Orchestra 7 Overview

This is a summary of the comprehensive capabilities and benefits of Orchestra 7 based on over 467 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Orchestra 7, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Orchestra 7 is right for your needs? Our Cuspera AI engine can evaluate how Orchestra 7 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Orchestra 7 supports business activities such as:

  • Engagement Management
  • Customer Feedback Management
  • Competitive Intelligence
  • Social Media Analytics
  • Personalized Marketing

Orchestra 7 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Launch New Products. It can help manage these activities if you use Mobile for these needs. As a solution, Orchestra 7's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.

Orchestra 7 Government Administration Vertical is its biggest customer base.

Reviews

"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic

Cuspera Reviews

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Orchestra 7.

Other priorities:

  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Competitive Intelligence , as the business use cases that they have been most satisfied while using Orchestra 7.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile

4.73/5 ★

Read Reviews (27)

"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic
engaging and following up

4.67/5 ★

Read Reviews (19)

"...Configure and manage a complete Customer Journey Platform from a central point, and engage its statistics and functionalities from every branch or location...."
Customer Feedback Management

4.72/5 ★

Read Reviews (23)

"...Receive feedback from customers to improve your service quality...." Virtual Queuing System
measuring customer satisfaction

4.22/5 ★

Read Reviews (4)

"...Qmatic customer feedback solutions generate instant customer satisfaction insights that inform operational improvements on unit and regional levels ..."
Competitive Intelligence

4.63/5 ★

Read Reviews (16)

"...Business intelligence, insights and reporting...." Virtual Queuing System
PEER EXPERIENCES
Engagement Management with Mobile

4.73/5 ★

Read Reviews (27)

"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic
engaging and following up

4.73/5 ★

Read Reviews (19)

Customer Feedback Management

4.72/5 ★

Read Reviews (23)

"...Receive feedback from customers to improve your service quality...." Virtual Queuing System
measuring customer satisfaction

4.72/5 ★

Read Reviews (4)

Competitive Intelligence

4.63/5 ★

Read Reviews (16)

"...Business intelligence, insights and reporting...." Virtual Queuing System

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 467 insights from peers and experts to help you assess how these Orchestra 7 use cases fit your Customer Journey and Experience needs.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Peers used Orchestra 7 to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Orchestra 7

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.29/5 ★

Read Reviews (26)
Ticketing

4.21/5 ★

Read Reviews (25)
Alerts: popups & Notifications

4.01/5 ★

Read Reviews (11)
Feedback surveys

4.16/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Personalization

4.29/5 ★

Read Reviews (26)
Ticketing

4.21/5 ★

Read Reviews (25)
Alerts: popups & Notifications

4.01/5 ★

Read Reviews (11)
Feedback surveys

4.16/5 ★

Read Reviews (7)

IT and Other Capabilities

for Orchestra 7

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5 ★

Read Reviews (27)
Data Export

4.09/5 ★

Read Reviews (14)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5 ★

Read Reviews (27)
Data Export

4.09/5 ★

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5 ★

Read Reviews (38)
Email Support

3.73/5 ★

Read Reviews (5)
Phone Support

3.73/5 ★

Read Reviews (5)
Chat Support

3.51/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5 ★

Read Reviews (38)
Email Support

3.73/5 ★

Read Reviews (5)
Phone Support

3.73/5 ★

Read Reviews (5)
Chat Support

3.51/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Vendor Profile Details

Company Name

Qmatic

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Financials

M&A