Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Content Management
  • Advertisement
  • Generation Of New Leads
  • Loyalty Management
  • Campaign Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

  • Launch New Products
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Average Basket Value
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Visibility
  • Increase Customer Life Time Value
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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website. User Generated Content. Social Media etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc. and Bazaarvoice support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Bazaarvoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As the social media manager for a brand with 500,000+ followers on Pinterest and so much weekly content, Curalate brought efficiency to scheduling and monitoring our Pinterest profile...." Peer review by Dalilah A, Social Media & Partner Manager, Design

Bazaarvoice, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

  • Retail
  • Consumer Goods
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Bazaarvoice Use Cases

How can Bazaarvoice optimize your Rating And Review Management Workflow?

How does Bazaarvoice facilitate Engagement Management?

How does Bazaarvoice facilitate Social Media Management?

How does Bazaarvoice facilitate Sending & Publishing Communications?

How does Bazaarvoice facilitate Customer Feedback Management?

56+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

Consumer Goods

CASE STUDY Lemi Shine

Bazaarvoice helped Lemi Shine use a sampling program to collect and share customer reviews. Lemi Shine wanted to compete with bigger brands and needed more credibility with new buyers. The company us...ed customer voices to launch products and gain insights. Lemi Shine syndicated over 15,000 reviews, making up more than 95% of its total review volume on retail sites. This led to better product launches and more sales in retail channels.

Consumer Goods

CASE STUDY Petmate

Bazaarvoice helped Petmate collect and display user-generated content (UGC) on its own sites and across retail channels. Petmate used ratings and reviews, questions and answers, and sampling to stand... out in the digital aisle. The company increased review volume and retail sales. Petmate syndicated over 8,500 reviews to more than 50 retailers. This led to better product innovation and higher customer trust.

Retail

CASE STUDY Officeworks

Bazaarvoice helped Officeworks use ratings and reviews to improve the customer journey. Officeworks wanted to see how user-generated content affects shoppers. They ran tests on thousands of product p...ages. When a product got its first review, the conversion rate went up. Officeworks now has over 250,000 reviews on its site. Ratings and reviews bring more sales and organic traffic.

Consumer Services

CASE STUDY MAM

Bazaarvoice helped MAM use user-generated content (UGC) to boost e-commerce results. MAM displayed more reviews on its own site and shared reviews with a dozen retailers. This led to more conversions... and higher revenue on MAM’s UK site. MAM saw an 84% increase in revenue per visitor. Over 40,000 reviews were syndicated across retail partners, building parent confidence in MAM products.

Automotive

CASE STUDY Turtle Wax

Bazaarvoice helped Turtle Wax collect and share user-generated content like reviews and images. Turtle Wax used Bazaarvoice Ratings & Reviews and Curations to reach more consumers and build trust. Th...e company shared this content on its own site and on major retailer websites. This improved retailer relationships and increased retail sales. Turtle Wax saw a 50% year-over-year sales increase on retail sites after using Bazaarvoice.

Retail

CASE STUDY Petco

Bazaarvoice helped Petco use user-generated content to improve the shopping experience. Petco wanted to help pet parents make better buying decisions. They used reviews and customer feedback to guide... shoppers. Visitors who read reviews saw a 15% higher revenue per visitor and an 8% higher conversion rate. Petco increased revenue, engagement, and customer loyalty with Bazaarvoice.

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How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.
lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)

Software Failure Risk Guidance

?

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Bazaarvoice, Inc. News

Product

Bazaarvoice launches the new Intelligent Trust Mark for authentic ratings and reviews - GlobeNewswire

Bazaarvoice has introduced the Intelligent Trust Mark, a new feature for its user-generated content (UGC) platform. This innovation uses AI to verify the authenticity of product ratings and reviews, helping brands and retailers combat fake content and build shopper trust. The Trust Mark signals to consumers that reviews are genuine, enhancing transparency and credibility in e-commerce experiences.

Product

Bazaarvoice launches the new Intelligent Trust Mark

Bazaarvoice has introduced the Intelligent Trust Mark, a new feature designed to enhance authenticity and trust in user-generated content (UGC) across e-commerce platforms. This launch leverages Bazaarvoices HarmonyAI engine to verify and highlight credible ratings, reviews, and social content, helping brands and retailers boost shopper confidence and drive conversion.

Product

Its A Vibe Bazaarvoice Launches Industry First Social Content Solution - Business Eye

Bazaarvoice launches a new social content solution, a first in the industry, called It's A Vibe.

Product

Bazaarvoice Announces Industrys First Integrated Social Content Solution, Bazaarvoice Vibe - GlobeNewswire

Bazaarvoice introduces Vibe, the first integrated social content solution in the industry.

Bazaarvoice, Inc. Profile

Company Name

Bazaarvoice, Inc.

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Financials

M&A