Real-World Case Studies and Customer Success Stories with Giosg

Wetteri used giosg to boost digital sales and customer service. They added chat and WhatsApp integration to their website and... car portals. The new tools helped Wetteri respond to customers in under 15 seconds. Monthly sales conversations rose to over 300. One-third of chats now turn into leads. Wetteri can now serve more customers and customize their tools as needed.
Show More..

Riddermark Bil used giosg Live Chat to improve online car sales. The company wanted to engage over 100,000 monthly website... visitors and support buyers at every stage. With giosg, sales reps could chat in real time and personalize messages based on visitor behavior. Riddermark organized chat agents by website section to better serve customers. As a result, they now sell over 30 cars each month through live chat.
Show More..

K-Auto used giosg live chat to boost online car sales. They set up proactive chat messages to engage website visitors... and offer test drives or sales negotiations. The solution matched visitors with the right sales agents and collected contact details efficiently. Over 250 car sales were closed in 2016 through the online chat. Car maintenance bookings also saw a significant increase.
Show More..

K-Auto used giosg to improve their online customer experience. They added live chat, chatbots, and interactive banners to help website... visitors. Chat usage grew by 30% from 2019 to 2020. K-Auto handled more chats without hiring more staff. About 30% of chat conversations turned into leads. The solution helped K-Auto give fast, helpful service online.
Show More..

Hyundai México used giosg to launch Hyundai Live, a live video selling project. The goal was to make online car... buying easier and safer for customers. Hyundai Live let people join live showroom events and ask questions in real time. Over 9 months, more than 1 million viewers watched, and the company sent an average of 70 pre-qualified leads per month to dealers. Hyundai México saw a 461% increase in leads and achieved a 300% ROI compared to the previous year.
Show More..

Hyundai Mexico used giosg to launch Hyundai Live, a livestream shopping project. The goal was to make online car shopping... safer and easier for customers. Presenters hosted live video sessions from a dealership showroom, letting viewers ask questions and see new car models. The project reached over 1 million livestream viewers in 9 months. Hyundai Mexico increased leads by 461% and achieved a 300% ROI compared to the previous year.
Show More..

Hyundai México used giosg's conversational sales chatbot to help website visitors find answers and explore car models. The chatbot replaced... low-conversion web forms and worked 24/7, giving instant support. Over 100 qualified leads are now sent to dealerships every week, all without human help. Only 600 impressions are needed to get qualified information. Hyundai México was the first car brand in Mexico to use this assisted sales technology.
Show More..

Hyundai Bahrain used giosg's live selling solution to cut lead response time from one week to 24 hours. The team engaged... customers in real time, answering questions and showcasing new car models online. This approach turned their website into a lead generation tool, overcoming low showroom traffic during the pandemic. As a result, 60% of showroom visits became test drives, and 57% of leads converted to car sales, far above the industry average.
Show More..

Hyundai Bahrain used giosg live shopping to boost car sales during the pandemic. They cut lead response time from one... week to just 24 hours. The live stream feature let sales agents answer questions and show cars in real time. Website visitors could talk to agents and book test drives easily. Test drive conversion jumped from 28% to 60%. Hyundai Bahrain closed 57% of deals, far above the industry average.
Show More..

Hyundai Mexico used giosg's Conversational Sales Chatbot to help website visitors find answers fast. The chatbot replaced web forms and... gave instant support, making it easier for people to choose a car. Over 100 automated leads are sent to dealerships every week. All leads are generated without human help. Hyundai Mexico was the first car brand in Mexico to use this technology.
Show More..

Hyundai Panama used giosg's digital chat and one-to-one video call tools to boost car sales during pandemic restrictions. The team saw... a 410% increase in qualified leads in 2023 compared to 2021. Car sales through qualified leads rose by 113% from 2022 to 2023. Digital sales grew to 41% of total retail sales by 2023. Over 60 sales agents now use the solution across Panama.
Show More..

Hyundai México used the giosg platform to boost online car sales. They achieved a 16% conversion rate from leads to... real sales. The platform let buyers connect with dealers using live video and chat. Dealers could give virtual tours and share financing options in real time. Hyundai México also improved customer satisfaction and reduced response times. The solution helped dealers adopt digital tools and track leads more easily.
Show More..

Stellantis Mexico used giosg to double its lead-to-sale conversion rate. The team improved lead qualification with AI lead scoring and... CRM integration. Real-time engagement tools helped prioritize high-potential leads and boost sales. The AI Assistant handled routine inquiries, reducing customer service costs. Stellantis Mexico also optimized media investment by tracking campaign quality. These changes led to more efficient sales and better customer experiences.
Show More..

Hyundai Puerto Rico used giosg to upgrade their ecommerce platform. They added a branded lead form and an interactive bot... to help visitors choose cars and request quotes. These tools made it easier for customers to connect with sales agents. As a result, Hyundai Puerto Rico more than doubled the number of qualified leads sent to their CRM. They achieved over 100% growth in monthly leads.
Show More..

Hyundai Mexico used giosg’s platform to boost online car sales. They achieved a 16% conversion rate from leads to real... sales. The platform connected buyers with dealers using live video and CRM integration. Dealers responded faster and gave virtual tours. Hyundai Mexico improved customer satisfaction and dealer efficiency. The solution helped track leads and follow up with prospects.
Show More..

Hyundai Puerto Rico used giosg to upgrade their e-commerce platform. They added a branded lead form and a button bot... to help visitors pick car models and request quotes. These tools made it easier for customers to connect with sales agents. As a result, Hyundai Puerto Rico more than doubled their qualified leads, achieving over 100% growth in leads sent to their CRM. The team exceeded their original KPIs by using giosg’s technology.
Show More..

Secto Automotive used giosg's live chat and targeted chatbots to improve lead generation. They wanted to make it easier for... customers to get help online and in stores. With giosg, Secto saw a 43.5% increase in chat volume. Three times more chats turned into leads. Their targeted bots achieved a 10% lead conversion rate, three times the industry standard. Secto now serves customers faster and more efficiently.
Show More..

Oilpoint used giosg's AI-powered automation to handle 90% of its chat conversations. The company wanted to free up its customer... service team and offer 24/7 support. With giosg's AI Agent and automation tools, Oilpoint replaced its old chatbot with smarter automation. Most routine questions are now answered automatically. Oilpoint can now help more customers, faster, and with less manual work.
Show More..

Hyundai Panamá used giosg's chat and one-to-one video call tools to boost car sales during the pandemic. The team trained... 8 sales agents at first, then expanded to over 60 across the country. They integrated giosg with their CRM for better tracking. Qualified leads from digital channels grew by 410% from 2021 to 2023. Car sales from qualified leads rose 113% from 2022 to 2023. Digital sales reached 41% of total retail sales by 2023.
Show More..

Giosg helped Stellantis Mexico double its lead-to-sale conversion rate. The company used AI-powered lead scoring, real-time engagement tools, and an... AI Assistant to improve digital lead management. Stellantis Mexico increased the number of qualified leads and improved follow-up efficiency. The solution also enhanced lead qualification and reduced customer service costs. Dealers could focus on high-potential buyers, boosting sales and optimizing marketing campaigns.
Show More..

Giosg helped Hyundai Puerto Rico grow their qualified leads by over 100%. Hyundai Puerto Rico used giosg’s platform to add... a branded lead form and a button bot to their website. These tools let visitors share contact details and explore car models. Sales agents could follow up with interested buyers. After switching to giosg, Hyundai Puerto Rico more than doubled the number of leads sent to their CRM each month.
Show More..

Giosg helped Hyundai Panama boost car sales by 113% from 2022 to 2023. The company used giosg’s chatbot and one-to-one... video call tools to qualify leads online. Qualified leads increased by 410% in 2023 compared to 2021. Digital sales grew to 41% of total retail sales by 2023. Over 60 sales agents now use the solution across Panama.
Show More..

Giosg helped Hyundai México boost online conversions and dealer efficiency. Hyundai used giosg's live video, chat, and CRM integration to... connect high-intent buyers with dealers. The platform enabled real-time video calls, virtual car tours, and instant financing offers. Hyundai achieved a 16% conversion rate from leads to real sales. The solution also improved customer satisfaction and reduced response times.
Show More..

Hyundai Mexico used the giosg Conversational Sales Chatbot to help customers online. They set up a 24/7 chatbot to answer... questions and guide buyers. This made it easier for people to find the right car. The chatbot replaced old web forms and worked with live broadcasts. Hyundai Mexico now gets over 100 automated leads every week. All leads are generated without human help. Only 600 impressions are needed for qualified information.
Show More..

giosg live chat helped Yliopiston Apteekki grow digital sales by over 10 times in four years. In 2019, online sales... rose by almost 60%. The chat channel became more popular than phone support, with 200,000 chats that year. Customers now get personal health advice and can order prescriptions online. Customer satisfaction for online stores matches their physical pharmacies.
Show More..

Virtasenkauppa used giosg's live shopping solution for their Black Friday campaign. They wanted to improve website conversion rates. After using... live shopping, they saw a 6x increase in conversion rates among visitors who watched the live stream. CEO Mikko Virtanen shared his excitement about the results. The case highlights the impact of live shopping on retail sales.
Show More..

Tempur used giosg's chat and service bot to improve customer support and boost sales. The service bot helped answer questions... and let customers book in-person consultations. Tempur saw a 56% conversion rate for mobile visitors and 28% overall. The team found the chat tool simple and flexible. Fast support from giosg made the experience better for both staff and customers.
Show More..

Suomalainen Kirjakauppa used giosg to boost customer engagement and sales. They launched interactive campaigns like an Easter egg hunt and... a Mother's Day gift finder. Nearly 5% of visitors clicked on the Mother's Day interaction, with a 46% conversion rate to product pages. The Easter egg hunt saw 60% completion and 9.5% discount code usage. A customer service bot helped answer questions quickly during peak times. These tools improved customer experience and increased newsletter signups.
Show More..

Sweef used giosg's live chat to improve customer communication and service on their website. After trying a competitor, Sweef returned... to giosg for its user-friendly features. They deployed the chat across Swedish, German, and Norwegian domains. In three months, Sweef helped about 3,000 customers with an average response time of 40 seconds. The chat tool helped Sweef better understand customer needs and increased satisfaction.
Show More..

Giosg's chatbot helped Suomalainen Kirjakauppa launch a new audiobook and ebook service. The chatbot answered frequently asked questions and provided... 24/7 support. Customer service requests about the new service stayed minimal. In the first three months, chatbot usage grew by 26%. About 5% of website visitors use the bot each month. The customer service team now focuses on more complex cases.
Show More..

giosg helped one of Spain's largest sleep equipment retailers boost conversions by 50%. The company faced challenges from the COVID-19... crisis, which disrupted face-to-face sales and financing. giosg's widget and ACRM integration enabled digital sales and improved customer insights. The retailer reduced customer contact times from over 8 hours to instant responses. The average purchase receipt exceeded €500, and customer satisfaction reached a 91% Net Promoter Score.
Show More..

Apotek Hjärtat uses giosg’s live chat to serve 2,500 customers daily. The pharmacy chain needed a secure, GDPR-compliant chat solution... that was easy to use. With giosg, customers get instant help online, matching the service in physical stores. 75% of chat users rate the experience 4 or 5 out of 5. The chat tool saves employee time and improves customer satisfaction.
Show More..

Apotek1 used giosg's live chat to help over 10,000 customers in one quarter. Pharmacists answered questions about medications, dosages, and... side effects in real time. The chat handled 59,000 messages with a fast 0.40 second response time. Customers could log in securely using BankID, Buypass, or Commfides. The solution improved trust, access, and personalized service for pharmacy customers. Data from chats helped Apotek1 improve their offerings and address common concerns.
Show More..

Staples Finland used giosg Interaction Builder to fix slow customer service and website issues. They added visual pop-ups to guide... users and improve navigation. This made it easier for customers to find products and complete checkout. Customer service teams now get fewer repeat questions. Staples plans to use more interactive elements to solve new support challenges.
Show More..

Wallpassion used giosg's live chat to improve customer service and boost sales. 48% of their chats are about advice and... product assortment. The chat helps customers find products and get quick answers. 22% of chats are sales-focused, like in-store advice. Wallpassion also finds technical errors faster and builds stronger customer relationships. The live chat makes their online experience better for visitors.
Show More..

Oilpoint Finland Oy used giosg’s AI-powered automation tools to improve customer service. They automated 90% of incoming live chat conversations.... This reduced repetitive work for agents and made support available 24/7. Customers found the AI chat easy to use. Oilpoint can now manage and update the AI Agent themselves. The solution increased customer activation and loyalty.
Show More..

giosg's AI Agent helped Suomalainen Kirjakauppa cut email volume by 16%. Phone calls dropped by 8%. Customer satisfaction in chat... rose to 70%. The AI Support Agent now handles FAQs and order questions automatically. A new AI Shopping Agent suggests products and boosts sales. Suomalainen moved from no live chat to a fully AI-powered channel, making support faster and easier.
Show More..

Köpbarnvagn used giosg’s chat and first-line support to cut customer service emails by up to 40%. The company wanted to... help customers faster and make their website more helpful. They set up a chatbot for common questions and live chat for personal help. Customers can also use a quiz to find the right stroller. The quiz led to a 25% click-through rate to product pages. Staff say the chat is easy to use and helps buyers feel secure.
Show More..

Giosg powered a digital virtual store for a major US telecom company. The solution used live video presenters to demo... devices and answer questions online. Customers got real-time help, making it easier to shop for plans and devices. This led to a 161% increase in online conversion rates and 678 full orders. In-store visits and call-in rates dropped as more customers found answers online. The telecom brand improved sales and customer engagement with giosg’s conversational technology.
Show More..

giosg helped a UK telco brand boost its conversion rate by 5x using live broadcasting. The brand used giosg to... blend online and physical channels, creating a seamless omnichannel experience. Customers could interact in real time, ask questions, and get expert advice during live product broadcasts. Over 20,000 questions were asked, and 16% of viewers engaged with the content. The brand saw a 26% attachment rate on bundled accessories and over 2,700 hours of viewing time.
Show More..

Telia Sweden used giosg to connect their offline stores with online customers. They wanted to help customers buy products that... were hard to sell online. With giosg's one-to-one solution, Telia gave real-time sales help on their website. In just two months, they saw a 20% conversion rate and over 2,500 video calls per month. Telia also had a 6% click-through rate and 500+ sales each month.
Show More..

giosg's Conversational Marketing platform helped a leading European telco in Germany boost online sales by 24%. The company used live... video, chatbots, and real-time messaging to engage website visitors. Their virtual store and hybrid sales approach tripled online sales in one year. Customer engagement rose by 19%, and the solution drove a 3% increase in ad conversion rates. giosg accounted for half of all online sales, making digital channels a key revenue driver.
Show More..

giosg helped DNA automate 33% of chat conversations with a button-based chatbot. DNA wanted to improve self-service for corporate customers... and reduce live agent workload. The chatbot used text analytics to categorize customer questions and guide users. After launch, chat conversations dropped by 58% in one month. 96.3% of chatbot users reported a positive experience. Employee satisfaction improved as workload decreased.
Show More..

A1 Serbia used giosg to launch the first online store in Serbia. The virtual store lets customers interact with sales... associates live on the website. This new channel led to a 30% conversion rate. Over 80% of customers gave the virtual shop top ratings. Only 500 impressions of the giosg button were needed to generate a sale. The project improved customer engagement and digital sales.
Show More..

A1 Slovenia used giosg's live selling solution to boost online sales. They wanted to give customers a better way to... view and compare products online. With giosg, A1 launched a Liveshop for real-time chats with sales staff. This helped A1 reach a 24% online conversion rate and a 19% increase in sales. Customers gave the experience a high NPS of 9.2 out of 10. The project won awards for innovation and web excellence.
Show More..

A1 Austria used giosg's Live Shop to help more online customers. The Live Shop let sales agents give advice by... video, voice, and chat. This made it easier for people to get help online, just like in a store. A1 saw a 30% increase in average shopping cart size and a 30% conversion rate from online leads. Customer satisfaction was as high as in face-to-face shops.
Show More..

A1 Group used giosg's live engagement tools to launch A1 Live Shop across six European markets. The solution enabled real-time... online customer interactions and personalized service. A1 Austria saw a 30% increase in average basket size. A1 Slovenia achieved a 74% increase in calls and a 22% conversion rate. A1 Serbia boosted conversion rates by over 30%. A1 Croatia reached a 40% online lead-to-sale conversion rate and 20% more up-selling. The project improved customer experience and sales in every market.
Show More..

A1 Croatia used giosg's Live selling solution to launch the A1 Liveshop. This tool let online customers talk live with... A1 brand reps, simulating in-store shopping. During the Covid-19 lockdown, Liveshop became a key sales channel. A1 Croatia saw a 40% boost in online conversions and a 20% increase in upsells and cross-sells. NPS ratings matched those of retail stores, showing strong customer satisfaction.
Show More..

Telia used giosg's one-to-one video call technology to help customers with complex purchases. The solution let online shoppers connect with... sales agents for personal guidance. Telia also tried livestream shopping during a Champions League game. The project led to a 30% sales conversion rate in top stores. Telia saw a 90% lead request rate and more impressions and leads overall.
Show More..

VSP integrated giosg Live Chat into its contact centre solution. The company needed a flexible chat tool with analytics for... its contractual customers. Giosg replaced a previous provider that could not meet VSP's needs. After two years, VSP saw improved customer satisfaction and better service channels. One client moved 1,500 calls per month to chat. Chat data now helps VSP and its customers improve service and operations.
Show More..

Telia used giosg's One-to-One video call and live stream shopping tools to improve their digital sales and customer experience. The challenge was... helping customers with complex and expensive telecom products online. With giosg, Telia guided customers through video calls and increased engagement. Their top store reached a 30% sales conversion rate. They also achieved a 90% request/leads rate. Telia plans to keep investing in giosg to enhance their omnichannel strategy.
Show More..