CUSPERA

NICE Satmetrix

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(688 Reviews)

Satmetrix: Customer Experience Management

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About NICE Satmetrix

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

Peer and Expert Reviews
for NICE Satmetrix

Goals

Enhance customer relationships and Scale best practices are the most popular goals peers achieved using NICE Satmetrix .

Other goals:

  • Improve brand engagement
  • Establish thought leadership
  • Improve ROI
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Channels

It is the best suited for promotions, social media, offline, channels.

Other channels:

  • point of sale
  • omnichannel
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Processes

Peers recommend customer feedback management, engagement management, customer case management, as the business processes that they have been most satisfied while using NICE Satmetrix .

Read Reviews of Business Process for NICE Satmetrix

Customer feedback management With Promotions

Measuring net promoter score With Promotions

Measuring customer satisfaction

Engagement management With Promotions

Engaging and following up With Promotions

Customer case management

Helpdesk management

Social media management With Social media

Social media analytics With Social media

Competitive intelligence With Promotions

Funnel analysis

Lead analytics

Sales document management

Contract management

Contact list management

Upselling

Rating and review management

Training & onboarding

Collaboration

See allless Activities

Popular Business Setting
for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices

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IT and Other Capabilities
for NICE Satmetrix

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

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First 5 Reports are Free

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Vendor Profile Details

Company Name Nice
Company Website https://www.nice.com/
HQ Location 221 River St, Hoboken, New Jersey 07030, US
Employees 5001-10000
Social
Financials IPO