ExpandIT Field Service Overview

ExpandIT Field Service transforms how companies manage their field operations by ensuring seamless access to critical information, whether in the office, on the field, or remotely. The software facilitates mobile field service and resource planning, enabling businesses to coordinate and deploy field resources efficiently. ExpandIT Field Service supports rapid implementation, promising setup within six weeks, which can be crucial for businesses looking to quickly adapt to evolving market demands. This tool is particularly valuable for industries reliant on field operations, as it enhances the ability to manage tasks and resources effectively, thereby improving service delivery and customer satisfaction.

Use Cases

Customers recommend Engagement Management, Digital Signature, Collaboration, as the business use cases that they have been most satisfied with while using ExpandIT Field Service.

Other use cases:

  • Measuring Customer Satisfaction
  • Order Management
  • Contacts History
  • Workflow Management
  • Generation Of New Leads
  • Rating And Review Management
  • Market Research
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ExpandIT Field Service.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
See all business priorities See less business priorities

ExpandIT Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

ExpandIT Field Service's features include Recording. and ExpandIT Field Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ExpandIT Field Service analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Service Portal is a robust platform that encompasses all interaction with the customer, from ordering services, consumables and spare parts to seeing all information about service items, upcoming or previous visits, documents, photos etc...." Service Portal
"...Signatures and paperwork are not forgotten by making them a mandatory part of the service process. ..." Field Service
"...The intuitive design of the ExpandIT Service Portal allows for improved collaboration between dispatchers, field technicians and end-customers...." Service Portal

ExpandIT Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ExpandIT Field Service software provides digital access to information for service technicians. Efficiency and productivity are enhanced through streamlined information delivery.

ExpandIT Field Service Customer wins, Customer success stories, Case studies

What Are the key features of ExpandIT Field Service for Engagement Management?

How does ExpandIT Field Service facilitate Digital Signature?

What benefits does ExpandIT Field Service offer for Collaboration?

What Are the key features of ExpandIT Field Service for Measuring Customer Satisfaction?

How does ExpandIT Field Service facilitate Order Management?

11 buyers and buying teams have used Cuspera to assess how well ExpandIT Field Service solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

CK Power - Manufacturing - Medium

St. Louis, USA

ExpandIT helped CK Power move from pen and paper to digital time registration. Field data now syncs instantly, letting them invoice faster and plan jobs better. Service technicians use a mobile app t...o access job details and update progress. The planning tool's map feature helps assign the closest technician to each job. CK Power reduced errors, increased efficiency, and improved earnings with ExpandIT.

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Raunstrup - Construction - Large

Aarhus, Denmark

ExpandIT helped Raunstrup digitize their service management and planning. Raunstrup faced challenges with paper-based workflows as their volume of small service jobs grew. ExpandIT's solution let car...penters record time, take photos, and manage cases on tablets and phones. This reduced manual paperwork and sped up project workflows. Raunstrup can now track jobs and plan resources more easily.

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Connected Wind Services - Utilities - Small

Balle, Denmark

ExpandIT Service Management helped Connected Wind Services unify service operations across Denmark, Germany, and Sweden. The company replaced separate in-house solutions and ERPs with a single system.... ExpandIT integrated with Dynamics NAV and enabled consistent service reporting. Engineers needed only half a day of training to use the new system. Now, CWS can optimize operations with comparable data from all countries.

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Enemærke & Petersen a/s - Construction - Medium

Copenhagen, Denmark

ExpandIT Mobile helped Enemærke & Petersen a/s increase billing ratio and earnings by over 20%. The company replaced manual, paper-based workflows with a digital invoicing solution integrated with Mi...crosoft Dynamics AX. This change reduced billing errors and cut the time from job completion to invoicing. Staff now enter data directly, speeding up the process and improving planning. The company saw better cash flow and higher satisfaction among foremen.

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Jydsk Planteservice A/S - Consumer Services - Medium

Kolding, Denmark

ExpandIT Mobile Service Management helped Jydsk Planteservice A/S digitize service reporting for over 4,000 customers. Service gardeners now use mobile devices to log visits, track time, and order pr...oducts instantly. The new system cut report processing from 14 days to immediate ERP updates. Sales and delivery orders are being added to the platform. Customers now get electronic inspection reports right after service, boosting satisfaction.

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Quality Forklift - Automotive - Small

Minneapolis, USA

ExpandIT helped Quality Forklift move from paper-based to digital field service management. Technicians now use tablets or phones to manage service orders, collect signatures, and send data directly ...to the office. Invoice processing time dropped from 6–7 days to just 1–2 days. Customers get faster estimates and see improved service. Lost work orders are eliminated, and communication between sales and service teams is stronger.

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lightning

Peers used ExpandIT Field Service for engagement management and digital signature

ExpandIT Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (46)
Analytics

2.94/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (46)
Analytics

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for ExpandIT Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for ExpandIT Field Service

ExpandIT Solutions A/S Profile

Company Name

ExpandIT Solutions A/S

Company Website

https://www.expandit.com/

HQ Location

4046 North Goldenrod Road #263

Employees

11-50

Social

Linkedin

Financials

PRIVATE