Real-World Case Studies and Customer Success Stories with LoyLogic

Sixt wanted to reward top customers but did not have a points-based loyalty program. They partnered with Dezerved to give... select customers free access to an exclusive rewards platform. Customers received 5,000 credits to use on special offers from premium brands. This solution helped Sixt engage and reward their highest spenders, driving loyalty and value.
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Loylogic built a multi-country, multi-language online shopping portal for Delta Air Lines. The goal was to help Delta attract more... Latin American travelers and expand engagement. The portal lets SkyMiles members in 26 countries earn extra miles for online shopping. Loylogic handled product fulfillment, local currencies, and languages. This solution made Delta's loyalty program more appealing to non-US members.
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Loylogic helped Irish Life boost engagement with the MyLife app. The app lets users track health goals. Irish Life wanted... to keep users active and engaged. Loylogic added healthy lifestyle challenges with rewards like points and prizes. Users could join challenges easily in the app. Points and prizes were given when users met goals. This made users more likely to use the app and build healthy habits.
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Loylogic built a points-based loyalty program for Allianz, a leading insurer in Switzerland. Allianz wanted to boost positive customer interactions... and brand awareness. The program let customers earn points through daily activities and buying more insurance products. Customers could redeem points for rewards, and insurance agents were also incentivized to drive sales. This solution increased engagement with the Allianz brand and encouraged more product purchases.
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Loylogic helped a leading Swiss e-commerce company work with a frequent flyer program to engage shared customers. The challenge was... to build loyalty through close marketing collaboration. Loylogic set objectives for shared customers of Microspot and Miles & More and launched a joint marketing program. This led to higher basket spend, more new shoppers, and better insights into reward preferences.
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Loylogic built a global online shopping mall for Intercontinental Hotels Group (IHG) to boost the everyday relevance of their IHG rewards program. The solution let... members redeem points in more ways and at lower costs for IHG. This increased engagement and brand loyalty. The program reached IHG’s international user base. The rewards platform delivered memorable experiences for members.
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Loylogic helped African Bank launch a unique loyalty program in South Africa. The bank wanted to support its Audacious brand... and help local communities. Loylogic and Pinnacle Rewards created a program that rewards customers for good financial habits, like improving credit scores and making payments on time. Customers earn points for using debit cards instead of making costly ATM withdrawals. Loylogic provided the loyalty platform, phased rollout, and advisory services to bring the vision to life.
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Loylogic delivered a loyalty commerce platform for Agriplus. Agriplus needed an engagement and rewards program to keep their best customers... and expand into new markets. Loylogic provided a branded platform and full growth marketing services. The solution allowed Agriplus to launch in markets from France to Australia. Local and international reward suppliers were included. The program helps Agriplus retain customers and grow globally.
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Loylogic launched an e-commerce platform for Scandinavian Airlines. The platform offered local and global rewards with a curated catalogue for... Scandinavian members. Members could use their preferred language and currency. This improved the member experience. Mileage accrual and redemptions increased after launch.
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Loylogic helped Royal Jordanian upgrade its Royal Club frequent flyer program. Members can now redeem miles for over 500 products... and 100+ premium brands in a new online store. The Buy & Gift portal lets users buy or gift miles for rewards. These features improved the online experience and boosted member engagement. Miles became a flexible currency for everyday activities and shopping.
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Loylogic powered the Pins Loyalty Program's rewards shop, serving members across the Baltics and Finland. The challenge was to offer... seamless cross-border reward shopping and a unified loyalty currency. Loylogic enabled members to collect and spend points at top travel companies and retailers. The program grew to over 2.4 million members before joining the airBaltic Club. This solution improved convenience and engagement for loyalty program users.
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Loylogic built a new reward shop for MilleMiglia, the Alitalia reward program. The old reward solution did not engage enough... members. Loylogic delivered a platform that worked in all key countries. The new shop increased member engagement and program growth until the airline closed. The project handled legal challenges across regions.
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Loylogic created a reward solution for Air Berlin after its bankruptcy. Members of the Topbonus frequent flyer program could not... use their miles. Loylogic's global incentives platform let members redeem miles for gift vouchers and rewards. The solution cost the airline nothing. Members turned worthless miles into valuable rewards.
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Loylogic launched a subscription-based service for Miles & More. The goal was to help members earn miles faster and reduce... the time to get an award flight. Many customers were close to earning a flight but at risk of leaving due to slow mile accrual. The new service let members earn up to three times more miles and customize their packages, with a cap of 250,000 miles. Loylogic used customer insights to set pricing and limits, and supported the launch with a marketing campaign and a special discount.
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Loylogic launched a global gift card platform for Icelandair Saga Club. The goal was to give members more ways to... use their points and boost engagement. The new platform lets members redeem points for travel, transportation, and top retail brands. This expanded choice led to a 20% increase in retention rate. Over a million Saga Club members now have more reward options.
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JAL used Loylogic data insights to improve their JMB World Marketplace rewards program. They found that key customer segments were... leaving the shop without finding what they wanted. The team analyzed search and category data to spot new product opportunities. Sourcing managers expanded product ranges and added seasonal items. Marketing managers promoted these new options to targeted segments using CRM and digital banners. This approach aimed to boost customer satisfaction and increase engagement.
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Swiss Miles & More wanted to increase customer spending in online categories like grocery retail and general merchandise. They built a... customized e-commerce experience for members, featuring a curated portfolio of online shops and brands. A payment solution was added to let members earn and use Miles & More rewards in real time. This approach aimed to boost repeat purchases and share of wallet by offering more relevant rewards.
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