NICE Satmetrix Overview

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

Cuspera Reviews

45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Consistency
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Customer Case Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (278)

"...Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more...."
measuring net promoter score

4.95/5

Read Reviews (145)

"...Promoter Scores (NPS.) ..."
measuring customer satisfaction

4.81/5

Read Reviews (26)

"...With its new strategy, Bluegrass hoped to get to the core of key customer satisfaction questions: How likely were Bluegrass Cellular customers to refer their friends or family?..."
Engagement Management

4.90/5

Read Reviews (83)

"...The insights also helped them with the development of Better communicate and engage employees and their knowledge-centered support system...." Case Study Pulse Secure
engaging and following up

4.89/5

Read Reviews (64)

"...The alerts/notifications to follow up with customers after a survey...."
Customer Case Management with Website, Offline and On Premises

4.90/5

Read Reviews (26)

"...Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey...."
PEER EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (278)

"...Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more...." Peer review
measuring net promoter score

4.94/5

Read Reviews (145)

measuring customer satisfaction

4.94/5

Read Reviews (26)

Engagement Management

4.90/5

Read Reviews (83)

"...The insights also helped them with the development of Better communicate and engage employees and their knowledge-centered support system...." Case Study Pulse Secure
engaging and following up

4.90/5

Read Reviews (64)

Customer Case Management with Website, Offline and On Premises

4.90/5

Read Reviews (26)

"...Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey...." Peer review by Simon Whight, Senior Salesforce CRM Analyst, Citation Professional Solutions

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1574 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Stokke

Stokke uses Integration to Drive Quick Follow Up with Customers for CX Gains

Read More
Case Study Ciox

Learn how Ciox Health Built a Solid Foundation for CX Gains

Read More
Case Study Experian

Proof that a Culture of Customer Obsession Delivers Business Growth

Read More

Frequently Asked Questions(FAQ)

for NICE Satmetrix

What is NICE Satmetrix?

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

What is NICE Satmetrix used for?

NICE Satmetrix is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of NICE Satmetrix?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of NICE Satmetrix.

Who uses NICE Satmetrix?

NICE Satmetrix is used by Computer Software, Information Technology And Services and Banking among other industries.

What are NICE Satmetrix alternatives?

FellaFeeds, Velti, Paytronix and Voucherify are popular alternatives for NICE Satmetrix.

Where is NICE Satmetrix located?

NICE Satmetrix is headquartered at 221 River St, Hoboken, New Jersey 07030, US.

Popular Business Setting

for NICE Satmetrix

Top Industries

  • Computer Software
  • Information Technology and Services
  • Banking

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices

Peer and Expert Opinion on Features

for NICE Satmetrix

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.71/5

Read Reviews (175)
Dashboard

4.65/5

Read Reviews (30)
Alerts: popups & Notifications

4.81/5

Read Reviews (28)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.71/5

Read Reviews (175)
Dashboard

4.65/5

Read Reviews (30)
Alerts: popups & Notifications

4.81/5

Read Reviews (28)
Personalization

3.63/5

Read Reviews (11)
Rewards

4.25/5

Read Reviews (5)

IT and Other Capabilities

for NICE Satmetrix

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (103)
Data Export

4.54/5

Read Reviews (46)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (103)
Data Export

4.54/5

Read Reviews (46)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (159)
Phone Support

4.56/5

Read Reviews (19)
Chat Support

4.42/5

Read Reviews (13)
Email Support

4.42/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (159)
Phone Support

4.56/5

Read Reviews (19)
Chat Support

4.42/5

Read Reviews (13)
Email Support

4.42/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (141)
Custom Reports

4.70/5

Read Reviews (195)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (141)
Custom Reports

4.70/5

Read Reviews (195)

Software Failure Risk Guidance

?

for NICE Satmetrix

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

Vendor Profile Details

Company Name

Nice

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO