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Microsoft Dynamics 365: Use-Cases, Insights and Reviews | 2025 Cuspera

4.26 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(24956)

Business application for operational excellence and delight customer

AI Powered

Microsoft Dynamics 365 Overview

Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.

Use Cases

Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.

Other use cases:

Helpdesk Management
Competitive Intelligence
Collaboration
Contact List Management
Social Media Management
Relationship Management
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Improve ROI
Launch New Products
Improve Internal Communications
Improve Stakeholder Relations
Grow Market Share
Improve Digital And Social Presence
Improve Brand Engagement
Enter New Markets Internationally Or Locally
Build Brand Awareness
Manage Risk
Increase Customer Life Time Value
Improve Visibility
Shorten Ramp Up Time
Establish Thought Leadership
Improve Navigation

See all business priorities See less business priorities

Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.

Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The seamless integration with Microsoft Outlook is a huge contributor to capturing all interaction with the customer...." Peer review by Trent Bell, Delivery Manager - CRM, Allegient, LLC

Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, ProveSource, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Mid Market
Small Business
Enterprise

Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 Use Cases

What makes Microsoft Dynamics 365 ideal for Engagement Management?

Microsoft Dynamics 365 Engagement Management helps businesses manage customer relationships and interactions. The software improves sales, marketing, and customer service processes by providing tools to track leads, manage opportunities, and follow up with customers. It also allows employees to collaborate, share information, and analyze data to gain valuable insights. However, the software's cost may be a barrier for some businesses.

"...This product helps us to improve our sales with the help of the follow-up and the satisfaction of our customers, to know at any time the number of intervention that a representative makes with a customer and the number of statistics that we can see at all times...." Peer review by Jacques L., Conseil senior IT, Computer Software

How efficiently Does Microsoft Dynamics 365 manage your Workflow Management?

Microsoft Dynamics 365 Workflow Management helps streamline business processes by automating tasks and communications. This system allows for easy creation and management of workflows without requiring coding. While the system provides powerful capabilities, it might require custom coding for complex tasks.

"...Easy to use, great functionality for sales, customer service and marketing, integration with the Microsoft stack (Office 365, Exchange server, etc.), easy to customize, feels like a really well designed software, very good security, flexible solution, easy to create validation rules, workflows, nice to be able to create new solutions separate from default solution, can send email notifications, show or hide fields based on conditions, a lot of out of the box dashboards and reports, the lead to opportunity flow works well, intuitive user interface. ...." Peer review by Theodore G., Project Manager, Computer Software

What benefits does Microsoft Dynamics 365 offer for Communication Management?

Microsoft Dynamics 365 helps companies manage communications by tracking emails, appointments, and tasks. The system integrates with Microsoft Outlook, allowing users to send and track emails directly from Dynamics 365. However, the software sometimes encounters difficulties with sending emails, causing them to be sent as blank messages.

"...Forums help communities interact with each other by asking questions, starting discussions, or seeking help. ..." What is a Community Portal?

How can Microsoft Dynamics 365 optimize your Helpdesk Management Workflow?

Microsoft Dynamics 365 helps businesses manage customer relationships, automate back-office tasks, and provide technical support. The software is user-friendly for call centers and integrates with many other applications. The system primarily focuses on sales, marketing, and customer service functions. The software may not be suitable for all call centers due to limitations in customer support responsiveness.

"...Microsoft Dynamics 365 (formerly called Microsoft Dynamics) CRM is a CRM system providing sales, marketing, and service (help desk) functionality...." Peer review

Why is Microsoft Dynamics 365 the best choice for Competitive Intelligence?

Microsoft Dynamics 365 offers business intelligence capabilities, including dashboards and data analysis. The software allows for integration with other business applications and provides customizable dashboards. While the software offers robust capabilities, the out-of-the-box reporting is limited.

"...The post Transforming manufacturing with intelligent business applications appeared first on Microsoft Dynamics 365...." Transforming manufacturing with intelligent business applications

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.

Case Studies

Hospitality

CASE STUDY Villa Finder

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

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Consumer Electronics

CASE STUDY Samsung Electronics Germany

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

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Retail

CASE STUDY Liverpool

Microsoft Advertising helped Liverpool, Mexico's largest department store chain, boost sales during their 'La Venta Nocturna' event. Liverpool used separate Search campaigns for Brand and Non-Brand t...actics and launched a detailed Performance Max campaign. These strategies increased online visibility and conversions. Liverpool generated over 128% revenue above their target. The campaigns delivered strong incremental revenue and return on ad spend.

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Apparel & Fashion

CASE STUDY s.Oliver

Microsoft Advertising helped s.Oliver run a festive campaign called 'Celebrate Togetherness.' The challenge was to manage high ad volume and connect with a broad audience during a short 14-day peak s...eason. s.Oliver used online video ads and impression-based remarketing on Microsoft Advertising. The campaign achieved a 10% lower CPM and a 50x higher CTR than other platforms. Impression-based remarketing lists delivered a 27% conversion rate, compared to 21% for in-market audiences.

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Information Technology and Services

CASE STUDY RelevanC

Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.

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Non-Profit Organization Management

CASE STUDY St John Ambulance

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Video

Modernize Service - Overview Video

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Frequently Asked Questions(FAQ)

for Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.

The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.

The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.

What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a Lead Generation Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Workflow Management and Communication Management .

What are the top features of Microsoft Dynamics 365?

Recording, Personalization and Dashboard are some of the top features of Microsoft Dynamics 365.

Who uses Microsoft Dynamics 365?

Microsoft Dynamics 365 is used by Computer Software, Information Technology And Services and Education among other industries.

What are Microsoft Dynamics 365 alternatives?

Signable, ShippingEasy, Quadient CCM Platform and ProveSource are popular alternatives for Microsoft Dynamics 365.

Where is Microsoft Dynamics 365 located?

Microsoft Dynamics 365 is headquartered at Redmond, WA.

lightning

Peers used Microsoft Dynamics 365 for engagement management and workflow management

Microsoft Dynamics 365 Competitors

More Microsoft Dynamics 365 Alternatives...

Microsoft Dynamics 365 Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.57/5 ★ Read Reviews (544)
Analytics	4.41/5 ★ Read Reviews (1729)
Custom Reports	3.66/5 ★ Read Reviews (2661)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.57/5 ★ Read Reviews (544)
Analytics	4.41/5 ★ Read Reviews (1729)
Custom Reports	3.66/5 ★ Read Reviews (2661)

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.36/5 ★

Read Reviews (1830)

Data Import

3.34/5 ★

Read Reviews (2700)

Few API Integrations for Microsoft Dynamics 365

OneDesk

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Tubular

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

FireText

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Notion

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Copper

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Microsoft Dynamics 365

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365

Microsoft Corporation News

Product 14/09/2025

Dynamics 365 Contact Center now available in GCC-M - Microsoft

Microsoft has launched Dynamics 365 Contact Center in the Government Community Cloud (GCC), enhancing communication for government agencies with secure, AI-driven contact center solutions. This release supports public sector innovation with FedRAMP High Certification, ensuring compliance and security. The solution offers omnichannel communication, AI-assisted services, and flexible deployment options, empowering government entities to improve service efficiency and engagement.

Read more →

Product 11/09/2025

Microsoft Embeds AI in Dynamics 365 for Trusted Business Transformation

Microsoft Embeds AI in Dynamics 365 for Trusted Business Transformation

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Product 18/08/2025

Automate intent discovery and resolution with Customer Intent Agent - Microsoft Dynamics 365 Blog

Microsoft has updated its Customer Intent Agent within Dynamics 365, enhancing AI-driven contact center capabilities. The July 2025 release introduces advanced features like dynamic interviews, instruction-driven resolutions, and improved voice support. These updates aim to automate intent discovery and resolution, enabling more natural interactions and reducing escalation risks. The enhancements focus on business context-aware intent mining and autonomous learning loops, improving customer service efficiency.

Read more →

Partnership 06/08/2025

NTT DATA Launches Global Business Unit for Microsoft Cloud to Accelerate Enterprise Transformation in the AI Era

NTT DATA has launched a global business unit focused on Microsoft Cloud to enhance enterprise transformation using AI. This collaboration aims to accelerate cloud modernization and AI adoption, leveraging Microsoft technologies like Azure and Microsoft 365. The unit will support enterprises in scaling AI solutions and modernizing operations globally, reinforcing NTT DATA's strategic alliance with Microsoft.

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More Microsoft Dynamics 365 News...

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO