NICE Voice of the Customer Overview

Nice-voice-of-the-customer enhances customer satisfaction by combining, analyzing, and acting on contact center interactions, solicited feedback, and operational data. Voice of the Customer programs are supercharged with this comprehensive feedback management.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using NICE Voice of the Customer.

Other use cases:

  • Campaign Management
  • Coaching
  • Contact List Management
  • Market Research
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve ROI are the most popular business priorities that customers and associates have achieved using NICE Voice of the Customer.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
See all business priorities See less business priorities

NICE Voice of the Customer Use-Cases and Business Priorities: Customer Satisfaction Data

NICE Voice of the Customer's features include Embedded Survey Forms. and NICE Voice of the Customer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also NICE Voice of the Customer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The most important benefit is we are getting the VOICE of the customer and then we are able to provide training and coaching on the skills needed to improve our service that we are providing...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Every customer go a survey and we can address concerns for service in a timely manner versus 3 months later...." Peer review by User
"...We are able to interact with our customers more and therefore are improving our customer service and overall performance...." Peer review by User
"...Make your contact center sing Integrated Customer Feedback Management, AI interaction analytics and quality management drives improved operational efficiency and service performance. ..." Voice of the Customer and Feedback Management

NICE Voice of the Customer, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NICE Voice of the Customer

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Wholesale

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

NICE Voice of the Customer is popular in Marketing And Advertising, Telecommunications, and Wholesale and is widely used by Large Enterprise, Enterprise, and Mid Market.

NICE Voice of the Customer Customer wins, Customer success stories, Case studies

What solutions does NICE Voice of the Customer provide for Collecting Feedback?

How can NICE Voice of the Customer optimize your Engaging Conversational Surveys Workflow?

 

DNB Bank ASA - Financial Services - Very Large

NICE (NICE) details NiCE World 2026, agentic AI launches and 66% ARR surge

Oslo, Norway

NICE Actimize's X-Sight Enterprise platform has been selected by DNB Bank ASA to modernize its fraud and financial crime operations. The collaboration with Infosys will integrate various solutions, i...ncluding Suspicious Activity Monitoring and Integrated Fraud Management, onto a unified SaaS platform. This initiative aims to enhance DNB's ability to detect and prevent complex financial crimes while supporting digital transformation and regulatory compliance.

Read on →
 

Sopra Steria - Technology Services - Very Large

NiCE lands one of its first AI service-center deployments in France

Paris, France

Sopra Steria has deployed NiCE's CXone and Copilot across its service centers in France, Poland, and India, enhancing service center performance and operational excellence. The AI-driven platform con...solidates communication channels and improves service quality, supporting over 2,000 employees and ensuring 90% of calls are answered within 20 seconds.

Read on →
 

Citi - Financial Services - Very Large

NICE agentic AI platform posts 66% ARR growth

New York, USA

Citi is using NiCE's agentic AI platform to enhance customer engagement and streamline workflows. This deployment enables more personalized and efficient customer interactions, leveraging AI for proa...ctive and autonomous resolutions. The platform's integration supports large-scale operations, aligning with Citi's focus on operational excellence and smarter customer experiences.

Read on →

E.ON Grid Solutions (EGS) - Utilities - Very Large

Essen, Germany

E.ON Grid Solutions used a WhatsApp AI Agent to automate meter reading submissions. Over 90,000 customers started the process in nine weeks, with 85% completing their submission. The solution guided ...users step by step, improving completion rates and reducing manual work. Customer satisfaction reached 4.8 out of 5. The automated flow increased efficiency and made meter reading more convenient for customers.

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Helen - Utilities - Large

Helsinki, Finland

NiCE agentic AI helped Helen, a leading Finnish energy company, transform digital customer service. Helen deployed over 50 AI agents across its app, portal, and website in 12 months. The solution aut...omated end-to-end tasks like contract relocation and improved customer experience. Customers now get instant, always-available support, with a 4.6/5 effort score for relocation. Automation reduced manual workload and enabled rapid scaling of new AI agents.

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ARAG Italy - Insurance - Medium

Milan, Italy

NiCE Cognigy xApps helped ARAG Italy automate policy data capture using agentic AI. The solution lets customers upload policy documents during calls, eliminating manual data entry. AI and OCR extract... all needed information, no matter the document format. This reduces errors and speeds up claims processing. Customers no longer read out complex details, making the process easier and faster.

Read more →

NICE Voice of the Customer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (9)
Analytics

4.53/5 ★

Read Reviews (10)
Custom Reports

4.44/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (9)
Analytics

4.53/5 ★

Read Reviews (10)
Custom Reports

4.44/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for NICE Voice of the Customer

Top Failure Risks for NICE Voice of the Customer

NICE Ltd. News

Product

NiCE Defines the Trusted Record for AI-Enabled Public Safety at APCO ...

NiCE introduced NiCE Witness, an AI governance solution, at APCO 2026. This solution provides a comprehensive, impartial record of AI and human decision-making across emergency incidents. It integrates with existing NiCE products to enhance transparency and accountability in AI-assisted public safety operations, ensuring compliance with policies and standards.

Read more →
Product

PCI Pal Named Strategic DEVone Partner in NiCE CXexchange

NiCE has named PCI Pal as a Strategic DEVone Partner within its CXexchange, enhancing secure and compliant payment experiences across NiCE's CXone platform. This integration supports seamless omnichannel payments, ensuring consistent security across voice, digital, and AI-powered interactions.

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Partnership

PCI Pal names NICE as strategic reseller partner for secure ...

NICE Systems has been named as a strategic reseller partner by PCI Pal, allowing NICE customers to integrate PCI Pal's secure payment capabilities into the NICE CXone platform. This partnership enhances payment experiences across voice and digital channels, building on previous collaborations and expanding PCI Pal's reach through NICE's customer base.

Read more →
Partnership

NiCE and RingCentral Expand Strategic Partnership to Orchestrate the ...

NiCE and RingCentral have expanded their partnership, enabling NiCE to resell RingCentral's UCaaS solution and extending their agreement to market and sell RingCentral Contact Center powered by NiCE CXone. This collaboration aims to integrate customer and employee communications, leveraging AI for enhanced experiences.

Read more →

NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

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Financials

IPO