CallMiner Record Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data

CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.

CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do...." Peer review by Pranay M., Technical Recruiter, Information Technology and Services

CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Popular Business Setting

for CallMiner Record

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Customer wins, Customer success stories, Case studies

How efficiently Does CallMiner Record manage your Call Recording?

How efficiently Does CallMiner Record manage your Helpdesk Management?

What Are the key features of CallMiner Record for Tracking & Monitoring Communications?

What benefits does CallMiner Record offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Holiday Inn Club Vacations - Hospitality - hospitality

Holiday Inn Club Vacations needed help with compliance and collections. They used CallMiner's call monitoring to address these challenges. As a result, they achieved 4x ROI. The solution helped them ...grow and ensure compliance.

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Radial - Information Technology And Services - information technology and services

Radial, a leading outsourced ecommerce technology and services company, uses CallMiner to improve its omnichannel customer journey. CallMiner's AI-driven insights help Radial enhance cross-department...al business improvements. The solutions focus on boosting frontline agent performance, ensuring quality management, and optimizing contact center efficiency. These improvements lead to better customer interactions and satisfaction.

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Estafeta - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 to 90 seconds. The AI-powered voicebot Beatriz, built with Azure OpenAI, automated millions of customer interaction...s. Estafeta increased call capacity by 120% and eliminated wait times. 88% of customers rated their experience with the voicebot highly. 89% found it easy to get the service they needed.

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Avadyne Health - Health, Wellness And Fitness - health, wellness and fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

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Top American wireless company - Telecommunications - telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Workhuman - Human Resources - human resources

CallMiner helped Workhuman automate quality assurance for their contact center. Workhuman used CallMiner to improve agent performance and customer experience. The solution provided AI-driven insights... for training and reduced agent churn. Workhuman enhanced customer interactions and boosted satisfaction with CallMiner's analytics.

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Frequently Asked Questions(FAQ)

for CallMiner Record

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for CallMiner Record

Overall Risk Meter

Low Medium High

Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product

CallMiner Product Innovation Series: Q1 2026

CallMiner introduced significant enhancements to its AI Assist solution in Q1 2026, focusing on agentic AI advancements. New features include collections for data organization, whole call sentiment classifiers, and improved automation workflows for OmniAgent users. These updates aim to enhance decision-making, streamline automation, and improve agent performance with real-time insights and translation capabilities.

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Partnership

Atombit and CallMiner Partner to Enable Enterprise-Wide Experience ...

Atombit and CallMiner have formalized a strategic partnership to enhance enterprise-wide experience and behavioral intelligence. This collaboration combines CallMiner's conversation intelligence and automation with Atombit's execution-led transformation model. The partnership aims to improve customer and employee experience, drive growth, and mitigate risk by turning insights into actionable outcomes. Initial focus areas include the UK and Italy, with joint go-to-market initiatives and coordinated delivery.

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Product

CallMiner Launches Agentic AI for CX Automation

CallMiner has launched advanced Agentic AI capabilities to enhance customer experience (CX) automation. The updates integrate analytics and automation across the CallMiner platform, enabling businesses to analyze customer interactions and create virtual AI agents swiftly. New features include LiveTranslate for real-time multilingual communication and automated customer engagement actions, aimed at reducing manual effort and boosting personalization and efficiency.

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Product

CallMiner forwards intuitive AI advancements to expedite CX automation

CallMiner introduces intuitive AI advancements to enhance customer experience automation, aiming to streamline processes and improve efficiency in CX operations.

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CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

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Financials

SERIES F