Freshdesk Messaging Overview
This is a summary of the comprehensive capabilities and benefits of Freshdesk Messaging based on over 2809 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshdesk Messaging, Olark, Userlike, Zoho SalesIQ, Haptik, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshdesk Messaging is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Messaging fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshdesk Messaging supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Customer Feedback Management
- Training & Onboarding
Freshdesk Messaging can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve Brand Engagement, etc. It can help manage these activities if you use Chat Website Phone Calls etc. for these needs. As a solution, Freshdesk Messaging's capabilities include Bot, Ticketing, Personalization, etc.
Freshdesk Messaging was founded in 2010. Consumer Services Vertical is its biggest customer base.
Reviews
"For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ...‘just give us a call’-approach to service for many years. " - Kimberly Strickland
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Messaging solved their Live Chat needs. Cuspera uses 2809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Messaging.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Freshdesk Messaging.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Chat and Website |
4.85/5 ★ |
"...Easy and fast integration to the company to interact with customers in any doubt they have...." Peer review by Samantha L., Transportation/Trucking/Railroad |
engaging and following up |
4.77/5 ★ |
"...Freshdesk Messaging (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support...." Testimonial by Mayyer Saleh, General Manager, Kaafmeem |
Helpdesk Management with Chat and Phone Calls |
4.62/5 ★ |
"...With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us...." Testimonial by Puja Anand, Product Manager, ZAP Subscribe, Zoomcar |
Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...While WhatsApp Business' interface allowed them to send and receive messages on WhatsApp, it s capabilities were far limited and only fit the purpose for low chat volumes...." Case Study SuprDaily |
sending & publishing communications |
4.96/5 ★ |
"...It's easier because we can talk in a long-distance service and they don't need to send emails...." Peer review by Jesy B, Manager, Financial Services |
tracking & monitoring communications |
4.67/5 ★ |
"...BombBomb BombBomb helps specialists effectively make customized recordings, embed them straightforwardly into messages, and track who watches them...." Best Real Estate Software in 2018 |
PEER EXPERIENCES | |
---|---|
Engagement Management with Chat and Website |
4.85/5 ★ |
"...Easy and fast integration to the company to interact with customers in any doubt they have...." Peer review by Samantha L., Transportation/Trucking/Railroad |
|
engaging and following up |
4.85/5 ★ |
Helpdesk Management with Chat and Phone Calls |
4.62/5 ★ |
"...With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us...." Testimonial by Puja Anand, Product Manager, ZAP Subscribe, Zoomcar |
|
Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...While WhatsApp Business' interface allowed them to send and receive messages on WhatsApp, it s capabilities were far limited and only fit the purpose for low chat volumes...." Case Study SuprDaily |
|
sending & publishing communications |
4.97/5 ★ |
tracking & monitoring communications |
4.97/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2809 insights from peers and experts to help you assess how these Freshdesk Messaging use cases fit your Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many... years. |
|
With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers w...ith quick & dependable support at all times. |
|
Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs. Testimonial By Arvind Prashanth |
CUSTOMERS | TESTIMONIALS |
---|---|
Kimberly Strickland CC Innovations Manager Travix |
For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many... years. |
Puja Anand Product Manager, ZAP Subscribe Zoomcar |
With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers w...ith quick & dependable support at all times. |
Arvind Prashanth Program Manager Dunzo |
Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs. Testimonial By Arvind Prashanth |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study ZoomcarRead More |
|
Case Study TravixRead More |
|
Case Study MakeMyTripRead More |
Frequently Asked Questions(FAQ)
for Freshdesk Messaging
What is Freshdesk Messaging?
What is Freshdesk Messaging used for?
What are the top features of Freshdesk Messaging?
Who uses Freshdesk Messaging?
What are Freshdesk Messaging alternatives?
Where is Freshdesk Messaging located?
Popular Business Setting
for Freshdesk Messaging
Top Industries
- Consumer Services
- Financial Services
- Retail
Popular in
- Small Business
- Enterprise
- Mid Market
Freshdesk Messaging Alternatives
Peer and Expert Opinion on Features
for Freshdesk Messaging
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (133) |
Ticketing | Read Reviews (95) |
Personalization | Read Reviews (62) |
Widgets | Read Reviews (37) |
Alerts: popups & Notifications | Read Reviews (36) |
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (133) |
Ticketing | Read Reviews (95) |
Personalization | Read Reviews (62) |
Widgets | Read Reviews (37) |
Alerts: popups & Notifications | Read Reviews (36) |
IT and Other Capabilities
for Freshdesk Messaging
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (85) |
Data Import | Read Reviews (142) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (85) |
Data Import | Read Reviews (142) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (179) |
Email Support | Read Reviews (39) |
Phone Support | Read Reviews (43) |
24/7 Support | Read Reviews (713) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (179) |
Email Support | Read Reviews (39) |
Phone Support | Read Reviews (43) |
24/7 Support | Read Reviews (713) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (27) |
Analytics | Read Reviews (33) |
Custom Reports | Read Reviews (198) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (27) |
Analytics | Read Reviews (33) |
Custom Reports | Read Reviews (198) |
Software Failure Risk Guidance
?for Freshdesk Messaging
Overall Risk Meter
Top Failure Risks for Freshdesk Messaging
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H