About NICE Satmetrix
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
Evaluating NICE Satmetrix for your Customer Loyalty Management need?
Our AI advisor, Wyz, harnessed 1977 insights from peers and experts who used NICE Satmetrix to help you determine how well it fits your Customer Loyalty Management needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well NICE Satmetrix solves your Customer Loyalty Management needs.
Case Studies
Peer and Expert Opinions
for
NICE Satmetrix
Goals
Enhance customer relationships and Scale best practices are the most popular goals peers achieved using NICE Satmetrix .
Channels
It is the best suited for promotions, phone calls, website, channels.
Processes
Peers recommend customer feedback management, engagement management, customer case management, as the business processes that they have been most satisfied while using NICE Satmetrix .
Read Peer and Expert Experience for Business Use Cases
Customer feedback management With Promotions
Measuring net promoter score With Promotions
Measuring customer satisfaction
Engagement management
Engaging and following up
Customer case management With Website
Collaboration With Offline and Events and Trade shows and Video and Chat and Phone calls and E mail
Helpdesk management With Phone calls
Competitive intelligence With Promotions
Workflow management With Phone calls
Rating and review management
Sales document management With Website
Contract management With Website
Social media management With Social media
Social media analytics With Social media
Loyalty management With Website
Training & onboarding
Funnel analysis
Lead analytics
Campaign management
Sales review & feedback
Coaching With Offline and Point of sale
Lifetime value management
Contact list management
Lead qualification
Lead qualification: technographic
Communication management With Social media and Promotions
Advocacy management With Promotions
Upselling
Sales call management With Phone calls
Popular Business Setting
for
NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices
Verify if it works for youNICE Satmetrix Alternatives
Peer and Expert Opinion on Features
for
NICE Satmetrix
- Low
- Medium
- High
Feedback surveys
Dashboard
Alerts: popups & Notifications
Personalization
IT and Other Capabilities
for
NICE Satmetrix
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
Phone Support
24/7 Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Vendor Profile Details
