Real-World Case Studies and Customer Success Stories with Fluid Topics

Fluid Topics helped Liebherr Mining transform technical documentation. The company faced slow processes with static PDFs and hard-to-find content. Fluid... Topics delivered a unified documentation portal. All users now access technical content easily. Customers get self-service information, boosting engagement. Content is mobile-friendly and works online or offline.
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Fluid Topics helped Vaisala create a unified documentation portal. The company needed to improve PDF delivery, reduce duplicate publishing, and... make search easier for product support. With Fluid Topics, Vaisala now offers self-service access to up-to-date product information. The portal supports multiple languages and reliable link sharing. Vaisala also reduced printing by using QR codes.
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Fluid Topics helped swissQprint cut support tickets by 34% in one month. The company faced rising service costs and slow... knowledge transfer as their customer base grew. They launched a self-service portal with up-to-date product information. Employees, partners, and customers now have 24/7 access to knowledge. This improved efficiency and reduced service bottlenecks.
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Fluid Topics helped Liebherr Mining modernize its technical documentation. The company faced slow, static PDFs and hard-to-search content. With Fluid... Topics, they unified all technical content in a single documentation portal. Users now access information easily, boosting customer autonomy and engagement. The portal is mobile-friendly and works online or offline. Liebherr Mining manages over 60,000 topics for more than 48,000 employees.
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Fluid Topics helped Johnson Controls unify content from 80 brands into one process. They deployed 25 documentation portals to support... 1 million products. The solution enabled real-time publishing to over 60 websites and platforms like Salesforce and Sitecore. Johnson Controls now manages 35,000 documents in 50 languages with centralized access rules and SSO integration. This improved knowledge delivery and streamlined content management for their global operations.
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Fluid Topics helped swissQprint lower service costs with a self-service documentation portal. Before, users struggled with long PDF manuals and... called support often. After launching the portal, support tickets dropped by 34% in the first month. The portal gives 24/7 access to technical content for employees, partners, and customers. swissQprint also improved their documentation process with DITA and DITAToo, making content easier to find and use.
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Fluid Topics helped Vaisala solve problems with managing and delivering large volumes of product documentation. Vaisala used to publish static... PDFs, which made updates slow and searching hard. With Fluid Topics, they created a unified documentation portal. Now, users get self-service access to up-to-date product information in many languages. The portal reduced duplicate work, improved search, and made sharing content easier. Printing needs dropped thanks to QR codes.
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Fluid Topics helped swissQprint launch a documentation portal for self-service support. Customers could find answers on their own, reducing the... need to contact support agents. After the portal launched, swissQprint saw a 34% drop in support tickets. This improved customer experience and made support more efficient. The solution focused on case deflection and self-service tools.
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Fluid Topics helped Liebherr Mining modernize its technical documentation. The company moved from static PDFs and paper manuals to a... digital content delivery portal. This new portal unified all technical content and made it easy for users to find information. The solution improved customer autonomy and engagement. It also saved on infrastructure and maintenance costs. The portal supports mobile access and self-service for global support teams.
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Fluid Topics helped Johnson Controls unify content from 80 brands after a major merger. The company needed to manage documentation... for 1 million products in 50 languages. Fluid Topics enabled fast deployment of 25 documentation portals and real-time publishing to 60 websites. The solution reduced IT dependency and improved user access management. Johnson Controls saw faster content migration and better user experience for both internal teams and partners.
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Fluid Topics helped Teradata unify technical documentation from six tools into one portal. The company needed faster updates and a... single user interface for all content. With Fluid Topics, Teradata now publishes in real time from Ixiasoft. Their new knowledge center saw 5 million visits in the first year. This improved visibility and streamlined content delivery for their enterprise software business.
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Fluid Topics helped Darwinbox improve self-service for HRMS users. The help portal reached 1 million views in one year. Users... now find answers 8 out of 10 times. Employees' Release Readiness scores rose to 4.7 out of 5. Publishing to the portal for different user groups is now one click. This boosted user satisfaction and knowledge transfer speed.
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Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed better visibility and a... strong web presence for their complex documentation. They moved from PDF and WebHelp under NDA to dynamic delivery with Fluid Topics. The new system was up and running in a week, with fast and relevant search. Napatech saw a 28% increase in hits on their tech website after launch.
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Fluid Topics helped Talend improve their documentation delivery. Talend's old Confluence-based system was slow and hard to use. Publishing updates... took at least 48 hours and needed IT help. Users struggled to find content, needing many clicks and facing poor search. With Fluid Topics, Talend now uses metadata-driven publishing. Content is tagged at a fine level, making navigation easy and personalized. The new system supports advanced taxonomies and quick updates.
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Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed to improve visibility and... user experience for their complex documentation, which was previously hidden behind NDAs and hard to search. Fluid Topics provided a cloud-based solution with fast, relevant search and easy customization. The system was up and running within a week, reducing maintenance costs and improving access for both internal and external users.
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Fluid Topics helped Darwinbox improve self-service for over 5,000 users. Darwinbox needed to keep up with fast product changes and... user growth. They used Fluid Topics to launch a help portal in one month. Users now find answers 8 out of 10 times. Employee release readiness scores rose to 4.7 out of 5. Fluid Topics made content delivery fast, easy, and personalized.
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Fluid Topics helped Hexagon speed up document delivery by two weeks after switching to SaaS. Hexagon now releases updates every... four weeks. The quality, accuracy, and transparency of their documentation improved. Customers get self-service information, which increases autonomy and engagement. Hexagon uses Fluid Topics for dynamic content delivery and technical documentation.
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Fluid Topics helped Hexagon speed up technical documentation as they moved to SaaS. Hexagon cut two weeks from their documentation... delivery process. They now release updates every four weeks. Documentation quality, accuracy, and visibility improved. Customers get better self-service and engage more with product information.
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Fluid Topics helped Teradata Corporation move their technical documentation from PDF downloads to a web-based dynamic delivery platform. Teradata faced new... challenges as their documentation became the company's most visited web content. The team needed to adapt quickly to changing requirements and increased visibility. Fluid Topics and Teradata worked together to address these needs. The case shares lessons learned and tips for managing large-scale content delivery.
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Fluid Topics helped Teradata unify and deliver technical documentation through a cloud-based content delivery platform. Before, Teradata used six tools... and had scattered, hard-to-find content. The new solution enabled real-time publishing from Ixiasoft and created a single knowledge center. The portal received 5 million visits in its first year. This improved access for both internal teams and customers.
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Fluid Topics helped Hexagon move to SaaS with faster release cycles. Hexagon used Fluid Topics to decouple documentation from product... builds. The team saved up to two weeks in the documentation delivery process. They reached their goal of four-week release cycles. Documentation quality and customer engagement improved. A usability test with customers gave Fluid Topics a score of 81.5, rated excellent.
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Fluid Topics helped HPS, a global payment solutions provider, improve their technical documentation. HPS managed hundreds of documents for users,... developers, and decision makers. They faced challenges with many product variants and document versions. Fluid Topics enabled structured documentation and better search for information. This improved the user experience and made documentation a valuable business asset.
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Fluid Topics helped HPS improve their technical documentation. HPS had many versions of documents for different products and customers. This... made it hard to keep information up to date and consistent. Fluid Topics enabled HPS to use structured documentation with the DITA model. The new system made it easier to manage content for different audiences. HPS now has better organization and user experience for their documentation.
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Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech faced challenges with complex documentation... and poor search in their old WebHelp system. They needed better visibility and value for users. With Fluid Topics, they improved content delivery and user experience. The new platform supports both technical and marketing teams.
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Fluid Topics Customer Success team helps customers get more from their Content Delivery Platform. Customers can send product enhancement requests... and get feedback from their Customer Success representative. The team reviews customer sites and suggests improvements based on current features. Fluid Topics customers report a 4.8 out of 5 satisfaction rating. The service includes personalized support and regular feature updates.
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