Enterprise Queue Management System Software - Orchestra 7 Qmatic
Transportation/Trucking/Railroad Case Studies and Success Stories with Orchestra 7
CASE STUDY Omniva
Qmatic Experience Cloud helped Omniva post offices create a seamless omnichannel customer experience. Omniva used the platform to manage customer journeys and improve both customer and employee exper...iences. The solution included features like appointments, mobile ticketing, and resource planning. This made service faster and more efficient at Omniva locations. The new system helped reduce wait times and improved customer satisfaction.
Qmatic Experience Cloud helped Air-Calédonie improve customer journeys. The airline used the platform to make service faster and easier. Passengers now enjoy smoother check-ins and less waiting. Staf...f can manage resources better. The solution made travel more efficient for everyone.
Qmatic Experience Cloud helped SNCF improve administration and customer experience. SNCF used the platform to create seamless customer journeys. The solution included features like appointments, mobi...le ticketing, and resource planning. SNCF enhanced customer satisfaction and streamlined operations. The platform supported better employee productivity and efficient service delivery.
Retail Case Studies and Success Stories with Orchestra 7
CASE STUDY ICA
ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless customer journey for shoppers picking up online orders. Qmatic Experien...ce Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.
Qmatic Experience Cloud helps Apoteket improve the customer journey. Apoteket uses the platform to create seamless experiences for customers and employees. The solution offers features like appointme...nts, mobile ticketing, and customer feedback. These tools help Apoteket optimize resource planning and reduce wait times. The result is a smoother, more efficient service for customers.
Eataly wanted to have more direct and personal interactions with their customers. They used Qmatic to help improve these interactions. The solution helped Eataly create better customer journeys. The ...platform made it easier for Eataly to connect with their customers. This led to a better experience for both customers and employees.
Stadium, a Swedish retailer, wanted to improve the experience for both customers and staff. They used innovative solutions from Qmatic to help with this. The solutions included tools for managing cus...tomer flow and staff resources. These changes made the customer journey smoother. Staff also found their work easier and more efficient.
Qmatic Experience Cloud helps Telia improve customer journeys in retail. Telia uses the platform to create seamless experiences for both customers and employees. The solution supports appointments, v...irtual queuing, and resource planning. Telia aims to boost loyalty and sales by making visits easier and more efficient. The platform helps Telia challenge traditional retail with digital tools.
Health, Wellness and Fitness Case Studies and Success Stories with Orchestra 7
CASE STUDY Special Olympics USA
Special Olympics USA wanted to make health screenings easier and more accessible. They used Qmatic to help manage the flow of people and improve the experience. Qmatic provided tools to create a seam...less and accessible health screening process. This helped Special Olympics USA offer a better experience for everyone involved. The solution made the process smoother and more organized.
Education Case Studies and Success Stories with Orchestra 7
CASE STUDY Manchester Metropolitan University
Qmatic Experience Cloud helped Manchester Metropolitan University improve the student experience. The university used the platform to make student services easier to access. The solution created seam...less journeys for students on campus and online. The university now offers better service and support for students. Qmatic Experience Cloud made operations smoother and more efficient.
University West wanted to improve satisfaction for staff and students. They used Qmatic to help with this goal. The solution helped make services easier to access. Staff and students became more sati...sfied after using Qmatic. The case shows how Qmatic can help in education.
Consumer Services Case Studies and Success Stories with Orchestra 7
CASE STUDY Oma Hair Salon
Oma Hair Salon wanted to make visits safer for their customers. They used Qmatic to help reduce crowds and lines. This made the customer experience better and safer. Customers did not have to wait in... long lines. The salon could manage visits more smoothly. This helped both customers and staff feel more comfortable.
Banking Case Studies and Success Stories with Orchestra 7
CASE STUDY Capitec
Qmatic Experience Cloud helps Capitec make banking easier for customers. Capitec uses Qmatic to create seamless customer journeys and improve both customer and employee experiences. The platform supp...orts appointment scheduling, virtual queuing, and resource planning. Capitec benefits from better customer flow and reduced wait times. The solution enhances satisfaction at every touchpoint.
Government Administration Case Studies and Success Stories with Orchestra 7
CASE STUDY City of Minneapolis Service Center
The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and utility billing. The center uses Qmatic Orchestra for appoi...ntments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.
CASE STUDY Residents’ Registration Office & Passport Office in Basel
Qmatic Experience Cloud helps the Residents’ Registration Office & Passport Office in Basel improve citizen services. The platform streamlines customer journeys and enhances both citizen and employee... experiences. Features like appointments, mobile ticketing, and resource planning make visits easier. The office uses Qmatic to reduce wait times and personalize service. This leads to a better experience for everyone who visits.
CASE STUDY Pennsylvania Department of Transportation (DOT)
Qmatic Experience Cloud helped the Pennsylvania Department of Transportation modernize its DMV services. The platform improved customer journeys and made the experience better for both customers and ...employees. Qmatic provided solutions for appointments, virtual queuing, and resource planning. The new system made services faster and more efficient. Customers now have a smoother and more accessible DMV experience.
Darlington Borough Council wanted to create a seamless and reliable environment for both customers and staff. They used Qmatic's solutions to improve their services. The platform helped them manage c...ustomer journeys and enhance experiences. The council now provides a better experience for everyone who uses their services.
Islington Council needed to manage services across many channels. They used Qmatic to help with this. Qmatic provided tools for appointments, virtual queues, and customer feedback. This made it easie...r for people to get help from the council. The council improved how they served people and made the experience better for everyone.
Swindon Borough Council needed a way to manage appointments more easily. They chose Qmatic to help with this. Qmatic provided a platform to make scheduling and managing appointments simple. This help...ed the council improve how they serve people. The solution made it easier for both staff and visitors.
Qmatic Experience Cloud helped the City of Utrecht create a seamless citizen journey. The platform improved customer and employee experiences with features like appointments, resource planning, and m...obile ticketing. Citizens can now schedule visits and wait virtually, reducing wait times. The city uses business intelligence and customer feedback tools to optimize services. The solution supports efficient, accessible government services for all residents.
Qmatic Experience Cloud helps Clark County improve citizen services. The platform streamlines customer journeys and enhances both customer and employee experiences. Clark County uses Qmatic to manage... queues and appointments. This leads to smoother operations and keeps citizens moving efficiently. The solution supports business growth and better service delivery.
Consulate wanted to reduce wait times and improve service for its customers. They used Qmatic's solutions to help manage customer flow. The system helped make service more efficient. Customers now ha...ve shorter wait times. The service process is smoother and faster.
Stad Ninove used Qmatic to help distribute vaccines safely. They needed a way to manage people and keep everyone safe. Qmatic provided a solution to organize the process. This helped Stad Ninove make... sure the vaccine rollout was smooth and safe for everyone.
Qmatic Experience Cloud helped Arapahoe County improve its operations. The platform made customer journeys smoother and easier. Staff and citizens now have better experiences. The solution supports m...ultiple service points and complex needs. Arapahoe County uses Qmatic to manage queues and appointments. This change made services more efficient for everyone.
The Brazilian Consulate in Hartford wanted to improve how visitors moved through their office. They used Qmatic to help manage the flow of people. The solution made it easier for visitors to get serv...ice. It also helped staff work better. The process became smoother for everyone.
The City of Brussels wanted to improve its digital services for citizens. They used the Qmatic Experience Cloud platform to help with this change. The platform made it easier for people to access ser...vices and improved the experience for both citizens and employees. The City of Brussels was able to manage customer journeys better. This helped them move forward with their digital transformation.
Uppsala Municipality used Qmatic to improve how visitors move through their services. They wanted to make the experience better for both visitors and staff. Qmatic helped them manage visitor flow mor...e smoothly. The solution aimed to reduce wait times and make services more efficient. This led to a better experience for everyone involved.
Qmatic Experience Cloud helped Gwinnett County WIC cut wait times by up to 96%. The platform made customer journeys smoother and improved both customer and employee experiences. Staff used features l...ike appointments, mobile ticketing, and resource planning. The solution led to faster service and better satisfaction for visitors. Gwinnett County WIC now delivers more efficient government services.
Pijnacker City Hall wanted to create a mobile workforce. They used Qmatic to help with this goal. The solution helped their staff work more flexibly. It also improved the experience for people visiti...ng the city hall. The new system made it easier for both employees and visitors.
Upplands-Bro Municipality manages 2,000 visitors every month. They use Qmatic to help with this task. The solution helps them handle visitors more easily. The platform creates a better experience for... both customers and employees. The system helps manage queues and appointments. This makes their services more efficient.
The Public Service of Wallonia used Qmatic Experience Cloud to improve operations. They reduced call volumes by 20,000 and increased self-service bookings by 33% in seven months. The platform helped ...reduce no-show rates and made scheduling easier. Staff now focus on more important tasks.
The Swiss Civil Registry Office wanted to improve how visitors moved through their office. They chose Qmatic to help make the visitor flow smooth and easy. Qmatic provided a platform to manage custom...er journeys and experiences. The solution helped the office create a better experience for both visitors and employees. The content does not mention any specific numbers or results.
Telecommunications Case Studies and Success Stories with Orchestra 7
CASE STUDY GTA
GTA is a telecom company. They wanted to improve their customer experience. They used Qmatic to help with this. The solution helped GTA create better customer journeys. The result was a better experi...ence for both customers and employees.
Hospital & Health Care Case Studies and Success Stories with Orchestra 7
CASE STUDY Guarnieri
Guarnieri used Qmatic Patient Journey Management to organize patient flow. The solution helped manage patients from arrival to discharge. This improved the experience for both patients and staff. The... system made the process more efficient. It created a smoother journey for everyone involved.
Qmatic Experience Cloud helped Montpellier University Hospital improve the patient experience. The hospital used Qmatic to manage patient flow and reduce wait times. The platform provided tools for a...ppointment scheduling, virtual queuing, and resource planning. Staff and patients benefited from a smoother journey and better communication. The solution enhanced operational efficiency and patient satisfaction.
Qmatic Experience Cloud helps ADRZ Hospital in the Netherlands manage patient flows. The hospital uses the platform to create smooth patient journeys. Qmatic solutions help reduce wait times and impr...ove the experience for patients and staff. The system supports appointment scheduling and resource planning. ADRZ Hospital benefits from better patient flow and more efficient operations.
Qmatic Experience Cloud helped King’s College Hospital improve the patient experience in its children’s phlebotomy department. The platform made patient journeys smoother and more efficient. Staff us...ed the system to manage queues and appointments. This led to better service for children and their families. The hospital created a more welcoming and organized environment.
Qmatic Experience Cloud helped Outpatient Care Center cut patient wait times by 50%. The center used Qmatic to manage patient flow and improve scheduling. Staff used the platform to track resources a...nd optimize appointments. Patients waited less and had a better experience. The solution made operations smoother for both patients and employees.
Qmatic Experience Cloud helped St. Josef’s Hospital Wiesbaden cut waiting times by 50%. The hospital used Qmatic to manage patient flow and improve the experience for both patients and staff. The sol...ution made it easier to handle appointments and queues. Staff and patients saw faster service and less time spent waiting.
Groene Hart Hospital wanted to make patient visits safer. They used Qmatic to help manage patient flow. The solution helped create a better experience for patients. It made visits safer and more orga...nized. The hospital improved how they serve patients.
Tallinn Children's Hospital wanted to improve the patient experience. They used Qmatic's solutions to help manage patient flow. The platform helped create a better journey for patients and staff. The... hospital aimed to make visits smoother and more efficient. The solution focused on making things easier for everyone at the hospital.
Other Industry Case Studies and Success Stories with Orchestra 7
CASE STUDY Avis
Avis wanted to offer a better experience in their network of offices. They used Qmatic to help improve their customer service. The solution aimed to make customer journeys smoother. The results of us...ing Qmatic are not detailed in the content.
SYNLAB wanted to make the patient journey easier. They used Qmatic to help manage patient flow. The solution made the process smoother for patients. It also improved the experience for staff. The new... system helped create a better visit for everyone. No specific numbers or metrics are mentioned.
Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer flow. The solution helped them lower the average wait time. It also impro...ved productivity for their staff. The changes made the experience better for both customers and employees.
Kinetika Sardegna needed to manage patient flow better. They partnered with Qmatic to help with this. Qmatic provided solutions to improve how patients move through their services. The goal was to ma...ke the experience better for both patients and staff. The partnership focused on making the process smoother and more efficient.
