ExpandIT Field Service Overview

ExpandIT Field Service transforms how companies manage their field operations by ensuring seamless access to critical information, whether in the office, on the field, or remotely. The software facilitates mobile field service and resource planning, enabling businesses to coordinate and deploy field resources efficiently. ExpandIT Field Service supports rapid implementation, promising setup within six weeks, which can be crucial for businesses looking to quickly adapt to evolving market demands. This tool is particularly valuable for industries reliant on field operations, as it enhances the ability to manage tasks and resources effectively, thereby improving service delivery and customer satisfaction.

Use Cases

Customers recommend Engagement Management, Digital Signature, Collaboration, as the business use cases that they have been most satisfied with while using ExpandIT Field Service.

Other use cases:

  • Measuring Customer Satisfaction
  • Order Management
  • Contacts History
  • Workflow Management
  • Generation Of New Leads
  • Rating And Review Management
  • Market Research
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ExpandIT Field Service.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
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ExpandIT Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

ExpandIT Field Service's features include Recording. and ExpandIT Field Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ExpandIT Field Service analytics capabilities include Custom Reports, and Analytics.

ExpandIT Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ExpandIT Field Service software provides digital access to information for service technicians. Efficiency and productivity are enhanced through streamlined information delivery.

Comprehensive Insights on ExpandIT Field Service Use Cases

How does ExpandIT Field Service address your Engagement Management Challenges?

How can ExpandIT Field Service optimize your Digital Signature Workflow?

What Are the key features of ExpandIT Field Service for Collaboration?

How does ExpandIT Field Service facilitate Measuring Customer Satisfaction?

What Are the key features of ExpandIT Field Service for Order Management?

11 buyers and buying teams have used Cuspera to assess how well ExpandIT Field Service solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Construction

CASE STUDY Raunstrup

ExpandIT helped Raunstrup, a large construction and joinery company, move from paper-based workflows to digital tools. Raunstrup used ExpandIT Service Management and ExpandIT Time to track jobs, reco...rd time, and manage cases on tablets and phones. This made it easier for carpenters to create cases and for managers to plan and track work. The new system reduced project time and improved planning for many small service jobs. Raunstrup continues to work with ExpandIT to further optimize their service department.

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Construction

CASE STUDY Enemærke & Petersen a/s

ExpandIT Mobile helped Enemærke & Petersen a/s, a construction company, move from paper-based billing to a digital invoicing solution for Microsoft Dynamics AX. The company wanted to make billing fas...ter and easier. With ExpandIT Mobile, each person now invoices 20% more than before. The time from job completion to billing is much shorter. Errors on invoices dropped. The company now leads its industry in billing speed and accuracy.

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Construction

CASE STUDY Waterloo Biofilter

ExpandIT helped Waterloo Biofilter improve customer satisfaction and operational excellence. Waterloo Biofilter makes advanced onsite wastewater treatment systems. They focus on high quality, low ele...ctricity use, and strong system performance. The case study highlights how ExpandIT's solutions supported these goals. Video content shows the impact on operations and customer service.

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Consumer Services

CASE STUDY Jydsk Planteservice A/S

ExpandIT Mobile Service Management helped Jydsk Planteservice A/S switch from paper to digital service reporting. Service gardeners now use mobile phones to record tasks, track time, and order produc...ts. Data goes straight into the ERP system, speeding up processes. Customers get electronic inspection reports right after service calls. The new system increased customer satisfaction and made sales easier for service gardeners.

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CASE STUDY Quality Forklift

ExpandIT helped Quality Forklift move from paper-based to digital field service management. Technicians now use tablets or phones to manage service orders, get customer sign-off, and send orders dire...ctly to the NAV system. The switch reduced invoice processing time from 6-7 days to 1-2 days. Customers get estimates faster and see a more modern, organized company. Office efficiency improved and technicians have better access to customer information on site.

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Manufacturing

CASE STUDY Manusa

ExpandIT Mobile Service helped Manusa improve field technician efficiency. Manusa needed a mobile solution that worked with Microsoft Dynamics NAV to streamline service and reduce back office work. E...xpandIT enabled real-time scheduling, order management, and invoicing from mobile devices. Technicians could access and update service orders in the field, even offline. The system went live in one month. Manusa saw immediate improvements in technician productivity and customer service.

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lightning

Peers used ExpandIT Field Service for engagement management and digital signature

ExpandIT Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (46)
Analytics

2.94/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (46)
Analytics

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for ExpandIT Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for ExpandIT Field Service

ExpandIT Solutions A/S Profile

Company Name

ExpandIT Solutions A/S

Company Website

https://www.expandit.com/

HQ Location

4046 North Goldenrod Road #263

Employees

11-50

Social

Linkedin

Financials

PRIVATE