Real-World Case Studies and Customer Success Stories with Orchestra 7

Qmatic Experience Cloud helped DCRA increase productivity and gain key data insights. The platform improved customer journeys and enhanced both... customer and employee experiences. DCRA used business intelligence features to drive operational excellence. The solution provided valuable data integration and analytics for better decision-making. DCRA now delivers more efficient government services.
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Qmatic Experience Cloud helps the Residents’ Registration Office & Passport Office in Basel improve citizen services. The platform streamlines customer... journeys and enhances both citizen and employee experiences. Features like appointments, mobile ticketing, and resource planning make visits easier. The office uses Qmatic to reduce wait times and personalize service. This leads to a better experience for everyone who visits.
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Qmatic Experience Cloud helped the City of Utrecht create a seamless citizen journey. The platform improved customer and employee experiences... with features like appointments, resource planning, and mobile ticketing. Citizens can now schedule visits and wait virtually, reducing wait times. The city uses business intelligence and customer feedback tools to optimize services. The solution supports efficient, accessible government services for all residents.
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Uppsala Municipality used Qmatic to improve how visitors move through their services. They wanted to make the experience better for... both visitors and staff. Qmatic helped them manage visitor flow more smoothly. The solution aimed to reduce wait times and make services more efficient. This led to a better experience for everyone involved.
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Pijnacker City Hall wanted to create a mobile workforce. They used Qmatic to help with this goal. The solution helped... their staff work more flexibly. It also improved the experience for people visiting the city hall. The new system made it easier for both employees and visitors.
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Islington Council needed to manage services across many channels. They used Qmatic to help with this. Qmatic provided tools for... appointments, virtual queues, and customer feedback. This made it easier for people to get help from the council. The council improved how they served people and made the experience better for everyone.
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Darlington Borough Council wanted to create a seamless and reliable environment for both customers and staff. They used Qmatic's solutions... to improve their services. The platform helped them manage customer journeys and enhance experiences. The council now provides a better experience for everyone who uses their services.
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Upplands-Bro Municipality manages 2,000 visitors every month. They use Qmatic to help with this task. The solution helps them handle... visitors more easily. The platform creates a better experience for both customers and employees. The system helps manage queues and appointments. This makes their services more efficient.
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The Brazilian Consulate in Hartford wanted to improve how visitors moved through their office. They used Qmatic to help manage... the flow of people. The solution made it easier for visitors to get service. It also helped staff work better. The process became smoother for everyone.
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Consulate wanted to reduce wait times and improve service for its customers. They used Qmatic's solutions to help manage customer... flow. The system helped make service more efficient. Customers now have shorter wait times. The service process is smoother and faster.
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The Swiss Civil Registry Office wanted to improve how visitors moved through their office. They chose Qmatic to help make... the visitor flow smooth and easy. Qmatic provided a platform to manage customer journeys and experiences. The solution helped the office create a better experience for both visitors and employees. The content does not mention any specific numbers or results.
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Stad Ninove used Qmatic to help distribute vaccines safely. They needed a way to manage people and keep everyone safe.... Qmatic provided a solution to organize the process. This helped Stad Ninove make sure the vaccine rollout was smooth and safe for everyone.
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Swindon Borough Council needed a way to manage appointments more easily. They chose Qmatic to help with this. Qmatic provided... a platform to make scheduling and managing appointments simple. This helped the council improve how they serve people. The solution made it easier for both staff and visitors.
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The City of Brussels wanted to improve its digital services for citizens. They used the Qmatic Experience Cloud platform to... help with this change. The platform made it easier for people to access services and improved the experience for both citizens and employees. The City of Brussels was able to manage customer journeys better. This helped them move forward with their digital transformation.
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The Public Service of Wallonia used Qmatic Experience Cloud to improve operations. They reduced call volumes by 20,000 and increased... self-service bookings by 33% in seven months. The platform helped reduce no-show rates and made scheduling easier. Staff now focus on more important tasks.
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The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and... utility billing. The center uses Qmatic Orchestra for appointments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.
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Qmatic Experience Cloud helped Scapino make shopping by appointment easy. The platform enabled seamless customer journeys and improved both customer... and employee experiences. Scapino used appointment management to offer personalized service. The solution supported efficient resource planning and virtual queuing. This led to a smoother retail experience for Scapino's customers.
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Qmatic Experience Cloud helped the Post Office improve in-branch customer experience. The platform enabled seamless customer journeys and better employee... experiences. Features like virtual queuing, appointment management, and digital signage reduced wait times. The Post Office used Qmatic to optimize resource planning and gather customer feedback. This led to smoother operations and higher customer satisfaction.
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ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless... customer journey for shoppers picking up online orders. Qmatic Experience Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.
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Qmatic Experience Cloud helps Telia improve customer journeys in retail. Telia uses the platform to create seamless experiences for both... customers and employees. The solution supports appointments, virtual queuing, and resource planning. Telia aims to boost loyalty and sales by making visits easier and more efficient. The platform helps Telia challenge traditional retail with digital tools.
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Eataly wanted to have more direct and personal interactions with their customers. They used Qmatic to help improve these interactions.... The solution helped Eataly create better customer journeys. The platform made it easier for Eataly to connect with their customers. This led to a better experience for both customers and employees.
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Stadium, a Swedish retailer, wanted to improve the experience for both customers and staff. They used innovative solutions from Qmatic... to help with this. The solutions included tools for managing customer flow and staff resources. These changes made the customer journey smoother. Staff also found their work easier and more efficient.
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Qmatic Experience Cloud helped Westfriesgasthuis replace their traditional counter with an innovative self-service kiosk. The hospital improved patient flow and... reduced wait times. Staff and patients now enjoy a smoother, more efficient experience. The solution supports better resource planning and customer journey management. Westfriesgasthuis benefits from enhanced healthcare service delivery.
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Qmatic Experience Cloud helped Outpatient Care Center cut patient wait times by 50%. The center used Qmatic to manage patient... flow and improve scheduling. Staff used the platform to track resources and optimize appointments. Patients waited less and had a better experience. The solution made operations smoother for both patients and employees.
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Guarnieri used Qmatic Patient Journey Management to organize patient flow. The solution helped manage patients from arrival to discharge. This... improved the experience for both patients and staff. The system made the process more efficient. It created a smoother journey for everyone involved.
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Groene Hart Hospital wanted to make patient visits safer. They used Qmatic to help manage patient flow. The solution helped... create a better experience for patients. It made visits safer and more organized. The hospital improved how they serve patients.
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Tallinn Children's Hospital wanted to improve the patient experience. They used Qmatic's solutions to help manage patient flow. The platform... helped create a better journey for patients and staff. The hospital aimed to make visits smoother and more efficient. The solution focused on making things easier for everyone at the hospital.
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Qmatic Experience Cloud helped SNCF improve administration and customer experience. SNCF used the platform to create seamless customer journeys. The... solution included features like appointments, mobile ticketing, and resource planning. SNCF enhanced customer satisfaction and streamlined operations. The platform supported better employee productivity and efficient service delivery.
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Qmatic Experience Cloud helped Omniva post offices create a seamless omnichannel customer experience. Omniva used the platform to manage customer... journeys and improve both customer and employee experiences. The solution included features like appointments, mobile ticketing, and resource planning. This made service faster and more efficient at Omniva locations. The new system helped reduce wait times and improved customer satisfaction.
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Qmatic Experience Cloud helped Manchester Metropolitan University improve the student experience. The university used the platform to make student services... easier to access. The solution created seamless journeys for students on campus and online. The university now offers better service and support for students. Qmatic Experience Cloud made operations smoother and more efficient.
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University West wanted to improve satisfaction for staff and students. They used Qmatic to help with this goal. The solution... helped make services easier to access. Staff and students became more satisfied after using Qmatic. The case shows how Qmatic can help in education.
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Special Olympics USA wanted to make health screenings easier and more accessible. They used Qmatic to help manage the flow... of people and improve the experience. Qmatic provided tools to create a seamless and accessible health screening process. This helped Special Olympics USA offer a better experience for everyone involved. The solution made the process smoother and more organized.
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Oma Hair Salon wanted to make visits safer for their customers. They used Qmatic to help reduce crowds and lines.... This made the customer experience better and safer. Customers did not have to wait in long lines. The salon could manage visits more smoothly. This helped both customers and staff feel more comfortable.
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GTA is a telecom company. They wanted to improve their customer experience. They used Qmatic to help with this. The... solution helped GTA create better customer journeys. The result was a better experience for both customers and employees.
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Kinetika Sardegna needed to manage patient flow better. They partnered with Qmatic to help with this. Qmatic provided solutions to... improve how patients move through their services. The goal was to make the experience better for both patients and staff. The partnership focused on making the process smoother and more efficient.
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Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer... flow. The solution helped them lower the average wait time. It also improved productivity for their staff. The changes made the experience better for both customers and employees.
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Avis wanted to offer a better experience in their network of offices. They used Qmatic to help improve their customer... service. The solution aimed to make customer journeys smoother. The results of using Qmatic are not detailed in the content.
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SYNLAB wanted to make the patient journey easier. They used Qmatic to help manage patient flow. The solution made the... process smoother for patients. It also improved the experience for staff. The new system helped create a better visit for everyone. No specific numbers or metrics are mentioned.
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