Real-World Case Studies and Customer Success Stories with Interactions Platform

Interactions IVA helped a global athletic brand save 7 million agent minutes in one year. The company automated 26% of... calls and achieved an 83% self-service success rate. The solution supports 28 countries and six languages, handling four major service lines. Customers now get seamless, personalized support while agents focus on complex needs. The brand delivers a unified customer experience worldwide.
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Interactions Intelligent Virtual Assistant (IVA) helped a leading gift-giving and floral retailer manage high call volumes across 10+ brands. The IVA automated... routine customer service tasks, reducing wait times and improving customer satisfaction. The retailer achieved a 74% self-service success rate and a 25% increase in automation. In one year, 7.9 million agent minutes were removed, saving costs and allowing agents to focus on complex issues. The solution delivered fast, personalized customer experiences during peak seasons.
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Interactions IVA helped a leading gift-giving and floral retailer improve customer service across 10+ brands. The company faced high call... volumes and needed scalable automation for peak seasons. Interactions IVA automated 50+ service lines, reducing agent workload and speeding up self-service. The solution removed 7.9 million agent minutes in one year. Self-service success reached 74%, and automation improved by 25%.
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Interactions IVA helped a Fortune 500 athletic brand save 7 million agent minutes. The brand replaced its IVR with a... digital agent, expanding to 28 countries and 6 languages. 83% of customer requests were resolved through self-service. 79% of transferred calls were fully authenticated. The solution automated 26% of calls and delivered $1,050,000 in annual net savings.
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Interactions deployed its Intelligent Virtual Assistant for a top telecommunications provider. The solution achieved a 98.9% intent capture and route... rate, handling over 300 million calls each year. Self-service containment reached 92%, saving $46 million annually. Average handling time dropped, resulting in $39 million in savings. Real-time call redaction protected sensitive data and improved compliance.
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Interactions deployed an Intelligent Virtual Assistant for a major US telecommunications company. The company handled 21 million calls a year... and needed to reduce churn and cut costs. Interactions replaced their legacy IVR with a natural language interface. The solution enabled 69% self-service containment and improved ID rates by 29%. The company saved $10.8 million year-to-date and projects $20 million in annual savings.
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Interactions implemented an Intelligent Virtual Assistant for a leading telecommunications company. The IVA achieved a 98.90% intent capture and route... rate, handling over 300 million calls each year. Real-time redaction software improved PCI compliance and agent performance, protecting sensitive data. The company saved $39 million by reducing average handling time and achieved a 92% self-service containment rate. Customer satisfaction scores improved by 9%.
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Interactions implemented an Intelligent Virtual Assistant (IVA) for a major U. S. telecommunications company. The company faced challenges after acquiring...new markets and needed to reduce customer churn and cut annual operating costs by $7 million. The IVA replaced the legacy IVR, handling 21 million calls annually and improving key functions like authentication and payment collection. The solution delivered $10.8 million in net savings year-to-date, with a 69% self-service containment rate and a 29% year-over-year boost in ID rate.
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Interactions Virtual Assistant helped SRP double its self-service rate. Customer self-service rose from 22% to 39%. 24% of callers now... complete transactions without a live agent. Outage notification containment reached 48%. SRP reduced seasonal live agent hires and improved customer satisfaction. The solution managed over 110,000 calls per month during peak season.
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Interactions Virtual Assistant helped Salt River Project (SRP) double self-service rates to 35%. SRP faced high call volumes during peak... season and needed to reduce live agent reliance. The conversational AI solution, including Rosie and Ramón, enabled customers to complete transactions and outage confirmations easily. 24% of callers now finish transactions via self-service, and 48% of outage notifications are contained. SRP saved over $1 million annually and improved customer satisfaction.
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Interactions Virtual Assistant helped Salt River Project double its self-service rate. SRP saw self-service rise from 22% to 39% after... deploying the conversational AI solution. 24% of callers now complete transactions without a live agent. Outage notification containment reached 48%. SRP reduced seasonal live agent hiring and improved customer satisfaction.
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