Bloomreach Overview

Bloomreach leverages Loomi AI to tackle the challenge of real-time personalization in marketing automation. It addresses the need for businesses to enhance customer engagement and loyalty by delivering tailored experiences that drive growth and increase revenue. The platform's AI capabilities enable brands to create personalized interactions at scale, ensuring that each customer receives relevant content and offers. This approach not only boosts customer satisfaction but also fosters long-term loyalty. By integrating autonomous marketing and search functionalities, Bloomreach empowers businesses to adapt to changing consumer preferences efficiently. With over 1400 brands utilizing its solutions, Bloomreach stands out as a key player in the personalization landscape.

Use Cases

Customers recommend Campaign Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Bloomreach.

Other use cases:

  • Communication Management
  • Advertisement
  • Social Media Analytics
  • Merchandising
  • Contact List Management
  • Segmentation And Targeting
  • Identify Target Customers
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bloomreach.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Grow Market Share
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Bloomreach Use-Cases and Business Priorities: Customer Satisfaction Data

Bloomreach works with different mediums / channels such as E-Mail.

Bloomreach's features include Personalization, Dashboard, Alerts: Popups & Notifications, etc. and Bloomreach support capabilities include AI Powered, Email Support, Phone Support, etc. also Bloomreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"Highly relevant, semantically aware search combines machine-learning with human customization. Automatically optimize search, merchandising, marketing, and SEO efforts to deliver a relevant experience driven by your unique business goals. We're less... focused on the day-to-day manual effort and tackling more bigger-picture problems, like how do we drive product discovery and expose users to new categories, new products, new services." - Doug Gribbel

Peer review evidence (same sources as the product rating summary)

"...We use exponea for different kinds of automation and we are satisfied with it, it helps us with campaigns and partialy analytics...." Peer review from Computer Software
"...Plus, you can input your own segments or use Bloomreach Engagement to build them. ..." Bloomreach Discovery
"...Lastly, if any questions arise, the support team helps very rapidly...." Peer review by Filip Fischer, CEO & Co-founder, Charged Monkey

Bloomreach, Rejoiner, Moosend, AgencyAnalytics, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bloomreach enables personalized, end-to-end customer journeys using commerce data. The world's #1 Commerce Experience Cloud optimizes every interaction.

Popular Business Setting

for Bloomreach

Top Industries

  • Retail
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Bloomreach is popular in Retail, Marketing And Advertising, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Bloomreach Customer wins, Customer success stories, Case studies

How can Bloomreach optimize your Campaign Management Workflow?

How does Bloomreach facilitate Engagement Management?

How efficiently Does Bloomreach manage your Helpdesk Management?

How efficiently Does Bloomreach manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Doug Gribbel

Senior Manager of Global eCommerce Search

Staples

Highly relevant, semantically aware search combines machine-learning with human customization. Automatically optimize search, merchandising, marketing, and SEO efforts to deliver a relevant experience driven by your unique business goals. We're less focused on the day-to-day manual effort and tackl...ing more bigger-picture problems, like how do we drive product discovery and expose users to new categories, new products, new services.

Testimonial By Doug Gribbel
Bloomreach testimonial

David McInerney

CEO

FreshDirect

The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney
Bloomreach testimonial

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland
CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Doug Gribbel

Senior Manager of Global eCommerce Search

Staples

Highly relevant, semantically aware search combines machine-learning with human customization. Automatically optimize search, merchandising, marketing, and SEO efforts to deliver a relevant experience driven by your unique business goals. We're less focused on the day-to-day manual effort and tackl...ing more bigger-picture problems, like how do we drive product discovery and expose users to new categories, new products, new services.

Testimonial By Doug Gribbel
Bloomreach testimonial

David McInerney

CEO

FreshDirect

The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney
Bloomreach testimonial

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland
 

Kyocera SENCO - Manufacturing - Large

Ede, Netherlands

Bloomreach Content helped Kyocera SENCO boost digital engagement. The company saw a 59% increase in total sessions and a 36% drop in bounce rate. Kyocera SENCO used Bloomreach and SQLI to build a str...ong online brand and connect with more customers. The new digital experience supports growth in 15 European countries. The solution made it easy to manage content and add products across their site.

 

Krombacher - Food & Beverages - Large

Krombach, Germany

Bloomreach helped Krombacher double its loyalty program members in 2024. The company unified customer data and automated marketing with Loomi AI. This led to a 20% increase in email revenue and a 60%... rise in open rates. Krombacher saved 20 hours per week by automating manual tasks. Personalized campaigns improved customer engagement and retention.

 

JD Sports - Retail - Large

Bury, UK

JD Sports used Bloomreach’s Loomi AI to automate personalized customer journeys across all channels. The company unified customer data and coordinated campaigns in email, push, and web, making engage...ment faster and more relevant. After switching to Loomi AI, JD Sports saw a 65% increase in conversion rate in the UK and a 75% open rate in Spain. The new platform also drove a significant increase in incremental revenue. JD Sports now delivers consistent, high-quality experiences at scale.

 

WildTangent - Entertainment - Medium

Bellevue, USA

Bloomreach Engagement helped WildTangent boost its voucher code redemption rate from 5% to 47%. The company ran a “six free games” campaign using Loomi AI for marketing automation and personalization.... WildTangent used email and on-site messaging to deliver game codes to users. The campaign connected six voucher lists into one scenario, making it easy to manage. This led to a ninefold increase in voucher redemptions.

 

Hobbycraft - Retail - Large

Bournemouth, UK

Bloomreach Loomi AI helped Hobbycraft adapt to changing search behavior. The team saw a 5.45% increase in total revenue and a 5.13% rise in revenue per visitor. Add-to-cart rate grew by 3.68%. Loomi ...AI made it easier to match products to long-tail and trending queries. Hobbycraft now delivers more relevant results for both specific and casual shoppers.

 

Arena - Retail - Medium

Tolentino, Italy

Arena used Loomi AI from Bloomreach to improve its marketing campaigns. The company replaced broad targeting with real-time, first-party data. This led to a 71% increase in ROAS for its Winter Sale c...ampaign. Click-through rates doubled and conversion rates tripled for targeted weblayers compared to email. Arena also achieved a 79% Google Ads audience match rate by syncing real-time profiles.

Be Limitless With Bloomreach

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Frequently Asked Questions(FAQ)

for Bloomreach

What is Bloomreach?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.

Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.

Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.

What is Bloomreach used for?

Bloomreach is a Marketing Automation Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Campaign Management, Engagement Management and Helpdesk Management .

What are the top features of Bloomreach?

Personalization, Dashboard and Alerts: popups & Notifications are some of the top features of Bloomreach.

Who uses Bloomreach?

Bloomreach is used by Retail, Marketing And Advertising and Information Technology And Services among other industries.

What are Bloomreach alternatives?

Rejoiner, Moosend, AgencyAnalytics and Yespo Оmnichannel CDP are popular alternatives for Bloomreach.

Where is Bloomreach located?

Bloomreach is headquartered at BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041.
lightning

Peers used Bloomreach for campaign management and engagement management

Bloomreach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)

Software Failure Risk Guidance

?

for Bloomreach

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomreach

Bloomreach, Inc. News

Partnership

Bloomreach and Captain Up Partner to Offer Unified CRM, Gamification, and Loyalty Capabilities for iGaming

Bloomreach and Captain Up have formed a partnership to deliver a unified solution integrating CRM, gamification, and loyalty features for the iGaming sector. This collaboration aims to enhance customer engagement and retention by combining Bloomreach's personalization platform with Captain Up's gamification expertise.

Product

Bloomreach Revolutionizes the Future of Ecommerce Search, Powered by NVIDIA NeMo

Bloomreach has integrated NVIDIA NeMo into its platform to enhance ecommerce search capabilities. This collaboration leverages AI to deliver more personalized and efficient search results for users, marking a significant advancement in ecommerce technology.

Partnership

Wunderkind Integrates with Bloomreach

Wunderkind has integrated its solution with Bloomreach, enhancing personalization capabilities for e-commerce businesses. This integration allows users to leverage Bloomreach's AI-driven platform for improved customer engagement and marketing effectiveness.

Partnership

Wunderkind & Bloomreach Turn Anonymous Traffic Into Revenue

Wunderkind and Bloomreach have partnered to integrate Wunderkinds Autonomous Marketing Platform with Bloomreachs Loomi AI personalization technology. This integration aims to transform anonymous website visitors into identifiable customers, enhancing ecommerce companies' ability to generate revenue. By leveraging first-party data, the partnership enables personalized real-time marketing campaigns, addressing challenges in digital commerce related to unidentified web visitors.

Bloomreach, Inc. Profile

Company Name

Bloomreach, Inc.

Year Founded

2009

HQ Location

BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041

Employees

251-500

Social

Financials

SERIES F