Real-World Case Studies and Customer Success Stories with kPoint

KPOINT helped India's leading General Insurance company improve new hire onboarding. The company used interactive videos to share guidelines, policies,... and procedures. This solution cut the hiring cycle by 70%, reducing it to 1 month. Content creators saved 93 days by using videos. Accessibility for prospective hires increased by 50%.
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KPOINT delivered a hyper-personalized video solution for India's leading life insurance provider. The company faced low policy renewal rates and... customer engagement issues. KPOINT's interactive videos, sent via WhatsApp, included policy details and actionable options. Over 6.5 lakh personalized video links were shared in one year. The campaign generated a potential revenue of ₹1319 lakhs and improved policy renewals. Real-time analytics and WhatsApp integration drove strong results.
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KPOINT helped India's leading General Insurance company cut support costs by 30%. The company faced high wait times and repeated... queries. KPOINT built a video knowledge base to answer questions quickly. Customers viewed 795,000 videos and interacted over 12,000 times on WhatsApp. The solution sped up ticket closure and reduced costs.
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KPOINT Enterprise Video Platform helped an LI company boost policyholder engagement. The company used personalized video messages to remind customers... about policy renewals and share fund performance. This replaced manual agent calls. Engagement rose by 56%. Renewal rates increased by 8% with no human involvement.
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KPOINT helped India's leading General Insurance company improve new hire onboarding. The company used interactive videos for training and assessments.... This led to a 70% reduction in the hiring cycle, cutting it to 1 month. Content creators saved 93 days by using videos. Accessibility for prospective hires increased by 50%.
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KPOINT helped India's leading General Insurance company cut support costs by 30%. The company faced high wait times and repeated... queries. KPOINT built a video knowledge base to answer questions quickly. Customers viewed 795,000 videos and interacted over 12,000 times on WhatsApp. The solution sped up ticket closure and reduced costs.
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KPOINT delivered a hyper-personalized video solution for India's leading life insurance provider. The company faced low policy renewal rates and... customer engagement issues. KPOINT's interactive videos, sent via WhatsApp, included policy details and actionable renewal options. Over 6.5 lakh personalized video links were shared in one year. The campaign generated a potential revenue of ₹1319 lakhs and improved policy renewals. Real-time analytics and WhatsApp integration drove strong results.
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KPOINT's enterprise video platform helped an LI Company address falling policy renewal rates. The company needed to boost policyholder engagement... and reduce manual agent work. They used personalized video messages to remind policyholders about renewals and show fund performance. This led to a 56% increase in engagement and an 8% rise in renewal rates, all without human involvement.
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KPOINT helped a top general insurance company in India improve new hire onboarding. The company needed to teach new employees... about guidelines, culture, and policies. KPOINT provided do-it-yourself user setup and interactive videos with Q&A and tracking. The solution included guided interactivity for easy access to documents. The company cut its hiring cycle by 70%, saving 93 days for content creators. Accessibility for new hires increased by 50%.
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KPOINT helped India's leading General Insurance company build a video knowledge base. The company faced high support costs and long... wait times due to repetitive customer issues. KPOINT turned standard information into interactive videos. This led to 795,000 video views, over 12,000 WhatsApp interactions, and 14,000 CTA button clicks. The company saw 30% savings in support costs by closing tickets faster.
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KPOINT helped India's leading NBFC boost consumer engagement. The company used a programmable branded player with personalization and interactivity. They... mapped video analytics with website analytics for better insights. A white-labelled video platform was integrated with their asset warehouse. This led to a 30% increase in conversions and a 40% reduction in the sales cycle. Over 1 million minutes of interactive content were streamed to buyers.
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CITCO used KPOINT to improve training across seven operational categories. They reduced time-to-market for learning products by 200%. Content creators... saved 93 days using video-based training. Manual onboarding time for new employees dropped by 70%. Content discoverability and accessibility increased by 50%. Subject matter experts created over 1,500 content assets.
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KPOINT helped India's leading NBFC boost customer engagement. The company used a branded video player with personalization and interactivity. They... linked video analytics with website analytics for better insights. This led to a 30% increase in conversions and a 40% shorter sales cycle. Over 1 million minutes of interactive content were streamed to buyers.
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KPOINT helped CITCO, the world’s largest hedge fund administrator, improve training across seven operations categories. CITCO used KPOINT to create... and deliver engaging content through multiple learning channels. The solution included interactive elements and fast leadership communication. CITCO saw a 200% reduction in time-to-market for learning products. Content creators saved 93 days using videos. Manual onboarding time dropped by 70%. Content discoverability increased by 50%. Subject matter experts created over 1500 content assets.
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KPOINT helped India's leading NBFC boost conversions by 30%. The company faced low customer engagement and poor click-through rates. KPOINT's... programmable branded player added personalization and interactivity. Video analytics were mapped with website analytics for better insights. The solution cut the sales cycle by 40%. Over 1 million minutes of interactive content streamed to buyers.
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KPOINT enabled an IT MNC to cut average ticket resolution time by 30%. The company faced high support ticket volumes... and slow resolutions. KPOINT's self-service video automation reduced ticket backlog and support costs. The solution led to a 20% drop in support tickets and 30% lower support costs. Employees now resolve issues faster with less IT staff involvement.
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KPOINT helped a multinational mapping technology company save 7849 work hours by streamlining virtual learning. The company used KPOINT's in-video... search, analytics, and podcasting to create 303 training videos. Employees accessed about 100,000 hours of self-learning. Training time for employee groups dropped by 30%. The solution improved knowledge sharing and skill development across the workforce.
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KPOINT enabled a self service video automation solution for an IT MNC. The company faced high IT support ticket volumes... and slow resolution times. KPOINT's solution let employees resolve issues faster without needing IT staff. This led to a 30% reduction in average ticket resolution time. The number of support tickets dropped by 20%. Support costs fell by 30%.
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KPOINT helped Flipkart cut repetitive support calls by 40%. Flipkart used video-integrated customer support automation for returns, order tracking, and... refunds. The solution included multilingual videos for vernacular users. 30% of users watched support videos in their own language. Product returns dropped by 20% due to higher engagement. Flipkart improved customer satisfaction and reduced turnaround time.
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KPOINT helped Flipkart cut repetitive support calls by 40%. Flipkart used video-integrated customer support to answer common questions about returns,... order tracking, and refunds. The solution included multilingual videos for a diverse audience. 30% of users chose to watch videos in their own language. Product returns dropped by 20% due to better engagement. Flipkart improved customer satisfaction and response times.
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KPOINT implemented video-integrated customer support automation for Flipkart. The goal was to cut down contact center calls about returns, order... tracking, refunds, and tech support. The solution used interactive videos across web, app, chatbot, email, and phone. Flipkart saw a 40% drop in repetitive calls and a 20% reduction in product returns. 30% of users chose to watch support videos in their own language.
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KPOINT enabled a company to reach 300+ colleges and 200,000+ students at once. The platform streamed 40,000 hours of content... in a year. It saved over 60 days of executive travel. The hiring cycle was reduced by 70%, down to just one month. The solution allowed live broadcasts and managed student communications using existing infrastructure.
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KPOINT enabled a 70% reduction in the hiring cycle, cutting it to just 1 month. The platform let recruiters live... broadcast to thousands of students across India. Over 40,000 hours of content were streamed in a year. Recruiters reached 300+ colleges and addressed 200,000+ students at once. The solution also saved more than 60 days of executive travel.
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KPOINT provided a platform to help with recruitment during the pandemic. The solution allowed live broadcasts to thousands of users... and managed student communications using existing infrastructure. The company streamed 40,000 hours of content in one year. They saved over 60 days of executive travel. The platform reached more than 300 colleges and addressed 200,000+ students at once. The hiring cycle was reduced by 70%, down to one month.
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