Product Business Settings

Microsoft Dynamics 365 for Customer Service is popular in Information Technology And Services, Marketing And Advertising, and Construction industries and is widely used by Small Business, Enterprise, and Large Enterprise.

Integrations

Marketing Automation
Sales Enablement
Team Collaboration

Microsoft Dynamics 365 for Customer Service Product Overview

Microsoft Dynamics 365 for Customer Service uses generative AI and automation to enhance customer services. Agents are empowered to deliver improved customer experiences.

How satisfied the customers are with Microsoft Dynamics 365 for Customer Service use-cases

Reviews

"...It also ensures your departments have a single source of insight to customer data and interaction history, creating the opportunity to provide informed and personalized customer service...." Peer review by Sachin M, Assistant Manager, Information Technology and Services

Microsoft Dynamics 365 for Customer Service Customer Insights, Testimonials and Case Studies

 

Help on the line: How a Microsoft Teams support call led to compromise

Microsoft Incident Response investigated a cyberattack involving Microsoft Teams voice phishing, where a threat actor impersonated IT support to gain remote access. The attack exploited trust and col...laboration tools, leading to a compromise of corporate credentials. Microsofts DART team quickly contained the threat, preventing further damage and securing the environment. Recommendations include tightening external collaboration and reviewing remote access tool usage to mitigate such risks.

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Microsoft renews lease on APS ubiquity

The Australian Department of Finance has renewed its agreement with Microsoft, making Microsofts desktop, cloud, and AI services the standard operating environment for the government for the next fiv...e years. This deal ensures Microsofts productivity tools remain integral to government operations.

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ADEZZ cultivates growth and innovation with Dynamics 365 | Microsoft Customer Stories

ADEZZ, a Dutch manufacturer, implemented Microsoft Dynamics 365 Sales and Contact Center, along with Microsoft 365 Copilot, to unify CRM capabilities, enhance multilingual support, and improve custom...er service. This deployment increased ADEZZ's first-contact resolution rates, reduced call abandonment, and streamlined quotation tracking, supporting their growth goals and expanding their multilingual capabilities across five countries.

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St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

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Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

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Dynamics 365 Customer Service Omnichannel Workshop

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Peers used Microsoft Dynamics 365 for Customer Service for engagement management and customer case management

Microsoft Dynamics 365 for Customer Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)

Microsoft Dynamics 365 for Customer Service Integrations

Microsoft Dynamics 365 for Customer Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.61/5 ★

Read Reviews (9)
Data Import

3.47/5 ★

Read Reviews (11)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Microsoft Dynamics 365 for Customer Service

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Microsoft Dynamics 365 for Customer Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 for Customer Service

Microsoft Corporation News

Product
 

Microsoft ships new Dev Channel preview build 26300.8085

Microsoft has released Windows 11 Insider Preview Build 26300.8085 to the Dev Channel, introducing updates like the Pointer Indicator for low-vision users and enhancements to the Feedback Hub. The build includes accessibility improvements, bug fixes, and a redesign of the Feedback Hub. Some known issues are noted, including a Samsung-specific problem mitigated by removing an app from the Microsoft Store.

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Product
 

Microsoft: March Windows updates break Teams, OneDrive sign-ins

Microsoft's March Windows 11 update (KB5079473) causes sign-in issues for Microsoft accounts across apps like Teams and OneDrive, displaying errors despite internet connectivity. Affected apps also include Edge, Excel, Word, and Microsoft 365 Copilot. Microsoft suggests restarting devices as a temporary fix and is working on a permanent solution. Businesses using Entra ID are unaffected.

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Product
 

Microsoft confirms Windows 11 KB5079473 can break Microsoft sign-ins

Microsoft acknowledges a sign-in issue with Windows 11 update KB5079473, affecting apps like Teams and OneDrive. Users may face sign-in errors despite being online. A restart with internet connectivity is advised as a temporary fix.

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Product
 

Windows 11 March Update Blocks Microsoft Account Sign-In in Office and ...

Microsoft's Windows 11 March update, affecting versions 25H2 and 24H2 with KB5079473, causes sign-in issues for Microsoft applications like Teams, OneDrive, and Office apps. The problem arises from a network connectivity state misinterpretation, leading devices to appear offline. Microsoft advises restarting devices as a temporary fix and is working on a permanent solution expected soon.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

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Financials

IPO