Real-World Case Studies and Customer Success Stories with Orchestra 7

Qmatic helped Gemeinde Uppsala manage 300 daily visitors with a new queue system. Before, all visitors waited in one line,... causing long waits and confusion. Now, a self-service terminal and digital signage let visitors check in for appointments or services in multiple languages. Staff get instant notifications when visitors arrive. The system gives access to real-time statistics on visitor numbers and wait times. Employees are happier, and the visitor flow is much smoother.
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Qmatic Orchestra helped the city of Utrecht centralize over 30 municipal offices into one main building. The city used Qmatic's... queue management and appointment system to guide up to 2,000 daily visitors efficiently. Citizens now book appointments online and receive a QR code for fast check-in. Staff get real-time updates on who to expect, improving service speed. The new system reduced wait times and made city services easier to access for everyone.
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Qmatic Orchestra helps Gemeinde Upplands-Bro manage over 2,000 visitors each month. The contact center needed better queue management and privacy... for sensitive conversations. Qmatic provided a self-service check-in, digital signage, and appointment scheduling. Staff now get email alerts when visitors arrive. The system gives useful statistics for planning and improves the visitor experience. Waiting times and overheard conversations are reduced.
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Qmatic Orchestra helped the city of Ninove manage COVID-19 vaccinations safely. The system reduced crowding and wait times at the... temporary vaccination center. Staff used ticketing kiosks and digital displays to guide visitors to the right queue. Color-coded options ensured each person received the correct vaccine. The solution made arrivals easy for citizens and efficient for medical staff. The center handled up to 1,000 people per day.
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Qmatic Orchestra helped the municipality of Pijnacker-Nootdorp improve service for citizens. The new system lets visitors check in with a... QR code and get SMS appointment confirmations. Staff can now serve citizens using mobile devices, not just at fixed desks. This saves time for both visitors and employees. Real-time reporting helps the team adjust staffing and improve service quality.
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PennDOT used Qmatic Orchestra to modernize its driver services. Before, people waited hours and often left frustrated. The old system... could not manage appointments or track staff productivity. With Qmatic, citizens now get SMS alerts when it is their turn. They can wait anywhere nearby. Managers can track staff performance in real time. The new system improved customer experience and made operations smoother.
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Qmatic Orchestra helped Islington Council manage many public services in one building. The council used self-service check-in, digital signage, and... room booking integration. Residents now see their place in a virtual queue and meet with the right staff faster. Staff can track customer flow and manage appointments better. Wait times are shorter and space is used more efficiently. The council improved both customer and employee experience.
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Qmatic helped Gwinnett County WIC cut wait times by up to 96%. The clinic faced long lines, crowded waiting areas,... and poor communication for visitors. Qmatic's customer journey management solution automated check-in and service calls. Staff now track each visitor and manage productivity in real time. Average wait times dropped from 1 hour to 30 minutes for WIC and from 2 hours to 30-45 minutes for health programs. Real-time data helps management plan staffing and resources.
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Qmatic Orchestra helped DCRA cut wait times by 25%. The agency also reduced transaction times by 20%. DCRA used Qmatic... to manage visitor flow and improve customer service. Self-service terminals and online scheduling made visits easier. Live dashboards gave managers real-time data on wait times. Customer satisfaction and productivity both increased.
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Qmatic Orchestra helped Clark County Building Services manage high visitor volumes and complex service needs. Before, customers faced long waits... and confusion, with 90% needing help from at least four desks. Qmatic's self-service kiosks and virtual queue system now guide visitors clearly and reduce time spent waiting. Staff can track and manage each customer from check-in to completion. Managers use real-time data to adjust staffing and improve service quality. The solution led to shorter wait times, better planning, and higher satisfaction for both citizens and businesses.
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Qmatic Orchestra helped the Canton of Basel-Stadt manage high visitor traffic at its resident and passport offices. The offices installed... self-service kiosks and digital displays to guide citizens and reduce wait times. Staff can transfer visitors between queues while keeping the same ticket number. Real-time dashboards show wait times, transaction data, and employee performance. The solution improved service levels and made operations more efficient.
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Qmatic Experience Cloud helped the Ville de Bruxelles modernize public service delivery. The city moved from local systems to a... cloud platform, integrating appointment scheduling, queue management, and self-service kiosks. Over 1,000 to 2,000 citizens use the Brucity center daily for more than 500 services. The solution reduced wait times, improved resource planning, and made services more accessible. Agents now manage appointments and visitor flow more efficiently, enhancing both citizen and employee experiences.
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Qmatic Solo helped the Brazilian Consulate in Hartford manage high visitor volumes. Before, visitors faced long waits, noise, and confusion.... The new system uses digital signage, self-service kiosks, and real-time queue data. Staff now track wait times and manage queues easily. The environment is quieter and more organized. Customer satisfaction and staff productivity improved. Visitors now leave happy, with fewer complaints.
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Qmatic Orchestra helped Zivilstandsamt Basel-Stadt manage high visitor numbers. The office had no reception and needed a way to guide... visitors in a historic building. Qmatic installed a touchscreen and ticket printer in a custom wooden structure. Visitors select services in four languages and get tickets. Staff receive notifications and can call visitors using the system. Real-time data and digital signage improved visitor flow and reduced uncertainty. The office now uses analytics to optimize staffing and operations.
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Qmatic helped Arapahoe County Clerk and Recorder's Office cut average wait times by 75%. The office used Qmatic's queue management... and customer journey platform to handle high visitor volumes and limited data. Staff training took just 15 minutes. Customer satisfaction rose from 45% to 94%, and employee satisfaction reached 90%. The solution enabled online appointments and safer service during COVID-19.
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PennDOT used Qmatic Orchestra to modernize its driver services. Before, people waited hours in line and often missed paperwork. Managers... could not track staff productivity. With Qmatic, citizens now book appointments and get SMS alerts when it’s their turn. Staff productivity is tracked in real time. Wait times feel shorter and customer service is better. Internal operations improved across all centers.
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Qmatic Experience Cloud helped Arapahoe County improve its operations. The county used the platform to create seamless customer journeys. The... solution made services more efficient for citizens. Staff and customers both had better experiences. The platform supported digital signage, mobile ticketing, and appointment management. Arapahoe County now delivers faster, more accessible government services.
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Qmatic Experience Cloud helped DCRA increase productivity and gain key data insights. The platform improved customer journeys and enhanced both... customer and employee experiences. DCRA used business intelligence features to drive operational excellence. The solution provided valuable data integration and analytics for better decision-making. DCRA now delivers more efficient government services.
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Qmatic Orchestra helped the City of Utrecht merge 30+ offices into one central municipal location. The city needed a way... to guide over 2,000 daily visitors efficiently. Qmatic provided a customer journey management platform, self-service kiosks, and digital signage. Citizens now check in with QR codes and get directed to the right department. Staff receive real-time updates and can prepare for each appointment. The result is a seamless, streamlined experience for both citizens and employees.
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Qmatic Experience Cloud helps the Residents’ Registration Office & Passport Office in Basel improve citizen services. The platform streamlines customer... journeys and enhances both citizen and employee experiences. Features like appointments, mobile ticketing, and resource planning make visits easier. The office uses Qmatic to reduce wait times and personalize service. This leads to a better experience for everyone who visits.
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Qmatic helped Stad Ninove manage COVID-19 vaccinations safely. The city used Qmatic Orchestra 6 to control visitor flow and reduce... crowding. Citizens checked in at self-service kiosks and waited until called for their vaccination. The system enabled social distancing and minimized wait times. The solution was adapted from their existing town hall setup for the vaccination center.
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Qmatic Orchestra helped the municipality of Pijnacker-Nootdorp improve service for citizens. The new system lets visitors check in with a... QR code and get appointment details by text. Staff can now help citizens using mobile devices, not just at fixed counters. Wait times are shorter and visitors get more information. The platform is easy for staff to use and helps manage customer flow in real time.
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Qmatic Orchestra helps Upplands-Bro Municipality manage 2,000 monthly visitors at its Contact Center. The center faced long lines and privacy... concerns before using Qmatic. Now, visitors check in at self-service kiosks and wait comfortably. Administrators get email alerts when visitors arrive. The system provides detailed visitor statistics for better scheduling. Sensitive conversations are now more private, and the customer experience has improved.
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Qmatic helped Uppsala Municipality improve visitor flow at its financial support unit. The unit serves 300 visitors daily and faced... long wait times with a single queue for all services. Qmatic's queuing system and multilingual self-service kiosks separated lines and enabled easy check-in. Staff now get notifications when visitors arrive, and digital signage shows queue status. The solution reduced waiting times, improved staff satisfaction, and provided access to key visitor statistics.
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Qmatic helped Swindon Borough Council's Paediatric Therapy Service improve appointment scheduling. The team increased available appointments by 39%, from 246... to 341, in five months. The average notice for appointments rose from 4.5 days to 219 days. Staff saved 188 hours on booking tasks. Email and SMS reminders reduced no-shows and improved satisfaction. The new system made it easy to reschedule and notify parents quickly.
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The City of Brussels wanted to improve its digital services for citizens. They used the Qmatic Experience Cloud platform to... help with this change. The platform made it easier for people to access services and improved the experience for both citizens and employees. The City of Brussels was able to manage customer journeys better. This helped them move forward with their digital transformation.
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The Swiss Civil Registry Office wanted to improve how visitors moved through their office. They chose Qmatic to help make... the visitor flow smooth and easy. Qmatic provided a platform to manage customer journeys and experiences. The solution helped the office create a better experience for both visitors and employees. The content does not mention any specific numbers or results.
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Islington Council needed to manage services across many channels. They used Qmatic to help with this. Qmatic provided tools for... appointments, virtual queues, and customer feedback. This made it easier for people to get help from the council. The council improved how they served people and made the experience better for everyone.
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Consulate wanted to reduce wait times and improve service for its customers. They used Qmatic's solutions to help manage customer... flow. The system helped make service more efficient. Customers now have shorter wait times. The service process is smoother and faster.
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The Brazilian Consulate in Hartford wanted to improve how visitors moved through their office. They used Qmatic to help manage... the flow of people. The solution made it easier for visitors to get service. It also helped staff work better. The process became smoother for everyone.
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Darlington Borough Council wanted to create a seamless and reliable environment for both customers and staff. They used Qmatic's solutions... to improve their services. The platform helped them manage customer journeys and enhance experiences. The council now provides a better experience for everyone who uses their services.
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Qmatic Experience Cloud helped the Public Service of Wallonia cut 20,000 calls per year. Staff now spend less time on... the phone and more on high-value tasks. Online booking and reminders lowered no-show rates. Self-service bookings rose to 33% of all appointments in seven months. The platform made planning and scheduling easier for staff. Citizens can now book appointments for over 20 services at 10 locations online.
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The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and... utility billing. The center uses Qmatic Orchestra for appointments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.
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Qmatic Orchestra helped Westfriesgasthuis, a Dutch hospital, remove service counters and cut waiting lines. Patients now check in at self-service... terminals and see their status on digital screens. Staff greet patients, enter data, and take samples in one step. The hospital improved patient flow and communication. Real-time data and digital signage made the experience smoother for 450 daily visitors.
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Qmatic Orchestra helped St. Josefs-Hospital Wiesbaden cut patient wait times by 50%. The hospital merged three admissions desks into one... central area. Patients now use a self-service station to get a queue number. Digital signage shows their turn and room. Staff can see real-time wait data and adjust resources. Patient and staff satisfaction increased significantly.
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Qmatic Orchestra helped Southeast Georgia Health System cut patient wait times by 50%. The hospital's outpatient care center struggled with... manual tracking and communication, causing delays and stress. Qmatic's digital solution replaced paper logs with virtual queues and real-time alerts. Staff now track over 200 patients daily with ease. Patient volume rose by 90%, and staff focus more on care, not paperwork.
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Qmatic helped King's College Hospital cut patient wait times for blood tests by 77%. The hospital used Qmatic's patient journey... management solution in its children's phlebotomy department. Patients now wait only 20 minutes instead of 90. Staff gained better data visibility and improved efficiency. Families gave very positive feedback about the new system.
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Qmatic Orchestra helped Kinetika Sardegna manage patient flow in its clinics. Before, many patients waited in long lines for appointments.... With Qmatic, patients now book services at self-service terminals and get tickets for their turn. Monitors show queue status and share helpful info. The system added about 1,900 more outpatient appointments in a year. Patient satisfaction and service quality improved.
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Qmatic Orchestra helped Groene Hart Ziekenhuis manage patient flow during COVID-19. The hospital used online appointment booking and contactless check-in... to reduce crowds and improve safety. Patients could book blood test appointments online and check in with a QR code at a self-service kiosk. This reduced waiting room congestion and made visits safer for staff and patients. Real-time data and reports helped the hospital adjust operations quickly.
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Clinica Guarnieri used Qmatic Orchestra to improve patient flow and satisfaction. The clinic set up self-service stations and digital signage... to help patients register and stay informed about wait times. Managers can now monitor wait times remotely and access detailed reports on the patient journey. Patients receive clear, timely information throughout their visit. The solution led to more organized waiting areas and better real-time oversight.
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Qmatic helped CHU Montpellier cut patient wait times at the main entrance and care stations. The hospital used Qmatic's Orchestra... platform with MiPih kiosks for self-check-in and queue management. Patients now scan their health card to check in, reducing staff workload and lines. Average wait times dropped from 20 minutes, and 35% of patients now use the terminals. Staff can track patient flow and adjust resources quickly. Over 2,000 outpatients benefit daily from the new system.
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Alliar Médicos à Frente used Qmatic Orchestra to improve patient flow in its diagnostic centers. Before Qmatic, patients waited up... to 90 minutes. After implementation, average wait times dropped to 5 minutes, even during peak hours. The system integrated with Alliar’s medical ERP and provided real-time data for staff management. Alliar saw higher productivity, lower costs, and better patient experiences. Staff could now adjust resources quickly based on live patient flow data.
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Qmatic helped ADRZ hospital in the Netherlands improve patient flow and satisfaction. ADRZ used Qmatic’s patient journey management platform, self-service... kiosks, and digital signage. The hospital reduced wait times and used resources like consultation rooms more efficiently. Real-time data and reporting gave staff better insights into patient flow. Patients now have a smoother, more flexible experience and are more satisfied with their care.
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Qmatic Orchestra helped St. Josef’s Hospital Wiesbaden cut patient waiting times by 50%. The hospital combined three admissions desks into... one central area. Qmatic’s patient journey management solution now controls patient flow. Staff can plan more flexibly at the admissions desk. The hospital serves 25,000 inpatients and 38,000 outpatients each year.
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Qmatic Orchestra and self-service kiosks helped Westfriesgasthuis hospital remove service counters and eliminate queues. Patients now check in at a... kiosk, select their reason for visiting, and wait for their turn shown on digital signage. Staff can focus on patient care and have more personal contact. The hospital handles 450 daily visitors at the outpatient lab. Real-time data and reports improve operations. Patient experience and communication have improved.
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Qmatic Orchestra helped Southeast Georgia Health System's Outpatient Care Center cut patient wait times by 50%. The center previously used... manual logs and pagers, causing delays and confusion. With Qmatic, patients now check in at a kiosk and are tracked in real time. Staff can see patient status instantly and adjust resources as needed. Patient volumes rose by 90% while service times dropped. The system improved productivity, accountability, and the patient experience.
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SYNLAB Eesti used Qmatic Orchestra to manage patient flow at 20 labs across Estonia. The platform helped SYNLAB Eesti handle... over 16,000 samples daily and more than 7 million lab analyses each year. Qmatic's patient journey management reduced wait times and improved both patient and employee experiences. The solution allowed for central queue management and smoother service at all locations. SYNLAB Eesti now offers a more convenient and efficient patient journey.
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Tallinn Children's Hospital used Qmatic to improve patient experience during a major renovation. The hospital added a new patient flow... management system with child-friendly queue tickets. Each ticket prints a fun image, like animals or toys, to make waiting less stressful for children. Large screens show the queue progress with matching colorful images. Staff say the playful system helps distract children from pain and makes visits more comfortable. The solution was developed in partnership with Hansab and supported by the hospital foundation.
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Groene Hart Hospital wanted to make patient visits safer. They used Qmatic to help manage patient flow. The solution helped... create a better experience for patients. It made visits safer and more organized. The hospital improved how they serve patients.
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Guarnieri used Qmatic Patient Journey Management to organize patient flow. The solution helped manage patients from arrival to discharge. This... improved the experience for both patients and staff. The system made the process more efficient. It created a smoother journey for everyone involved.
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Qmatic Orchestra hilft Post Office, das größte Einzelhandelsnetzwerk Großbritanniens, das Kundenerlebnis in 11. 500 Filialen zu transformieren. Die Lösung integriert...Self-Service-Stationen, digitale Displays und kompetenzbasiertes Routing. Kunden erhalten individuelle Tickets und klare Informationen zu Wartezeiten. Das System ermöglicht effizientere Beratung und bessere Ressourcennutzung. Die Kundenzufriedenheit stieg auf 96 %.
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Qmatic Click & Collect helped ICA Maxi Erikslund boost online grocery sales. Customers order online, pick a time, and get... notified by SMS when to collect their groceries at the drive-in. Staff use the Qmatic app to know when customers arrive, making the process fast and easy. About 80% of online customers now use drive-in pickup, with around 500 orders handled each week. The solution improved customer satisfaction and increased online sales.
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Eataly used Qmatic to improve customer flow at its Rome Ostiense store. The store wanted a more personal and engaging... experience at its fresh food counters. Qmatic Orchestra let customers check in by name and get notified when it was their turn. This made interactions more direct and personal. Staff efficiency improved and customers enjoyed a better shopping experience. Eataly also gained valuable data and reports from the system.
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Qmatic helps Apoteket AB manage over 150,000 daily customers across 390+ pharmacies. Apoteket uses Qmatic's customer journey management and digital... signage to reduce wait times and improve service quality. Staff receive daily queue reports, making it easier to plan shifts and meet the goal of serving all customers in under 5 minutes. Qmatic enables separate queues for different services, like vaccinations and express pickup. This leads to smoother operations and a better experience for both customers and employees.
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Qmatic Orchestra and Intro 17 Self Service Kiosk help Mechanum improve customer service and streamline auto repair shop operations. Mechanum serves over... 55,000 annual visitors at six locations in Sweden. The solution enables fast check-in, better customer flow, and effective use of service advisers. Customers benefit from easy online booking and self check-ins. Mechanum focuses on continuous improvement and customer satisfaction.
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Qmatic Orchestra platform helped the Post Office transform its in-branch customer experience. The solution included self-service kiosks, digital signage, and... skills-based staff routing. Customers now get clear wait time information and are matched with the right staff for their needs. The new system led to a 96% customer satisfaction rate. Management gained real-time data and reporting to improve service planning.
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Qmatic helped Scapino, a leading Dutch shoe retailer, reopen safely after lockdown. Scapino needed a fast appointment scheduling system for... 171 stores. Qmatic implemented Orchestra 7 with web booking and appointment management in just days. On launch day, customers made 12,000 bookings. The solution enabled social distancing and smooth customer flow. Employees and shoppers were satisfied with the new process.
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ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless... customer journey for shoppers picking up online orders. Qmatic Experience Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.
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Qmatic's cloud-based platform helped Stadium, Sweden's largest sports retailer, manage high customer flows in large retail spaces. Stadium used virtual... queuing, self-service kiosks, and digital signage to reduce wait times and improve the in-store experience. Store managers gained access to real-time data and reports, making staff planning more effective. Staff stress levels dropped, and customers felt more noticed and relaxed while waiting. The solution was rolled out in three major Stadium stores, enhancing both customer and staff experiences.
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Eataly wanted to have more direct and personal interactions with their customers. They used Qmatic to help improve these interactions.... The solution helped Eataly create better customer journeys. The platform made it easier for Eataly to connect with their customers. This led to a better experience for both customers and employees.
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Qmatic helped SNCF improve service for over 200,000 customers each month. SNCF used Qmatic Orchestra and self-service terminals to manage... customer flow in shops. Customers now get faster, more personal service with real-time wait tracking. Staff can adjust resources based on demand. SNCF collects data to improve satisfaction and efficiency. The new system supports a better experience for both customers and employees.
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Qmatic Orchestra helped Air Calédonie cut customer wait times by 98%. The airline upgraded from Qmatic Solo to Orchestra to... manage high demand for its Continuité Pays Card. Before, customers waited up to five hours; now, they wait just two minutes. Staff can book multi-service appointments and send SMS reminders. In 2019, Air Calédonie handled 24,000 card appointments across three main agencies.
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Qmatic helped SNCF improve customer flow at its service centers and shops. SNCF used Qmatic Orchestra and self-service kiosks to... manage over 200,000 monthly customers. The system lets customers select services, get tickets, and reduces wait times. Staff monitor queues in real time and adjust resources. SNCF collects data on customer activity to boost satisfaction and efficiency.
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Qmatic Experience Cloud helped Omniva post offices create a seamless omnichannel customer experience. Omniva used the platform to manage customer... journeys and improve both customer and employee experiences. The solution included features like appointments, mobile ticketing, and resource planning. This made service faster and more efficient at Omniva locations. The new system helped reduce wait times and improved customer satisfaction.
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Qmatic helped Hochschule Väst manage visitor flow at its new service center. Before, students and visitors crowded the counters, causing... stress for staff. Qmatic's Solo platform, self-service terminals, and digital signage created three organized queues. Now, students and visitors wait calmly outside until called. Staff have full control and can track statistics, like 4,000 tickets printed in two weeks. The environment is calmer and more efficient for everyone.
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Manchester Metropolitan University used Qmatic Orchestra 7 to improve student services. The university had long wait times and scattered service... points. Qmatic's solution included self-service stations and digital signage. Now, 7,000 weekly visitors use the Student Hubs with live queue data and faster service. Staff can track wait times and student feedback in real time. The new system creates a smoother experience for 38,000 students.
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Qmatic Experience Cloud helped Manchester Metropolitan University improve the student experience. The university used the platform to make student services... easier to access. The solution created seamless journeys for students on campus and online. The university now offers better service and support for students. Qmatic Experience Cloud made operations smoother and more efficient.
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Qmatic helped University West manage high visitor volumes at its new service center. Before Qmatic, students and visitors crowded the... counters, causing stress for staff. The university implemented a queue management solution to organize visitor flow. This improved both staff and student satisfaction. The system made it easier for everyone to get help quickly and reduced pressure on employees.
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Qmatic helped Telia Company redesign its retail stores in Sweden. Telia used Qmatic's self-service terminals, digital signage, and Connect Agent... app to blend physical and digital experiences. Customers can move freely in the store, interact with products, and get real-time updates on their wait. Staff use Qmatic tools to manage customer flow and improve service. The new concept store became Telia's top-performing branch in Sweden within nine months.
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Qmatic helped Telia Company transform its retail stores in Sweden. Telia used Qmatic’s self-service kiosks, digital signage, and Connect Agent... app to create a seamless customer journey. Customers can check in, explore products, and interact with staff without waiting in line. Staff use real-time data and analytics to manage visits and improve service. Telia’s concept store became the best performing store in Sweden within nine months of launch.
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GTA is a telecom company. They wanted to improve their customer experience. They used Qmatic to help with this. The... solution helped GTA create better customer journeys. The result was a better experience for both customers and employees.
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Avis wanted to offer a better experience in their network of offices. They used Qmatic to help improve their customer... service. The solution aimed to make customer journeys smoother. The results of using Qmatic are not detailed in the content.
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Kinetika Sardegna needed to manage patient flow better. They partnered with Qmatic to help with this. Qmatic provided solutions to... improve how patients move through their services. The goal was to make the experience better for both patients and staff. The partnership focused on making the process smoother and more efficient.
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Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer... flow. The solution helped them lower the average wait time. It also improved productivity for their staff. The changes made the experience better for both customers and employees.
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