About Freshchat
Freshchat is a messaging software for business owners, sales, marketing and customer engagement teams to grow business
It is primarily used to convert visitors into leads and existing customers into engaged from channels such as social media, sms, e-mail, bots, newsletters, in-app and websites
Freshchat uses AI, ML and chatbots to provide messaging tool, whose features include chatbots, campaigns to effective engage with the leads and customers
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Freshchat solves your Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshchat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Freshchat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website, Chat and Social Media |
4.87/5 ★ |
"...None major benefits, it just gives me a mobile-way for engaging with customers with some cool features...." Peer review by Srujan B |
| engaging and following up |
4.78/5 ★ |
|
| Helpdesk Management with Chat |
4.66/5 ★ |
"...UI is great and the ability to create the live chat into fresh desk calls allows for nothing to be missed...." Peer review by Verified Reviewer, Information Technology and Services |
| Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...The email sending with the threaded conversation and forwarding a ticket to freshdesk is a plus. ...." Peer review by Tristan B., Owner and Head of Development, Computer Software |
| sending & publishing communications |
4.96/5 ★ |
|
| tracking & monitoring communications |
4.35/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website, Chat and Social Media |
4.87/5 ★ |
"...None major benefits, it just gives me a mobile-way for engaging with customers with some cool features...." Peer review by Srujan B |
|
| engaging and following up |
4.87/5 ★ |
| Helpdesk Management with Chat |
4.66/5 ★ |
"...UI is great and the ability to create the live chat into fresh desk calls allows for nothing to be missed...." Peer review by Verified Reviewer, Information Technology and Services |
|
| Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...The email sending with the threaded conversation and forwarding a ticket to freshdesk is a plus. ...." Peer review by Tristan B., Owner and Head of Development, Computer Software |
|
| sending & publishing communications |
4.97/5 ★ |
| tracking & monitoring communications |
4.97/5 ★ |
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1886 insights from peers and experts to help you assess how these Freshchat use cases fit your Live Chat needs.
Popular Business Setting
for Freshchat
Top Industries
- Computer Software
- Information Technology and Services
- Transportation/Trucking/Railroad
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Freshchat to Acquire customers and Enhance customer relationships
Freshchat Alternatives
Peer and Expert Opinion on Features
for Freshchat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (107) |
| Ticketing | Read Reviews (61) |
| Personalization | Read Reviews (45) |
| Alerts: popups & Notifications | Read Reviews (35) |
| Widgets | Read Reviews (32) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (107) |
| Ticketing | Read Reviews (61) |
| Personalization | Read Reviews (45) |
| Alerts: popups & Notifications | Read Reviews (35) |
| Widgets | Read Reviews (32) |
IT and Other Capabilities
for Freshchat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (74) |
| Data Import | Read Reviews (91) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (74) |
| Data Import | Read Reviews (91) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (136) |
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (454) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (136) |
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (454) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (130) |
Failure Risk Guidance Security Report
?for Freshchat
Overall Risk Meter
Top Failure Risks for Freshchat
Vendor Profile Details
HQ Location
1250 Bayhill Drive, Suite 315, San Bruno, CA 94066
Employees
1001-5000
Social
Financials
Series G
