NICE Satmetrix Overview
Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.
NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Satmetrix works with different mediums / channels such as Promotions. Website. Offline etc.
NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and NICE Satmetrix support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also NICE Satmetrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Customer satisfaction has been part of RagingWire s company DNA since we started back in 2001...." Peer review by Jason Weckworth, Vice President of Data Center Operations and Chief Customer Officer, Raging Wire
NICE Satmetrix, Preferred Patron, BHN Rewards, Tapmango, Zinrelo Loyalty Rewards Program, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on NICE Satmetrix Use Cases
How can NICE Satmetrix optimize your Customer Feedback Management Workflow?
How can NICE Satmetrix optimize your Engagement Management Workflow?
What solutions does NICE Satmetrix provide for Customer Case Management?
What Are the key features of NICE Satmetrix for Customise Loyalty Program?
What makes NICE Satmetrix ideal for Competitive Intelligence?
37+ more Business Use Cases
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Case Studies
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Case Study Benco DentalRead More |
Video
NICE Satmetrix Holistic VOC Solution
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
Peers used NICE Satmetrix for customer feedback management and engagement management
NICE Satmetrix Competitors
NICE Satmetrix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
NICE Ltd. News
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Ltd. Feeds
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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