NICE Satmetrix Overview

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

Cuspera Reviews

45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Efficiency
  • Improve Internal Communications
  • Establish Thought Leadership
  • Grow Market Share
  • Manage Risk
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Loyalty Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (296)

"...Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld...." Case Study Extraco Banks
measuring net promoter score

4.95/5

Read Reviews (154)

measuring customer satisfaction

4.84/5

Read Reviews (30)

Engagement Management

4.90/5

Read Reviews (84)

"...Equally important, we follow up with customers when they take the time to let us know there are opportunities for improvement...." Peer review by Joyce Maroney, Senior Director, Customer Experience & Services Marketing, Kronos
engaging and following up

4.89/5

Read Reviews (67)

Loyalty Management

4.92/5

Read Reviews (31)

"...The result has been multiple quantitative and qualitative improvements in customer loyalty, profitability, and revenue, including: ..." Case Study Bobst
customise loyalty program

4.88/5

Read Reviews (21)

track program performance

3.39/5

Read Reviews (1)

identify target customers

3.39/5

Read Reviews (1)

PEER EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (296)

"...Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld...." Case Study Extraco Banks
measuring net promoter score

4.94/5

Read Reviews (154)

measuring customer satisfaction

4.94/5

Read Reviews (30)

Engagement Management

4.90/5

Read Reviews (84)

"...Equally important, we follow up with customers when they take the time to let us know there are opportunities for improvement...." Peer review by Joyce Maroney, Senior Director, Customer Experience & Services Marketing, Kronos
engaging and following up

4.90/5

Read Reviews (67)

Loyalty Management

4.92/5

Read Reviews (31)

"...The result has been multiple quantitative and qualitative improvements in customer loyalty, profitability, and revenue, including: ..." Case Study Bobst
customise loyalty program

4.92/5

Read Reviews (21)

track program performance

4.92/5

Read Reviews (1)

identify target customers

4.92/5

Read Reviews (1)

39+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1664 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Pulse Secure

Using the Voice of the Customer to Drown Out the Competition

Read More
Case Study Bluegrass cellular

Learn how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output.

Read More
Case Study Miracle-Ear

NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear

Read More

Popular Business Setting

for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices

Peer and Expert Opinion on Features

for NICE Satmetrix

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.70/5

Read Reviews (189)
Dashboard

4.66/5

Read Reviews (33)
Alerts: popups & Notifications

4.81/5

Read Reviews (29)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.70/5

Read Reviews (189)
Dashboard

4.66/5

Read Reviews (33)
Alerts: popups & Notifications

4.81/5

Read Reviews (29)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)

IT and Other Capabilities

for NICE Satmetrix

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.70/5

Read Reviews (110)
Data Export

4.56/5

Read Reviews (50)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.70/5

Read Reviews (110)
Data Export

4.56/5

Read Reviews (50)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.66/5

Read Reviews (165)
Chat Support

4.56/5

Read Reviews (18)
Phone Support

4.56/5

Read Reviews (18)
Email Support

4.41/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.66/5

Read Reviews (165)
Chat Support

4.56/5

Read Reviews (18)
Phone Support

4.56/5

Read Reviews (18)
Email Support

4.41/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (161)
Custom Reports

4.71/5

Read Reviews (198)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (161)
Custom Reports

4.71/5

Read Reviews (198)

Failure Risk Guidance Security Report

?

for NICE Satmetrix

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

Vendor Profile Details

Company Name

Nice

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO