kPoint: Use-Cases, Insights and Reviews | 2025 Cuspera

KPOINT enabled a self service video automation solution for an IT MNC. The company faced high IT support ticket volumes and slow resolution times. KPOINT's solution let employees resolve issues faste...r without needing IT staff. This led to a 30% reduction in average ticket resolution time. The number of support tickets dropped by 20%. Support costs fell by 30%.
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KPOINT's enterprise video platform helped an LI Company address falling policy renewal rates. The company needed to boost policyholder engagement and reduce manual agent work. They used personalized ...video messages to remind policyholders about renewals and show fund performance. This led to a 56% increase in engagement and an 8% rise in renewal rates, all without human involvement.
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KPOINT provided a platform to help with recruitment during the pandemic. The solution allowed live broadcasts to thousands of users and managed student communications using existing infrastructure. T...he company streamed 40,000 hours of content in one year. They saved over 60 days of executive travel. The platform reached more than 300 colleges and addressed 200,000+ students at once. The hiring cycle was reduced by 70%, down to one month.
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KPOINT helped CITCO, the world’s largest hedge fund administrator, improve training across seven operations categories. CITCO used KPOINT to create and deliver engaging content through multiple learn...ing channels. The solution included interactive elements and fast leadership communication. CITCO saw a 200% reduction in time-to-market for learning products. Content creators saved 93 days using videos. Manual onboarding time dropped by 70%. Content discoverability increased by 50%. Subject matter experts created over 1500 content assets.
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KPOINT implemented video-integrated customer support automation for Flipkart. The goal was to cut down contact center calls about returns, order tracking, refunds, and tech support. The solution used... interactive videos across web, app, chatbot, email, and phone. Flipkart saw a 40% drop in repetitive calls and a 20% reduction in product returns. 30% of users chose to watch support videos in their own language.
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KPOINT helped India's leading General Insurance company build a video knowledge base. The company faced high support costs and long wait times due to repetitive customer issues. KPOINT turned standar...d information into interactive videos. This led to 795,000 video views, over 12,000 WhatsApp interactions, and 14,000 CTA button clicks. The company saw 30% savings in support costs by closing tickets faster.
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