Orchestra 7: Use-Cases, Insights and Reviews | 2026 Cuspera

Qmatic Orchestra helped Westfriesgasthuis, a Dutch hospital, remove service counters and cut waiting lines. Patients now check in at self-service terminals and see their status on digital screens. St...aff greet patients, enter data, and take samples in one step. The hospital improved patient flow and communication. Real-time data and digital signage made the experience smoother for 450 daily visitors.
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Qmatic Orchestra helped the city of Utrecht centralize over 30 municipal offices into one main building. The city used Qmatic's queue management and appointment system to guide up to 2,000 daily visi...tors efficiently. Citizens now book appointments online and receive a QR code for fast check-in. Staff get real-time updates on who to expect, improving service speed. The new system reduced wait times and made city services easier to access for everyone.
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Qmatic helped Gemeinde Uppsala manage 300 daily visitors with a new queue system. Before, all visitors waited in one line, causing long waits and confusion. Now, a self-service terminal and digital s...ignage let visitors check in for appointments or services in multiple languages. Staff get instant notifications when visitors arrive. The system gives access to real-time statistics on visitor numbers and wait times. Employees are happier, and the visitor flow is much smoother.
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Qmatic Orchestra helps Gemeinde Upplands-Bro manage over 2,000 visitors each month. The contact center needed better queue management and privacy for sensitive conversations. Qmatic provided a self-s...ervice check-in, digital signage, and appointment scheduling. Staff now get email alerts when visitors arrive. The system gives useful statistics for planning and improves the visitor experience. Waiting times and overheard conversations are reduced.
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Qmatic helped Hochschule Väst manage visitor flow at its new service center. Before, students and visitors crowded the counters, causing stress for staff. Qmatic's Solo platform, self-service termina...ls, and digital signage created three organized queues. Now, students and visitors wait calmly outside until called. Staff have full control and can track statistics, like 4,000 tickets printed in two weeks. The environment is calmer and more efficient for everyone.
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Qmatic helped Telia Company redesign its retail stores in Sweden. Telia used Qmatic's self-service terminals, digital signage, and Connect Agent app to blend physical and digital experiences. Custome...rs can move freely in the store, interact with products, and get real-time updates on their wait. Staff use Qmatic tools to manage customer flow and improve service. The new concept store became Telia's top-performing branch in Sweden within nine months.
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