Orchestra 7: Product updates, Customer stories, and Insights | 2026 Cuspera

GTA is a telecom company. They wanted to improve their customer experience. They used Qmatic to help with this. The solution helped GTA create better customer journeys. The result was a better experi...ence for both customers and employees.
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Consulate wanted to reduce wait times and improve service for its customers. They used Qmatic's solutions to help manage customer flow. The system helped make service more efficient. Customers now ha...ve shorter wait times. The service process is smoother and faster.
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Alliar Médicos à Frente wanted to reduce wait times and increase productivity. They used Qmatic to help manage their customer flow. The solution helped them lower the average wait time. It also impro...ved productivity for their staff. The changes made the experience better for both customers and employees.
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Uppsala Municipality used Qmatic to improve how visitors move through their services. They wanted to make the experience better for both visitors and staff. Qmatic helped them manage visitor flow mor...e smoothly. The solution aimed to reduce wait times and make services more efficient. This led to a better experience for everyone involved.
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The City of Minneapolis Service Center improved public services with Qmatic. They offer over 250 services, including business licensing and utility billing. The center uses Qmatic Orchestra for appoi...ntments and queue management. They serve over 13,000 customers in 10 months. The center provides multilingual support and accessible kiosks.
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ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless customer journey for shoppers picking up online orders. Qmatic Experien...ce Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.
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