Microsoft Dynamics 365 for Customer Service Overview

Microsoft Dynamics 365 for Customer Service uses generative AI and automation to enhance customer services. Agents are empowered to deliver improved customer experiences.

Use Cases

Customers recommend Engagement Management, Customer Case Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 for Customer Service.

Other use cases:

  • Helpdesk Management
  • Proposal & Quote Management
  • Performance Management
  • Products & Pricelist Management
  • Contacts History
  • Knowledge Management
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 for Customer Service.

Other priorities:

  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Acquire Customers
See all business priorities See less business priorities

Microsoft Dynamics 365 for Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 for Customer Service works with different mediums / channels such as Omnichannel. User Generated Content. and Blogs.

Microsoft Dynamics 365 for Customer Service's features include Personalization. and Microsoft Dynamics 365 for Customer Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Microsoft Dynamics 365 for Customer Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It also ensures your departments have a single source of insight to customer data and interaction history, creating the opportunity to provide informed and personalized customer service...." Peer review by Sachin M, Assistant Manager, Information Technology and Services

Microsoft Dynamics 365 for Customer Service, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365 for Customer Service

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Construction

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Microsoft Dynamics 365 for Customer Service is popular in Information Technology And Services, Marketing And Advertising, and Construction and is widely used by Small Business, Enterprise, and Large Enterprise.

Microsoft Dynamics 365 for Customer Service Customer wins, Customer success stories, Case studies

How efficiently Does Microsoft Dynamics 365 for Customer Service manage your Engagement Management?

What makes Microsoft Dynamics 365 for Customer Service ideal for Customer Case Management?

How does Microsoft Dynamics 365 for Customer Service facilitate Sending & Publishing Communications?

How does Microsoft Dynamics 365 for Customer Service facilitate Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 for Customer Service solved their Help Desk needs. Cuspera uses 246 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

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University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

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St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

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Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

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Dynamics 365 Customer Service Omnichannel Workshop

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Peers used Microsoft Dynamics 365 for Customer Service for engagement management and customer case management

Microsoft Dynamics 365 for Customer Service Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for Microsoft Dynamics 365 for Customer Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 for Customer Service

Microsoft Corporation News

Partnership

Appspace Expands Integration with Microsoft Places to Bring Workplace Data into Shared Spaces

Appspace has expanded its integration with Microsoft Places, enhancing workplace data accessibility through kiosks and digital signage. This integration allows employees to interact with Microsoft Places maps for real-time desk and room reservations, visitor management, and wayfinding. The collaboration aims to improve workplace navigation and resource utilization, with further enhancements planned.

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Company

QA workers at Blizzard ratify union contract with Microsoft - Game Developer

Microsoft has successfully negotiated a union contract for Blizzard's QA workers in Albany and Austin, marking the third such agreement for the company. The three-year contract includes wage increases, generative AI usage regulations, and enhanced worker protections. This agreement aims to provide career stability and a better working environment for over 60 employees in various QA roles.

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Product

GitHub - microsoft / bf - tree : Bf - Tree is a modern read - write - optimized concurrent larger - than - memory range index in Rust from MS Research .

Microsoft Research has developed Bf-Tree, a modern, read-write-optimized concurrent range index in Rust. It is designed for larger-than-memory data and is available as a Rust crate. The project includes comprehensive testing and benchmarking tools, and it supports Linux, Windows, and macOS. Developers can contribute via GitHub, adhering to Microsoft's open-source code of conduct.

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Product

Microsoft Research launches OptiMind AI optimization system | ETIH EdTech News

Microsoft Research has launched OptiMind, an AI system that translates natural language into optimization models for complex systems like supply chains and manufacturing. OptiMind aims to democratize optimization by integrating large language models with classical optimization tools, allowing organizations to optimize and re-optimize as conditions change. The system is available for experimentation via Microsoft Foundry and Hugging Face.

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Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO