Infor Interaction Advisor Overview

Infor Interaction Advisor optimizes real-time customer interactions. Marketing campaigns are managed effectively using advanced analytics.

Use Cases

Customers recommend Offer Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor Interaction Advisor.

Other use cases:

  • Advertisement
  • Communication Management
  • Business Development
  • Performance Management
  • Personalized Marketing
  • Cross Selling
See all use cases See less use cases

Infor Interaction Advisor Use-Cases and Business Priorities: Customer Satisfaction Data

Infor Interaction Advisor works with different mediums / channels such as Social Media. LinkedIn. and Website.

Infor Interaction Advisor's features include Personalization. and Infor Interaction Advisor support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Infor Interaction Advisor analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite...." Peer review
"...Optimize real-time customer interactions. ..." Marketing Campaign Management Software
"...Or connect via: Linkedin Interaction Advisor Marketing Campaign Management Software Infor OS ..." Marketing Campaign Management Software

Infor Interaction Advisor Customer wins, Customer success stories, Case studies

What makes Infor Interaction Advisor ideal for Engagement Management?

What solutions does Infor Interaction Advisor provide for Campaign Management?

 

ATL Technology - Medical Device Manufacturing - Medium

Industry-specific cloud ERP for electricals and electronics │ Infor

Springville, USA

ATL Technology, a medical device manufacturer, adopted Infor's Process Mining to enhance global operational visibility and address inventory accuracy issues. This deployment led to an 80% improvement... in identifying operational problems and a 15% reduction in process issue reporting time. Infor's Velocity Suite further automates processes, enhancing efficiency and decision-making in complex manufacturing environments.

Read on →
 

Jefferson Parish - Government - Medium

Jefferson Parish Sets July 1 Go-Live for Infor Public Sector ERP

USA

Jefferson Parish is set to launch its new Infor Public Sector ERP system, BRIDGE, on July 1, transitioning from a legacy system. The implementation includes a mandatory supplier portal for vendors, e...nhancing procurement and financial operations. The transition involves a blackout period for data migration, affecting finance, procurement, HR, and payroll functions. This ERP cutover emphasizes the importance of external readiness and vendor onboarding.

Read on →
 

Construct CRM Cuts Epicor, DMSI, Infor Implementations to Record Speed for Distributors

Construct CRM has announced a breakthrough in implementing its AI-powered CRM solutions with Epicor, DMSI, and Infor ERP systems, achieving full integration in just one week. This rapid deployment en...ables distributors to digitize catalogs, automate order processing, and integrate customer data, significantly reducing traditional integration timelines and enhancing online sales capabilities.

Read on →
 

University of Maryland Medical System - Hospital & Health Care - Large

Baltimore, USA

Infor CareFor Success helped University of Maryland Medical System align support with their business vision. The customer success team provided strategic guidance and understood the organization's go...als. This partnership enabled the medical system to maximize value from Infor solutions. The support role became critical to their ongoing success. The testimonial highlights the importance of tailored support in healthcare IT.

 

Wyndham Hotels & Resorts - Hospitality - Very Large

Parsippany, USA

Infor Birst helped Wyndham Hotels & Resorts replace outdated reporting tools. The company automated real-time reporting and saved up to 24 hours per week per department. Decision making became faster... and more data-driven. This supported Wyndham's global growth and expansion. The solution improved workflow efficiency across 22 brands. Wyndham gained confidence and strategic accuracy with Infor Birst.

 

Zeelandia - Food & Beverages - Large

Zierikzee, Netherlands

Zeelandia uses Infor CloudSuite Food & Beverage to improve customer experiences. The company faces global supply chain uncertainty and needs to keep customers loyal. Infor's AI-driven recommendations... help Zeelandia offer better product and pricing suggestions. This leads to stronger customer relationships and more accurate, timely service. Zeelandia leverages automation and data to maximize productivity.

Infor Interaction Advisor Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.33/5 ★

Read Reviews (1)
Analytics

3.78/5 ★

Read Reviews (5)
Custom Reports

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.33/5 ★

Read Reviews (1)
Analytics

3.78/5 ★

Read Reviews (5)
Custom Reports

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Infor Interaction Advisor

Top Failure Risks for Infor Interaction Advisor

Infor News

Executive

Infor Appoints Yuka Kanemitsu as President and Representative Director ...

Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.

Executive

Infor Appoints Yuka Kanemitsu as President and Representative Director of Infor Japan to Accelerate Industry Cloud Growth and AI-Driven Business Transformation

Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. She will lead the company's strategy and operations in Japan, focusing on expanding customer success, strategic partnerships, and growth in industry-specific cloud solutions and AI. Kanemitsu brings over 25 years of leadership experience in enterprise technology.

Product

The E&E CIO’s path to AI-ready operations with cloud ERP│Infor

Infor CloudSuite Industrial Enterprise offers a multi-tenant SaaS solution for E&E manufacturers, integrating AI-ready operations with ERP modernization. It provides industry-specific capabilities, reducing customization and migration risks while enhancing security and compliance. The platform supports seamless integration with MES, PLM, and other systems, enabling efficient AI deployment and reducing total cost of ownership.

Partnership

Infor Accelerates Cloud Adoption and Innovation with AWS

Infor and AWS have expanded their collaboration by launching the Infor Velocity Suite on AWS Marketplace and becoming a Launch Partner for the AWS European Sovereign Cloud. This partnership aims to enhance cloud adoption and innovation, focusing on data sovereignty and AI capabilities. The collaboration leverages AWS services to power Infor's ERP solutions, offering industry-specific AI insights and automation.

Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

Financials

M&A