Orchestra 7 Overview

Qmatic orchestrates over two billion customer journeys annually, offering a robust solution for managing customer interactions across diverse industries. Businesses leverage Qmatic to streamline customer flow, reducing wait times and enhancing service delivery. The system integrates with existing platforms, providing a unified interface for managing appointments, queues, and interactions. Retailers, healthcare providers, and government agencies use Qmatic to ensure efficient service operations, leading to improved customer satisfaction and loyalty. By facilitating seamless customer experiences, Qmatic enables organizations to optimize resource allocation and improve operational efficiency, ultimately driving higher ROI.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Orchestra 7.

Other use cases:

  • Social Media Analytics
  • Personalized Marketing
  • Lead Management
  • Contract Management
  • Proposal & Quote Management
  • Communication Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Orchestra 7.

Other priorities:

  • Launch New Products
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Orchestra 7 Use-Cases and Business Priorities: Customer Satisfaction Data

Orchestra 7 works with different mediums / channels such as Mobile.

Orchestra 7's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Orchestra 7 support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Orchestra 7 analytics capabilities include Analytics, and Custom Reports.

Orchestra 7, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orchestra-7 manages queues and customer journeys with a robust platform. Entire customer flow is handled efficiently by Qmatic's software.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Orchestra 7 is popular in Government Administration, and is widely used by Enterprise,

Comprehensive Insights on Orchestra 7 Use Cases

What makes Orchestra 7 ideal for Engagement Management?

How efficiently Does Orchestra 7 manage your Customer Feedback Management?

How does Orchestra 7 facilitate Competitive Intelligence?

19+ more Business Use Cases

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

CASE STUDY Alliar Médicos à Frente

Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer flow. The solution helped them lower the average wait time. It also impro...ved productivity for their staff. The changes made the experience better for both customers and employees.

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CASE STUDY Kinetika Sardegna

Kinetika Sardegna needed to manage patient flow better. They partnered with Qmatic to help with this. Qmatic provided solutions to improve how patients move through their services. The goal was to ma...ke the experience better for both patients and staff. The partnership focused on making the process smoother and more efficient.

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Government Administration

CASE STUDY Pijnacker City Hall

Pijnacker City Hall wanted to create a mobile workforce. They used Qmatic to help with this goal. The solution helped their staff work more flexibly. It also improved the experience for people visiti...ng the city hall. The new system made it easier for both employees and visitors.

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Education

CASE STUDY University West

University West wanted to improve satisfaction for staff and students. They used Qmatic to help with this goal. The solution helped make services easier to access. Staff and students became more sati...sfied after using Qmatic. The case shows how Qmatic can help in education.

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Government Administration

CASE STUDY Islington Council

Islington Council needed to manage services across many channels. They used Qmatic to help with this. Qmatic provided tools for appointments, virtual queues, and customer feedback. This made it easie...r for people to get help from the council. The council improved how they served people and made the experience better for everyone.

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Government Administration

CASE STUDY Uppsala Municipality

Uppsala Municipality used Qmatic to improve how visitors move through their services. They wanted to make the experience better for both visitors and staff. Qmatic helped them manage visitor flow mor...e smoothly. The solution aimed to reduce wait times and make services more efficient. This led to a better experience for everyone involved.

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lightning

Peers used Orchestra 7 for engagement management and customer feedback management

Orchestra 7 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Qmatic Group. Profile

Company Name

Qmatic Group.

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A