Gainsight helped Reviewpro Reputation improve customer health by 17%. The company used Gainsight's Customer Success platform to stop churn. Reviewpro Reputation is a hospitality technology leader. Th...e solution focused on driving retention and expansion. Gainsight enabled better user adoption and product analytics.
Skilljar helped Procore launch an online onboarding and certification program. Procore needed a better way to train many new users as their business grew. With Skilljar, Procore made training free fo...r all customers and industry professionals. Over 700,000 users earned certifications. Course completion rates are above industry standards. Procore also created job task simulators and a LinkedIn user group to boost engagement and brand awareness.
Skilljar helped Buildertrend switch from another LMS to automate customer training. Buildertrend used Skilljar to launch Buildertrend Learning Academy, offering onboarding, certification, and feature...-focused courses. In six months, Buildertrend saw over 9,000 course registrations and a 58% completion rate. The program led to hiring two new education team members. Skilljar also replaced live, in-person training for employees.
Gong used inSided’s Customer Hub to build a strong online community. The platform’s federated search and integrations with Zendesk, Skilljar, and Gainsight helped users find answers fast. Gong saw hi...gher customer retention and product stickiness from active community members. Active users upsell three times more than non-active users. In the first year, 36% of registered users joined the community, with 12,000 unique visitors and 800 one-on-one meetings.
Skilljar helped Asana scale customer training with Asana Academy. Asana used Skilljar to centralize learning, offer live and self-service training, and track engagement. Asana saw a 2.25x year-over-y...ear growth in monthly active learners. Customers who used the training had NPS scores 19 points higher than non-users. The average CSAT score for course experience was over 4.5.
inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.
Skilljar helped OSIsoft replace their old LMS with OSIsoft Learning, a new customer and partner education portal. OSIsoft wanted to make training easier to access and manage, and to cut costs. With S...killjar, OSIsoft saw a 1000% increase in self-paced online course registrations. They also reduced training costs by 40%. The new system made it easier for customers to learn and helped sales close more deals.
Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to product development. Gainsight got buy-in from customer succe...ss, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.
Unqork used inSided to build a unified customer experience with a central community hub. They needed to bring content from many places into one platform for easy access and knowledge sharing. inSided...’s API and customizability let Unqork connect resources and create a federated search across all content. In less than six months, active users in the community grew by 25%. By Q1, 85% of active customers visited the community three or more days a month. Partners also showed high engagement, with 91% visiting frequently.
Skilljar helped Zenefits build a customer education platform. Zenefits wanted to improve onboarding and reduce support costs. They launched the Zenefits Training Initiative with 50 courses in four we...eks. 13% of new users started training, with an average of five courses per user. The course completion rate was 55%. Zenefits saw a 5% reduction in support tickets.
Skilljar helped Zendesk improve customer training by replacing their old LMS. Zendesk needed better integrations and a modern admin experience. Skilljar provided easy integration with tools like Exam...ity and Credly, plus a user-friendly platform. Zendesk saw a 58% increase in active students, 69% more course registrations, and 68% more course completions year over year. They issued over 850 certifications and 743 badges using Skilljar.
Skilljar helped Egnyte launch Egnyte University, a custom training platform. Egnyte needed scalable, branded training for end-users and admins. With Skilljar, Egnyte created on-demand courses, live w...ebinars, and quick tip videos. Users now find value in Egnyte’s platform 2x faster. Course offerings grew by 900%, and over 1,000 users train each month. More than 10,000 hours of learning have been completed since launch.
Skilljar helped Paycor move from in-person training to a scalable online learning platform. Paycor launched the Paycor Training Hub with Skilljar, adding eLearnings, webinars, and video tutorials. Th...is shift eliminated manual processes and made training more scalable. Paycor saw exponential growth in active students, course completions, and certificates granted. Certified customers now have higher retention rates. Skilljar's integrations and reporting tools improved customer experience and business growth.
inSided helped Sequoia Benefits Group launch the Grove Online Community for HR professionals. Sequoia wanted to boost client engagement and provide quick, peer-driven answers to well-being and compli...ance questions. The platform was set up in just 1.5 months and integrated with Sequoia’s People Platform. In the first year, Sequoia nearly doubled its goal for monthly active users and achieved a 99% question response rate. The community became a key driver for customer retention and streamlined support for Sequoia’s client service managers.
Skilljar helped Clever build Clever Academy, a training hub for teachers, admins, and partners. Clever used Skilljar to create custom learning paths, certifications, and quick start guides. During th...e COVID-19 pandemic, Clever Academy supported a surge in virtual classrooms. Clever saw a 25% drop in support tickets for District Admins who used the content. NPS scores rose by 15 points across all user groups. Product adoption increased when education content was placed in-product.
Gainsight CS helped Menlo Security automate customer success programs. Menlo Security wanted to improve Net Promoter Score and health scoring. They used Gainsight CS to make their customer success ma...nagers more efficient. Automation made it easier to manage customer relationships. Menlo Security optimized their customer success with Gainsight CS.
Skilljar helped Cisco Cloud Services modernize its training with the Cloudlock Training Center. The new portal offered on-demand content, Salesforce and SSO integrations, and easy navigation. In the ...first two months, the center had over 850 course registrations and met its completion rate goal. The platform now serves more than 3,000 users across 1,000 companies. Cisco saw higher customer engagement and reduced admin workload.
Skilljar helped Zywave launch Zywave University to train partners after multiple acquisitions. Zywave needed a scalable, customizable LMS that integrated with Webex and Salesforce. With Skilljar, the...y launched 500 courses and improved partner onboarding. Zywave saw a 51% increase in users, a 71% increase in course registrations, and nearly 200% more users taking action after training. The platform enabled fast setup, user segmentation, and strong feedback from partners.
Skilljar helped Enact MI create a self-service customer training catalog. Before Skilljar, Enact MI used many systems and manual processes for training, which made reporting and tracking hard. With S...killjar, they gave customers one place to access training, certificates, and learning history. Admins now control content updates, not the marketing team. In the first 3 months, they had 2,460 monthly users, 35,800 course enrollments, and a 71% course completion rate.
Skilljar helped Qualia launch an online customer training program. Before Skilljar, Qualia's customer success team spent too much time on one-on-one training. The new platform automated onboarding an...d tracked user progress. Qualia's customer success team saw a 30% boost in productivity. In the first month, they had nearly 1,000 course registrations and 350 active students.
Skilljar helped MRI Software migrate learning content from five acquired companies into one LMS. MRI used Skilljar to host over 700 courses for clients worldwide. The company aimed to grow paid train...ing revenue by 20% year over year. With Skilljar, MRI achieved a 38% increase in eLearning revenue, reaching 118% of their goal. MRI also saved $40,000 annually by consolidating LMS platforms.
Gainsight Essentials helped commercetools improve efficiency. Their old customer success tool lacked automation, lifecycle customization, and reporting. Gainsight Essentials met their needs and gave ...them a scalable solution for growth. The switch made their customer success process better and more efficient.
Gainsight Customer Success and Product Experience helped Software AG launch digital customer success. Software AG used these tools to improve user adoption and drive retention. The TrendMiner product... benefited from in-app engagements and product analytics. The company focused on digital-led strategies to scale customer success. Gainsight supported Software AG in delivering better outcomes for their customers.
Skilljar helped Smartsheet launch Smartsheet University, moving from a free training model to a paid eLearning platform. Smartsheet used Skilljar's integration with Stripe to enable eCommerce and off...er paid certification exams. The new platform supports self-paced, virtual, and in-person training. Smartsheet is on track to reach a $1M annual revenue target for paid training. Enrollments grew 69% year-over-year from 2021 to 2022.
inSided’s community platform helped involve.ai improve efficiency by 50%. The team used inSided to build a self-serve customer empowerment program. They reduced redundancies in training and education.... The no-code page builder and out-of-the-box widgets made setup easy. 60% of involve.ai’s customers joined the community in the first year. The platform enabled better digital and human touchpoints across the customer journey.
Cognite used inSided to build Cognite Hub, a central community for its customers. The goal was to support a high-touch strategy by making content and peer support easy to access. The community enable...d faster answers, better product feedback, and more customer-driven product development. 99% of customers joined the community, leading to stronger relationships and a more customer-centric product. Cognite plans to expand the community with new programs and features to boost engagement and product adoption.
Gainsight automation helped Learnship support a global learner base. The company needed personalized, timely, and region-specific communication. Gainsight enabled Learnship to scale customer service ...without losing quality. Every customer interaction stayed meaningful. The solution improved global customer engagement for Learnship.
Staircase AI gave Tackle real-time, AI-powered customer engagement insights. Tackle chose Staircase AI over its CSP for faster, more tangible ROI. The solution helped Tackle see immediate results. Ta...ckle operates in the technology sector and serves the North American market. The case highlights the value of AI-driven insights for customer engagement.
Gainsight helped Harri improve customer retention and drive revenue. Harri used Gainsight Customer Communities, Customer Success, and Product Experience products. These tools gave Harri a single hub ...for self-service, helped drive retention, and improved user adoption. Harri operates in the technology sector and serves EMEA and North America regions.
Gainsight Customer Communities helped Devo build a strong community for their customers. Devo used the platform to support customers at every stage. After launching, Devo saw a drop in support ticket... creation. They also saw more client engagement. Gainsight made it easier for Devo to show the value of community and get buy-in from their team.
Gainsight helped Updater build a digital customer education program. Updater used Gainsight to train thousands of users who help move US military families. The company saw a 10X increase in trained u...sers. Gainsight supported Updater's growth-focused education strategy. The program improved onboarding and training with on-demand education.
Staircase AI helped Launch Potato improve customer relationships. Launch Potato used AI-powered insights and real-time customer journey management. This helped them track stakeholder changes and cust...omer sentiment. The solution made their accounts stickier. Launch Potato is a small technology company in North America.
inSided helped Zapier build a strong peer-to-peer support community. Zapier needed a way to support 5,000 integrations and engage its remote team. inSided offered custom moderation, deep integration ...with Zapier and Airtable, and easy no-code design. The community now gets about 180,000 pageviews each month. Zapier uses inSided to make customer support more efficient and to inspire users with automation ideas.
Skilljar helped Automox cut customer onboarding time by 75%. Automox used Skilljar to build Automox University, offering on-demand training for new customers. Before Skilljar, customer success engine...ers spent too much time on repetitive training calls. Now, customers use Automox University to learn the basics, freeing up engineers for advanced support. Automox saw fast adoption and organic growth in course enrollments after launch.
Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.
Gainsight helped SAP LeanIX scale customer success operations fast. SAP LeanIX used Gainsight Customer Communities and Customer Success platform. They created a single hub for customer self-service. ...The solution supported regions in Asia-Pacific, EMEA, Latin America, North America, and Oceania. Gainsight enabled SAP LeanIX to drive retention and expansion.
Gainsight helped Acquia improve their digital success programs. Acquia used Gainsight's Customer Success platform and Product Experience tools. They saw a 12-point increase in renewals. The solution ...also generated significant new sales pipeline. Gainsight supported Acquia in driving customer retention and expansion.
Gainsight CE helped Hornbill build a scalable customer education strategy. Hornbill used Gainsight CE to digitize customer onboarding and training. The platform enabled on-demand education for their ...users. This made it easier for Hornbill to support customers in EMEA, North America, and Oceania. Hornbill improved customer experience by offering self-service learning. Gainsight CE became central to Hornbill's customer education approach.
Skilljar helped Heap Analytics with onboarding and customer education. The Skilljar team supported Heap Analytics through onboarding, implementation, and pre-launch. Heap Analytics praised the respon...sive customer success manager. The company felt proud of the work done together. Skilljar provided resources and training to help Heap Analytics succeed.
CData used Gainsight Customer Communities to build an online hub for customers. This helped CData boost sales and lower support costs. The community saved over $650,000 in customer support costs. It ...also influenced $4.5 million in sales. CData saw more engagement and better customer support with Gainsight.
Skilljar helped MasterControl improve customer education and reduce onboarding workload. MasterControl switched from a legacy LMS to Skilljar for better customization and data insights. The new platf...orm enabled personalized learning paths and integrated with Salesforce. MasterControl saw a 52.5% increase in course completion rates and a 9% reduction in support calls. Training content is now available in 12 languages, expanding global reach.
Skilljar helped LI-COR Biosciences create Lambda U, a training center for Western blotting. Researchers needed a single place to learn about this technique. With Skilljar, LI-COR built a central hub ...for free and paid courses. Over 4,000 people joined nurture campaigns after engaging with training. Learners spent more than 2,800 hours on content. Lambda U has a 60%+ average 30-day course completion rate.
Dealerware uses Gainsight CS and PX to improve customer success and scale quickly. Dealerware is a fleet management company. They use Gainsight to drive retention and help customers adopt new feature...s. Gainsight CS and PX help Dealerware engage customers and grow their business. Dealerware is a small technology company in North America.
Skilljar helped Homecare Homebase launch HCHB University, a new education platform. The company moved from in-person training to a mix of live, on-demand, and virtual courses. This made it easier to ...manage and sell training. In just two months, they reached a 15% revenue increase. Four months after launch, training program revenue grew by 40% year-over-year. The Skilljar team supported HCHB throughout the process.
Unqork used Gainsight Customer Communities to grow their online community. They automated community management to help customers help each other. User answers increased by 45%. The reply rate reached... 99% with customers leading the responses. The answer rate went above 75% with customers driving the engagement. Unqork created a better self-service experience for their users.
Skilljar helped Energy Exemplar launch a hybrid training program called xPert. Before Skilljar, Energy Exemplar struggled with inconsistent instructor-led training and lacked formal resources. With S...killjar, they created two training portals for customers and employees. In three months, they achieved a 70% average 30-day course completion rate. Their 'Getting Started with xPert' course reached over 80% completion. Students now engage in nearly 3.5 hours of training on average.
Gainsight Customer Education helped Cin7 build learner-focused training paths and automate Academy invites. Cin7 scaled its training programs and made onboarding digital. Academy users grew 11 times ...in two years. Customer retention increased by 7%. Cin7 lowered training costs with Gainsight CE.
Gainsight helped Oleeo build a scalable community platform. Oleeo used Gainsight Customer Communities and Product Experience. The new platform increased customer engagement. Oleeo also saw a strong r...eturn on investment. Gainsight made it easy for Oleeo to connect with customers and improve product adoption.
Staircase AI helps Syte, a product discovery platform, manage fast growth and a growing customer base. Syte uses Staircase AI to get real-time, AI-powered customer engagement insights. This helps Syt...e understand customer sentiment and keep service quality high. The solution supports Syte in scaling customer success without losing the personal touch.
Front used Gainsight Customer Communities to help its customers with digital self-service. The goal was to scale its business as it grew. Front gave customers a single place to get help anytime. This... made it easier for customers to find answers on their own. Gainsight helped Front support more customers without adding more staff.
Skilljar helped Alarm.com transform its partner education with a robust LMS. Alarm.com moved from training 30-40 partners per month to tens of thousands, including over 14,000 certified technicians. ...The course catalog grew by 400%, and course registrations reached 440,000+. The new platform improved partner engagement, certification rates, and business impact. Skilljar's support and integrations were key to Alarm.com's success.
Skilljar helped a mid-market company improve customer training. The company used Skilljar's customizable interface to make training easy for users. API connections allowed personalized landing pages ...and highlighted relevant training. This was not possible with their previous system. The VP of product education praised Skilljar for enabling a leap forward in customer training.
Staircase AI by Gainsight helped Singular scale customer support as they grew into new markets. The team saw a 2x increase in average quarterly business reviews (QBRs). Customer engagement improved w...ith real-time, AI-powered insights. Singular used Staircase AI to manage more customer conversations. The solution supported their customer success team during expansion.
Gainsight Customer Education helped Iodine Software improve user engagement and training. Iodine used Gainsight to digitize onboarding and education. 50% of their customers engaged with the LMS. They... achieved a 91% course completion rate. Their average CSAT score reached 83%. This led to better user proficiency and operational efficiency.
Gainsight Customer Success helped FloQast scale their customer success operations. FloQast used Gainsight to drive retention and expansion. They also used Skilljar to improve onboarding and customer ...education. The solution supported secure and efficient growth. FloQast operates in the technology sector and serves regions including EMEA, North America, and Oceania.
Gainsight CS helped Omnicell move from customer support to customer health. Omnicell needed better data insights and more automation. Gainsight CS gave them tools to track customer health and drive o...utcomes. The platform helped Omnicell align teams and improve customer engagement. Gainsight CS supported Omnicell in reaching their goals.
