Infor Interaction Advisor Overview

Infor Interaction Advisor optimizes real-time customer interactions. Marketing campaigns are managed effectively using advanced analytics.

Use Cases

Customers recommend Offer Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor Interaction Advisor.

Other use cases:

  • Advertisement
  • Communication Management
  • Business Development
  • Performance Management
  • Personalized Marketing
  • Cross Selling
See all use cases See less use cases

Infor Interaction Advisor Use-Cases and Business Priorities: Customer Satisfaction Data

Infor Interaction Advisor works with different mediums / channels such as Social Media. LinkedIn. and Website.

Infor Interaction Advisor's features include Personalization. and Infor Interaction Advisor support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Infor Interaction Advisor analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite...." Peer review
"...Optimize real-time customer interactions. ..." Marketing Campaign Management Software
"...Or connect via: Linkedin Interaction Advisor Marketing Campaign Management Software Infor OS ..." Marketing Campaign Management Software

Infor Interaction Advisor Customer wins, Customer success stories, Case studies

How does Infor Interaction Advisor facilitate Engagement Management?

How does Infor Interaction Advisor facilitate Campaign Management?

 

Construct CRM Cuts Epicor, DMSI, Infor Implementations to Record Speed for Distributors

Construct CRM has announced a breakthrough in implementing its AI-powered CRM solutions with Epicor, DMSI, and Infor ERP systems, achieving full integration in just one week. This rapid deployment en...ables distributors to digitize catalogs, automate order processing, and integrate customer data, significantly reducing traditional integration timelines and enhancing online sales capabilities.

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Pilot Company - Retail - Very Large

Knoxville, USA

Infor Workforce Management helped Pilot Company digitize workforce management for over 24,000 employees. The solution streamlined scheduling and time tracking across 950+ Pilot Flying J locations. Ma...nagers and staff gained more time to focus on guests. This led to increased sales, higher margins, and improved customer experience. The new system empowered workers and optimized resources.

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Kuehne+Nagel - Transportation/Trucking/Railroad - Very Large

Schindellegi, Switzerland

Kuehne+Nagel used Infor Nexus to boost global logistics visibility and control. The company increased new customer wins by over 50% and tripled transaction volumes. Infor Nexus enabled fast onboardin...g of new customers and supported complex, multi-national supply chain projects. Kuehne+Nagel became the first 3PL to deploy advanced modules like Network Transportation Management Optimizer. The partnership helped Kuehne+Nagel deliver better performance and lower costs for its customers.

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Titan International, Inc. - Automotive - Large

Quincy, USA

Titan International used Infor CloudSuite Automotive and Infor MES to unify its global manufacturing systems. The company replaced fragmented, siloed platforms with a single cloud-based solution. Thi...s gave Titan real-time visibility into inventory, orders, and operations. The new system improved customer commitments with real-time production reporting. Titan can now adapt faster to market changes and use advanced tools like AI and RPA for efficiency.

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Scott Electric - Wholesale - Medium

USA

Scott Electric used Infor CloudSuite Distribution to modernize its ERP system. The company wanted to keep its next-day delivery promise while growing. The new solution helped Scott Electric scale ope...rations without extra strain. It also let them standardize pricing logic across different markets. The system made it easier for younger employees to use. Scott Electric improved efficiency and kept service standards high.

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Assaí Atacadista - Retail - Very Large

São Paulo, Brazil

Assaí Atacadista used Infor Warehouse Management System to improve its distribution center operations. The company replaced old spreadsheet-based systems with Infor WMS. This change helped Assaí boos...t warehouse productivity by 12%. The new system made logistics management faster and more efficient. Teams gained more autonomy and could make better decisions with real-time data. Assaí now runs its warehouses with more agility and scale.

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Infor Interaction Advisor Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.33/5 ★

Read Reviews (1)
Analytics

3.78/5 ★

Read Reviews (5)
Custom Reports

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.33/5 ★

Read Reviews (1)
Analytics

3.78/5 ★

Read Reviews (5)
Custom Reports

3.58/5 ★

Read Reviews (2)

Infor Interaction Advisor Integrations

Infor Interaction Advisor integrates with a wide range of software applications through its robust data import and export capabilities.

Workato Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PTC Windchill

3.83 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Avalara

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Infor Interaction Advisor

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Infor Interaction Advisor

Top Failure Risks for Infor Interaction Advisor

Infor News

Partnership

AWS, Infor Deliver Agentic AI to Manufacturing

Infor and AWS have launched industry-specific AI agents for manufacturing, built on AWS infrastructure. These agents address manufacturing complexities, offering solutions for project management, inventory flow, and quality management. Customers can deploy custom agents using Infor's tools and Amazon's AI services. The solution is available through Infor Velocity Suite for CloudSuite customers.

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Awards

Infor Named A Leader in 2026 Gartner Magic QuadrantTM for Warehouse ...

Infor has been recognized as a Leader in the 2026 Gartner Magic QuadrantTM for Warehouse Management Systems for the eighth consecutive year. Infor WMS, a cloud-based solution, enhances warehouse operations with advanced features like Pick Path Optimization, which improves efficiency by reducing travel distance and speeding up picks. This recognition underscores Infor's commitment to delivering measurable AI-driven innovations in warehousing.

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Awards

Infor Named A Leader in 2026 Gartner Magic Quadrant for Warehouse Management Systems

Infor has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the eighth consecutive year. Infor's cloud-based WMS solution enhances warehouse operations with features like Pick Path Optimization, which improves efficiency by reducing travel distance by up to 25% and increasing picking speed by 15%. This recognition underscores Infor's commitment to delivering measurable AI-driven innovations in warehousing.

Read more →
Product

Infor Agentic Orchestrator powers end-to-end AI workflows

Infor has enhanced its Agentic Orchestrator within the Infor Velocity Suite, enabling coordinated AI workflows across industries like manufacturing and healthcare. The April 2026 update introduces Supervisor Agent capabilities, native MCP connectivity, and real-time observability, expanding the Infor Industry AI Agent library to over 100 agents. These enhancements aim to streamline AI adoption, improve operational efficiency, and drive value through industry-specific AI solutions.

Read more →

Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

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Financials

M&A