Real-World Case Studies and Customer Success Stories with livepro

livepro helped Liverpool City Council cut new agent onboarding from 26 weeks to 4 weeks. The council replaced a paper... manual with a single, searchable knowledge base. Staff now resolve customer calls faster and more accurately. Customer service quality, speed, and consistency improved. Staff satisfaction and engagement increased with livepro's knowledge management system.
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livepro helped Lockyer Valley Regional Council double staff engagement and efficiency. The council replaced its old knowledge management system with... livepro to improve customer service and reduce training time. Staff training time decreased by 50%. Average handling time for calls dropped by up to 7 minutes. Employees and customers are now happier, and updating information is much easier.
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livepro helped Hornsby Shire Council cut average handle time by 50%, reducing it to under 3 minutes. The council replaced... paper binders with a cloud-based knowledge management system. Staff training time dropped to just 2 weeks. Agents now resolve citizen queries faster and more accurately. livepro's easy-to-use platform improved customer satisfaction and agent confidence.
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livepro helped Townsville Council cut average handling time by 8 seconds. The council used livepro to centralize knowledge during Cyclone... Yasi. Training time dropped by 20%. Internal satisfaction rose by 26%. Staff got job ready faster with livepro's knowledge management system.
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livepro helped Goulburn Mulwaree Council cut staff training from two weeks to two days. The council used livepro to give... staff fast access to accurate information. Customer satisfaction reached the highest rating in the council sector. Staff morale improved, and the team received multiple awards. livepro templates are now used 1,200 times per month.
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livepro helped Western Downs Regional Council cut call times by over 4% and queue times by 11%. The contact center... team used livepro to access accurate information fast, even during floods and the COVID-19 pandemic. Training time dropped by 60%. Staff morale improved with a single, searchable knowledge base. livepro made customer service more efficient and consistent.
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Western Downs Regional Council used livepro knowledge management to improve customer service during high call volumes. The contact center team... replaced outdated systems with a single, searchable source of truth. During the 2020 floods and COVID-19 lockdown, livepro enabled fast, accurate information delivery. The team cut call times by over 4% and queue times by 11%. Training time also dropped by 60%. Staff morale and interdepartmental collaboration improved.
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Townsville City Council used livepro knowledge management software to improve customer service. During Cyclone Yasi, they needed a central system... for fast, accurate information. livepro helped reduce average call handling time by eight seconds. Training time dropped by 20%. Internal satisfaction rose by 26%. Staff got job-ready faster and customer satisfaction increased.
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Livepro helped Hornsby Shire Council cut average handle time by 50%, reducing it to under three minutes. The council replaced... paper binders with a cloud-based knowledge management system. Staff training time dropped from months to just two weeks. Agents now resolve citizen queries faster and more confidently. Livepro’s support ensured a smooth transition and ongoing success.
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Livepro helped Lockyer Valley Regional Council double staff engagement and efficiency. The council replaced its old knowledge management system to... improve customer service and reduce training time. With livepro, agent training time decreased by 50%. Average handling time for calls dropped by up to 7 minutes. Staff can now easily update and access information, leading to higher satisfaction for both employees and customers.
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Livepro helped Goulburn Mulwaree Council cut staff training time from two weeks to two days. The council used livepro knowledge... management to give staff fast access to accurate information. This made it easy for new and temporary staff to deliver high-quality service. Customer satisfaction reached 98% in surveys. The council topped the sector in the latest CSBA report. Staff morale and engagement also improved, with the team earning multiple awards.
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Liverpool City Council used livepro knowledge management software to help its customer service team. Before livepro, staff relied on a... physical manual and onboarding took up to 26 weeks. With livepro, the team now has a single, searchable source of truth. Onboarding time dropped to just four weeks. Staff satisfaction and customer service quality both improved. The council can now help residents faster and more consistently.
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Livepro cut Avant Mutual's onboarding from three months to two weeks. The insurance provider used livepro to centralize knowledge and... speed up contact center training. Average handling time dropped 20%. First contact resolution rose from 50% to 67%. Transfers fell by 33%. Wrap-up time dropped from 17 to 7 minutes. Customer satisfaction increased by 5%. Employee satisfaction rose by 13%.
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livepro helped PetSure cut average handle time by 30 seconds for agents. PetSure reached its business case goal in under... four months. Agents accessed 4,868 knowledge articles in just two weeks. Staff trust the new knowledge management system and feel confident answering customer questions. Over 680 feedback items were actioned in eight months, keeping knowledge up to date.
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livepro helped RAA, a major insurance provider, boost speed-to-competency by 40% and cut Help Desk calls by 22%. Staff found information... easier to access, with 92% saying it was well laid out. The new knowledge management system improved first call resolution and staff engagement. RAA saw a 37% rise in staff who trust the accuracy of information. livepro enabled quick upskilling during the COVID-19 pandemic.
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LivePro helped Avant Mutual cut onboarding time from three months to two weeks. The company used LivePro to centralize knowledge... for its contact center staff. Average handling time dropped by 20%. First contact resolution rose from 50% to 67%. Transfers decreased by 33%. Employee satisfaction increased by 13%.
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PetSure used livepro knowledge management software to improve agent performance. Agents saw a 30 second reduction in average handle time... (AHT) after implementation. In the first two weeks, staff accessed knowledge articles 4,868 times. Engagement stayed high, with 145 users logging in daily. Staff trust the new system and can answer customer questions without help from subject matter experts.
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Livepro helped Avant Mutual cut onboarding time from three months to two weeks. The company used livepro to centralize knowledge... for its contact centre staff. Average handling time dropped by 20%. First contact resolution rose from 50% to 67%. Transfers decreased by 33%, and wrap-up time fell from 17 to 7 minutes. Employee satisfaction increased by 13%.
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livepro helped Atlanticus cut average handle time by 14%, from 266 to 230 seconds. The financial services company achieved 100%... agent adoption and closed compliance gaps. Agents now use official documentation for every call. livepro's reporting features improved operational oversight. Over 2000 pieces of agent feedback show high engagement and satisfaction.
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livepro helped RemServ cut classroom induction training from 10 days to 5 days. RemServ used livepro's knowledge management system to... make it easier for agents to find answers fast. Net promoter score rose from 52 to 62. Employee engagement and customer satisfaction improved. RemServ found onboarding and upskilling faster and more cost-effective.
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RemServ used livepro's knowledge management system to improve customer service and training. The company replaced a complex spreadsheet with livepro,... making it easier for agents to find answers fast. Net promoter score rose from 52 to 62 after the switch. Classroom induction training time dropped from 10 days to 5 days. Employee engagement and customer satisfaction both increased.
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Atlanticus used livepro to fix call center inefficiencies and compliance gaps. Agents struggled with slow systems and rarely used official... documentation. After switching to livepro, Atlanticus saw a 14% drop in average handle time. All targeted agents adopted the new platform. Compliance improved to 100%. Over 2,000 pieces of agent feedback showed high engagement. The solution made it easier for agents to find answers and improved both employee and customer satisfaction.
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livepro helped ME Bank cut average handle time by 40%. Agents found answers faster with livepro's knowledge management system. 92%... of staff said the new system was useful. Staff engagement and customer satisfaction improved. Training time dropped. ME Bank saved costs and improved service quality.
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livepro helped ME Bank cut average handle time by 40%. The bank replaced its old SharePoint wiki with livepro's knowledge... management system. Agents now find answers faster, leading to higher staff engagement and better customer service. 92% of staff found livepro useful. Training time dropped, and customer satisfaction improved. The bank saw big cost savings from shorter call times.
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ME Bank used livepro to replace its old SharePoint wiki. Agents found answers faster with livepro’s search tools. The bank... cut average handle time by 40%, from 10 to 6 minutes. 92% of staff said livepro was useful. Staff engagement and satisfaction improved. Training time for new agents dropped.
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ME Bank used livepro knowledge management software to improve its contact centre. Agents struggled with a hard-to-search internal wiki, leading... to long call times. After switching to livepro, ME Bank cut average handle time by 40%. Staff engagement rose, with 92% finding the new system useful. Training time dropped, and customer satisfaction increased. The bank now delivers faster, more accurate answers to customers.
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livepro helped Datacom cut average handling time by 17%. Datacom needed a better way to give consistent answers to customers.... They replaced old tools like SharePoint with livepro for knowledge management. The team saw faster speed to competency and strong user adoption. Quality assurance and continuous improvement also improved. Datacom now works with livepro to build best practice knowledge management.
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livepro helped Datacom reduce average handling time by 17%. The team improved speed to competency and saw fast user adoption.... livepro made quality assurance easier with version control and workflow controls. Datacom used livepro to enhance knowledge management and improve customer service. Staff now access information quickly and do not need to memorize details.
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Datacom used livepro knowledge management software to improve contact center operations. The team wanted more consistent answers for consumers and... faster onboarding. After implementing livepro, Datacom reduced average handling time by 17%. They also increased speed to competency for new staff. User adoption was high and quality assurance improved. Datacom continues to work with livepro to enhance service.
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