Fluid Topics helped HPS improve their technical documentation. HPS had many versions of documents for different products and customers. This made it hard to keep information up to date and consistent.... Fluid Topics enabled HPS to use structured documentation with the DITA model. The new system made it easier to manage content for different audiences. HPS now has better organization and user experience for their documentation.
Computer Software Case Studies and Success Stories with Fluid Topics
CASE STUDY Darwinbox
Fluid Topics helped Darwinbox improve self-service for over 5,000 users. Darwinbox needed to keep up with fast product changes and user growth. They used Fluid Topics to launch a help portal in one m...onth. Users now find answers 8 out of 10 times. Employee release readiness scores rose to 4.7 out of 5. Fluid Topics made content delivery fast, easy, and personalized.
Fluid Topics helped Talend improve their documentation delivery. Talend's old Confluence-based system was slow and hard to use. Publishing updates took at least 48 hours and needed IT help. Users str...uggled to find content, needing many clicks and facing poor search. With Fluid Topics, Talend now uses metadata-driven publishing. Content is tagged at a fine level, making navigation easy and personalized. The new system supports advanced taxonomies and quick updates.
Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed to improve visibility and user experience for their complex documentation, which was pre...viously hidden behind NDAs and hard to search. Fluid Topics provided a cloud-based solution with fast, relevant search and easy customization. The system was up and running within a week, reducing maintenance costs and improving access for both internal and external users.
Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed better visibility and a strong web presence for their complex documentation. They moved ...from PDF and WebHelp under NDA to dynamic delivery with Fluid Topics. The new system was up and running in a week, with fast and relevant search. Napatech saw a 28% increase in hits on their tech website after launch.
Fluid Topics helped Teradata unify and deliver technical documentation through a cloud-based content delivery platform. Before, Teradata used six tools and had scattered, hard-to-find content. The ne...w solution enabled real-time publishing from Ixiasoft and created a single knowledge center. The portal received 5 million visits in its first year. This improved access for both internal teams and customers.
Fluid Topics helped Hexagon move to SaaS with faster release cycles. Hexagon used Fluid Topics to decouple documentation from product builds. The team saved up to two weeks in the documentation deliv...ery process. They reached their goal of four-week release cycles. Documentation quality and customer engagement improved. A usability test with customers gave Fluid Topics a score of 81.5, rated excellent.
Fluid Topics helped Teradata Corporation move their technical documentation from PDF downloads to a web-based dynamic delivery platform. Teradata faced new challenges as their documentation became th...e company's most visited web content. The team needed to adapt quickly to changing requirements and increased visibility. Fluid Topics and Teradata worked together to address these needs. The case shares lessons learned and tips for managing large-scale content delivery.
Hexagon, a global leader in sensor technology, saw a 40% increase in leads and a 30% rise in website traffic after implementing a dynamic content strategy.
Fluid Topics helped Liebherr Mining modernize its technical documentation. The company moved from static PDFs and paper manuals to a digital content delivery portal. This new portal unified all techn...ical content and made it easy for users to find information. The solution improved customer autonomy and engagement. It also saved on infrastructure and maintenance costs. The portal supports mobile access and self-service for global support teams.
Fluid Topics helped Vaisala solve problems with managing and delivering large volumes of product documentation. Vaisala used to publish static PDFs, which made updates slow and searching hard. With F...luid Topics, they created a unified documentation portal. Now, users get self-service access to up-to-date product information in many languages. The portal reduced duplicate work, improved search, and made sharing content easier. Printing needs dropped thanks to QR codes.
Fluid Topics helped Johnson Controls unify content from 80 brands after a major merger. The company needed to manage documentation for 1 million products in 50 languages. Fluid Topics enabled fast de...ployment of 25 documentation portals and real-time publishing to 60 websites. The solution reduced IT dependency and improved user access management. Johnson Controls saw faster content migration and better user experience for both internal teams and partners.
Fluid Topics helped swissQprint lower service costs with a self-service documentation portal. Before, users struggled with long PDF manuals and called support often. After launching the portal, suppo...rt tickets dropped by 34% in the first month. The portal gives 24/7 access to technical content for employees, partners, and customers. swissQprint also improved their documentation process with DITA and DITAToo, making content easier to find and use.
Fluid Topics helped swissQprint launch a documentation portal for self-service support. Customers could find answers on their own, reducing the need to contact support agents. After the portal launch...ed, swissQprint saw a 34% drop in support tickets. This improved customer experience and made support more efficient. The solution focused on case deflection and self-service tools.
Other Industry Case Studies and Success Stories with Fluid Topics
CASE STUDY Fluid Topics Customers
Fluid Topics Customer Success team helps customers get more from their Content Delivery Platform. Customers can send product enhancement requests and get feedback from their Customer Success represen...tative. The team reviews customer sites and suggests improvements based on current features. Fluid Topics customers report a 4.8 out of 5 satisfaction rating. The service includes personalized support and regular feature updates.
