Real-World Case Studies and Customer Success Stories with Giosg

Hyundai Panama used giosg's digital chat and one-to-one video call tools to boost car sales during pandemic restrictions. The team saw... a 410% increase in qualified leads in 2023 compared to 2021. Car sales through qualified leads rose by 113% from 2022 to 2023. Digital sales grew to 41% of total retail sales by 2023. Over 60 sales agents now use the solution across Panama.
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Hyundai Panamá used giosg's chat and one-to-one video call tools to boost car sales during the pandemic. The team trained... 8 sales agents at first, then expanded to over 60 across the country. They integrated giosg with their CRM for better tracking. Qualified leads from digital channels grew by 410% from 2021 to 2023. Car sales from qualified leads rose 113% from 2022 to 2023. Digital sales reached 41% of total retail sales by 2023.
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Hyundai México used the giosg platform to boost online car sales. They achieved a 16% conversion rate from leads to... real sales. The platform let buyers connect with dealers using live video and chat. Dealers could give virtual tours and share financing options in real time. Hyundai México also improved customer satisfaction and reduced response times. The solution helped dealers adopt digital tools and track leads more easily.
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Hyundai Puerto Rico used giosg to upgrade their ecommerce platform. They added a branded lead form and an interactive bot... to help visitors choose cars and request quotes. These tools made it easier for customers to connect with sales agents. As a result, Hyundai Puerto Rico more than doubled the number of qualified leads sent to their CRM. They achieved over 100% growth in monthly leads.
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Hyundai Mexico used giosg’s platform to boost online car sales. They achieved a 16% conversion rate from leads to real... sales. The platform connected buyers with dealers using live video and CRM integration. Dealers responded faster and gave virtual tours. Hyundai Mexico improved customer satisfaction and dealer efficiency. The solution helped track leads and follow up with prospects.
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Hyundai Mexico used giosg's Conversational Sales Chatbot to help website visitors find answers fast. The chatbot replaced web forms and... gave instant support, making it easier for people to choose a car. Over 100 automated leads are sent to dealerships every week. All leads are generated without human help. Hyundai Mexico was the first car brand in Mexico to use this technology.
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Hyundai Puerto Rico used giosg to upgrade their e-commerce platform. They added a branded lead form and a button bot... to help visitors pick car models and request quotes. These tools made it easier for customers to connect with sales agents. As a result, Hyundai Puerto Rico more than doubled their qualified leads, achieving over 100% growth in leads sent to their CRM. The team exceeded their original KPIs by using giosg’s technology.
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Stellantis Mexico used giosg to double its lead-to-sale conversion rate. The team improved lead qualification with AI lead scoring and... CRM integration. Real-time engagement tools helped prioritize high-potential leads and boost sales. The AI Assistant handled routine inquiries, reducing customer service costs. Stellantis Mexico also optimized media investment by tracking campaign quality. These changes led to more efficient sales and better customer experiences.
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Hyundai Mexico used the giosg Conversational Sales Chatbot to help customers online. They set up a 24/7 chatbot to answer... questions and guide buyers. This made it easier for people to find the right car. The chatbot replaced old web forms and worked with live broadcasts. Hyundai Mexico now gets over 100 automated leads every week. All leads are generated without human help. Only 600 impressions are needed for qualified information.
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Giosg helped Hyundai México boost online conversions and dealer efficiency. Hyundai used giosg's live video, chat, and CRM integration to... connect high-intent buyers with dealers. The platform enabled real-time video calls, virtual car tours, and instant financing offers. Hyundai achieved a 16% conversion rate from leads to real sales. The solution also improved customer satisfaction and reduced response times.
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Giosg helped Hyundai Panama boost car sales by 113% from 2022 to 2023. The company used giosg’s chatbot and one-to-one... video call tools to qualify leads online. Qualified leads increased by 410% in 2023 compared to 2021. Digital sales grew to 41% of total retail sales by 2023. Over 60 sales agents now use the solution across Panama.
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Giosg helped Hyundai Puerto Rico grow their qualified leads by over 100%. Hyundai Puerto Rico used giosg’s platform to add... a branded lead form and a button bot to their website. These tools let visitors share contact details and explore car models. Sales agents could follow up with interested buyers. After switching to giosg, Hyundai Puerto Rico more than doubled the number of leads sent to their CRM each month.
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Giosg helped Stellantis Mexico double its lead-to-sale conversion rate. The company used AI-powered lead scoring, real-time engagement tools, and an... AI Assistant to improve digital lead management. Stellantis Mexico increased the number of qualified leads and improved follow-up efficiency. The solution also enhanced lead qualification and reduced customer service costs. Dealers could focus on high-potential buyers, boosting sales and optimizing marketing campaigns.
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Secto Automotive used giosg's live chat and targeted chatbots to improve lead generation. They wanted to make it easier for... customers to get help online and in stores. With giosg, Secto saw a 43.5% increase in chat volume. Three times more chats turned into leads. Their targeted bots achieved a 10% lead conversion rate, three times the industry standard. Secto now serves customers faster and more efficiently.
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Oilpoint used giosg's AI-powered automation to handle 90% of its chat conversations. The company wanted to free up its customer... service team and offer 24/7 support. With giosg's AI Agent and automation tools, Oilpoint replaced its old chatbot with smarter automation. Most routine questions are now answered automatically. Oilpoint can now help more customers, faster, and with less manual work.
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giosg's AI Agent helped Suomalainen Kirjakauppa cut email volume by 16%. Phone calls dropped by 8%. Customer satisfaction in chat... rose to 70%. The AI Support Agent now handles FAQs and order questions automatically. A new AI Shopping Agent suggests products and boosts sales. Suomalainen moved from no live chat to a fully AI-powered channel, making support faster and easier.
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Apotek1 used giosg's live chat to help over 10,000 customers in one quarter. Pharmacists answered questions about medications, dosages, and... side effects in real time. The chat handled 59,000 messages with a fast 0.40 second response time. Customers could log in securely using BankID, Buypass, or Commfides. The solution improved trust, access, and personalized service for pharmacy customers. Data from chats helped Apotek1 improve their offerings and address common concerns.
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Staples Finland used giosg Interaction Builder to fix slow customer service and website issues. They added visual pop-ups to guide... users and improve navigation. This made it easier for customers to find products and complete checkout. Customer service teams now get fewer repeat questions. Staples plans to use more interactive elements to solve new support challenges.
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Wallpassion used giosg's live chat to improve customer service and boost sales. 48% of their chats are about advice and... product assortment. The chat helps customers find products and get quick answers. 22% of chats are sales-focused, like in-store advice. Wallpassion also finds technical errors faster and builds stronger customer relationships. The live chat makes their online experience better for visitors.
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Köpbarnvagn used giosg’s chat and first-line support to cut customer service emails by up to 40%. The company wanted to... help customers faster and make their website more helpful. They set up a chatbot for common questions and live chat for personal help. Customers can also use a quiz to find the right stroller. The quiz led to a 25% click-through rate to product pages. Staff say the chat is easy to use and helps buyers feel secure.
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Oilpoint Finland Oy used giosg’s AI-powered automation tools to improve customer service. They automated 90% of incoming live chat conversations.... This reduced repetitive work for agents and made support available 24/7. Customers found the AI chat easy to use. Oilpoint can now manage and update the AI Agent themselves. The solution increased customer activation and loyalty.
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Telia used giosg's One-to-One video call and live stream shopping tools to improve their digital sales and customer experience. The challenge was... helping customers with complex and expensive telecom products online. With giosg, Telia guided customers through video calls and increased engagement. Their top store reached a 30% sales conversion rate. They also achieved a 90% request/leads rate. Telia plans to keep investing in giosg to enhance their omnichannel strategy.
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Telia used giosg's one-to-one video call technology to help customers with complex purchases. The solution let online shoppers connect with... sales agents for personal guidance. Telia also tried livestream shopping during a Champions League game. The project led to a 30% sales conversion rate in top stores. Telia saw a 90% lead request rate and more impressions and leads overall.
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VSP integrated giosg Live Chat into its contact centre solution. The company needed a flexible chat tool with analytics for... its contractual customers. Giosg replaced a previous provider that could not meet VSP's needs. After two years, VSP saw improved customer satisfaction and better service channels. One client moved 1,500 calls per month to chat. Chat data now helps VSP and its customers improve service and operations.
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Giosg AI Assistants helped Hoas automate 83% of customer inquiries in just one month. Manual support tasks dropped by 80%.... Hoas achieved a service rating of 3.8 out of 5. The solution improved efficiency and customer service. Hoas is a non-profit focused on student housing in Helsinki.
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giosg helped JHL, Finland's largest welfare sector trade union, modernize customer service. JHL switched from phone to giosg's chat platform.... Staff could help more members at once and respond faster. Younger members liked written chat. Member satisfaction and positive feedback increased. giosg's interface was easy to use and customize. Customer support from giosg was strong and helpful.
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giosg live chat helped Connells Group boost property valuation conversions from 8% to 30%. Before, customers had to fill out... forms or call, which required high commitment. With giosg, Connells added live chat, automated messages, and targeted interactions. Agents received systematic training and used standard responses. The chat system reduced irrelevant enquiries and improved response times. Automated call back forms captured leads after hours.
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giosg’s AI Support Assistants helped HOAS manage over 20,000 student housing inquiries. In just one month, 83% of inquiries were... automated. Manual workload dropped by 80%. Service ratings reached 3.8 out of 5. HOAS improved speed and accuracy in handling daily questions about rent and maintenance.
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Medialuotsi uses giosg to generate up to 50% of their inbound sales leads. They implemented giosg live chat and lead... generation bots on their website. These tools help Medialuotsi capture leads 24/7 and improve website conversion rates. giosg solutions also support Medialuotsi’s SME customers by automating lead capture. The partnership with giosg brings new business and supports Medialuotsi’s sales team.
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Moment Group used giosg's chat platform to launch 24/7 chat services for their clients. Before 2014, they had no chat... solution. With giosg, 30-40% of chat conversations now turn into sales leads. Online shoppers who chat are 5 times more likely to buy. Shopping cart value increased by 15%. Healthcare clients saw 30% of appointments handled via chat. The partnership improved sales, lead generation, and customer engagement.
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Giosg live chat helps Apotek1, Norway's top pharmacy chain, deliver fast and secure online customer service. Pharmacists use the chat... to answer questions about medications and health, building trust and making help easy to access. Customers log in securely with BankID or similar tools. In one quarter, Apotek1's team helped over 10,000 customers and leads, sending 59,000 chat messages. The average response time was just 0.40 seconds.
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giosg's HCP engagement platform helped Novartis boost engagement with healthcare professionals. Novartis used giosg to add interactive pop-ups and simplify... their webshop for HCPs. The solution made it easier for HCPs to find and order materials. Novartis achieved an 87.12% success rate in online engagement. The team saw major improvements in user experience and conversions across all devices.
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Giosg helped Skanska double the number of prospective home buyers reaching out online. Skanska needed a way to support buyers... in real time and capture more leads on their website. Giosg and Upseller built a chat platform that made Skanska more accessible to potential buyers. Most customer questions are now solved online, and agents have more time for sales. In one year, Skanska saw a 2x increase in interested buyers from online interactions.
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YTK used giosg Live Chat and chatbot to improve customer experience. They wanted to provide 24/7 support and targeted messages... to website visitors. With giosg, YTK could track answers, offer callback requests, and monitor service through reporting. The chatbot now serves customers around the clock. YTK increased conversion rates and improved customer satisfaction by proactively helping visitors.
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S-Bank used giosg Live Chat, a chatbot, and interactive pop-ups to improve online customer service. The chatbot solved 80% of... customer problems, sending the rest to agents. Interactive pop-ups built with giosg Interaction Builder increased conversion rates by up to six times compared to traditional display ads. S-Bank also saw a boost in sales and better customer support. Dedicated staff managed chat and pop-up content, making the process efficient.
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Neste used giosg Live Chat to improve online customer support. They wanted to make self-service easier for their diverse customer... base. After adding live chat, they saw fewer customer emails and faster order completion. Customers liked the new chat option and gave positive feedback. Neste also used chat data to improve their website and customer experience.
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giosg's Interaction Builder helped IDA WARG Beauty boost engagement and grow their email list. The brand launched a product quiz... and a Beauty Awards competition on their website. In just 6 days, 800 visitors participated, and 31% entered for a chance to win. The always-on hair care quiz saw a 65% completion rate, giving personalized recommendations. IDA WARG Beauty increased conversions and built a stronger community using interactive content.
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giosg Live Chat and Interaction Builder helped Rittal UK Ltd improve online customer service. Customers found it hard to navigate... the website and get product info. The chat service now guides users and connects them to technical experts. A button-based bot automates navigation and feedback collection. Rittal UK’s chat now gets a 10/10 average customer rating. Agents can help faster and share product links easily.
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