Microsoft Dynamics 365 Overview
This is a summary of the comprehensive capabilities and benefits of Microsoft Dynamics 365 based on over 24956 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Microsoft Dynamics 365, Visitor Queue, Interact, FormAssembly, Leadfeeder, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Microsoft Dynamics 365 is right for your needs? Our Cuspera AI engine can evaluate how Microsoft Dynamics 365 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Microsoft Dynamics 365 supports business activities such as:
- Engagement Management
- Workflow Management
- Communication Management
- Helpdesk Management
- Competitive Intelligence
Microsoft Dynamics 365 can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Microsoft Dynamics 365's capabilities include Recording, Personalization, Dashboard, etc.
Microsoft Dynamics 365 was founded in 1975. Computer Software Vertical is its biggest customer base.
Reviews
"...We use the Microsoft Dynamics 365 tool in our company to improve the process of interaction with customers...." Peer review by Thomas A., VICE-PRESIDENT CREATION
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Microsoft Dynamics 365.
Use Cases
Peers recommend Engagement Management , Workflow Management , Communication Management , as the business use cases that they have been most satisfied while using Microsoft Dynamics 365.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.41/5 ★ |
"...We use the Microsoft Dynamics 365 tool in our company to improve the process of interaction with customers...." Peer review by Thomas A., VICE-PRESIDENT CREATION |
| engaging and following up |
4.51/5 ★ |
"...This multi-part blog series will be focused on a Dynamics 365 Customer Engagement (online) to Exchange Online environment...." Dynamics 365 App for Outlook Part 1- The Basics |
| engaging with scheduling & cadence |
2.52/5 ★ |
"...This ensures Provance ITSM is always up to date and compliant with the release cadence of Dynamics 365. ..." Solution Snapshot Provance IT Service Management v.1903 |
| Workflow Management |
4.19/5 ★ |
"...It has workflows so it can make some decisions on how to proceed or who to send emails or text messages to...." Peer review by Richard F., Database Administrator, Education |
| Communication Management with E-Mail |
3.81/5 ★ |
"...But an approval process in CRM ensures that all blog posts are branded appropriately and are written to be consistent with corporate and marketing guidelines before being published...." Peer review by Consultant in Professional Services |
| sending & publishing communications |
3.63/5 ★ |
"...For this article, I created a simple web form for sending messages to persons from the Contacts list of Dynamics 365 CRM...." How to retrieve data from Dynamics 365 CRM using Azure AD app and populate fields of public form |
| tracking & monitoring communications |
4.15/5 ★ |
"...With Dynamics CRM, our employees can easily track email, customer history, orders, as well as sales and all related financial issues, so we have reduced the use of other spreadsheets to a minimum. ...." Peer review by Galyna P., Chief Operating Officer, Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.41/5 ★ |
"...We use the Microsoft Dynamics 365 tool in our company to improve the process of interaction with customers...." Peer review by Thomas A., VICE-PRESIDENT CREATION |
|
| engaging and following up |
4.41/5 ★ |
| engaging with scheduling & cadence |
4.41/5 ★ |
| Workflow Management |
4.19/5 ★ |
"...It has workflows so it can make some decisions on how to proceed or who to send emails or text messages to...." Peer review by Richard F., Database Administrator, Education |
|
| Communication Management with E-Mail |
3.81/5 ★ |
"...But an approval process in CRM ensures that all blog posts are branded appropriately and are written to be consistent with corporate and marketing guidelines before being published...." Peer review by Consultant in Professional Services |
|
| sending & publishing communications |
3.81/5 ★ |
| tracking & monitoring communications |
3.81/5 ★ |
97+ more Business Use Cases
Our AI advisor, Wyz, harnessed 24956 insights from peers and experts to help you assess how these Microsoft Dynamics 365 use cases fit your Lead Generation needs.
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Microsoft Dynamics 365 to Enhance customer relationships and Increase sales & revenue
Microsoft Dynamics 365 Alternatives
Peer and Expert Opinion on Features
for Microsoft Dynamics 365
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (681) |
| Personalization | Read Reviews (387) |
| Dashboard | Read Reviews (359) |
| Templates | Read Reviews (215) |
| Feedback surveys | Read Reviews (138) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (681) |
| Personalization | Read Reviews (387) |
| Dashboard | Read Reviews (359) |
| Templates | Read Reviews (215) |
| Feedback surveys | Read Reviews (138) |
IT and Other Capabilities
for Microsoft Dynamics 365
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1830) |
| Data Import | Read Reviews (2700) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1830) |
| Data Import | Read Reviews (2700) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (306) |
| Phone Support | Read Reviews (305) |
| Email Support | Read Reviews (285) |
| 24/7 Support | Read Reviews (2847) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (306) |
| Phone Support | Read Reviews (305) |
| Email Support | Read Reviews (285) |
| 24/7 Support | Read Reviews (2847) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Vendor Profile Details
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
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