Customer stories

Product Business Settings

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services industries and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Product Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

How satisfied the customers are with CallMiner Record use-cases

Reviews

"...This tool records our VOIP calls and saves the calls to our server...." Peer review by Pranay M., Technical Recruiter, Information Technology and Services

CallMiner Record Customer Insights, Testimonials and Case Studies

How efficiently Does CallMiner Record manage your Call Recording?

What makes CallMiner Record ideal for Helpdesk Management?

How can CallMiner Record optimize your Tracking & Monitoring Communications Workflow?

Why is CallMiner Record the best choice for Engagement Management?

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

RDI Corporation - Business Process Outsourcing

CallMiner helped RDI Corporation attract new customers and gain business insights. RDI used CallMiner’s conversation analytics to improve customer experience. The company has over 3,500 employees and... operates in 11 locations. CallMiner’s AI-driven solutions boosted agent performance and provided actionable data. RDI unified its operations under one brand for better results.

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USCB America - Financial Services

CallMiner helped USCB America improve call compliance using speech analytics. USCB America, a revenue cycle management company serving healthcare clients, struggled to give timely feedback to employe...es and ensure 100% compliance in patient conversations. With CallMiner, they gained the ability to monitor calls and provide feedback faster. This led to better compliance and reduced employee onboarding time. The solution improved training and helped USCB America meet industry standards.

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De Vries Group - Collections

CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.

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Top American wireless company - Telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Serco - Government Administration

CallMiner helped Serco improve quality and customer insights in local government contact centers. Serco's Customer Experience and Engagement team wanted a data-driven way to monitor and enhance servi...ce. They used CallMiner to boost efficiency, compliance, and customer satisfaction. The solution provided AI-driven insights for better agent performance and quality management. Serco gained deeper understanding of customer needs and improved service delivery.

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Inizio Engage - Healthcare

CallMiner helped Inizio Engage improve frontline agent well-being using conversation intelligence. Inizio Engage works with healthcare providers and patients to support pharmaceutical companies. The ...company used CallMiner to boost agent performance and satisfaction. The solution provided AI-driven insights for better training and reduced agent churn. Inizio Engage saw improved customer interactions and agent experience.

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lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Competitors

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

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for CallMiner Record

Overall Risk Meter

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Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product
 

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

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Partnership
 

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

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Partnership
 

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

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Product
 

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

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CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

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