About NICE Satmetrix
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
Evaluating NICE Satmetrix for your Customer Loyalty Management need?
Our AI advisor, Wyz, harnessed 693 insights from peers and experts who used NICE Satmetrix to help you determine how well it fits your Customer Loyalty Management needs.
Peer and Expert Opinions
for
NICE Satmetrix
Goals
Enhance customer relationships and Scale best practices are the most popular goals peers achieved using NICE Satmetrix .
Channels
It is the best suited for promotions, social media, offline, channels.
Processes
Peers recommend customer feedback management, engagement management, customer case management, as the business processes that they have been most satisfied while using NICE Satmetrix .
Read Peer and Expert Experience for Business Use Cases
Customer feedback management With Promotions
Measuring net promoter score With Promotions
Measuring customer satisfaction
Engagement management With Promotions
Engaging and following up With Promotions
Customer case management
Helpdesk management
Social media management With Social media
Social media analytics With Social media
Competitive intelligence With Promotions
Funnel analysis
Lead analytics
Sales document management
Contract management
Contact list management
Upselling
Rating and review management
Training & onboarding
Collaboration
Popular Business Setting
for
NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used NICE Satmetrix to Enhance customer relationships and Scale best practices
Verify if it works for you
IT and Other Capabilities
for
NICE Satmetrix
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
24/7 Support
Phone Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
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