Orchestra 7 Overview

Qmatic orchestrates over two billion customer journeys annually, offering a robust solution for managing customer interactions across diverse industries. Businesses leverage Qmatic to streamline customer flow, reducing wait times and enhancing service delivery. The system integrates with existing platforms, providing a unified interface for managing appointments, queues, and interactions. Retailers, healthcare providers, and government agencies use Qmatic to ensure efficient service operations, leading to improved customer satisfaction and loyalty. By facilitating seamless customer experiences, Qmatic enables organizations to optimize resource allocation and improve operational efficiency, ultimately driving higher ROI.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Orchestra 7.

Other use cases:

  • Social Media Analytics
  • Personalized Marketing
  • Lead Management
  • Contract Management
  • Proposal & Quote Management
  • Communication Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Orchestra 7.

Other priorities:

  • Launch New Products
See all business priorities See less business priorities

Orchestra 7 Use-Cases and Business Priorities: Customer Satisfaction Data

Orchestra 7 works with different mediums / channels such as Mobile.

Orchestra 7's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Orchestra 7 support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Orchestra 7 analytics capabilities include Analytics, and Custom Reports.

Orchestra 7, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orchestra-7 manages queues and customer journeys with a robust platform. Entire customer flow is handled efficiently by Qmatic's software.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Orchestra 7 is popular in Government Administration, and is widely used by Enterprise,

Orchestra 7 Customer wins, Customer success stories, Case studies

What Are the key features of Orchestra 7 for Engagement Management?

How can Orchestra 7 optimize your Customer Feedback Management Workflow?

What Are the key features of Orchestra 7 for Competitive Intelligence?

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Stadium - Retail

Stadium, a Swedish retailer, wanted to improve the experience for both customers and staff. They used innovative solutions from Qmatic to help with this. The solutions included tools for managing cus...tomer flow and staff resources. These changes made the customer journey smoother. Staff also found their work easier and more efficient.

Read on →

Avis

Avis wanted to offer a better experience in their network of offices. They used Qmatic to help improve their customer service. The solution aimed to make customer journeys smoother. The results of us...ing Qmatic are not detailed in the content.

Read on →

Uppsala Municipality - Government Administration

Uppsala Municipality used Qmatic to improve how visitors move through their services. They wanted to make the experience better for both visitors and staff. Qmatic helped them manage visitor flow mor...e smoothly. The solution aimed to reduce wait times and make services more efficient. This led to a better experience for everyone involved.

Read on →

Pijnacker City Hall - Government Administration

Pijnacker City Hall wanted to create a mobile workforce. They used Qmatic to help with this goal. The solution helped their staff work more flexibly. It also improved the experience for people visiti...ng the city hall. The new system made it easier for both employees and visitors.

Read on →

City of Minneapolis Service Center - Government Administration

The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and utility billing. The center uses Qmatic Orchestra for appoi...ntments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.

Read on →

City of Utrecht - Government Administration

Qmatic Experience Cloud helped the City of Utrecht create a seamless citizen journey. The platform improved customer and employee experiences with features like appointments, resource planning, and m...obile ticketing. Citizens can now schedule visits and wait virtually, reducing wait times. The city uses business intelligence and customer feedback tools to optimize services. The solution supports efficient, accessible government services for all residents.

Read on →
lightning

Peers used Orchestra 7 for engagement management and customer feedback management

Orchestra 7 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Qmatic Group. Profile

Company Name

Qmatic Group.

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A