NICE Satmetrix Overview
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Customer Case Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more...." Peer review |
| measuring net promoter score |
4.95/5 ★ |
"...Promoter Scores (NPS.) ..." Case Study Miracle-Ear |
| measuring customer satisfaction |
4.81/5 ★ |
"...With its new strategy, Bluegrass hoped to get to the core of key customer satisfaction questions: How likely were Bluegrass Cellular customers to refer their friends or family?..." Case Study Bluegrass cellular |
| Engagement Management |
4.90/5 ★ |
"...The insights also helped them with the development of Better communicate and engage employees and their knowledge-centered support system...." Case Study Pulse Secure |
| engaging and following up |
4.89/5 ★ |
"...The alerts/notifications to follow up with customers after a survey...." Peer review by David M, Senior Support Manager, Computer Software |
| Customer Case Management with Website, Offline and On Premises |
4.90/5 ★ |
"...Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey...." Peer review by Simon Whight, Senior Salesforce CRM Analyst, Citation Professional Solutions |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more...." Peer review |
|
| measuring net promoter score |
4.94/5 ★ |
| measuring customer satisfaction |
4.94/5 ★ |
| Engagement Management |
4.90/5 ★ |
"...The insights also helped them with the development of Better communicate and engage employees and their knowledge-centered support system...." Case Study Pulse Secure |
|
| engaging and following up |
4.90/5 ★ |
| Customer Case Management with Website, Offline and On Premises |
4.90/5 ★ |
"...Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey...." Peer review by Simon Whight, Senior Salesforce CRM Analyst, Citation Professional Solutions |
|
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1574 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study StokkeRead More |
|
Case Study CioxRead More |
|
Case Study ExperianRead More |
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices
NICE Satmetrix Alternatives
Peer and Expert Opinion on Features
for NICE Satmetrix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (175) |
| Dashboard | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (175) |
| Dashboard | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
IT and Other Capabilities
for NICE Satmetrix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (159) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (159) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for NICE Satmetrix
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
NICE Satmetrix may get in touch with you regarding your request.
Request Custom Quote
Nice will get in touch with you regarding your request.