Magentrix Customer Portal Overview
This is a summary of the comprehensive capabilities and benefits of Magentrix Customer Portal based on over 168 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Magentrix Customer Portal, Azuredesk, SupportBee, LiveOps, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Magentrix Customer Portal is right for your needs? Our Cuspera AI engine can evaluate how Magentrix Customer Portal fits your specific business needs, industry, and context. Get your personalized assessment report today.
Magentrix Customer Portal supports business activities such as:
- Collaboration
- Knowledge Management
- Engagement Management
- Helpdesk Management
- Playbook Creation
Magentrix Customer Portal can help you with many business goals, such as Increase Sales & Revenue, Improve Internal Communications, Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Video Social Media User Generated Content etc. for these needs. As a solution, Magentrix Customer Portal's capabilities include Ticketing.
Magentrix Customer Portal was founded in 2012. Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...Social Collaboration: Customers can engage with each other and with service reps in online community forums; Companies can gather feedback from customers...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Magentrix Customer Portal solved their Community Management needs. Cuspera uses 168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities peers achieved using Magentrix Customer Portal.
Use Cases
Peers recommend Collaboration , Knowledge Management , Engagement Management , as the business use cases that they have been most satisfied while using Magentrix Customer Portal.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video and Social Media |
4.89/5 ★ |
"...Social Collaboration: Customers can engage with each other and with service reps in online community forums; Companies can gather feedback from customers...." Peer review |
| Knowledge Management with Social Media |
4.72/5 ★ |
"...Integrate with the knowledge base to provide self-service on many issues. ..." Magentrix - Customer Portals for Salesforce |
| Engagement Management with User Generated Content, Blogs and Social Media |
4.59/5 ★ |
"...Magentrix gives you flexible content management tools for creating and publishing a wide variety of content to engage customers and communicate important announcements, information and articles. ..." Magentrix - Customer Portals for Salesforce |
| engaging and following up |
4.32/5 ★ |
"...Increase engagement, deliver better customer service, reduce costs and increase revenue Get started with your own portal: Fully brand-able and configurable to meet customer portal needs...." Magentrix - Customer Portals for Salesforce |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video and Social Media |
4.89/5 ★ |
"...Social Collaboration: Customers can engage with each other and with service reps in online community forums; Companies can gather feedback from customers...." Peer review |
|
| Knowledge Management with Social Media |
4.72/5 ★ |
"...Integrate with the knowledge base to provide self-service on many issues. ..." Magentrix - Customer Portals for Salesforce |
|
| Engagement Management with User Generated Content, Blogs and Social Media |
4.59/5 ★ |
"...Magentrix gives you flexible content management tools for creating and publishing a wide variety of content to engage customers and communicate important announcements, information and articles. ..." Magentrix - Customer Portals for Salesforce |
|
| engaging and following up |
4.59/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 168 insights from peers and experts to help you assess how these Magentrix Customer Portal use cases fit your Community Management needs.
Popular Business Setting
for Magentrix Customer Portal
Top Industries
- Hospital & Health Care
- Internet
- Telecommunications
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Magentrix Customer Portal to Increase sales & revenue and Improve internal communications
Magentrix Customer Portal Alternatives
Peer and Expert Opinion on Features
for Magentrix Customer Portal
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Magentrix Customer Portal
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| 24/7 Support | Read Reviews (34) |
| Phone Support | Read Reviews (10) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| 24/7 Support | Read Reviews (34) |
| Phone Support | Read Reviews (10) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Magentrix Customer Portal
Top Failure Risks for Magentrix Customer Portal
Vendor Profile Details
HQ Location
50 Minthorn Blvd Unit 502 Thornhill, Ontario, L3T-7X8 Canada
Employees
11-50
Social
Financials
PRIVATE
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