NICE Satmetrix Overview

This is a summary of the comprehensive capabilities and benefits of NICE Satmetrix based on over 1574 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

NICE Satmetrix, FellaFeeds, Velti, Paytronix, Voucherify, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if NICE Satmetrix is right for your needs? Our Cuspera AI engine can evaluate how NICE Satmetrix fits your specific business needs, industry, and context. Get your personalized assessment report today.

NICE Satmetrix supports business activities such as:

  • Customer Feedback Management
  • Engagement Management
  • Customer Case Management
  • Customise Loyalty Program
  • Competitive Intelligence

NICE Satmetrix can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Increase Sales & Revenue, Improve Efficiency, etc. It can help manage these activities if you use Promotions Website Offline etc. for these needs. As a solution, NICE Satmetrix's capabilities include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.

NICE Satmetrix Computer Software Vertical is its biggest customer base.

Reviews

"...We currently use Satmetrix for yearly Voice of the Customer surveys as well as transactional surveys...." Peer review by Lawrence Kravitz, Training Manager, OpenLink Financial

Cuspera Reviews

45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Consistency
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Customer Case Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (278)

"...We currently use Satmetrix for yearly Voice of the Customer surveys as well as transactional surveys...."
measuring net promoter score

4.95/5

Read Reviews (145)

"...Satmetrix is the industry leader when it comes to NPS, they invented it...."
measuring customer satisfaction

4.81/5

Read Reviews (26)

"...Boost Customer Satisfaction...."
Engagement Management

4.90/5

Read Reviews (83)

"...We now can contact those clients, and discover why they said the things they said, and ideally furnish them with a superior client engagement whenever required...."
engaging and following up

4.89/5

Read Reviews (64)

"...The NPS operating modelgives us the opportunity to benchmark our data, manage ongoing customer engagement programs, and compare our progress to those of our competitors, all while informing overall business decisions with a metric that carries weight at the Board level...."
Customer Case Management with Website, Offline and On Premises

4.90/5

Read Reviews (26)

"...Case Study CUSTOMER PROFILE: Telecommunications WEBSITE: www.rittercommunications.com LOCATION: Arkansas BUSINESS NEEDS: Accurate voice of the customer Customer satisfaction Employee engagement Employee satisfaction NICE SOLUTIONS: NICE Satmetrix THE IMPACT: Annual 10-point improvements in overall NPS ..." Case Study Ritter Communications
PEER EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (278)

"...We currently use Satmetrix for yearly Voice of the Customer surveys as well as transactional surveys...." Peer review by Lawrence Kravitz, Training Manager, OpenLink Financial
measuring net promoter score

4.94/5

Read Reviews (145)

measuring customer satisfaction

4.94/5

Read Reviews (26)

Engagement Management

4.90/5

Read Reviews (83)

"...We now can contact those clients, and discover why they said the things they said, and ideally furnish them with a superior client engagement whenever required...." Peer review by Meenakshi B., Management Consulting
engaging and following up

4.90/5

Read Reviews (64)

Customer Case Management with Website, Offline and On Premises

4.90/5

Read Reviews (26)

"...Case Study CUSTOMER PROFILE: Telecommunications WEBSITE: www.rittercommunications.com LOCATION: Arkansas BUSINESS NEEDS: Accurate voice of the customer Customer satisfaction Employee engagement Employee satisfaction NICE SOLUTIONS: NICE Satmetrix THE IMPACT: Annual 10-point improvements in overall NPS ..." Case Study Ritter Communications

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1574 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Benco Dental

Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys

Read More
Case Study WillScot

Learn how Satmetrix helped WillScot implement an easy-use turnkey CEM system that empowers action with real-time information.

Read More
Case Study O-I Glass

Increases Net Promoter Score by 24 Points to Boost Customer Loyalty

Read More

Frequently Asked Questions(FAQ)

for NICE Satmetrix

What is NICE Satmetrix?

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

What is NICE Satmetrix used for?

NICE Satmetrix is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of NICE Satmetrix?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of NICE Satmetrix.

Who uses NICE Satmetrix?

NICE Satmetrix is used by Computer Software, Information Technology And Services and Banking among other industries.

What are NICE Satmetrix alternatives?

FellaFeeds, Velti, Paytronix and Voucherify are popular alternatives for NICE Satmetrix.

Where is NICE Satmetrix located?

NICE Satmetrix is headquartered at 221 River St, Hoboken, New Jersey 07030, US.

Popular Business Setting

for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices

Peer and Expert Opinion on Features

for NICE Satmetrix

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.71/5

Read Reviews (175)
Dashboard

4.65/5

Read Reviews (30)
Alerts: popups & Notifications

4.81/5

Read Reviews (28)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.71/5

Read Reviews (175)
Dashboard

4.65/5

Read Reviews (30)
Alerts: popups & Notifications

4.81/5

Read Reviews (28)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)

IT and Other Capabilities

for NICE Satmetrix

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (103)
Data Export

4.54/5

Read Reviews (46)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (103)
Data Export

4.54/5

Read Reviews (46)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (159)
Phone Support

4.56/5

Read Reviews (19)
Chat Support

4.42/5

Read Reviews (13)
Email Support

4.42/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (159)
Phone Support

4.56/5

Read Reviews (19)
Chat Support

4.42/5

Read Reviews (13)
Email Support

4.42/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (141)
Custom Reports

4.70/5

Read Reviews (195)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (141)
Custom Reports

4.70/5

Read Reviews (195)

Software Failure Risk Guidance

?

for NICE Satmetrix

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

Vendor Profile Details

Company Name

Nice

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO