Real-World Case Studies and Customer Success Stories with Orchestra 7

PennDOT used Qmatic Orchestra to modernize its driver services. Before, people waited hours in line and often missed paperwork. Managers... could not track staff productivity. With Qmatic, citizens now book appointments and get SMS alerts when it’s their turn. Staff productivity is tracked in real time. Wait times feel shorter and customer service is better. Internal operations improved across all centers.
Show More..

Qmatic Experience Cloud helped Arapahoe County improve its operations. The county used the platform to create seamless customer journeys. The... solution made services more efficient for citizens. Staff and customers both had better experiences. The platform supported digital signage, mobile ticketing, and appointment management. Arapahoe County now delivers faster, more accessible government services.
Show More..

Qmatic Experience Cloud helped DCRA increase productivity and gain key data insights. The platform improved customer journeys and enhanced both... customer and employee experiences. DCRA used business intelligence features to drive operational excellence. The solution provided valuable data integration and analytics for better decision-making. DCRA now delivers more efficient government services.
Show More..

Qmatic Orchestra helped the City of Utrecht merge 30+ offices into one central municipal location. The city needed a way... to guide over 2,000 daily visitors efficiently. Qmatic provided a customer journey management platform, self-service kiosks, and digital signage. Citizens now check in with QR codes and get directed to the right department. Staff receive real-time updates and can prepare for each appointment. The result is a seamless, streamlined experience for both citizens and employees.
Show More..

Qmatic Experience Cloud helps the Residents’ Registration Office & Passport Office in Basel improve citizen services. The platform streamlines customer... journeys and enhances both citizen and employee experiences. Features like appointments, mobile ticketing, and resource planning make visits easier. The office uses Qmatic to reduce wait times and personalize service. This leads to a better experience for everyone who visits.
Show More..

Qmatic helped Swindon Borough Council's Paediatric Therapy Service improve appointment scheduling. The team increased available appointments by 39%, from 246... to 341, in five months. The average notice for appointments rose from 4.5 days to 219 days. Staff saved 188 hours on booking tasks. Email and SMS reminders reduced no-shows and improved satisfaction. The new system made it easy to reschedule and notify parents quickly.
Show More..

Qmatic Orchestra helped the municipality of Pijnacker-Nootdorp improve service for citizens. The new system lets visitors check in with a... QR code and get appointment details by text. Staff can now help citizens using mobile devices, not just at fixed counters. Wait times are shorter and visitors get more information. The platform is easy for staff to use and helps manage customer flow in real time.
Show More..

Qmatic helped Uppsala Municipality improve visitor flow at its financial support unit. The unit serves 300 visitors daily and faced... long wait times with a single queue for all services. Qmatic's queuing system and multilingual self-service kiosks separated lines and enabled easy check-in. Staff now get notifications when visitors arrive, and digital signage shows queue status. The solution reduced waiting times, improved staff satisfaction, and provided access to key visitor statistics.
Show More..

Qmatic helped Stad Ninove manage COVID-19 vaccinations safely. The city used Qmatic Orchestra 6 to control visitor flow and reduce... crowding. Citizens checked in at self-service kiosks and waited until called for their vaccination. The system enabled social distancing and minimized wait times. The solution was adapted from their existing town hall setup for the vaccination center.
Show More..

Qmatic Orchestra helps Upplands-Bro Municipality manage 2,000 monthly visitors at its Contact Center. The center faced long lines and privacy... concerns before using Qmatic. Now, visitors check in at self-service kiosks and wait comfortably. Administrators get email alerts when visitors arrive. The system provides detailed visitor statistics for better scheduling. Sensitive conversations are now more private, and the customer experience has improved.
Show More..

The Swiss Civil Registry Office wanted to improve how visitors moved through their office. They chose Qmatic to help make... the visitor flow smooth and easy. Qmatic provided a platform to manage customer journeys and experiences. The solution helped the office create a better experience for both visitors and employees. The content does not mention any specific numbers or results.
Show More..

The Brazilian Consulate in Hartford wanted to improve how visitors moved through their office. They used Qmatic to help manage... the flow of people. The solution made it easier for visitors to get service. It also helped staff work better. The process became smoother for everyone.
Show More..

The City of Brussels wanted to improve its digital services for citizens. They used the Qmatic Experience Cloud platform to... help with this change. The platform made it easier for people to access services and improved the experience for both citizens and employees. The City of Brussels was able to manage customer journeys better. This helped them move forward with their digital transformation.
Show More..

Consulate wanted to reduce wait times and improve service for its customers. They used Qmatic's solutions to help manage customer... flow. The system helped make service more efficient. Customers now have shorter wait times. The service process is smoother and faster.
Show More..

Islington Council needed to manage services across many channels. They used Qmatic to help with this. Qmatic provided tools for... appointments, virtual queues, and customer feedback. This made it easier for people to get help from the council. The council improved how they served people and made the experience better for everyone.
Show More..

Darlington Borough Council wanted to create a seamless and reliable environment for both customers and staff. They used Qmatic's solutions... to improve their services. The platform helped them manage customer journeys and enhance experiences. The council now provides a better experience for everyone who uses their services.
Show More..

Qmatic Experience Cloud helped the Public Service of Wallonia cut 20,000 calls per year. Staff now spend less time on... the phone and more on high-value tasks. Online booking and reminders lowered no-show rates. Self-service bookings rose to 33% of all appointments in seven months. The platform made planning and scheduling easier for staff. Citizens can now book appointments for over 20 services at 10 locations online.
Show More..

The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and... utility billing. The center uses Qmatic Orchestra for appointments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.
Show More..

Qmatic Orchestra helped St. Josef’s Hospital Wiesbaden cut patient waiting times by 50%. The hospital combined three admissions desks into... one central area. Qmatic’s patient journey management solution now controls patient flow. Staff can plan more flexibly at the admissions desk. The hospital serves 25,000 inpatients and 38,000 outpatients each year.
Show More..

Qmatic Orchestra and self-service kiosks helped Westfriesgasthuis hospital remove service counters and eliminate queues. Patients now check in at a... kiosk, select their reason for visiting, and wait for their turn shown on digital signage. Staff can focus on patient care and have more personal contact. The hospital handles 450 daily visitors at the outpatient lab. Real-time data and reports improve operations. Patient experience and communication have improved.
Show More..

Qmatic Orchestra helped Southeast Georgia Health System's Outpatient Care Center cut patient wait times by 50%. The center previously used... manual logs and pagers, causing delays and confusion. With Qmatic, patients now check in at a kiosk and are tracked in real time. Staff can see patient status instantly and adjust resources as needed. Patient volumes rose by 90% while service times dropped. The system improved productivity, accountability, and the patient experience.
Show More..

Tallinn Children's Hospital used Qmatic to improve patient experience during a major renovation. The hospital added a new patient flow... management system with child-friendly queue tickets. Each ticket prints a fun image, like animals or toys, to make waiting less stressful for children. Large screens show the queue progress with matching colorful images. Staff say the playful system helps distract children from pain and makes visits more comfortable. The solution was developed in partnership with Hansab and supported by the hospital foundation.
Show More..

SYNLAB Eesti used Qmatic Orchestra to manage patient flow at 20 labs across Estonia. The platform helped SYNLAB Eesti handle... over 16,000 samples daily and more than 7 million lab analyses each year. Qmatic's patient journey management reduced wait times and improved both patient and employee experiences. The solution allowed for central queue management and smoother service at all locations. SYNLAB Eesti now offers a more convenient and efficient patient journey.
Show More..

Groene Hart Hospital wanted to make patient visits safer. They used Qmatic to help manage patient flow. The solution helped... create a better experience for patients. It made visits safer and more organized. The hospital improved how they serve patients.
Show More..

Guarnieri used Qmatic Patient Journey Management to organize patient flow. The solution helped manage patients from arrival to discharge. This... improved the experience for both patients and staff. The system made the process more efficient. It created a smoother journey for everyone involved.
Show More..

Qmatic Orchestra and Intro 17 Self Service Kiosk help Mechanum improve customer service and streamline auto repair shop operations. Mechanum serves over... 55,000 annual visitors at six locations in Sweden. The solution enables fast check-in, better customer flow, and effective use of service advisers. Customers benefit from easy online booking and self check-ins. Mechanum focuses on continuous improvement and customer satisfaction.
Show More..

Qmatic Orchestra platform helped the Post Office transform its in-branch customer experience. The solution included self-service kiosks, digital signage, and... skills-based staff routing. Customers now get clear wait time information and are matched with the right staff for their needs. The new system led to a 96% customer satisfaction rate. Management gained real-time data and reporting to improve service planning.
Show More..

Qmatic helped Scapino, a leading Dutch shoe retailer, reopen safely after lockdown. Scapino needed a fast appointment scheduling system for... 171 stores. Qmatic implemented Orchestra 7 with web booking and appointment management in just days. On launch day, customers made 12,000 bookings. The solution enabled social distancing and smooth customer flow. Employees and shoppers were satisfied with the new process.
Show More..

ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless... customer journey for shoppers picking up online orders. Qmatic Experience Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.
Show More..

Qmatic's cloud-based platform helped Stadium, Sweden's largest sports retailer, manage high customer flows in large retail spaces. Stadium used virtual... queuing, self-service kiosks, and digital signage to reduce wait times and improve the in-store experience. Store managers gained access to real-time data and reports, making staff planning more effective. Staff stress levels dropped, and customers felt more noticed and relaxed while waiting. The solution was rolled out in three major Stadium stores, enhancing both customer and staff experiences.
Show More..

Eataly wanted to have more direct and personal interactions with their customers. They used Qmatic to help improve these interactions.... The solution helped Eataly create better customer journeys. The platform made it easier for Eataly to connect with their customers. This led to a better experience for both customers and employees.
Show More..

Avis wanted to offer a better experience in their network of offices. They used Qmatic to help improve their customer... service. The solution aimed to make customer journeys smoother. The results of using Qmatic are not detailed in the content.
Show More..

Kinetika Sardegna needed to manage patient flow better. They partnered with Qmatic to help with this. Qmatic provided solutions to... improve how patients move through their services. The goal was to make the experience better for both patients and staff. The partnership focused on making the process smoother and more efficient.
Show More..

Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer... flow. The solution helped them lower the average wait time. It also improved productivity for their staff. The changes made the experience better for both customers and employees.
Show More..