Orchestra 7 Overview
This is a summary of the comprehensive capabilities and benefits of Orchestra 7 based on over 467 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Orchestra 7, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Orchestra 7 is right for your needs? Our Cuspera AI engine can evaluate how Orchestra 7 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Orchestra 7 supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Competitive Intelligence
- Social Media Analytics
- Personalized Marketing
Orchestra 7 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Launch New Products. It can help manage these activities if you use Mobile for these needs. As a solution, Orchestra 7's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.
Orchestra 7 Government Administration Vertical is its biggest customer base.
Reviews
"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic
Cuspera Reviews
86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Orchestra 7.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Competitive Intelligence , as the business use cases that they have been most satisfied while using Orchestra 7.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Mobile |
4.73/5 ★ |
"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic |
engaging and following up |
4.67/5 ★ |
"...Configure and manage a complete Customer Journey Platform from a central point, and engage its statistics and functionalities from every branch or location...." Multi Location Customer Experience Management Solution Qmatic |
Customer Feedback Management |
4.72/5 ★ |
"...Receive feedback from customers to improve your service quality...." Virtual Queuing System |
measuring customer satisfaction |
4.22/5 ★ |
"...Qmatic customer feedback solutions generate instant customer satisfaction insights that inform operational improvements on unit and regional levels ..." Customer Feedback System Qmatic |
Competitive Intelligence |
4.63/5 ★ |
"...Business intelligence, insights and reporting...." Virtual Queuing System |
PEER EXPERIENCES | |
---|---|
Engagement Management with Mobile |
4.73/5 ★ |
"...You can give your customers the ability to connect with you however it suits them best, and engage the exact right employee for any interaction, whether they are on site or connecting virtually. ..." Queue Management Solutions Qmatic |
|
engaging and following up |
4.73/5 ★ |
Customer Feedback Management |
4.72/5 ★ |
"...Receive feedback from customers to improve your service quality...." Virtual Queuing System |
|
measuring customer satisfaction |
4.72/5 ★ |
Competitive Intelligence |
4.63/5 ★ |
"...Business intelligence, insights and reporting...." Virtual Queuing System |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 467 insights from peers and experts to help you assess how these Orchestra 7 use cases fit your Customer Journey and Experience needs.
Popular Business Setting
for Orchestra 7
Top Industries
- Government Administration
Popular in
- Enterprise
Peer and Expert Opinion on Features
for Orchestra 7
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (26) |
Ticketing | Read Reviews (25) |
Alerts: popups & Notifications | Read Reviews (11) |
Feedback surveys | Read Reviews (7) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (26) |
Ticketing | Read Reviews (25) |
Alerts: popups & Notifications | Read Reviews (11) |
Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for Orchestra 7
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (27) |
Data Export | Read Reviews (14) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (27) |
Data Export | Read Reviews (14) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (38) |
Email Support | Read Reviews (5) |
Phone Support | Read Reviews (5) |
Chat Support | Read Reviews (3) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (38) |
Email Support | Read Reviews (5) |
Phone Support | Read Reviews (5) |
Chat Support | Read Reviews (3) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (44) |
Custom Reports | Read Reviews (57) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (44) |
Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Orchestra 7
Overall Risk Meter
Top Failure Risks for Orchestra 7
Vendor Profile Details
Company Name
Qmatic
Company Website
https://www.qmatic.com/HQ Location
2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US
Employees
251-500
Social
Financials
M&A