kPoint: Product updates, Customer stories, and Insights | 2026 Cuspera

KPOINT introduced an interactive, hyper-personalized video solution for a top Indian life insurance provider. The company wanted to increase policy renewals and improve customer engagement. KPOINT's ...solution sent personalized video reminders via WhatsApp, showing policy details and renewal options. Over 6.5 lakh video links were shared, leading to a potential revenue collection of ₹319 lakhs in one year. The campaign cost ₹15 lakhs and delivered high ROI, making it a game-changer for policy retention in insurance.
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KPOINT helped a multinational mapping technology company improve virtual learning for its global workforce. The company faced skill gaps, budget limits, and trouble sharing knowledge. KPOINT's soluti...on included in-video search, analytics, podcasting, and interactive features. They launched internal campaigns and workshops. The company created 303 videos, saved 7849 work hours, and delivered about 100,000 hours of self-learning. Training time for employee groups dropped by 30%.
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KPOINT enabled a self service video automation solution for an IT MNC. The company faced high IT support ticket volumes and slow resolution times. KPOINT's solution let employees resolve issues faste...r without needing IT staff. This led to a 30% reduction in average ticket resolution time. The number of support tickets dropped by 20%. Support costs fell by 30%.
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KPOINT's enterprise video platform helped an LI Company address falling policy renewal rates. The company needed to boost policyholder engagement and reduce manual agent work. They used personalized ...video messages to remind policyholders about renewals and show fund performance. This led to a 56% increase in engagement and an 8% rise in renewal rates, all without human involvement.
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KPOINT provided a platform to help with recruitment during the pandemic. The solution allowed live broadcasts to thousands of users and managed student communications using existing infrastructure. T...he company streamed 40,000 hours of content in one year. They saved over 60 days of executive travel. The platform reached more than 300 colleges and addressed 200,000+ students at once. The hiring cycle was reduced by 70%, down to one month.
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KPOINT helped CITCO, the world’s largest hedge fund administrator, improve training across seven operations categories. CITCO used KPOINT to create and deliver engaging content through multiple learn...ing channels. The solution included interactive elements and fast leadership communication. CITCO saw a 200% reduction in time-to-market for learning products. Content creators saved 93 days using videos. Manual onboarding time dropped by 70%. Content discoverability increased by 50%. Subject matter experts created over 1500 content assets.
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