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Microsoft Dynamics 365

4.26 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(33059 Reviews, Testimonials & Expert Opinions)
(33059 Reviews, Testimonials & Expert Opinions)

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About Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.

The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.

The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.

Evaluating Microsoft Dynamics 365 for your Lead Generation need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 33059 insights from peers and experts who used Microsoft Dynamics 365 to help you determine how well it fits your Lead Generation needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Microsoft Dynamics 365 solves your Lead Generation needs.

Peer and Expert Opinions
for Microsoft Dynamics 365


Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Microsoft Dynamics 365 .

Other goals:

  • Enhance customer relationships
  • Scale best practices
  • Improve efficiency
  • Improve ROI
  • Improve internal communications
  • Improve stakeholder relations
  • Launch new products
  • Grow market share
  • Improve brand engagement
  • Improve digital and social presence
  • Enter new markets internationally or locally
  • Build brand awareness
  • Manage risk
  • Increase customer life time value
  • Improve visibility
  • Shorten ramp up time
  • Establish thought leadership
See all goals See less goals


It is the best suited for e-mail, phone calls, social media, channels.

Other channels:

  • offline
  • user generated content
  • blogs
  • website
  • on premises
  • point of sale
  • mobile
  • chat
  • LinkedIn
  • video
  • text SMS
  • Twitter
  • omnichannel
  • promotions
  • mobile app
  • Facebook
  • trade shows
  • games
  • Skype
  • Slack
  • events
  • mass media
  • support groups
  • causes and charity
  • movies
  • channel partners
  • print media
  • magazine
  • Youtube
  • newsletter
  • coupons
  • Whatsapp
  • television
  • Facebook page
  • review sites
  • Amazon
See all channels See less channels


Peers recommend engagement management, workflow management, communication management, as the business processes that they have been most satisfied while using Microsoft Dynamics 365 .

Read Peer and Expert Experience for Business Use Cases




Engagement management

"...CRM is used across 75% of our organization to manage and track interactions with our clients...."
Peer review by Jennifer Manteufel, Application Systems Administrator III, Navitus Health

engaging and following up

engaging with scheduling & cadence

Workflow management

"...It has workflows so it can make some decisions on how to proceed or who to send emails or text messages to...."
Peer review by Richard F., Database Administrator, Education

Communication management With E mail

"...I like that I can manage my timesheet, create sales opportunities & track service calls using Microsoft Dynamics. ...."
Peer review by Michael R., Senior Technical Specialist, Construction

sending & publishing communications

tracking & monitoring communications

+96 more business use cases

Our AI advisor, Wyz, harnessed 33059 insights from peers and experts to help you assess how these Microsoft Dynamics 365 use cases fit your Lead Generation needs.

Popular Business Setting
for Microsoft Dynamics 365

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Microsoft Dynamics 365 to Increase sales & revenue and Acquire customers

Verify if it works for you

Peer and Expert Opinion on Features
for Microsoft Dynamics 365

  • Low
  • Medium
  • High





Feedback surveys

IT and Other Capabilities
for Microsoft Dynamics 365

  • Low
  • Medium
  • High


Data Export

Data Import


Phone Support

24/7 Support

Email Support

Chat Support


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Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365

Vendor Profile Details

Company Name Microsoft
Year Founded 1975
HQ Location Redmond, WA
Employees 10001+
Financials IPO