversation analytics, RDI identified that 60% of calls were not ...eligible for conversion and recommended process changes, better data access, and enhanced training. RDI also used CallMiner to win new business by providing actionable insights to prospects, including a large bank. Automating QA processes with CallMiner led to a 40% reduction in headcount while maintaining KPIs. RDI now grades calls three times faster and has created a new revenue stream with analytics services.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing CallMiner Record

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Competitors

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for CallMiner Record

Overall Risk Meter

Low Medium High

Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product

CallMiner Expands AI Tools for CX Analysis, Agent Support - Telecom Reseller / Technology Reseller News

CallMiner has expanded its AI tools, enhancing CX analysis and agent support. British Gas uses these updates to expedite customer issue investigations. The updates include AI Assist enhancements, a redesigned RealTime Command Post, and new training resources. These changes aim to improve real-time sentiment tracking and supervisor intervention capabilities.

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Product

CallMiner Introduces New Industry-first Initiative - CX Today

CallMiner has launched the Open Voice Transcription Standard (OVTS), a framework enabling integration with various speech recognition providers through the CallMiner Eureka platform. This allows organizations to leverage existing investments and adapt to evolving business needs, enhancing conversation analytics across multiple channels.

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Product

CallMiner Launches New Conversation Analytics Solution - CX Today

CallMiner launched Sales Conversation Analytics (SCA) within its Eureka platform, enhancing sales teams' ability to analyze customer interactions. The solution offers real-time and post-interaction insights, customizable dashboards, and pre-built integrations with various communication platforms, aiming to improve sales outcomes and coaching effectiveness.

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M&A

CallMiner Acquires Machine Learning Provider OrecX - CX Today

CallMiner has acquired OrecX, a provider of audio and screen capture technology. This acquisition enhances CallMiner's platform by integrating high-quality audio capture for improved conversation analytics. The move supports expansion into new markets, including enterprise sales and healthcare, while strengthening its core contact center offerings.

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CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

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Financials

SERIES F