Real-World Case Studies and Customer Success Stories with Fluid Topics

Teradata moved its enterprise content from PDF downloads to a web-based dynamic documentation site using Fluid Topics. The company faced... new challenges as technical documentation became its most visited web content. Beth McFadden shared how requirements evolved and how Teradata and Fluid Topics collaborated to address them. The shift changed perceptions of documentation and required proactive management. The story highlights lessons learned from modernizing content delivery.
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Fluid Topics helped Johnson Controls deploy 25 documentation portals for over 1 million products. The company unified content from 80... brands and managed 35,000 documents in 50 languages. Fluid Topics enabled real-time publishing to 60 websites and platforms like Salesforce. Johnson Controls centralized access rules and integrated SSO for secure access. The solution improved efficiency and reduced IT dependency for their global teams.
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Fluid Topics helped Darwinbox launch a branded help portal in under a month. The portal saw 1 million views in... a year and active users tripled to 12,000. Users now find answers 8 out of 10 times, and support deflection reached 65% with chatbot integration. Employees' release readiness scores rose to 4.7 out of 5. Darwinbox doubled its article library and improved self-service for all user groups.
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Fluid Topics helped Teradata unify technical documentation from six tools into one portal. The new content delivery platform enabled real-time... publishing and a single knowledge center. Teradata saw 5 million visits to its documentation portal in the first year. Users now get a seamless, mobile-friendly experience and improved content services. The portal supports both internal teams and customers with interactive features and better search.
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Fluid Topics helped Hexagon cut two weeks from its documentation delivery process. Hexagon moved to four-week SaaS release cycles and... improved documentation quality and visibility. The platform enabled self-service information, boosting customer engagement and autonomy. Hexagon used Fluid Topics' analytics to improve content accuracy and user experience. Integration with Author-it allowed fast, automated publishing and continuous content updates.
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Darwinbox used Fluid Topics to launch a branded help portal in under a month. They doubled their article library and... tripled active users to 12,000. The portal saw 1 million views in a year, with users finding answers 8 out of 10 times. Integrating chatbot support led to a 65% support deflection rate. Employees’ release readiness scores rose to 4.7 out of 5.
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Teradata used Fluid Topics to unify its technical documentation, which was previously scattered across multiple platforms and formats. The new content... delivery portal enabled real-time publishing and a single, user-friendly knowledge center. Within the first year, the portal became Teradata’s most visited website, attracting over 5 million visits. The platform improved content accessibility, search, and analytics, helping both internal teams and customers. Teradata now leverages detailed content analytics to guide documentation efforts and enhance user experience.
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Hexagon used Fluid Topics to speed up technical documentation delivery after moving to SaaS. The company saved two weeks in... the documentation process and achieved four-week release cycles. Documentation quality, accuracy, and visibility improved. Customers gained self-service access to up-to-date product information. Traffic to the documentation portal grew by 64% in 2020. Fluid Topics enabled better customer engagement and support.
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Fluid Topics helped Hexagon speed up document delivery by two weeks after switching to SaaS. Hexagon now releases updates every... four weeks. The quality, accuracy, and transparency of their documentation improved. Customers get self-service information, which increases autonomy and engagement. Hexagon uses Fluid Topics for dynamic content delivery and technical documentation.
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Teradata used Fluid Topics to unify its technical documentation, which was previously scattered across multiple tools and formats. The new portal... enabled real-time publishing and a single knowledge center for all users. In the first year, the Fluid Topics portal received over 5 million visits, making it Teradata’s most visited website. The platform improved user experience, allowed for faster updates, and provided advanced analytics for content usage. Teradata’s team now saves time and delivers better service to both internal and external users.
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HPS used Fluid Topics to transform its technical documentation into a dynamic portal. The new system improved access for 300... engineers and customers, making it easy to find the right information. HPS reduced documentation size by one-third and harmonized 600 definitions down to 90. The enriched taxonomy and structured content boosted pre-sales by enabling instant answers to client questions. Documentation is now a key commercial asset for HPS.
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Hexagon used Fluid Topics to speed up technical documentation delivery after moving to SaaS. The company saved two weeks in... the documentation process and achieved four-week release cycles. Documentation quality, accuracy, and visibility improved. Customers gained self-service access to up-to-date product information. Traffic to the documentation portal grew by 64% in 2020. Fluid Topics enabled better customer engagement and support.
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Darwinbox used Fluid Topics to launch a branded help portal in under a month. The portal saw 1 million views... in a year and active users tripled to 12,000. Users now find answers 8 out of 10 times, spending an average of 13 minutes per session. Integrating chatbot support led to a 65% support deflection rate. Release readiness scores rose to 4.7 out of 5, showing improved employee enablement.
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Fluid Topics helped Teradata unify and deliver technical documentation through a cloud-based content delivery platform. Before, Teradata used six tools... and had scattered, hard-to-find content. The new solution enabled real-time publishing from Ixiasoft and created a single knowledge center. The portal received 5 million visits in its first year. This improved access for both internal teams and customers.
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Fluid Topics helped Teradata Corporation move their technical documentation from PDF downloads to a web-based dynamic delivery platform. Teradata faced new... challenges as their documentation became the company's most visited web content. The team needed to adapt quickly to changing requirements and increased visibility. Fluid Topics and Teradata worked together to address these needs. The case shares lessons learned and tips for managing large-scale content delivery.
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Fluid Topics helped Hexagon move to SaaS with faster release cycles. Hexagon used Fluid Topics to decouple documentation from product... builds. The team saved up to two weeks in the documentation delivery process. They reached their goal of four-week release cycles. Documentation quality and customer engagement improved. A usability test with customers gave Fluid Topics a score of 81.5, rated excellent.
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Fluid Topics helped Liebherr Mining modernize technical documentation. The company replaced static PDFs with a unified content delivery portal. Now,... 2,000 users and partners access 60,000 topics in one place. The portal improved search, enabled mobile and offline access, and boosted customer autonomy. Liebherr Mining saw infrastructure savings and better service efficiency.
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Fluid Topics helped swissQprint cut support tickets by 34% in the first month. The company faced rising service costs and... slow knowledge transfer as its customer base grew. Fluid Topics provided a self-service documentation portal, making technical content easy to find for employees, partners, and customers. Integration with DITAToo enabled daily publishing and precise search. The portal improved efficiency and supported company growth.
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Fluid Topics helped Vaisala create a unified documentation portal for over 2,700 publications in 20 languages. The platform improved search,... enabled self-service access, and reduced duplicate publishing work. Vaisala decreased printing by using QR codes, supporting sustainability. The no-code, cloud-based solution gave teams autonomy and lowered IT dependency. Users now find up-to-date product information quickly, boosting support and sales efficiency.
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Liebherr Mining used Fluid Topics to modernize its technical documentation. The company replaced static PDFs and printed manuals with a... digital content delivery portal. This portal unified access to over 60,000 topics for 2,000 users, including partners and technicians. Users now enjoy mobile-friendly, searchable, and always up-to-date documentation. The solution improved customer autonomy, engagement, and service efficiency.
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Fluid Topics helped Vaisala launch a unified documentation portal for over 2,700 publications in 20 languages. The portal improved search,... access, and self-service for customers and employees. Vaisala reduced duplicate publishing work and enabled reliable, long-term content sharing. QR codes cut printing volumes, supporting sustainability goals. The no-code platform let Vaisala localize the portal in 8 languages in 30 minutes, with minimal IT support.
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Liebherr Mining used Fluid Topics to modernize its technical documentation. The company replaced static PDFs and printed manuals with a... digital content delivery platform. This portal gives all users a single access point for up-to-date manuals and guides. Service teams now find information faster, boosting efficiency and customer satisfaction. The solution supports mobile and offline access, helping technicians in the field. Liebherr Mining reduced infrastructure costs and improved partner support with real-time, personalized content.
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Fluid Topics helped Vaisala launch a unified documentation portal for over 2,700 publications in 20 languages. The portal improved search,... access, and self-service for both customers and employees. Vaisala reduced duplicate publishing efforts and enabled reliable, long-term content sharing. The solution also cut printing volumes by using QR codes, supporting sustainability goals. Teams now update and localize content quickly, with minimal IT support needed.
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Fluid Topics helped swissQprint launch a self-service documentation portal. The company faced rising service costs and inefficient knowledge transfer as... its customer base grew. With Fluid Topics, swissQprint created a central hub for technical content, making information easy to find for employees, partners, and customers. The portal integrated with their content management system for daily updates. Support tickets dropped by 34% in the first month. The solution improved efficiency and enabled 24/7 access to product knowledge.
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Liebherr Mining used Fluid Topics to modernize its technical documentation. The company replaced static PDFs and printed manuals with a... digital content delivery portal. This portal unified access to over 60,000 topics for 2,000 users, including partners and technicians. Users now enjoy mobile-friendly, searchable, and always up-to-date documentation. The solution improved customer autonomy, engagement, and service efficiency.
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Johnson Controls used Fluid Topics to unify content from 80 brands and manage documentation for 1 million products. They deployed 25... documentation portals, supporting 35,000 documents in 50 languages. The solution enabled real-time publishing to 60 websites and platforms like Salesforce. Centralized access management and SSO integration improved security and user experience. Johnson Controls quickly migrated legacy content and reduced IT dependency, streamlining their content operations.
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Fluid Topics helped swissQprint launch a self-service documentation portal. The company faced rising service costs and inefficient knowledge transfer as... its customer base grew. With Fluid Topics, swissQprint created a central hub for technical content, making information easy to find for employees, partners, and customers. The portal integrated with their content management system for daily updates. Support tickets dropped by 34% in the first month. The portal now supports training and onboarding, boosting efficiency across the service organization.
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Fluid Topics helped Johnson Controls unify content from 80 brands after a major merger. The company needed to manage documentation... for 1 million products in 50 languages. Fluid Topics enabled fast deployment of 25 documentation portals and real-time publishing to 60 websites. The solution reduced IT dependency and improved user access management. Johnson Controls saw faster content migration and better user experience for both internal teams and partners.
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Fluid Topics helped Liebherr Mining modernize its technical documentation. The company moved from static PDFs and paper manuals to a... digital content delivery portal. This new portal unified all technical content and made it easy for users to find information. The solution improved customer autonomy and engagement. It also saved on infrastructure and maintenance costs. The portal supports mobile access and self-service for global support teams.
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Fluid Topics helped swissQprint launch a documentation portal for self-service support. Customers could find answers on their own, reducing the... need to contact support agents. After the portal launched, swissQprint saw a 34% drop in support tickets. This improved customer experience and made support more efficient. The solution focused on case deflection and self-service tools.
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Fluid Topics helped Vaisala solve problems with managing and delivering large volumes of product documentation. Vaisala used to publish static... PDFs, which made updates slow and searching hard. With Fluid Topics, they created a unified documentation portal. Now, users get self-service access to up-to-date product information in many languages. The portal reduced duplicate work, improved search, and made sharing content easier. Printing needs dropped thanks to QR codes.
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Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed better visibility and a... strong web presence for their complex documentation. They moved from PDF and WebHelp under NDA to dynamic delivery with Fluid Topics. The new system was up and running in a week, with fast and relevant search. Napatech saw a 28% increase in hits on their tech website after launch.
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Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed to improve visibility and... user experience for their complex documentation, which was previously hidden behind NDAs and hard to search. Fluid Topics provided a cloud-based solution with fast, relevant search and easy customization. The system was up and running within a week, reducing maintenance costs and improving access for both internal and external users.
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Fluid Topics helped Talend improve their documentation delivery. Talend's old Confluence-based system was slow and hard to use. Publishing updates... took at least 48 hours and needed IT help. Users struggled to find content, needing many clicks and facing poor search. With Fluid Topics, Talend now uses metadata-driven publishing. Content is tagged at a fine level, making navigation easy and personalized. The new system supports advanced taxonomies and quick updates.
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Fluid Topics helped Darwinbox improve self-service for over 5,000 users. Darwinbox needed to keep up with fast product changes and... user growth. They used Fluid Topics to launch a help portal in one month. Users now find answers 8 out of 10 times. Employee release readiness scores rose to 4.7 out of 5. Fluid Topics made content delivery fast, easy, and personalized.
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Fluid Topics helped HPS transform technical documentation into a business asset. HPS faced challenges with multiple document versions and inconsistent... formats. They adopted structured documentation using DITA, Componize, and Fluid Topics. The new system improved taxonomy, search, and access for users. HPS reduced documentation size by one-third and quickly enabled 300 engineers with the new portal.
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HPS used Fluid Topics to transform its technical documentation. The team moved from Word and PDF files to structured DITA... content, published through Fluid Topics. This change made it easier for 300 engineers and customers to find the right information fast. The new portal improved search, access, and user experience. HPS now uses documentation as a sales tool, helping pre-sales teams answer client questions instantly.
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Fluid Topics helped HPS improve their technical documentation. HPS had many versions of documents for different products and customers. This... made it hard to keep information up to date and consistent. Fluid Topics enabled HPS to use structured documentation with the DITA model. The new system made it easier to manage content for different audiences. HPS now has better organization and user experience for their documentation.
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Fluid Topics helped Napatech build a unified content hub for technical and marketing content. Napatech needed better visibility and a... fast, relevant search for their complex documentation. Fluid Topics delivered a cloud-based solution with powerful search and filtering, going live in just one week. Napatech saw a 28% increase in hits on their tech website after launch. The platform's analytics and API features improved content delivery and user experience.
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Napatech used Fluid Topics to build a unified content hub for technical and marketing documents. Before, their documentation was hard... to find and hidden behind NDAs, limiting web visibility. With Fluid Topics, they quickly launched a cloud-based platform with fast, relevant search and easy customization. Internal teams and customers now access all content in one place. After launch, Napatech saw a 28% increase in hits on their tech website, improving visibility and user experience.
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Napatech used Fluid Topics to build a unified content hub for technical and marketing documents. Before, their documentation was hard... to find and hidden behind NDAs, limiting web visibility. With Fluid Topics, they quickly launched a cloud-based platform with fast, relevant search and easy filtering. Internal teams and customers now access all content in one place. In one month, Napatech saw a 28% increase in hits on their tech website, showing improved visibility and user experience.
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