AI Chatbot and Voicebot platform that helps to Increase Customer Experience
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Banking Case Studies and Customer Success Stories with Floatbot
Union Bank of India
- Banking
- Very Large
Mumbai, India
Floatbot. AI deployed a GenAI-powered voice-based real-time AI Agent Assist for Union Bank of India. The solution integrated with the...bank's core system and Genesys Cloud. It helped agents handle customer queries faster and block cards with real-time identity checks. The bank reduced average handling time by 27%. Customer complaint handling improved by 45%. Response accuracy increased to 95%.
Floatbot deployed a FAQ chatbot for NIC Asia, a leading bank in Nepal. The chatbot used RAG Cognitive Search and... went live in just 12 weeks. Over 21% of transactions were handled by the chatbot with 94.5% accuracy. NIC Asia reduced its need for human agents and improved customer satisfaction. The bank now serves more than 3 million customers with faster, personalized service.
India's second-largest public sector bank
- Banking
- Very Large
Floatbot's conversational AI automated customer support for India's second-largest public sector bank. The bank serves over 50 million customers. The... AI solution integrated with their contact center to understand user intent and respond quickly. The omni-channel, multi-language bot improved customer experience and made transactions easier. The bank achieved a 35% call deflection rate, reducing support costs.
Floatbot's Voicebot helped Canara Bank automate over 10,000 calls each month. The bank reduced average handling time by 24%. Senior... citizens now get faster, smoother support. The Voicebot uses LLM technology for low latency and multilingual service. Customer satisfaction scores improved after the rollout.
UCO Bank used Floatbot. AI to improve its digital customer experience. The bank faced high call volumes and needed better...customer support. Floatbot.AI provided an AI chatbot and voicebot for seamless support. The solution offered omnichannel access, bilingual support, and easy agent handoff. In 7 months, UCO Bank engaged over 92,000 users with this technology.
Utilities Case Studies and Customer Success Stories with Floatbot
A leading utilities company
- Utilities
- Medium
Floatbot Voicebot helped a leading utilities company in Toronto automate lead generation. The company used the conversational AI to make... over 10,000 outbound calls daily. The Voicebot asked pre-qualification questions and booked sales appointments. In just 2 months, the company gained USD 400K in revenue. The solution improved customer experience and generated qualified leads efficiently.
Floatbot’s chatbot helped CESC cut operational costs by over 276%. CESC used the chatbot to speed up customer support. Wait... times dropped by more than 85%. The chatbot made support faster and more efficient. CESC is India’s first fully integrated electrical utility company. The solution improved customer service and saved money.
Floatbot's Voice AI helped Tricolor Holdings collect $4 million in payments in 12 months. Tricolor serves Hispanic consumers with credit... and auto sales. The company used Voice AI automation to streamline payment collections. This improved efficiency and supported credit-invisible customers. Tricolor operates in over 20 markets across several states.
Legal Services Case Studies and Customer Success Stories with Floatbot
Mountain Peak Law Group, PC
- Legal Services
- Small
USA
Mountain Peak Law Group, PC used Floatbot's AI-driven automation to improve debt collection. In the first 12 months, they collected... over $850,000 in payments. The law firm specializes in creditors' rights and serves clients across several states. Floatbot's Voice and Chat AI helped automate their collections process. This led to faster and more efficient payment recovery.
Insurance Case Studies and Customer Success Stories with Floatbot
A leading insurtech company
- Insurance
- Medium
Singapore, Singapore
Floatbot deployed a conversational AI platform for a leading insurtech company in Singapore. The Voice AI bot automated outbound calls,... asked pre-qualification questions, and answered customer queries. The solution integrated payment processing for faster lead conversion. Customer support costs dropped by 40%. The company generated 35% of its total qualified leads through the bot.
Ministry of Cabinet Affairs (MOCA)
- Government Administration
- Large
Floatbot's chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. Before, MOCA's HR team struggled with manual... onboarding, leave approvals, and performance tracking. These slow processes caused delays and frustration for staff. Floatbot deployed a secure conversational AI chatbot on WhatsApp and web. This solution made HR operations faster and more efficient. MOCA improved staff experience and streamlined HR tasks with automation.
STARTEL Corporation
- Information Technology And Services
- Small
Irvine, USA
Floatbot. AI deployed a GenAI-powered real-time AI Agent Assist for STARTEL Corporation. The solution automated customer support and quote generation...for service requests and repairs. It integrated with STARTEL's CRM and ticketing systems, using data from websites, documents, and past cases. Deployment took just 15 weeks from finalizing requirements. STARTEL saw improved efficiency and more personalized customer interactions.
