Hospitality Case Studies and Customer Success Stories with LoyLogic
Visit Oman
- Hospitality
- Medium
Muscat, Oman
Loylogic worked with Visit Oman to create a loyalty and rewards program for travel trade partners. The goal was to... boost tourism by motivating travel agents with a unique, tailored experience. Loylogic integrated its Points-as-a-Service platform with Visit Oman's booking engine and ASP's Topseller platform. Travel agents can now earn and redeem points across multiple channels, including online bookings and in-destination purchases. The program offers a wide selection of global rewards, helping drive engagement and sales for Oman tourism.
Jumeirah One used Loylogic to engage low-balance loyalty members. They launched a branded monthly raffle with prizes based on customer... interests and seasonal themes. Members could join the raffle with as few as 200 points, increasing participation. Communication happened through email, app, and website. This approach lowered redemption costs, improved satisfaction for low-balance members, and boosted reward shop sales.
Etihad Airways (Etihad Guest)
- Hospitality
- Large
Abu Dhabi, UAE
Loylogic helped Etihad Airways build a global reward shop for Etihad Guest members. The solution enabled members to redeem rewards... using cash and miles, with shipping worldwide and personalized options. Loylogic partnered with VISA to launch a flexible, multi-currency reward card accepted globally. The platform also allowed Etihad Guest Miles to be used as payment on partner merchant sites. This led to strong membership growth, higher mileage accrual, and global recognition for customer experience.
Loylogic built a global online shopping mall for Intercontinental Hotels Group (IHG) to boost the everyday relevance of their IHG rewards program. The solution let... members redeem points in more ways and at lower costs for IHG. This increased engagement and brand loyalty. The program reached IHG’s international user base. The rewards platform delivered memorable experiences for members.
Insurance Case Studies and Customer Success Stories with LoyLogic
Sanagate
- Insurance
Loylogic and Dacadoo built a digital health rewards shop for Sanagate. Members earned points for healthy activities and redeemed them... for rewards and experiences. This loyalty program encouraged positive lifestyle choices. Sanagate used the program to promote wellbeing and attract new members. The solution focused on digital health engagement and incentivized healthy behavior.
Loylogic helped Irish Life boost engagement with the MyLife app. The challenge was to keep users active and encourage healthy... habits. Loylogic added personalized challenges and rewards, like points and prize draws for activities such as marathon runs. Users could join challenges easily in the app and get instant rewards when goals were met. This made healthy living more fun and kept people coming back to the app.
Loylogic helped Allianz, a leading insurer in Switzerland, boost customer engagement. Allianz wanted to increase positive interactions and brand connection.... Loylogic launched a points-based loyalty program. Customers earned points for daily activities and buying more insurance. Agents were also incentivized to drive sales. The program offered rewards and built stronger brand loyalty.
Consumer Goods Case Studies and Customer Success Stories with LoyLogic
Pampers Club
- Consumer Goods
- Very Large
Cincinnati, USA
Loylogic worked with Pampers Club to improve reward redemption for members with low balances. Pampers Club found that some members... waited too long to redeem rewards, which hurt satisfaction. Loylogic added a gamification feature called Rewards Play. This let members use their balance to enter raffles at low price points. The new feature now drives over 25% of all redemptions. More members are engaged and satisfied with the program.
Loylogic helped Pampers lower the cost of its rewards program. Pampers switched from a traditional points system to the Pampers... Cash program. Loylogic added new redemption options for Pampers products and coupons. In-store gamification with scan and win prizes increased customer transactions. The changes cut the redemption budget and supported Pampers' business goals.
Nescafe Dolce Gusto PREMIO (Brazil)
- Consumer Goods
- Large
Loylogic migrated the Nescafe Dolce Gusto PREMIO rewards program in Brazil to a new platform. The challenge was moving a... large member base and their points to new reward options. Loylogic enabled automatic conversion, making it easy for members to access points and rewards. The launch saw high transaction volume, better redemption choices, and fewer customer queries than usual. Members gave positive feedback on the improved experience.
Loylogic built a multi-country, multi-language online shopping portal for Delta Air Lines. The portal lets SkyMiles members in 26 countries,... including Canada, Latin America, Mexico, and the Caribbean, earn extra SkyMiles for online purchases. Loylogic handled product fulfilment, local currencies, and language needs. This solution made the SkyMiles program more attractive to non-US members. Delta aimed to boost engagement and expand in Latin America with this new portal.
Sixt wanted to reward top customers but did not have a points-based loyalty program. They partnered with Dezerved to give... select customers free access to an exclusive rewards platform. Customers received 5,000 credits to use on special offers from premium brands. This solution helped Sixt engage and reward their highest spenders, driving loyalty and value.
Loylogic and VISA created a virtual reward card for Etihad Guest. Members wanted more ways to use their loyalty miles.... The virtual card let them shop with many retailers and get special discounts. This new option increased how often members shopped and how much they spent. The solution was cost-effective and worked well for international markets.
American Express
- Financial Services
- Very Large
Loylogic provided its reward shop platform to American Express for Centurion cardholders. The challenge was to deliver a high-end loyalty... rewards platform for a wealthy and discerning audience across global markets. Loylogic created an attractive rewards portfolio, including luxury items like Ferraris and Mastercraft boats. This solution helped drive engagement and points redemption for American Express. The platform supports multiple languages, currencies, and ships to over 170 countries.
Retail Case Studies and Customer Success Stories with LoyLogic
Microspot and Miles & More
- Retail
- Medium
Switzerland
Loylogic helped Microspot and Miles & More work together to engage shared customers. The partnership focused on loyalty rewards and... a joint marketing launch. This led to higher basket spend from current shoppers and attracted new customers. The companies also gained new insights into what rewards their customers prefer. The collaboration improved customer engagement and loyalty.
Events Services Case Studies and Customer Success Stories with LoyLogic
Art Basel
- Events Services
- Medium
Basel, Switzerland
Loylogic helped Art Basel, a top international art fair, find new ways to engage customers. Art Basel wanted to boost... revenue and connect with their audience through a membership program. Loylogic analyzed funding options and recommended a paid model to offer special rewards to VIPs. The program focused on art collector missions to build community and increase brand engagement. Art Basel received positive feedback and plans to launch the program in 2023.
Loylogic’s reward store helped Aon boost employee wellness. Aon used the Well One platform to improve workforce health. The challenge... was to motivate healthy behaviors. Loylogic and Dacadoo built a points-based incentive and in-app reward store. Employees earned points for healthy actions and redeemed them for products. This solution increased engagement with health-focused rewards.
Banking Case Studies and Customer Success Stories with LoyLogic
African Bank
- Banking
- Large
Johannesburg, South Africa
Loylogic helped African Bank launch a unique loyalty program in South Africa. The program rewards customers for positive financial behavior,... like improving credit scores and making payments on time. Customers earn points for using debit cards instead of costly ATM withdrawals. Loylogic provided the loyalty commerce platform, phased rollout, and advisory support. The solution focused on accessibility, inclusivity, and measurable impact for the bank's communities.
Manufacturing Case Studies and Customer Success Stories with LoyLogic
Agriplus
- Manufacturing
- Medium
Loylogic helped Agriplus, an international agricultural machinery manufacturer, launch a branded loyalty commerce platform. The goal was to retain top... customers and expand into new markets. Loylogic provided full growth marketing services, including planning, execution, and optimization. The platform enabled seamless launches in countries from France to Australia. Local and international reward suppliers were integrated for a tailored experience.
Loylogic’s Rewards Hub shopping mall solution helped Etisalat enhance its More Rewards loyalty program. Millions of members gained access to... a global rewards catalogue, using points or points plus cash for hundreds of brands. The integration enabled members to earn points while shopping online with preferred merchants. This innovation improved member engagement and expanded reward options in the telecommunications sector.
Other Industry Case Studies and Success Stories with LoyLogic
JetPrivilege
- Travel
Loylogic launched an e-commerce platform for JetPrivilege in India. The platform included local and global reward fulfilment partners. The reward... catalogue offered gift cards, merchandise, and special categories like utilities and raffles. Member satisfaction increased after launch. Loylogic's Rewards Play raffles boosted member engagement and helped with member acquisition.
Pins Loyalty Program (airBaltic Club)
- Travel
- Medium
Riga, Latvia
Loylogic enabled the Pins Loyalty Program, now part of airBaltic Club, to offer seamless cross-border reward shopping. Members could earn... and spend a single loyalty currency at top travel companies and retailers across the Baltics and Finland. Loylogic delivered a rewards shop with attractive options for diverse users, boosting engagement. The program grew to over 2.4 million members before integrating into airBaltic Club. This solution improved convenience and incentivized loyalty program participation.
Loylogic helped Royal Jordanian upgrade its Royal Club frequent flyer program. Members can now redeem miles for over 500 products... from 100+ premium brands in a new online store. The solution lets members buy or gift miles, making rewards more flexible. These features increased member engagement and improved the online experience. Miles can now be earned and redeemed through many channels and daily activities.
Air Berlin (Topbonus frequent flyer program)
- Airlines
- Large
Berlin, Germany
Loylogic helped Air Berlin's Topbonus members after the airline's bankruptcy. Members had miles they could not use. Loylogic built a... rewards platform using its global incentives network. Members could redeem miles for gift vouchers and other rewards. The solution cost the airline nothing. This preserved value for members and built trust.
Loylogic built a new reward shop for MilleMiglia, the Alitalia reward program. The old reward solution did not engage enough... members. Loylogic delivered a platform that worked in all key countries. The new shop increased member engagement and program growth until the airline closed. The project handled legal challenges across regions.
Loylogic launched an e-commerce platform for Scandinavian Airlines. The platform offered local and global rewards with a curated catalogue for... Scandinavian members. Members could use their preferred language and currency. This improved the member experience. Mileage accrual and redemptions increased after launch.
Loylogic launched a subscription-based service for Miles & More. The goal was to help members earn miles faster and reduce... the time to get an award flight. Many customers were close to earning a flight but at risk of leaving due to slow mile accrual. The new service let members earn up to three times more miles and customize their packages, with a cap of 250,000 miles. Loylogic used customer insights to set pricing and limits, and supported the launch with a marketing campaign and a special discount.
Loylogic launched a global gift card platform for Icelandair Saga Club. The goal was to give members more ways to... use their points and boost engagement. The new platform lets members redeem points for travel, transportation, and top retail brands. This expanded choice led to a 20% increase in retention rate. Over a million Saga Club members now have more reward options.
JAL used Loylogic data insights to improve their JMB World Marketplace rewards program. They found that key customer segments were... leaving the shop without finding what they wanted. The team analyzed search and category data to spot new product opportunities. Sourcing managers expanded product ranges and added seasonal items. Marketing managers promoted these new options to targeted segments using CRM and digital banners. This approach aimed to boost customer satisfaction and increase engagement.
Swiss Miles & More wanted to increase customer spending in online categories like grocery retail and general merchandise. They built a... customized e-commerce experience for members, featuring a curated portfolio of online shops and brands. A payment solution was added to let members earn and use Miles & More rewards in real time. This approach aimed to boost repeat purchases and share of wallet by offering more relevant rewards.
