Bazaarvoice Overview

This is a summary of the comprehensive capabilities and benefits of Bazaarvoice based on over 4387 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Bazaarvoice, PowerReviews, Yotpo, Okendo, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Bazaarvoice is right for your needs? Our Cuspera AI engine can evaluate how Bazaarvoice fits your specific business needs, industry, and context. Get your personalized assessment report today.

Bazaarvoice supports business activities such as:

  • Rating And Review Management
  • Engagement Management
  • Social Media Management
  • Sending & Publishing Communications
  • Customer Feedback Management

Bazaarvoice can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Launch New Products, Enhance Customer Relationships, Improve ROI, etc. It can help manage these activities if you use Website User Generated Content Social Media etc. for these needs. As a solution, Bazaarvoice's capabilities include Personalization, SEO, Feedback Surveys, etc.

Bazaarvoice was founded in 2005. Retail Vertical is its biggest customer base.

Reviews

"...I've realized that strong ratings/reviews lead to higher SLS and conversion...." Peer review by christine p

Cuspera Reviews

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Bazaarvoice.

Other priorities:

  • Launch New Products
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Average Basket Value
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Visibility
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Engagement Management , Social Media Management , as the business use cases that they have been most satisfied while using Bazaarvoice.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management with Website

4.84/5 ★

Read Reviews (293)

"...I've realized that strong ratings/reviews lead to higher SLS and conversion...."
Engagement Management with Website and User Generated Content

4.78/5 ★

Read Reviews (262)

"...Because customers who interact with UGC are 2x as likely to convert...." Ratings and Reviews
engaging and following up

4.76/5 ★

Read Reviews (210)

"...It gives you the control to easily collect, display, and distribute the content that engages more shoppers reviews, visual content, and more. ..."
Social Media Management with Social Media

4.89/5 ★

Read Reviews (179)

"...Pin high-performing posts or an ongoing campaign to the top of your feed linking to category pages, campaigns, or another social media account...." Social Commerce
scheduling post to social media

4.91/5 ★

Read Reviews (63)

"...DSW weaves visual and social sharing into its omnichannel strategy...."
engaging on social media

4.90/5 ★

Read Reviews (48)

"...The platform is a great way to schedule out posts for platforms such as Pinterest and Instagram, and offers a great interface to keep your social media posts organized...."
social media analytics

4.66/5 ★

Read Reviews (37)

"...Using Bazaarvoice s analytics and reporting offerings made it easy then to escalate product feedback through the business and embed customer voice within their decision-making process...."
managing social media account

4.55/5 ★

Read Reviews (6)

"...Doritos Legion of the Bold website allows visitors to create their own Doritos-centric content, which the brand shares on its social accounts...."
PEER EXPERIENCES
Rating And Review Management with Website

4.84/5 ★

Read Reviews (293)

"...I've realized that strong ratings/reviews lead to higher SLS and conversion...." Peer review by christine p
Engagement Management with Website and User Generated Content

4.78/5 ★

Read Reviews (262)

"...Because customers who interact with UGC are 2x as likely to convert...." Ratings and Reviews
engaging and following up

4.78/5 ★

Read Reviews (210)

Social Media Management with Social Media

4.89/5 ★

Read Reviews (179)

"...Pin high-performing posts or an ongoing campaign to the top of your feed linking to category pages, campaigns, or another social media account...." Social Commerce
scheduling post to social media

4.89/5 ★

Read Reviews (63)

engaging on social media

4.89/5 ★

Read Reviews (48)

social media analytics

4.89/5 ★

Read Reviews (37)

managing social media account

4.89/5 ★

Read Reviews (6)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4387 insights from peers and experts to help you assess how these Bazaarvoice use cases fit your Reviews and Reputation needs.

Case Studies

COMPANY CASE STUDIES
Case Study Nestlé Canada

Nestlé Canada leverages user-generated content to gather insights, improve products, and interact with loyal customers.

Read More
Case Study Lemi Shine

The voice of the customer fuels Lemi Shine's successful product launches, provides insights and drives retail sales.

Read More
Case Study Petco

The voice of the customer helps drive Petco’s online success

Read More

Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

PowerReviews, Yotpo, Okendo and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.

Popular Business Setting

for Bazaarvoice

Top Industries

  • Retail
  • Consumer Goods
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Bazaarvoice to Acquire customers and Increase sales & revenue

Peer and Expert Opinion on Features

for Bazaarvoice

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.03/5 ★

Read Reviews (65)
SEO

4.19/5 ★

Read Reviews (49)
Feedback surveys

4.40/5 ★

Read Reviews (45)
Dashboard

3.79/5 ★

Read Reviews (37)
Gamification

4.08/5 ★

Read Reviews (25)
FEATURES RATINGS AND REVIEWS
Personalization

4.03/5 ★

Read Reviews (65)
SEO

4.19/5 ★

Read Reviews (49)
Feedback surveys

4.40/5 ★

Read Reviews (45)
Dashboard

3.79/5 ★

Read Reviews (37)
Gamification

4.08/5 ★

Read Reviews (25)

IT and Other Capabilities

for Bazaarvoice

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5 ★

Read Reviews (93)
Data Import

3.47/5 ★

Read Reviews (311)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5 ★

Read Reviews (93)
Data Import

3.47/5 ★

Read Reviews (311)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.99/5 ★

Read Reviews (361)
Phone Support

3.77/5 ★

Read Reviews (36)
Chat Support

3.70/5 ★

Read Reviews (22)
Email Support

3.65/5 ★

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.99/5 ★

Read Reviews (361)
Phone Support

3.77/5 ★

Read Reviews (36)
Chat Support

3.70/5 ★

Read Reviews (22)
Email Support

3.65/5 ★

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)

Software Failure Risk Guidance

?

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Vendor Profile Details

Company Name

bazaarvoice

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Financials

M&A