Fluid Topics Overview

Fluid Topics is a Content Delivery Platform that publishes technical and product documentation. It creates a self-service portal for users with its software.

Use Cases

Customers recommend Helpdesk Management, Content Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Fluid Topics.

Other use cases:

  • Knowledge Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Document Sharing
  • Lead Qualification: Technographic
  • Customer Case Management
  • Lifetime Value Management
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Business Priorities

Improve ROI and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Fluid Topics.

Other priorities:

  • Acquire Customers
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Fluid Topics Use-Cases and Business Priorities: Customer Satisfaction Data

Fluid Topics's features include Personalization, and Ticketing. and Fluid Topics support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Fluid Topics analytics capabilities include Custom Reports, and Analytics.

Reviews

"As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support." - Katy G

Fluid Topics, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fluid Topics Customer wins, Customer success stories, Case studies

How does Fluid Topics facilitate Helpdesk Management?

Why is Fluid Topics the best choice for Content Management?

How does Fluid Topics facilitate Proposal & Quote Management?

Why is Fluid Topics the best choice for Knowledge Management?

What Are the key features of Fluid Topics for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Fluid Topics solved their E-Commerce Software needs. Cuspera uses 129 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

CUSTOMERS TESTIMONIALS
Fluid Topics testimonial

Katy G

Commercial Product Information Manager

Vaisala
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G
Fluid Topics testimonial

Elizabeth M

Technical Project Manager for Content Operations

teradata
Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M
Fluid Topics testimonial

Sagar G

Senior Director of Learning

Darwinbox
Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G
CUSTOMERS TESTIMONIALS
Fluid Topics testimonial

Katy G

Commercial Product Information Manager

Vaisala
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G
Fluid Topics testimonial

Elizabeth M

Technical Project Manager for Content Operations

teradata
Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M
Fluid Topics testimonial

Sagar G

Senior Director of Learning

Darwinbox
Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G

Darwinbox - Computer Software

Fluid Topics helped Darwinbox improve self-service for over 5,000 users. Darwinbox needed to keep up with fast product changes and user growth. They used Fluid Topics to launch a help portal in one m...onth. Users now find answers 8 out of 10 times. Employee release readiness scores rose to 4.7 out of 5. Fluid Topics made content delivery fast, easy, and personalized.

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Hexagon - Information Technology And Services

Fluid Topics helped Hexagon move to SaaS with faster release cycles. Hexagon used Fluid Topics to decouple documentation from product builds. The team saved up to two weeks in the documentation deliv...ery process. They reached their goal of four-week release cycles. Documentation quality and customer engagement improved. A usability test with customers gave Fluid Topics a score of 81.5, rated excellent.

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Teradata Corporation - Information Technology And Services

Fluid Topics helped Teradata Corporation move their technical documentation from PDF downloads to a web-based dynamic delivery platform. Teradata faced new challenges as their documentation became th...e company's most visited web content. The team needed to adapt quickly to changing requirements and increased visibility. Fluid Topics and Teradata worked together to address these needs. The case shares lessons learned and tips for managing large-scale content delivery.

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Teradata - Information Technology And Services

Fluid Topics helped Teradata unify and deliver technical documentation through a cloud-based content delivery platform. Before, Teradata used six tools and had scattered, hard-to-find content. The ne...w solution enabled real-time publishing from Ixiasoft and created a single knowledge center. The portal received 5 million visits in its first year. This improved access for both internal teams and customers.

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Fluid Topics Customers

Fluid Topics Customer Success team helps customers get more from their Content Delivery Platform. Customers can send product enhancement requests and get feedback from their Customer Success represen...tative. The team reviews customer sites and suggests improvements based on current features. Fluid Topics customers report a 4.8 out of 5 satisfaction rating. The service includes personalized support and regular feature updates.

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Johnson Controls - Manufacturing

Fluid Topics helped Johnson Controls unify content from 80 brands into one process. They deployed 25 documentation portals to support 1 million products. The solution enabled real-time publishing to ...over 60 websites and platforms like Salesforce and Sitecore. Johnson Controls now manages 35,000 documents in 50 languages with centralized access rules and SSO integration. This improved knowledge delivery and streamlined content management for their global operations.

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Fluid Topics - Introduction to the Discovery Portal

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Peers used Fluid Topics for helpdesk management and content management

Fluid Topics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.91/5 ★

Read Reviews (6)
Analytics

3.80/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.91/5 ★

Read Reviews (6)
Analytics

3.80/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Fluid Topics

Top Failure Risks for Fluid Topics

Antidot, Inc Profile

Company Name

Antidot, Inc

Company Website

https://www.fluidtopics.com/

HQ Location

58, Avenue Debourg, Lyon, Auvergne-Rhone-Alpes 69007, FR

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