Real-World Case Studies and Customer Success Stories with ExpandIT Field Service

ExpandIT helped Waterloo Biofilter improve customer satisfaction and operational excellence. Waterloo Biofilter makes advanced onsite wastewater treatment systems. They focus... on high quality, low electricity use, and strong system performance. The case study highlights how ExpandIT's solutions supported these goals. Video content shows the impact on operations and customer service.
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ExpandIT helped Raunstrup, a large construction and joinery company, move from paper-based workflows to digital tools. Raunstrup used ExpandIT Service... Management and ExpandIT Time to track jobs, record time, and manage cases on tablets and phones. This made it easier for carpenters to create cases and for managers to plan and track work. The new system reduced project time and improved planning for many small service jobs. Raunstrup continues to work with ExpandIT to further optimize their service department.
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ExpandIT Mobile helped Enemærke & Petersen a/s, a construction company, move from paper-based billing to a digital invoicing solution for Microsoft Dynamics AX. The company wanted... to make billing faster and easier. With ExpandIT Mobile, each person now invoices 20% more than before. The time from job completion to billing is much shorter. Errors on invoices dropped. The company now leads its industry in billing speed and accuracy.
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ExpandIT Mobile Service helped Manusa improve field technician efficiency. Manusa needed a mobile solution that worked with Microsoft Dynamics NAV... to streamline service and reduce back office work. ExpandIT enabled real-time scheduling, order management, and invoicing from mobile devices. Technicians could access and update service orders in the field, even offline. The system went live in one month. Manusa saw immediate improvements in technician productivity and customer service.
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ExpandIT helped CK Power move from pen and paper to digital time registration and planning. CK Power now uses ExpandIT... to track field service work in real time. The planning tool lets them schedule jobs and find the closest technician. Service technicians use a mobile app to see job details and record work. CK Power invoices faster and has fewer errors. They report higher invoicing rates and better earnings since using ExpandIT.
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ExpandIT Service Management helped Connected Wind Services unify service management across Denmark, Germany, and Sweden. The company needed a digital... tool to support growth and standardize processes in all countries. ExpandIT integrated with Dynamics NAV, was easy to use, and flexible. Service reporting became consistent and data was available in one solution. Engineers needed only half a day of training to use the system.
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ExpandIT Mobile Service Management helped Jydsk Planteservice A/S switch from paper to digital service reporting. Service gardeners now use mobile... phones to record tasks, track time, and order products. Data goes straight into the ERP system, speeding up processes. Customers get electronic inspection reports right after service calls. The new system increased customer satisfaction and made sales easier for service gardeners.
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ExpandIT Mobile Sales helped Color Compass Corporation automate its sales order process. The company wanted to reduce errors and speed... up order entry for its sales reps. ExpandIT integrated with Microsoft Dynamics NAV and worked both online and offline. Sales reps now enter orders directly in the field, cutting out manual steps. The solution improved service quality and information accuracy for customers.
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ExpandIT helped Quality Forklift move from paper-based to digital field service management. Technicians now use tablets or phones to manage... service orders, get customer sign-off, and send orders directly to the NAV system. The switch reduced invoice processing time from 6-7 days to 1-2 days. Customers get estimates faster and see a more modern, organized company. Office efficiency improved and technicians have better access to customer information on site.
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