Orchestra 7 Overview

Qmatic orchestrates over two billion customer journeys annually, offering a robust solution for managing customer interactions across diverse industries. Businesses leverage Qmatic to streamline customer flow, reducing wait times and enhancing service delivery. The system integrates with existing platforms, providing a unified interface for managing appointments, queues, and interactions. Retailers, healthcare providers, and government agencies use Qmatic to ensure efficient service operations, leading to improved customer satisfaction and loyalty. By facilitating seamless customer experiences, Qmatic enables organizations to optimize resource allocation and improve operational efficiency, ultimately driving higher ROI.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Orchestra 7.

Other use cases:

  • Social Media Analytics
  • Personalized Marketing
  • Lead Management
  • Contract Management
  • Proposal & Quote Management
  • Communication Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Orchestra 7.

Other priorities:

  • Launch New Products
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Orchestra 7 Use-Cases and Business Priorities: Customer Satisfaction Data

Orchestra 7 works with different mediums / channels such as Mobile.

Orchestra 7's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Orchestra 7 support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Orchestra 7 analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...The questionnaire can also contain conditional follow-up questions (i.e. they may differ depending on previous answer). ..." Customer Feedback System Qmatic
"...Customer Feedback SaaS Use online surveys to gain insight into your visitors experience...." Enterprise Queue Management System Software
"...Our precision engineered hardware and software streamline every step of the customer journey, from self-service kiosks and online booking modules to interactive administration, control and support tools, statistical analysis systems and business intelligence modules...." Global Client Support for Qmatic Systems Qmatic

Orchestra 7, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orchestra-7 manages queues and customer journeys with a robust platform. Entire customer flow is handled efficiently by Qmatic's software.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Orchestra 7 is popular in Government Administration, and is widely used by Enterprise,

Orchestra 7 Customer wins, Customer success stories, Case studies

How efficiently Does Orchestra 7 manage your Engagement Management?

How does Orchestra 7 facilitate Customer Feedback Management?

How can Orchestra 7 optimize your Competitive Intelligence Workflow?

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Contact Center Software needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Generalkonsulat von Mexico in Sacramento - Government Administration - Medium

Sacramento, USA

Qmatic Orchestra helped the Generalkonsulat von Mexico in Sacramento cut average wait times by 66%. The consulate used to have confusing, multiple queues and long waits. With Qmatic, visitors now che...ck in, get a ticket, and wait comfortably until called. Staff use real-time data to manage service windows and improve scheduling. The system led to a 23% increase in customers served and reduced stress for both staff and visitors.

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Darlington Borough Council - Government Administration - Medium

Darlington, UK

Qmatic Orchestra helped Darlington Borough Council manage 350 daily visitors at its busy town hall. Staff now greet customers, set clear wait time expectations, and direct them to services or self-se...rvice kiosks. Digital signage and browser-based tools keep customers informed and reduce confusion. The council improved appointment scheduling, shortened perceived wait times, and streamlined internal processes. Over 260 flexible staff use the system to support health and safety procedures.

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Capitec Bank - Banking - Large

Stellenbosch, South Africa

Qmatic helped Capitec Bank redesign its customer experience. The bank used Qmatic Orchestra to manage 860 branches and introduced self-service stations with card readers. Capitec reduced wait times a...nd improved personal service. The system enabled better staff planning and real-time insights. Efficiency improved by at least 20%.

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Gwinnett County WIC - Government Administration - Medium

Lawrenceville, USA

Qmatic helped Gwinnett County WIC cut wait times by up to 96%. The clinic faced long waits, crowded lobbies, and poor information flow. Qmatic’s Customer Journey Management automated arrival and call...-up, streamlining visits for 350 daily participants. Average wait times dropped from 1 hour to 30 minutes. Staff productivity and real-time data analytics improved, giving management better oversight and resource planning.

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King's College Hospital - Hospital & Health Care - Very Large

London, UK

Qmatic Orchestra helped King's College Hospital cut blood test waiting times in its children's phlebotomy department by 77%. The hospital used self-service kiosks and digital signage to manage patien...t flow. Staff gained real-time data and analytics to optimize staffing and improve efficiency. Patients now wait just 20 minutes instead of 90. Feedback from families has been very positive.

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Clark County Building Services - Government Administration - Large

Las Vegas, USA

Qmatic Orchestra helped Clark County Building Services fix long, confusing lines for residents and contractors. Before, 90% of customers needed help from at least four workstations, causing chaos and... wasted time. With Qmatic, visitors now check in at self-service kiosks, get a ticket, and wait in a virtual queue. Staff can track and transfer customers easily, and managers get alerts if wait times get too long. The system improved service quality, reduced wasted time, and gave managers better data to plan staffing.

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lightning

Peers used Orchestra 7 for engagement management and customer feedback management

Orchestra 7 Competitors

Orchestra 7 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Qmatic Group. News

Partnership

Qmatic Welcomes Corvice AG as New Premier Solution Partner in Switzerland

Qmatic has partnered with Corvice AG, appointing them as a Premier Solution Partner in Switzerland. This partnership allows Corvice AG to deliver, implement, and support Qmatic's customer journey solutions locally, enhancing service delivery for Swiss enterprises and public institutions.

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Partnership

Qmatic Strengthens Platform Ecosystem with NGT Group as Development Partner

Qmatic has expanded its partnership with NGT Group, a leading IT integrator in Georgia, by designating them as an official Development Partner. This collaboration aims to enhance Qmatic's platform ecosystem with new value-added services and applications. The partnership supports Qmatic's strategy to offer more connected and automated service experiences globally.

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Product

Qmatic Expands AI Portfolio with Qmatic AI Chat

Qmatic has launched Qmatic AI Chat, a conversational AI assistant designed to enhance digital customer engagement across websites and service channels. Integrated into Qmatic's customer journey management ecosystem, it enables organizations to provide scalable support, answer inquiries, and assist with appointments in real time. This expansion of Qmatic's AI portfolio aims to improve accessibility and modernize customer engagement in service-driven industries.

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Partnership

Qmatic Names Valpatek as First Development Partner to Expand Value-Added Services on the Qmatic Platform

Qmatic has named Valpatek as its first Development Partner to enhance the Qmatic platform with value-added services. This collaboration aims to accelerate innovation by allowing partners to build specialized solutions, enhancing customer journey management capabilities. Valpatek will focus on developing integrations and applications that expand Qmatic's ecosystem, supporting the company's strategy to offer scalable and modular solutions globally.

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Qmatic Group. Profile

Company Name

Qmatic Group.

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A