Orchestra 7 Overview

Qmatic orchestrates over two billion customer journeys annually, offering a robust solution for managing customer interactions across diverse industries. Businesses leverage Qmatic to streamline customer flow, reducing wait times and enhancing service delivery. The system integrates with existing platforms, providing a unified interface for managing appointments, queues, and interactions. Retailers, healthcare providers, and government agencies use Qmatic to ensure efficient service operations, leading to improved customer satisfaction and loyalty. By facilitating seamless customer experiences, Qmatic enables organizations to optimize resource allocation and improve operational efficiency, ultimately driving higher ROI.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Orchestra 7.

Other use cases:

  • Social Media Analytics
  • Personalized Marketing
  • Lead Management
  • Contract Management
  • Proposal & Quote Management
  • Communication Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Orchestra 7.

Other priorities:

  • Launch New Products
See all business priorities See less business priorities

Orchestra 7 Use-Cases and Business Priorities: Customer Satisfaction Data

Orchestra 7 works with different mediums / channels such as Mobile.

Orchestra 7's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Orchestra 7 support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Orchestra 7 analytics capabilities include Analytics, and Custom Reports.

Orchestra 7, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orchestra-7 manages queues and customer journeys with a robust platform. Entire customer flow is handled efficiently by Qmatic's software.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Orchestra 7 is popular in Government Administration, and is widely used by Enterprise,

Comprehensive Insights on Orchestra 7 Use Cases

How can Orchestra 7 optimize your Engagement Management Workflow?

What benefits does Orchestra 7 offer for Customer Feedback Management?

How does Orchestra 7 address your Competitive Intelligence Challenges?

19+ more Business Use Cases

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY SNCF

Qmatic Experience Cloud helped SNCF improve administration and customer experience. SNCF used the platform to create seamless customer journeys. The solution included features like appointments, mobi...le ticketing, and resource planning. SNCF enhanced customer satisfaction and streamlined operations. The platform supported better employee productivity and efficient service delivery.

Read more →
Hospital & Health Care

CASE STUDY Outpatient Care Center

Qmatic Experience Cloud helped Outpatient Care Center cut patient wait times by 50%. The center used Qmatic to manage patient flow and improve scheduling. Staff used the platform to track resources a...nd optimize appointments. Patients waited less and had a better experience. The solution made operations smoother for both patients and employees.

Read more →
Government Administration

CASE STUDY City of Utrecht

Qmatic Experience Cloud helped the City of Utrecht create a seamless citizen journey. The platform improved customer and employee experiences with features like appointments, resource planning, and m...obile ticketing. Citizens can now schedule visits and wait virtually, reducing wait times. The city uses business intelligence and customer feedback tools to optimize services. The solution supports efficient, accessible government services for all residents.

Read more →
Government Administration

CASE STUDY Residents’ Registration Office & Passport Office in Basel

Qmatic Experience Cloud helps the Residents’ Registration Office & Passport Office in Basel improve citizen services. The platform streamlines customer journeys and enhances both citizen and employee... experiences. Features like appointments, mobile ticketing, and resource planning make visits easier. The office uses Qmatic to reduce wait times and personalize service. This leads to a better experience for everyone who visits.

Read more →
Retail

CASE STUDY ICA

ICA used Qmatic's Click & Collect solution to improve its online shopping experience. The platform helped ICA create a seamless customer journey for shoppers picking up online orders. Qmatic Experien...ce Cloud enabled better resource planning and reduced wait times. ICA enhanced customer satisfaction and streamlined store operations with this solution.

Read more →
Retail

CASE STUDY Telia

Qmatic Experience Cloud helps Telia improve customer journeys in retail. Telia uses the platform to create seamless experiences for both customers and employees. The solution supports appointments, v...irtual queuing, and resource planning. Telia aims to boost loyalty and sales by making visits easier and more efficient. The platform helps Telia challenge traditional retail with digital tools.

Read more →
lightning

Peers used Orchestra 7 for engagement management and customer feedback management

Orchestra 7 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.57/5 ★

Read Reviews (44)
Custom Reports

4.50/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Qmatic Group. Profile

Company Name

Qmatic Group.

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A