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NICE Satmetrix

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1977 Reviews, Testimonials & Expert Opinions)
(1977 Reviews, Testimonials & Expert Opinions)

Customer Experience software that delivers insights, drives action, and guides you to best practices

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About NICE Satmetrix

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

Evaluating NICE Satmetrix for your Customer Loyalty Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 1977 insights from peers and experts who used NICE Satmetrix to help you determine how well it fits your Customer Loyalty Management needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well NICE Satmetrix solves your Customer Loyalty Management needs.

Case Studies

Case Study at Essendant

Essendant Uses CEM to Turn Insights Into Actions

Read Story →

Essendant Uses CEM to Turn Insights Into Actions

Read Story →

Case Study Extraco Banks

Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

Read Story →

Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

Read Story →

Case Study Bobst

Improving Industrial Operations, Management and Mindset with Voice of the Customer

Read Story →

Improving Industrial Operations, Management and Mindset with Voice of the Customer

Read Story →

Peer and Expert Opinions
for NICE Satmetrix


Enhance customer relationships and Scale best practices are the most popular goals peers achieved using NICE Satmetrix .

Other goals:

  • Increase sales & revenue
  • Improve brand engagement
  • Improve consistency
  • Improve efficiency
  • Improve internal communications
  • Establish thought leadership
  • Grow market share
  • Manage risk
  • Improve ROI
  • Enter new markets internationally or locally
  • Launch new products
  • Shorten ramp up time
  • Improve digital and social presence
  • Increase customer life time value
See all goals See less goals


It is the best suited for promotions, phone calls, website, channels.

Other channels:

  • offline
  • social media
  • on premises
  • e-mail
  • point of sale
  • chat
  • events
  • trade shows
  • video
  • omnichannel
  • text SMS
  • channel partners
See all channels See less channels


Peers recommend customer feedback management, engagement management, customer case management, as the business processes that they have been most satisfied while using NICE Satmetrix .

Read Peer and Expert Experience for Business Use Cases

Customer feedback management With Promotions

Measuring net promoter score With Promotions

Measuring customer satisfaction

Engagement management

Engaging and following up

Customer case management With Website

Collaboration With Offline and Events and Trade shows and Video and Chat and Phone calls and E mail

Helpdesk management With Phone calls

Competitive intelligence With Promotions

Workflow management With Phone calls

Rating and review management

Sales document management With Website

Contract management With Website

Social media management With Social media

Social media analytics With Social media

Loyalty management With Website

Training & onboarding

Funnel analysis

Lead analytics

Campaign management

Sales review & feedback

Coaching With Offline and Point of sale

Lifetime value management

Contact list management

Lead qualification

Lead qualification: technographic

Communication management With Social media and Promotions

Advocacy management With Promotions


Sales call management With Phone calls

See allless Activities

Popular Business Setting
for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices

Verify if it works for you

Peer and Expert Opinion on Features
for NICE Satmetrix

  • Low
  • Medium
  • High

Feedback surveys


Alerts: popups & Notifications


IT and Other Capabilities
for NICE Satmetrix

  • Low
  • Medium
  • High


Data Import

Data Export


Chat Support

Phone Support

24/7 Support

Email Support


AI Powered

Custom Reports


Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

Vendor Profile Details

Company Name Nice
Company Website
HQ Location 221 River St, Hoboken, New Jersey 07030, US
Employees 5001-10000
Financials IPO