Real-World Case Studies and Customer Success Stories with Inline Manual

Inline Manual helped Currie & Brown improve digital adoption for their Unit4 ERP system. The company faced challenges updating training... materials and supporting global staff. Inline Manual introduced walkthroughs and tooltips, making training easier and reducing the need for quick card guides. Over 2000 users now access learning content in English and simplified Chinese. Currie & Brown saw reduced training time, less support needed, and higher employee satisfaction.
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Inline Manual helped Currie & Brown improve digital adoption for their Unit4 ERP system. The company faced challenges updating training... materials and supporting global staff. Inline Manual enabled easy creation and maintenance of walkthroughs and tooltips in multiple languages. Over 2,000 users now access in-app guidance, reducing training needs and support time. Staff report higher satisfaction and faster onboarding with the new system.
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Doccle used Inline Manual to improve onboarding and in-app guidance for over 1 million users. The team wanted to reduce... support tickets and speed up product adoption without relying on developers. Inline Manual let them create personalized walkthroughs, tooltips, and pop-up modals. This helped users find new features and get instant answers. After adding Inline Manual, Doccle saw a 40-50% drop in support tickets when using pop-ups. Feature adoption increased, especially for new services like eBox.
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Doccle used Inline Manual to improve onboarding and in-app guidance for over 1 million users. The team wanted to reduce... support tickets and speed up product adoption without relying on developers. Inline Manual let them create personalized walkthroughs, tooltips, and pop-up modals. This helped users find features faster and stay informed about updates. As a result, Doccle saw a 40-50% drop in support tickets during incidents and 99% of targeted users adopted new features like eBox.
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Inline Manual helped LMC boost feature adoption in their Teamio recruitment software. LMC used Inline Manual to create in-app walkthroughs... and tooltips, guiding nearly 18,000 users. The solution allowed LMC to personalize onboarding and target new users for specific features. 77% of targeted users visited the Inbox feature, and 73% completed the walkthrough. LMC reduced developer workload, cut costs, and improved customer satisfaction.
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Inline Manual helped LMC boost feature adoption in their Teamio recruitment software. LMC used Inline Manual to create in-app experiences... and walkthroughs without needing developers. They improved onboarding and targeted new users with personalized tooltips and guides. 77% of users visited the Inbox feature after seeing the tooltip, and 73% completed the walkthrough. LMC reduced developer costs and increased customer satisfaction.
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SAI360 used Inline Manual to support users of their BWise risk management software. They wanted to reduce time spent on... training and help users get answers instantly within the product. Inline Manual provided in-app guidance, tooltips, and walkthroughs, making it easier for users to learn and complete tasks. This led to faster adoption, fewer support tickets, and higher user satisfaction. SAI360 saw positive feedback and increased revenue as a result.
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SAI360 used Inline Manual to improve user experience for their BWise risk management software. They needed a way to give... users instant, in-app support and reduce time spent searching for help. Inline Manual provided personalized, context-sensitive guidance with tooltips, walkthroughs, and articles. Users learned faster and needed less training. SAI360 saw higher user satisfaction, faster adoption, and positive feedback from customers. The solution also helped increase revenue and reduce support calls.
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