Invoca Signal AI Overview

Invoca leverages AI to transform phone conversations into actionable insights, enhancing marketing, sales, and contact center performance. This platform enables businesses to harness call data, driving customer conversions and increasing revenue. A standout feature is its AI-powered call tracking, which links online marketing efforts to offline revenue, providing a comprehensive view of customer interactions. Invoca's capabilities include doubling contact center conversion rates and activating first-party customer data for improved targeting. As a recognized leader in revenue execution, Invoca's solutions empower enterprises to optimize their marketing strategies with precision and insight.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using Invoca Signal AI.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Engagement Management
  • Digital Marketing
  • Generation Of New Leads
  • Social Media Analytics
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Invoca Signal AI.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Establish Thought Leadership
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Invoca Signal AI Use-Cases and Business Priorities: Customer Satisfaction Data

Invoca Signal AI works with different mediums / channels such as Phone Calls.

Invoca Signal AI's features include Recording, SEM, Personalization, etc. and Invoca Signal AI support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also Invoca Signal AI analytics capabilities include Analytics, and Custom Reports.

Reviews

"Invoca and Adobe allow us to derive insights from customer touchpoints that happen over the phone and turn them into actionable data that can be integrated with our online analytics platform" - Steven Jones

Peer review evidence (same sources as the product rating summary)

"...Inbound calls are over 80% of our business, so being able to capture, manage and track those calls is essential...." Peer review by Cory P, Web Developer, Computer Software
"...We also rely on call recording to help track quality of leads...." Peer review by Agency
"...These tracking numbers have enabled us to do everything from monitoring our calls for quality customer service assurance, use for training purposes, and the quantity of calls being generated by individual advertising venues which has aided us in making good decisions on what does and doesn't work so we can spend our advertising dollars wisely...." Peer review by Cheryl C., Construction

Invoca Signal AI, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invoca-Signal-AI makes training custom AI models for phone conversation insights fast and easy, helping boost revenue. It enhances understanding and improves decision-making.

Popular Business Setting

for Invoca Signal AI

Top Industries

  • Marketing and Advertising
  • Hospital & Health Care
  • Legal Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Invoca Signal AI is popular in Marketing And Advertising, Hospital & Health Care, and Legal Services and is widely used by Small Business, Mid Market, and Enterprise.

Invoca Signal AI Customer wins, Customer success stories, Case studies

How efficiently Does Invoca Signal AI manage your Communication Management?

How can Invoca Signal AI enhance your Sales Call Management process?

What makes Invoca Signal AI ideal for Helpdesk Management?

How can Invoca Signal AI enhance your Campaign Management process?

11 buyers and buying teams have used Cuspera to assess how well Invoca Signal AI solved their Other Demand Generation needs. Cuspera uses 11801 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
Invoca Signal AI testimonial

Steven Jones

Associate Director, Testing and Optimization

Progrexion
Invoca and Adobe allow us to derive insights from customer touchpoints that happen over the phone and turn them into actionable data that can be integrated with our online analytics platform Testimonial By Steven Jones
Invoca Signal AI testimonial

The Forrester Waveā„¢: Conversation Intelligence: Sales And Marketing, Q4 2021

Forrester
Invoca has some of the strongest conversation intelligence capabilities for marketers. It increasingly offers features to support sales teamsā€”such as automated QA scoringā€”and reference customers rave about the support they receive Testimonial By The Forrester Waveā„¢: Conversation Intelligence: Sales And Marketing, Q4 2021
Invoca Signal AI testimonial

Marie Fitzgibbon

Director, Acquisition

1-800-GOT-JUNK?
For the first time, we can see our true ROAS, particularly for paid search. Itā€™s essential that we get it right, and thanks to Invoca, now we can. Testimonial By Marie Fitzgibbon
CUSTOMERS TESTIMONIALS
Invoca Signal AI testimonial

Steven Jones

Associate Director, Testing and Optimization

Progrexion
Invoca and Adobe allow us to derive insights from customer touchpoints that happen over the phone and turn them into actionable data that can be integrated with our online analytics platform Testimonial By Steven Jones
Invoca Signal AI testimonial

The Forrester Waveā„¢: Conversation Intelligence: Sales And Marketing, Q4 2021

Forrester
Invoca has some of the strongest conversation intelligence capabilities for marketers. It increasingly offers features to support sales teamsā€”such as automated QA scoringā€”and reference customers rave about the support they receive Testimonial By The Forrester Waveā„¢: Conversation Intelligence: Sales And Marketing, Q4 2021
Invoca Signal AI testimonial

Marie Fitzgibbon

Director, Acquisition

1-800-GOT-JUNK?
For the first time, we can see our true ROAS, particularly for paid search. Itā€™s essential that we get it right, and thanks to Invoca, now we can. Testimonial By Marie Fitzgibbon
 

How Saatva and Tatari Turned CTV Spend into Measurable Revenue with Invoca

Invoca's AI-powered platform, integrated with Tatari's TV attribution system, enabled Saatva to track the full customer journey from CTV ads to phone call conversions. This integration provided a com...plete attribution path, revealing previously uncounted revenue from phone sales. Invoca's conversation analytics also offered insights into customer sentiment and frequently asked questions, enhancing campaign optimization.

Read on ā†’

Ai Media Group - Marketing And Advertising - Marketing and Advertising

Invoca helped Ai Media Group, a digital marketing agency, achieve a 172% increase in leads and a 30% rise in online applications for their client. The agency switched all call analytics to Invoca aft...er seeing a 150% decrease in cost per lead. Invoca enabled real-time campaign optimization, keyword-level attribution, and fast call routing for over 300 locations. Ai Media Group exceeded campaign goals by 45% and improved ROI for their clients using Invoca's data-driven platform.

Read on ā†’

Weitz & Luxenberg - Legal Services - Legal Services

Invoca helped Weitz & Luxenberg fix a big marketing data gap. Before, they could not track which ads made people call. With Invoca, they saw a 14% higher conversion rate by sending calls to the right... experts. Their cost per retainer dropped by 28%. They also got 17% more leads from online campaigns. Now, they can track every ad dollar and know what works.

Read on ā†’

Vivint - Home Services - Home Services

Invoca helped Vivint boost new customer accounts by 76% year over year. The marketing team used Invoca's conversation intelligence to track calls and optimize landing pages. This led to a 70% increas...e in landing page call response rate and a 33% rise in inbound calls. Invoca's integration with Salesforce gave Vivint full visibility from marketing campaigns to revenue. Sales agents used real-time caller data to personalize conversations and close more sales.

Read on ā†’

SCI Shared Resources - Consumer Services - Consumer Services

Invoca's AI helps SCI Shared Resources track how their agents speak to callers. The company does not use call scripts. Invoca lets them check that agents show empathy on every call. SCI Shared Resour...ces is a leading provider of funeral, cremation, and cemetery services. The platform supports better customer experience in sensitive situations.

Read on ā†’

SERVPRO - Home Services - Home Services

Invoca helps SERVPRO route calls to the nearest franchise. Customers get the right phone number based on their location. This stops unnecessary transfers and repeating information. SERVPRO uses Invoc...a to give a better customer experience. The platform supports over 2,200 franchises across the US and Canada. Jay Hinton from SERVPRO says Invoca changed how they handle calls.

Read on ā†’

What is Invoca? How Real-Time Revenue Execution Platforms Drive Business Growth

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Frequently Asked Questions(FAQ)

for Invoca Signal AI

What is Invoca Signal AI?

Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue.

Invoca measures the true impact of digital marketing and helps to drive conversions up and down by integrating call and conversational analytics into the marketing platforms that matter most to business.

Invoca Signal AI gives advertisers an extraordinary view into discussion information from high-plan buyers, for example, buys made or advancement requests. Advertisers can rapidly increase new bits of knowledge from a huge number of discussions and make a move on them continuously to drive more income creating calls, support transformation rates, and improve the purchasing experience.

Signal AI analyzes previous calls and automatically groups conversations into topics based on similarities in speech patterns. It Identifies the call topics and outcomes to be tracked using a custom-generated predictive model. These conversions are automatically pushed to preferred marketing platforms, so one can optimize spend, create audiences, and drive revenue. The Predictive models are applied against live calls to detect conversation topics and outcomes in real-time.

(Invoca acquires Dialogtech)

What is Invoca Signal AI used for?

Invoca Signal AI is a Other Demand Generation Software mainly used by its customers to Improve ROI and Increase Sales & Revenue by Communication Management, Sales Call Management and Advertisement .

What are the top features of Invoca Signal AI?

Recording, SEM and Personalization are some of the top features of Invoca Signal AI.

Who uses Invoca Signal AI?

Invoca Signal AI is used by Marketing And Advertising, Hospital & Health Care and Legal Services among other industries.

What are Invoca Signal AI alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Invoca Signal AI.

Where is Invoca Signal AI located?

Invoca Signal AI is headquartered at Santa Barbara, CA.
lightning

Peers used Invoca Signal AI for communication management and sales call management

Invoca Signal AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ā˜…

Read Reviews (589)
Analytics

4.77/5 ā˜…

Read Reviews (1512)
Custom Reports

4.39/5 ā˜…

Read Reviews (1843)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ā˜…

Read Reviews (589)
Analytics

4.77/5 ā˜…

Read Reviews (1512)
Custom Reports

4.39/5 ā˜…

Read Reviews (1843)

Software Failure Risk Guidance

?

for Invoca Signal AI

Overall Risk Meter

Low Medium High

Top Failure Risks for Invoca Signal AI

Invoca News

Partnership

Integrate Adobe and Invoca to Power Better Marketing Optimizations, Experiences, and Outcomes

Invoca has integrated its conversation analytics software with Adobe, enhancing marketing optimizations and outcomes. This integration aims to provide a comprehensive view of the buyer journey across industries like automotive, healthcare, and financial services. It leverages Invoca's AI capabilities to convert demand offline and optimize marketing strategies.

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Partnership

The Invoca Agency Partner Network Delivers Marketing Revenue Results

Invoca has launched the Agency Partner Network, a curated directory of agencies skilled in leveraging Invoca's AI-powered phone lead and offline interaction data. This network aims to bridge digital and offline customer interactions, enhancing marketing outcomes. Agencies like Starcom have demonstrated success, achieving significant conversion improvements for clients like DIRECTV by integrating Invoca with platforms like Tealium, Meta, and Snapchat.

Read more ā†’
Product

New Invoca AI Agents Give Marketers Unprecedented Power to Convert ...

Invoca has expanded its AI agent capabilities with the introduction of AI Voice and Messaging Agents. These agents empower marketers to engage and convert high-intent buyers through AI-driven conversations across multiple channels. The AI Voice Agent captures caller intent and routes leads, while the AI Messaging Agent engages leads instantly via SMS. These advancements aim to improve conversion rates and optimize marketing investments. The AI Messaging Agent is available now, with the AI Voice Agent launching in beta this summer.

Read more ā†’
Product

Invoca Launches AI Agents to Boost Marketing Conversions

Invoca Launches AI Agents to Boost Marketing Conversions

Read more ā†’

Invoca Profile

Company Name

Invoca

Company Website

https://www.invoca.com/

Year Founded

2008

HQ Location

Santa Barbara, CA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES F