NICE Satmetrix Overview

Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.

Other use cases:

  • Customise Loyalty Program
  • Competitive Intelligence
  • Helpdesk Management
  • Rating And Review Management
  • Social Media Analytics
  • Workflow Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Consistency
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve ROI
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NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data

NICE Satmetrix works with different mediums / channels such as Promotions. Website. Offline etc.

NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and NICE Satmetrix support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also NICE Satmetrix analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Satmetrix's support in using NPS methodology and best practices puts us an extra step ahead on this...." Peer review by Michelle P., Information Technology and Services

NICE Satmetrix, Preferred Patron, BHN Rewards, Tapmango, Zinrelo Loyalty Rewards Program, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on NICE Satmetrix Use Cases

What solutions does NICE Satmetrix provide for Customer Feedback Management?

What makes NICE Satmetrix ideal for Engagement Management?

How does NICE Satmetrix facilitate Customer Case Management?

How can NICE Satmetrix optimize your Customise Loyalty Program Workflow?

Why is NICE Satmetrix the best choice for Competitive Intelligence?

37+ more Business Use Cases

45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Case Studies

Financial Services

CASE STUDY Maps Credit Union

NICE CXone helped Maps Credit Union modernize its contact center. The credit union replaced old systems with CXone, NICE Interaction Recording, and other NICE tools. This improved call handling, redu...ced average handle time by 35 seconds, and cut after call work by up to 94%. Over 2,500 calls each month moved from voice to chat, and 4,000+ calls are now resolved through self-service. The new system made agents more efficient and improved member satisfaction.

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Utilities

CASE STUDY Utility Warehouse

NiCE Workforce Management helped Utility Warehouse improve agent scheduling and forecasting. Before, manual processes and old tools caused errors and wasted time. NiCE IEX Workforce Management integr...ated with Genesys and HR systems, letting agents swap schedules and request holidays. After launch, forecast accuracy improved by 11%. Employee satisfaction and retention increased. The company now handles growth and customer needs more efficiently.

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Banking

CASE STUDY TD Bank

NiCE Employee Engagement Manager and Value Realization Services helped TD Bank automate scheduling and boost productivity in its contact center. The bank introduced self-service scheduling, shift swa...ps, and voluntary time off, giving agents more flexibility. Over 480,000 VTO hours were used, with a 45% adoption rate. TD Bank saved millions yearly, reduced customer wait times by 88 million minutes, and increased calls handled by 11%. Customer satisfaction exceeded targets by 4.5% and the new system improved recruitment and agent engagement.

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Financial Services

CASE STUDY Maps Credit Union

NiCE CXone helped Maps Credit Union modernize its contact center. The old system was outdated and hard to update. With NiCE CXone, Maps Credit Union improved call authentication, agent dashboards, an...d self-service options. Staff quickly saw value in faster call handling and better member service. The new system deflected thousands of calls per month to self-service. Feedback Management linked surveys to agent interactions, leading to real operational changes.

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Telecommunications

CASE STUDY Nex-Tech Wireless

CXone Mpower helped Nex-Tech Wireless improve customer experience and efficiency. The company added omnichannel support, including live chat, SMS, and chatbot features. Supervisors gained better visi...bility into agent performance and schedule compliance. Quality management tools highlighted areas for improvement. Nex-Tech Wireless now meets its average hold time targets and manages agent breaks to keep service levels high.

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Financial Services

CASE STUDY A full-service bank in the United Kingdom & Ireland

NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed to clean up their WFM system an...d use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.

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NICE Satmetrix Holistic VOC Solution

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Frequently Asked Questions(FAQ)

for NICE Satmetrix

What is NICE Satmetrix?

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

What is NICE Satmetrix used for?

NICE Satmetrix is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of NICE Satmetrix?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of NICE Satmetrix.

Who uses NICE Satmetrix?

NICE Satmetrix is used by Computer Software, Information Technology And Services and Banking among other industries.

What are NICE Satmetrix alternatives?

Preferred Patron, BHN Rewards, Tapmango and Zinrelo Loyalty Rewards Program are popular alternatives for NICE Satmetrix.

Where is NICE Satmetrix located?

NICE Satmetrix is headquartered at 221 River St, Hoboken, New Jersey 07030, US.
lightning

Peers used NICE Satmetrix for customer feedback management and engagement management

NICE Satmetrix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.13/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (141)
Custom Reports

4.70/5 ★

Read Reviews (195)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.13/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (141)
Custom Reports

4.70/5 ★

Read Reviews (195)

Software Failure Risk Guidance

?

for NICE Satmetrix

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

NICE Ltd. News

Customer

Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire

Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.

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Product

NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire

NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provides actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.

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Product

NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire

nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.

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Customer

H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire

H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enabled scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.

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NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

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Financials

IPO