CallMiner Record Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data

CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.

CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The acquisition of this call center system allows us to have control of the telephone conversations by the institution and that annoying arbitration was eliminated from who could be the reason between the client and the user and get to be unfair in the solution of the conflict for the parties...." Peer review by jesus p, senior industrial engineer projects

Peer review evidence (same sources as the product rating summary)

"...It is the only cloud call recording solution on the market offering OWASP Level 2 web application security...." Press Releases
"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...." Peer review by Rahul B., Channel Manager
"...Oreka's user interface, OrkWeb, is accessible within the cloud and centralizes live call monitoring and the playback of recordings via the browser's media player...." Peer review

CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Popular Business Setting

for CallMiner Record

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Customer wins, Customer success stories, Case studies

How efficiently Does CallMiner Record manage your Call Recording?

How can CallMiner Record optimize your Helpdesk Management Workflow?

What Are the key features of CallMiner Record for Tracking & Monitoring Communications?

How does CallMiner Record facilitate Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

 

AAA Auto - Automotive - Large

Prague, Czech Republic

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests in four languages and recognize 88% of topics in cu...stomer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Estafeta - Transportation/Trucking/Railroad - Large

Mexico City, Mexico

CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 seconds to 90 seconds. The AI-powered voicebot, Beatriz, automated millions of customer interactions and enabled ze...ro wait times. Estafeta increased call capacity by 120% and improved customer satisfaction, with 88% of users rating the experience highly. The solution freed up agents to handle complex issues and made it easy to scale new processes. 89% of customers found it easy to get the service they needed.

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De Vries Group - Collections

CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.

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Top American wireless company - Telecommunications - Very Large

USA

CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call and find what made some agents more successful. The ...AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.

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Gant Travel - Hospitality - Small

Bloomington, USA

Gant Travel used CallMiner to monitor 100% of its call center interactions. Before, they could only review 2% of calls and had low accuracy in agent dispositions. With CallMiner, disposition accuracy... rose to over 80% and feedback frequency increased by 400%. The solution automated QA, reduced supervisor workload, and helped cut customer hold times to about seven minutes during COVID-19. Gant Travel also freed up over 100 agent hours in the first month by optimizing call drivers and IVR.

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Inizio Engage - Hospital & Health Care - Very Large

London, UK

CallMiner helped Inizio Engage analyze 100% of customer interactions in their contact center. Before, manual QA reviews covered less than 3% of calls, leading to inconsistent scores and missed insigh...ts. With CallMiner, Inizio Engage improved quality monitoring, agent well-being, and patient satisfaction. The platform enabled objective scoring, better coaching, and recognition for agents. Inizio Engage now uses agent health metrics to support mental health and is scaling conversation intelligence across the organization.

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Frequently Asked Questions(FAQ)

for CallMiner Record

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Competitors

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for CallMiner Record

Overall Risk Meter

Low Medium High

Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product

CallMiner Partners with PossibleNOW for Compliance

CallMiner partners with PossibleNOW to integrate compliance into automated customer interactions. This collaboration embeds compliance guardrails in CallMiner's CX automation platform, ensuring regulatory adherence in AI-driven engagements. The integration helps enterprises scale automation confidently, addressing compliance risks and enhancing customer engagement strategies.

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Partnership

CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW have formed a partnership to integrate compliance into customer service automation. This collaboration combines CallMiner's conversation intelligence with PossibleNOW's compliance technology, enabling businesses to scale AI-driven customer interactions while adhering to regulatory standards. The partnership aims to enhance operational efficiency and reduce compliance risks in automated communications.

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Product

CallMiner, PossibleNOW Automate Interaction Compliance

CallMiner and PossibleNOW have partnered to integrate compliance into automated customer interactions. This collaboration embeds compliance standards directly into CallMiner's CX automation platform, enhancing the ability to manage regulatory requirements effectively. The integration aims to reduce compliance risks, prevent violations, and support scalable, compliant automated interactions for enterprises.

Read more →
Product

CallMiner Adds Agentic AI Guidance to RealTime

CallMiner has enhanced its RealTime product with agent-initiated, context-aware AI guidance for live customer interactions. This feature allows agents to request on-demand assistance from a knowledge base, providing source traceability for human validation. The update integrates with analytics and coaching tools, enhancing transparency and feedback loops in contact centers.

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CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

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Financials

SERIES F