NICE Satmetrix Overview
Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.
NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Satmetrix works with different mediums / channels such as Promotions, Website, Offline, etc.
NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.
Reviews
"...The NPS operating modelgives us the opportunity to benchmark our data, manage ongoing customer engagement programs, and compare our progress to those of our competitors, all while informing overall business decisions with a metric that carries weight at the Board level...." Peer review by Jason Weckworth, Vice President of Data Center Operations and Chief Customer Officer, Raging Wire
NICE Satmetrix, FellaFeeds, Velti, Paytronix, Voucherify, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on NICE Satmetrix Use Cases
What makes NICE Satmetrix ideal for Customer Feedback Management?
"...Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld...." Case Study WillScot
How efficiently Does NICE Satmetrix manage your Engagement Management?
"...CEM is today s field of competitive advantage, and everyone in the company needs to be actively engaged in it...." Case Study WillScot
What benefits does NICE Satmetrix offer for Customer Case Management?
How can NICE Satmetrix enhance your Customise Loyalty Program process?
How can NICE Satmetrix optimize your Competitive Intelligence Workflow?
37+ more Business Use Cases
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ExperianRead More |
|
Case Study Bluegrass cellularRead More |
|
Case Study Pulse SecureRead More |
Video
NICE Satmetrix Holistic VOC Solution
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
Peers used NICE Satmetrix for customer feedback management and engagement management
NICE Satmetrix Competitors
NICE Satmetrix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Nice Profile
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for NICE Satmetrix
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
NICE Satmetrix may get in touch with you regarding your request.
Request Custom Quote
Nice will get in touch with you regarding your request.