Bloomreach Overview

Bloomreach leverages Loomi AI to tackle the challenge of real-time personalization in marketing automation. It addresses the need for businesses to enhance customer engagement and loyalty by delivering tailored experiences that drive growth and increase revenue. The platform's AI capabilities enable brands to create personalized interactions at scale, ensuring that each customer receives relevant content and offers. This approach not only boosts customer satisfaction but also fosters long-term loyalty. By integrating autonomous marketing and search functionalities, Bloomreach empowers businesses to adapt to changing consumer preferences efficiently. With over 1400 brands utilizing its solutions, Bloomreach stands out as a key player in the personalization landscape.

Use Cases

Customers recommend Campaign Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Bloomreach.

Other use cases:

  • Communication Management
  • Advertisement
  • Social Media Analytics
  • Merchandising
  • Contact List Management
  • Segmentation And Targeting
  • Identify Target Customers
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bloomreach.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Bloomreach Use-Cases and Business Priorities: Customer Satisfaction Data

Bloomreach works with different mediums / channels such as E-Mail.

Bloomreach's features include Personalization, Dashboard, Alerts: Popups & Notifications, etc. and Bloomreach support capabilities include AI Powered, Email Support, Phone Support, etc. also Bloomreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The plat...form has literally paid for itself and then more. Since the initial upfront investment, the savings have been realized in less than a year." - Ryan Saghir

Peer review evidence (same sources as the product rating summary)

"...A better understanding of our customers from a multitude of data sources and a better quality of email marketing campaigns targeted...." Peer review by Luke T., CRM Product Manager
"...Customer retention, customer engagement, customer acquisition, personalisation...." Peer review by Dušan M., Retail
"...Helpdesk is soemtimes a bit confused for me...." Peer review by Martin N., Marketing specialist and data miner

Bloomreach, Rejoiner, Moosend, AgencyAnalytics, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bloomreach enables personalized, end-to-end customer journeys using commerce data. The world's #1 Commerce Experience Cloud optimizes every interaction.

Popular Business Setting

for Bloomreach

Top Industries

  • Retail
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Bloomreach is popular in Retail, Marketing And Advertising, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Bloomreach Customer wins, Customer success stories, Case studies

What benefits does Bloomreach offer for Campaign Management?

How can Bloomreach optimize your Engagement Management Workflow?

What makes Bloomreach ideal for Helpdesk Management?

How can Bloomreach optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir
Bloomreach testimonial

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland
Bloomreach testimonial

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno
CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir
Bloomreach testimonial

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland
Bloomreach testimonial

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno
 

Tamaris - Retail - Retail

Bloomreach helped Tamaris increase its repeat purchase rate by unifying customer data and using Loomi AI for segmentation. Tamaris struggled with fragmented data and low repeat purchases across 13 co...untries. Loomi AI created a single customer view and powered automated, personalized campaigns. The solution enabled real-time segmentation and targeted reengagement. Tamaris deployed the system in 13 countries within 12 months, driving more frequent customer returns.

Read on →
 

Medichecks - Health, Wellness And Fitness - Health, Wellness and Fitness

Medichecks used Bloomreach and Loomi AI to reconnect with customers who had not purchased in over a year. The company set up an automated, personalized on-site weblayer integrated with Shopify. This ...solution delivered unique incentives to lapsed customers in real time. Medichecks saw a 103% higher conversion rate, double the purchases, and a 140% increase in voucher usage. The process required no manual work from the CRM team.

Read on →
 

Living Spaces - Retail - Retail

Living Spaces used Bloomreach’s Loomi AI to unify customer data and deliver personalized shopping experiences. Before, data silos caused inconsistent messaging and confused customers. With Loomi AI, ...Living Spaces centralized data from web, email, and SMS. Now, every channel gives coordinated product recommendations based on each shopper’s style. Customers get a seamless journey and feel understood by the brand.

Read on →
 

musicMagpie - Retail - Retail

Bloomreach Engagement and Loomi AI helped musicMagpie move away from third-party cookies. The company unified customer data and used first-party data for marketing. After a 2-month implementation, mu...sicMagpie saw a 20% lift in revenue. Email campaigns with RFM segmentation drove a 130% increase in unique click rates and a 32% increase in conversion rates. musicMagpie now delivers more personalized experiences and builds stronger customer relationships.

Read on →

DUSK - Consumer Goods - Consumer Goods

Bloomreach Loomi AI helped DUSK generate over £1 million in extra revenue in six months. DUSK used Loomi AI to unify customer data and automate email marketing. The platform enabled personalized camp...aigns like "Low Inventory" and "Back in Stock" alerts. DUSK reached four times more customers with "Price Drop" campaigns than before. The marketing team gained real-time insights and improved campaign performance.

Read on →

Flaschenpost - Consumer Goods - Consumer Goods

Bloomreach Loomi AI helped Flaschenpost recover CHF 50k in lost revenue with automated cart recovery campaigns. The solution used real-time triggers, consent-first targeting, and personalized reminde...rs to re-engage shoppers. Flaschenpost achieved a 42% conversion rate among engaged customers. The campaign led to 170 completed purchases and a CHF 294 average order value. Automated marketing improved efficiency and customer experience.

Read on →

Be Limitless With Bloomreach

Video Thumbnail

Frequently Asked Questions(FAQ)

for Bloomreach

What is Bloomreach?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.

Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.

Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.

What is Bloomreach used for?

Bloomreach is a Marketing Automation Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Campaign Management, Engagement Management and Helpdesk Management .

What are the top features of Bloomreach?

Personalization, Dashboard and Alerts: popups & Notifications are some of the top features of Bloomreach.

Who uses Bloomreach?

Bloomreach is used by Retail, Marketing And Advertising and Information Technology And Services among other industries.

What are Bloomreach alternatives?

Rejoiner, Moosend, AgencyAnalytics and Yespo Оmnichannel CDP are popular alternatives for Bloomreach.

Where is Bloomreach located?

Bloomreach is headquartered at BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041.
lightning

Peers used Bloomreach for campaign management and engagement management

Bloomreach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)

Software Failure Risk Guidance

?

for Bloomreach

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomreach

Bloomreach, Inc. News

Product

Loomi AI: The Agentic Platform Powering the Bloomreach Experience

Bloomreach introduces Loomi AI, an agentic platform integral to its applications, enhancing personalization across channels like email, mobile, and web. Loomi AI unifies customer data, enabling real-time, personalized experiences. It supports 1,400+ brands, offering insights and optimization for marketing strategies. Loomi Connect extends its capabilities into AI ecosystems, ensuring adaptability and relevance in evolving commerce landscapes.

Financial

Bloomreach Surpasses $260 Million in Annual Recurring Revenue, Fueled by Adoption of Loomi AI Agentic Platform

Bloomreach announced it surpassed $260 million in annual recurring revenue in 2025, driven by the adoption of its Loomi AI agentic platform. The company achieved record net new ARR and positive free cash flow, expanded its customer base, and launched new products like Loomi Connect. Bloomreach also formed partnerships with AWS, Databricks, and Captain Up, and received recognition in Gartner's Magic Quadrant.

Financial

Bloomreach Surpasses $260 Million in Annual Recurring Revenue, Fueled by Adoption of Loomi AI Agentic Platform

Bloomreach announced surpassing $260 million in annual recurring revenue for 2025, driven by the adoption of its Loomi AI platform. The company achieved record net new ARR and positive free cash flow. Key achievements include customer growth with brands like Thirdlove and ALDO, product innovations in Loomi AI, global expansion, and partnerships with AWS, Databricks, and Captain Up.

Product

Bloomreach Achieves AWS Retail Competency Status

Bloomreach has achieved AWS Retail Competency status, highlighting its expertise in AI-powered marketing automation and ecommerce search solutions. This designation signifies Bloomreach's technical proficiency and success in enhancing retailer customer experiences on AWS. The recognition underscores Bloomreach's commitment to providing scalable, enterprise-grade commerce solutions that leverage AWS's capabilities for AI-driven personalization.

Bloomreach, Inc. Profile

Company Name

Bloomreach, Inc.

Year Founded

2009

HQ Location

BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041

Employees

251-500

Social

Financials

SERIES F