NICE Satmetrix Overview
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Loyalty Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld...." Case Study Extraco Banks |
| measuring net promoter score |
4.95/5 ★ |
|
| measuring customer satisfaction |
4.84/5 ★ |
|
| Engagement Management |
4.90/5 ★ |
"...Equally important, we follow up with customers when they take the time to let us know there are opportunities for improvement...." Peer review by Joyce Maroney, Senior Director, Customer Experience & Services Marketing, Kronos |
| engaging and following up |
4.89/5 ★ |
|
| Loyalty Management |
4.92/5 ★ |
"...The result has been multiple quantitative and qualitative improvements in customer loyalty, profitability, and revenue, including: ..." Case Study Bobst |
| customise loyalty program |
4.88/5 ★ |
|
| track program performance |
3.39/5 ★ |
|
| identify target customers |
3.39/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld...." Case Study Extraco Banks |
|
| measuring net promoter score |
4.94/5 ★ |
| measuring customer satisfaction |
4.94/5 ★ |
| Engagement Management |
4.90/5 ★ |
"...Equally important, we follow up with customers when they take the time to let us know there are opportunities for improvement...." Peer review by Joyce Maroney, Senior Director, Customer Experience & Services Marketing, Kronos |
|
| engaging and following up |
4.90/5 ★ |
| Loyalty Management |
4.92/5 ★ |
"...The result has been multiple quantitative and qualitative improvements in customer loyalty, profitability, and revenue, including: ..." Case Study Bobst |
|
| customise loyalty program |
4.92/5 ★ |
| track program performance |
4.92/5 ★ |
| identify target customers |
4.92/5 ★ |
39+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1664 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Pulse SecureRead More |
|
Case Study Bluegrass cellularRead More |
|
Case Study Miracle-EarRead More |
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices
NICE Satmetrix Alternatives
Peer and Expert Opinion on Features
for NICE Satmetrix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (189) |
| Dashboard | Read Reviews (33) |
| Alerts: popups & Notifications | Read Reviews (29) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (189) |
| Dashboard | Read Reviews (33) |
| Alerts: popups & Notifications | Read Reviews (29) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
IT and Other Capabilities
for NICE Satmetrix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (110) |
| Data Export | Read Reviews (50) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (110) |
| Data Export | Read Reviews (50) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (165) |
| Chat Support | Read Reviews (18) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (165) |
| Chat Support | Read Reviews (18) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (161) |
| Custom Reports | Read Reviews (198) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (161) |
| Custom Reports | Read Reviews (198) |
Failure Risk Guidance Security Report
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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