Bloomreach Overview

Bloomreach leverages Loomi AI to tackle the challenge of real-time personalization in marketing automation. It addresses the need for businesses to enhance customer engagement and loyalty by delivering tailored experiences that drive growth and increase revenue. The platform's AI capabilities enable brands to create personalized interactions at scale, ensuring that each customer receives relevant content and offers. This approach not only boosts customer satisfaction but also fosters long-term loyalty. By integrating autonomous marketing and search functionalities, Bloomreach empowers businesses to adapt to changing consumer preferences efficiently. With over 1400 brands utilizing its solutions, Bloomreach stands out as a key player in the personalization landscape.

Use Cases

Customers recommend Campaign Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Bloomreach.

Other use cases:

  • Communication Management
  • Advertisement
  • Social Media Analytics
  • Merchandising
  • Contact List Management
  • Segmentation And Targeting
  • Identify Target Customers
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bloomreach.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Grow Market Share
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Bloomreach Use-Cases and Business Priorities: Customer Satisfaction Data

Bloomreach works with different mediums / channels such as E-Mail.

Bloomreach's features include Personalization, Dashboard, Alerts: Popups & Notifications, etc. and Bloomreach support capabilities include AI Powered, Email Support, Phone Support, etc. also Bloomreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"We rely on the Bloomreach algorithm to really drive the majority of our search results." - Brooke Logan

Bloomreach, Rejoiner, Moosend, AgencyAnalytics, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bloomreach enables personalized, end-to-end customer journeys using commerce data. The world's #1 Commerce Experience Cloud optimizes every interaction.

Popular Business Setting

for Bloomreach

Top Industries

  • Retail
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Bloomreach is popular in Retail, Marketing And Advertising, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Bloomreach Customer wins, Customer success stories, Case studies

How does Bloomreach address your Campaign Management Challenges?

How does Bloomreach address your Engagement Management Challenges?

What makes Bloomreach ideal for Helpdesk Management?

How efficiently Does Bloomreach manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Brooke Logan

Sr. eCommerce Manager

HD Supply

We rely on the Bloomreach algorithm to really drive the majority of our search results. Testimonial By Brooke Logan
Bloomreach testimonial

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir
Bloomreach testimonial

Shanti Vellanki

IT Director

Albertsons

Customers are able to find products and add them to cart much faster with Bloomreach. Overall, our basket-building speed went up by over 25%. Testimonial By Shanti Vellanki
CUSTOMERS TESTIMONIALS
Bloomreach testimonial

Brooke Logan

Sr. eCommerce Manager

HD Supply

We rely on the Bloomreach algorithm to really drive the majority of our search results. Testimonial By Brooke Logan
Bloomreach testimonial

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir
Bloomreach testimonial

Shanti Vellanki

IT Director

Albertsons

Customers are able to find products and add them to cart much faster with Bloomreach. Overall, our basket-building speed went up by over 25%. Testimonial By Shanti Vellanki

Crafter’s Companion - Retail

Bloomreach Engagement helped Crafter’s Companion streamline email marketing in just 27 days. The brand needed better personalization, flexible workflows, and stronger data. With Bloomreach and Voxwis...e, they achieved a 99.94% email delivery rate and a 39.51% open rate during IP warmup. The solution enabled fast data integration, detailed customer profiles, and scalable personalization. Crafter’s Companion now runs smarter, more targeted campaigns for its loyal crafting community.

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Popeyes UK - Food & Beverages

Bloomreach Engagement helped Popeyes UK capture 20% of in-restaurant purchase data, powering a new online loyalty program. The brand saw an 8% revenue increase since launch. Repeat visits tripled amo...ng campaign-engaged guests in 30 days. Loomi AI enabled personalized marketing using both offline and online data. Over 300,000 rewards were issued, driving customer loyalty and growth.

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Benefit Cosmetics - Consumer Goods

Bloomreach Engagement helped Benefit Cosmetics boost revenue per email by 40% with a personalized omnichannel launch campaign. The campaign used email marketing, lead generation, and weblayers to tar...get previous buyers, VIPs, and waitlist signups. Benefit saw a 50% higher click-through rate on launch emails and a 1.7 percentage point increase over the global retail benchmark. Real-time segmentation and analytics let the team optimize campaigns and track product performance. The campaign achieved a 10.10% average click-through rate for waitlist customers.

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Living Spaces - Retail

Bloomreach helps Living Spaces reach all types of customers. Living Spaces uses Bloomreach for email marketing, SMS, and web campaigns. The platform lets them personalize messages and automate market...ing. Living Spaces can now connect with shoppers in more ways. Bloomreach tools help them grow revenue and improve customer experience.

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Burton - Consumer Goods

Burton used Bloomreach Discovery and Loomi AI to improve its ecommerce site. The company faced problems with irrelevant search results, limited merchandising control, and heavy IT reliance. Bloomreac...h Discovery gave Burton better search features, more control, and easier personalization. Search now drives 10 percentage points more revenue than its share of visits. Category pages contribute 21 percentage points more revenue. The conversion rate is 3.5 percentage points higher than the site average.

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Jenson USA - Retail

Bloomreach Discovery helped Jenson USA boost revenue per visitor by 8.5%. The company used AI-powered search and segmentation to personalize results for different types of cyclists. Mobile users saw ...a 26% increase in revenue per visitor. The solution improved average order value and customer experience. Jenson USA now delivers tailored product recommendations and smarter ecommerce search.

Read on →

Be Limitless With Bloomreach

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Frequently Asked Questions(FAQ)

for Bloomreach

What is Bloomreach?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.

Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.

Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.

What is Bloomreach used for?

Bloomreach is a Marketing Automation Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Campaign Management, Engagement Management and Helpdesk Management .

What are the top features of Bloomreach?

Personalization, Dashboard and Alerts: popups & Notifications are some of the top features of Bloomreach.

Who uses Bloomreach?

Bloomreach is used by Retail, Marketing And Advertising and Information Technology And Services among other industries.

What are Bloomreach alternatives?

Rejoiner, Moosend, AgencyAnalytics and Yespo Оmnichannel CDP are popular alternatives for Bloomreach.

Where is Bloomreach located?

Bloomreach is headquartered at BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041.
lightning

Peers used Bloomreach for campaign management and engagement management

Bloomreach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)

Software Failure Risk Guidance

?

for Bloomreach

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomreach

Bloomreach, Inc. News

Product

Bloomreach Achieves AWS Retail Competency Status

Bloomreach has achieved AWS Retail Competency status, highlighting its expertise in AI-powered marketing automation and ecommerce search solutions. This designation signifies Bloomreach's technical proficiency and success in enhancing retailer customer experiences on AWS. The recognition underscores Bloomreach's commitment to providing scalable, enterprise-grade commerce solutions that leverage AWS's capabilities for AI-driven personalization.

Product

Bloomreach Announces Loomi Connect, Bringing Your Brands Search Intelligence to the OpenAI Marketplace

Bloomreach has launched Loomi Connect, integrating its product discovery technology with ChatGPT via the OpenAI marketplace. This enables brands to use Bloomreach's search intelligence in conversational AI platforms, ensuring consistent and relevant product recommendations. Loomi Connect captures interaction data to enhance personalization across ecommerce and conversational channels.

Product

Bloomreachs AI-Powered Marketing Automation and Ecommerce Search Now Available on AWS Marketplace

Bloomreach's AI-powered marketing automation and ecommerce search solutions are now available on AWS Marketplace. This integration allows businesses to seamlessly incorporate Bloomreach's Loomi AI tools into their AWS-based technology stacks, enhancing real-time personalization across various customer touchpoints. This expansion aims to make Bloomreach's solutions more accessible to businesses using AWS infrastructure.

Product

Bloomreach Unites Search, Storytelling, and Personalization With the Launch of Personalized Media in-Grid

Bloomreach has launched Personalized Media in-Grid, a feature that enhances product-listing pages with dynamic storytelling elements. This capability integrates videos, images, and promotional content into static grids, powered by Bloomreach Discovery's AI search solution. It allows retailers to engage customers through personalized, story-driven experiences, optimizing content without ongoing engineering support.

Bloomreach, Inc. Profile

Company Name

Bloomreach, Inc.

Year Founded

2009

HQ Location

BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041

Employees

251-500

Social

Financials

SERIES F