Microsoft Dynamics 365 for Customer Service: Use-Cases, Insights and Reviews | 2026 Cuspera

Cognizant is leveraging Microsoft's AI Foundry, Azure AI services, and Microsoft 365 Copilot to enhance its Delivery Excellence operations across over 10,000 projects. The AI integration automates do...cument reading, data reconciliation, and risk assessment, enabling Cognizant leaders to focus more on customer engagement and decision-making. This adoption has led to increased productivity and a shift in how leaders allocate their time.
Show More..

Microsoft has entered into an agreement with the American Federation of Teachers and the United Federation of Teachers to implement AI safety and privacy standards in schools. The agreement, effectiv...e November 1, ensures data protection for students and educators, preventing Microsoft from using this data for AI training or advertising. Schools nationwide can incorporate these standards into their contracts with Microsoft.
Show More..

Microsoft will end official support for Office 2021 next month. 0patch will provide extended security patches for Office 2021 for at least three more years. This service offers a cost-effective alter...native to upgrading to Office 2024 or subscribing to Microsoft 365, addressing the needs of users who cannot afford Microsoft's newer offerings.
Show More..

Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed event log data and used Copilot to find bottlenecks a...nd inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.
Show More..

Microsoft Incident Response investigated a BlackByte 2.0 ransomware attack. The attacker moved from initial access to full impact in under five days. They exploited unpatched Microsoft Exchange Serve...rs and used tools like Cobalt Strike and AnyDesk. The attacker stole credentials, moved laterally, and exfiltrated data using a custom tool. The attack caused major business disruption for the victim organization.
Show More..

Reliable Electric used Microsoft Power Platform to replace a costly, hard-to-use legacy system for work order estimation. The new PowerApps-based solution cut data entry time in half and made it easi...er for electricians to generate accurate proposals. The app connects directly to a SQL database, removing the need for manual copy-pasting and ensuring up-to-date information. Employees now have full control over their data and can quickly update estimates. The company expanded PowerApps use to other business processes, improving efficiency across the board.
Show More..