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4.31 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(2935 Reviews, Testimonials & Expert Opinions)
(2935 Reviews, Testimonials & Expert Opinions)

Freshchat | Modern Live Chat Software by Freshworks

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About Freshchat

Freshchat is a messaging software for business owners, sales, marketing and customer engagement teams to grow business

It is primarily used to convert visitors into leads and existing customers into engaged from channels such as social media, sms, e-mail, bots, newsletters, in-app and websites

Freshchat uses AI, ML and chatbots to provide messaging tool, whose features include chatbots, campaigns to effective engage with the leads and customers

Evaluating Freshchat for your Live Chat need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 2935 insights from peers and experts who used Freshchat to help you determine how well it fits your Live Chat needs.

Peer and Expert Opinions
for Freshchat


Increase sales & revenue and Improve internal communications are the most popular goals peers achieved using Freshchat .

Other goals:

  • Enhance customer relationships
  • Acquire customers
  • Improve brand engagement
  • Improve efficiency
  • Grow market share
See all goals See less goals


It is the best suited for chat, website, e-mail, channels.

Other channels:

  • social media
  • mobile
  • phone calls
  • Whatsapp
  • user generated content
  • blogs
  • mobile app
  • video
  • Facebook
  • offline
  • point of sale
  • display advertisement
  • omnichannel
  • Slack
See all channels See less channels


Peers recommend engagement management, communication management, helpdesk management, as the business processes that they have been most satisfied while using Freshchat .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Chat and Website and Social media

Engaging and following up With Website and Chat and Social media

Communication management With Chat and E mail and Website

Sending & publishing communications With E mail and Chat and Website and Social media

Tracking & monitoring communications With Chat

Helpdesk management With Chat and Phone calls

Contact list management With Chat and Website and E mail and Phone calls

Training & onboarding With Chat and Website and Social media and Mobile and Mobile app

Capturing leads With Chat and Website and Social media

Customer feedback management With Chat and Whatsapp

Measuring customer satisfaction With Chat and Whatsapp

Workflow management With Chat

Conversion management With Chat and Mobile and Whatsapp

Generation of new leads

Advertisement With E mail and Website and Social media and Facebook and Display advertisement

Content management With Chat and Video and User generated content and Blogs

Content sharing With Chat and Video

Collaboration With Chat and Phone calls

Lead engagement

Sales document management With Chat

Customer case management With Mobile and Mobile app

Coaching With Chat

Rating and review management

Knowledge management

Lifetime value management

Social media management

Lead management

Funnel analysis

See allless Activities

Popular Business Setting
for Freshchat

Top Industries

  • Computer Software
  • Information Technology and Services
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshchat to Increase sales & revenue and Improve internal communications

Verify if it works for you

IT and Other Capabilities
for Freshchat

  • Low
  • Medium
  • High


Data Export

Data Import


Email Support

Phone Support

24/7 Support

Chat Support


AI Powered


Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshchat

First 5 Reports are Free

Vendor Profile Details

Company Name freshworks
Company Website
Year Founded 2010
HQ Location 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066
Employees 1001-5000
Financials Series G