AI Chatbot and Voicebot platform that helps to Increase Customer Experience
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Banking Case Studies and Customer Success Stories with Floatbot
UCO Bank
- Banking
Floatbot.AI helped UCO Bank improve its digital customer experience. UCO Bank used Floatbot's AI chatbot and voicebot to handle high call volumes. The solution offered omnichannel support, bilingual ...features, and smooth agent handoff. In 7 months, UCO Bank engaged over 92,000 users with Chat and Voice AI. This made customer service faster and more efficient.
Floatbot Voicebot helped Canara Bank automate over 10,000 calls each month. The bank used the Voicebot to support senior citizens. The solution reduced average handling time by 24%. The Voicebot offe...red ultra-low latency, multilingual support, and bot interruption. This made customer service faster and improved customer satisfaction.
Utilities Case Studies and Customer Success Stories with Floatbot
CESC
- Utilities
Floatbot's Chatbot helped CESC, India's first fully integrated electrical utility company, improve customer support. CESC wanted to cut costs and reduce wait times for their customers. By using Float...bot’s Chatbot, CESC made their support process faster and more efficient. They achieved over 276% savings in operational costs. Customer support became 85% faster with the new solution.
Floatbot Voice AI Agent helped Tricolor Holdings automate payment collections. Tricolor used Voice AI to collect $680,000 in payments in just 1.5 months. The company serves underserved Hispanic consu...mers in the U.S. The solution made payment collection faster and easier. Tricolor operates 55 retail centers across several states.
Legal Services Case Studies and Customer Success Stories with Floatbot
Mountain Peak Law Group, PC
- Legal Services
Floatbot's Voice & Chat AI helped Mountain Peak Law Group, PC automate debt collection. The law firm processed over $310,000 in payments in just 2.5 months after launching the AI solution. Mountain P...eak specializes in creditors' rights and debt recovery. The AI-driven automation improved their collections process. The firm serves clients across several U.S. states.
Ministry of Cabinet Affairs (MOCA)
- Government Administration
Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff frustration due to manual HR processes like onboarding and le...ave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
