Real-World Case Studies and Customer Success Stories with Custify

Blink Ops uses its own AI platform to help security teams automate operations. The customer success team leverages AI tools... to boost productivity, like analyzing calls and automating data analysis. AI lets each manager handle more accounts, but cannot replace the human touch in building relationships. The company believes white-glove customer success needs people, not just agents. AI is a multiplier, not a replacement, for high-touch enterprise customer success.
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Softr uses Custify to support no-code customer success for non-technical users. The team blends customer success, support, and sales engineering... to help customers build their own apps. Onboarding focuses on guiding users through both adopting the platform and building solutions. Softr leverages a partner network for customers who need extra help. Human support is prioritized over AI chatbots, especially for product-led growth customers. The CS team gathers customer insights to improve the product and drive retention.
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RangeForce, now part of Cyberbit, used Custify to improve customer success in cybersecurity training. Katrin Loodus, Customer Success Manager, leveraged... deep product knowledge to respond faster to customer needs and build strong relationships. The team measured cybersecurity readiness with real-world simulation exercises, not just course completion. AI tools helped Katrin automate reporting and save significant time, allowing her to focus on customer value. Her personal experience with social engineering shaped her approach to customer education and awareness.
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Hoptroff uses Custify to support financial services with precision timing. Their platform ensures secure, traceable, and resilient time synchronization for... compliance and risk management. Customer success at Hoptroff means helping clients operate with confidence and meet strict regulatory needs. The team focuses on strong communication, energy management, and building trust. They help customers prepare for audits and scale their timing infrastructure as needed.
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Referrizer used Custify to improve their client offboarding process. They faced 110 cancellation requests during 2020. By using Custify's customer... insights, they created a detailed offboarding checklist and required exit interviews for all cancellations. This approach helped them recover 25% of clients who wanted to cancel. The process saved about $56,000 yearly within two months, showing the value of data-driven customer success tools.
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Planable used Custify to centralize customer success tasks. Before Custify, their team juggled multiple platforms and struggled to keep track... of everything. With Custify, they became more efficient and improved customer engagement. The team now focuses on customers instead of manual work. Their ability to support clients has greatly improved.
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Custify helped Planable centralize customer success operations. Before using Custify, Planable's CS lead managed many platforms and tasks. With Custify,... all workflows are in one place. This made it easier to focus on customers. The team now saves time and works more efficiently. Custify automates tasks and improves customer engagement.
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