NICE Satmetrix Overview
This is a summary of the comprehensive capabilities and benefits of NICE Satmetrix based on over 1574 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NICE Satmetrix, FellaFeeds, Velti, Paytronix, Voucherify, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NICE Satmetrix is right for your needs? Our Cuspera AI engine can evaluate how NICE Satmetrix fits your specific business needs, industry, and context. Get your personalized assessment report today.
NICE Satmetrix supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Customer Case Management
- Customise Loyalty Program
- Competitive Intelligence
NICE Satmetrix can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Increase Sales & Revenue, Improve Efficiency, etc. It can help manage these activities if you use Promotions Website Offline etc. for these needs. As a solution, NICE Satmetrix's capabilities include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.
NICE Satmetrix Computer Software Vertical is its biggest customer base.
Reviews
"...Satmetrix's support in using NPS methodology and best practices puts us an extra step ahead on this...." Peer review by Michelle P., Information Technology and Services
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using NICE Satmetrix.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Customer Case Management , as the business use cases that they have been most satisfied while using NICE Satmetrix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Satmetrix's support in using NPS methodology and best practices puts us an extra step ahead on this...." Peer review by Michelle P., Information Technology and Services |
| measuring net promoter score |
4.95/5 ★ |
"...Tailored, multichannel customer polling Higher NPS results NICE Solutions: Voice of the Customer ..." Case Study Bluegrass cellular |
| measuring customer satisfaction |
4.81/5 ★ |
"...Case Study CUSTOMER PROFILE: Packaging and Labeling WEBSITE: www.bobst.com LOCATIONS: Global BUSINESS NEEDS: Process optimization Customer satisfaction ..." Case Study Bobst |
| Engagement Management |
4.90/5 ★ |
"...The QA team designed several touchpoint surveys for use after typical enterprise customer interactions, as well as twice yearly surveys focused on NPS parameters. ..." Case Study Ritter Communications |
| engaging and following up |
4.89/5 ★ |
"...Act in real-time to empower front-line employee engagement and performance...." Voice of the Customer |
| Customer Case Management with Website, Offline and On Premises |
4.90/5 ★ |
"...Case Study CUSTOMER PROFILE: Telecommunications WEBSITE: www.rittercommunications.com LOCATION: Arkansas BUSINESS NEEDS: Accurate voice of the customer Customer satisfaction Employee engagement Employee satisfaction NICE SOLUTIONS: NICE Satmetrix THE IMPACT: Annual 10-point improvements in overall NPS ..." Case Study Ritter Communications |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...Satmetrix's support in using NPS methodology and best practices puts us an extra step ahead on this...." Peer review by Michelle P., Information Technology and Services |
|
| measuring net promoter score |
4.94/5 ★ |
| measuring customer satisfaction |
4.94/5 ★ |
| Engagement Management |
4.90/5 ★ |
"...The QA team designed several touchpoint surveys for use after typical enterprise customer interactions, as well as twice yearly surveys focused on NPS parameters. ..." Case Study Ritter Communications |
|
| engaging and following up |
4.90/5 ★ |
| Customer Case Management with Website, Offline and On Premises |
4.90/5 ★ |
"...Case Study CUSTOMER PROFILE: Telecommunications WEBSITE: www.rittercommunications.com LOCATION: Arkansas BUSINESS NEEDS: Accurate voice of the customer Customer satisfaction Employee engagement Employee satisfaction NICE SOLUTIONS: NICE Satmetrix THE IMPACT: Annual 10-point improvements in overall NPS ..." Case Study Ritter Communications |
|
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1574 insights from peers and experts to help you assess how these NICE Satmetrix use cases fit your Customer Loyalty Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Bluegrass cellularRead More |
|
Case Study Miracle-EarRead More |
|
Case Study Virgin MoneyRead More |
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices
NICE Satmetrix Alternatives
Peer and Expert Opinion on Features
for NICE Satmetrix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (175) |
| Dashboard | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (175) |
| Dashboard | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Personalization | Read Reviews (11) |
| Rewards | Read Reviews (5) |
IT and Other Capabilities
for NICE Satmetrix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (159) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (159) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (13) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (141) |
| Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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