Real-World Case Studies and Customer Success Stories with Feedbackly

Feedbackly helped Peten Koiratarvike collect and analyze customer feedback for their online store. They used Feedbackly to measure customer satisfaction... and improve user experience. The company saw up to 7% more feedback responses each year. Their eCommerce revenue grew by about 30-40% annually. Customer feedback led to better marketing and higher sales. The management team now uses customer experience data for key decisions.
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Feedbackly helps XXL, a leading Nordic sports retailer, collect customer feedback both online and in stores. XXL uses Feedbackly to... find blind spots in the customer journey and gather thousands of feedback responses daily. The solution improves marketing focus, store operations, and online experience. XXL also collects thousands of new marketing leads through surveys. The company plans to expand Feedbackly to more stores and countries.
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Feedbackly helped Chedraui improve their eCommerce customer experience. Chedraui struggled to get real-time feedback and track customer issues online. With... Feedbackly’s multichannel survey and analysis tools, they can now detect problems at checkout and react immediately. They monitor every step of the customer journey and make fast changes. This helps them create a better experience for all customers.
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Feedbackly helps Kekäle measure customer experience in stores and online. Kekäle uses the Emotional Value Index (EVI) to track how... customers feel after shopping. Positive emotions like joy or trust increase the chance of a purchase by 40 percent. The software lets Kekäle see how customer experience links to business growth. Kekäle can now quickly spot reasons behind customer behavior and improve their service. Most feedback is positive, and the team uses it to make fast changes when needed.
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Feedbackly and the Emotional Value Index (EVI®) helped Stockmann measure and improve emotional experience for their customers. Stockmann faced challenges... with traditional CX metrics like NPS and CSAT, which did not give deep insights. With Feedbackly, they now track emotions at every customer journey stage using EVI® surveys. This approach gives them better data on what drives customer loyalty and conversions. Stockmann saw a positive impact on revenue and business growth by focusing on emotional experience.
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Feedbackly helped Jumbo shopping mall use brand-aligned, upbeat music to improve customer experience. The study found that when music matched... the mall's brand, customer experience ratings were higher. 41.3% of shoppers spent more than planned when listening to the new playlist. The playlist featured energetic pop music from Finnish and international artists. The results showed that music selection can increase spending and satisfaction, especially among women under 39 and families.
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Feedbackly helped GNP Seguros collect customer feedback across many touchpoints. Before Feedbackly, GNP struggled with low response rates and outdated... feedback. With Feedbackly’s multichannel survey tool, GNP reached customers in real time and improved feedback quality. In the first 24 hours, GNP saw a 12% response rate. Over time, response rates increased by 20%. Managers now use this feedback to make better decisions and improve customer experience.
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Feedbackly helped IVALO. COM improve customer experience on their sustainable fashion marketplace. They used multi-touchpoint feedback tools like popup and...email surveys to collect insights across the customer journey. In six months, their Net Promoter Score grew by 41% and Customer Effort Score by 16%. Revenue increased by 28% month-to-month, and customer retention rose from 8% to 18%. The CX program enabled fast action on feedback and better online store performance.
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Feedbackly helped Banregio set and track new KPIs for customer experience at their branches. Before Feedbackly, Banregio struggled to collect... enough customer feedback and could not measure or improve their service well. With Feedbackly’s multichannel survey tools, Banregio increased response rates to 12% and gathered more real-time data. This allowed them to take new actions and improve service and customer attention at the branch level.
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Feedbackly helps the City of Helsinki collect feedback from museum visitors using Feedbackly Terminals. Surveys are available in multiple languages,... including Finnish, Swedish, and English. The city gathers up to 1400 survey responses per week. Results are analyzed weekly and shared with facility teams. KPIs like NPS and CSAT help track and improve customer experience at city museums.
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