Real-World Case Studies and Customer Success Stories with MiaRec

MiaRec helped Cable Shopping Network cut new-hire onboarding time by up to 33%. The company moved from random call sampling... to AI-powered compliance review across all sales calls. Managers now review flagged calls in about 10 minutes daily, even as sales quadrupled. MiaRec surfaces risky language and supports faster coaching and corrective action. The solution enabled CSN to scale compliance and sales coaching without adding leadership headcount.
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MiaRec helped Cable Shopping Network cut new sales rep onboarding time by up to 33%. The company moved from random... call sampling to AI-powered compliance review across every call. Managers now review flagged calls in about 10 minutes daily, instead of searching through thousands. Sales quadrupled, but no extra sales leadership was needed. MiaRec's analytics improved compliance, coaching, and onboarding for the sales team.
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MiaRec helped Olympia Steel Buildings save over 1,700 hours each year by automating sales call reviews. Managers reduced call review... time by 83% and improved objection handling by 12%. With AI-powered reports and summaries, sales leaders quickly spot coaching needs and missed opportunities. Integration with monday.com CRM made it easy to track sales conversations and follow up. Olympia now coaches reps faster and closes more deals with better sales insights.
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MiaRec helped Olympia Steel Buildings save over 1,700 hours each year by automating call reviews. Managers cut call review time... by 83% using AI-powered summaries and daily reports. Objection handling scores improved by 12%, rising from 3.3 to 3.7 out of 5. Sales leaders gained full visibility into every rep’s performance. Integration with monday.com CRM made coaching and follow-up easier for the whole team.
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MiaRec helped Advantage Reserve automate quality assurance for their hospitality contact center. Before MiaRec, only 10% of calls were reviewed,... and manual QA took over 64 hours per month. With MiaRec, they now evaluate 100% of relevant calls automatically. Agent QA scores rose from 73% to 85%. The team saved over 800 hours per year by eliminating manual reviews and outsourced QA. Coaching and guest satisfaction improved with better visibility and analytics.
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MiaRec's AI-powered Conversation Intelligence helped isp. net automate call evaluations in their contact center. Before MiaRec, isp.net manually reviewed only...5-10% of calls, leading to limited visibility and inconsistent coaching. With MiaRec Auto QA, they now automatically evaluate 100% of relevant calls, saving over 52 days of manual work each year. isp.net gained a 900% increase in agent performance visibility and improved coaching with real-time, personalized feedback. The solution also helps flag at-risk customers and track marketing ROI through call analysis.
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