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Banking Case Studies and Customer Success Stories with CSG Xponent
A leading U.K. financial institution
- Banking
- Large
UK
CSG Xponent helped a leading U. K. bank increase click-through rates by 260%. The bank used journey orchestration and AdTech...integration to target site visitors interested in switching accounts. By syncing real-time data to a DMP, they improved paid media targeting and segmentation. Paid media performance improved tenfold. The solution went live in just one week.
One of the largest banks in the U.S.
- Banking
- Very Large
USA
CSG helped one of the largest U. S. banks cut legitimate fraud cases by 25%. The bank used real-time alerts...across voice and SMS to reach cardholders fast. Automated notifications and intelligent risk assessment let agents focus on real threats. The program reduced average cost per call by 46% and inbound fraud contacts by 12%. Customer satisfaction with the fraud experience reached 95%.
Standard Bank Group moved to an MVNO model to improve customer relationships. They migrated to the cloud to cut costs,... scale faster, and launch services quickly. The bank focused on delivering better customer experiences to boost loyalty and engagement. Strategic partnerships and platform diversification were key to their growth. The transition helped them prepare for future business needs.
Telecommunications Case Studies and Customer Success Stories with CSG Xponent
Zain Sudan
- Telecommunications
- Large
Khartoum, Sudan
CSG Network Solutions helped Zain Sudan restore USSD self-service after a major blackout. The team rebuilt and reintegrated the USSD... platform in just three weeks. This was much faster than the usual 10 to 16 weeks for such projects. Zain Sudan could now add more self-service options for customers. The quick recovery improved service reliability and customer experience.
A leading cable and internet provider
- Telecommunications
- Very Large
USA
CSG Bill Explainer helped a major U. S. cable and internet provider cut billing-related contact rates by 17.5%. Customers now...get clear, personalized bill breakdowns through microsites. The solution reduced average support time from 7 minutes to just 60 seconds of self-service. Full deployment took only 12 weeks, with immediate results seen in the next billing cycle. The provider improved payment speed and customer satisfaction with proactive, targeted communication.
Nexphone used EaaS powered by NetLync to speed up eSIM transfers for their customers. They integrated all APIs in just... 2 weeks with only one developer. The platform made device setup and provisioning simple. Nexphone saw faster deployment and easier management for iOS and Android. This improved customer experience and cut costs for the company.
Financial Services Case Studies and Customer Success Stories with CSG Xponent
A world-leading payment processor
- Financial Services
- Very Large
CSG helped a world-leading payment processor cut operational costs. The company used CSG’s billing and revenue management solutions. They streamlined... billing processes and improved compliance. The solution made billing simpler and more efficient. This led to lower costs for the business.
A leading North American financial services provider
- Financial Services
- Very Large
USA
CSG Xponent helped a major North American financial services provider unify data from over 30 sources. The provider processed 167... million records daily to get a 360-degree view of each customer. This enabled personalized, omnichannel communications for collections and payment reminders. As a result, they captured 10% more payments and saw a 5% increase in 7-day payment rates. The solution reduced payment delays and improved customer engagement.
A leading tolling system integrator
- Transportation/Trucking/Railroad
- Medium
USA
CSG’s intelligent quality assurance solution helped a leading tolling system integrator audit 100% of invoices in real time. The provider processed... over 2 million documents in six months, reviewing 33,000 invoices daily. Manual QA was slow and missed errors, causing customer disputes and rework. Automated QA flagged discrepancies before invoices reached customers, reducing errors and manual review time. Teams now focus on higher-value tasks and have better error visibility.
Entertainment Case Studies and Customer Success Stories with CSG Xponent
Leading Asian SVOD provider
- Entertainment
- Large
CSG Ascendon helped a leading Asian SVOD provider launch an immersive digital content experience. The provider reached over 1.4 million... subscribers in less than six months. The cloud-native solution enabled fast deployment and digital monetization. The case highlights rapid growth in the streaming market. CSG Ascendon supported a seamless SVOD rollout for millions of users.
Insurance Case Studies and Customer Success Stories with CSG Xponent
A top U.S. property and casualty insurance provider
- Insurance
- Very Large
USA
CSG helped a leading U. S. property and casualty insurer improve outbound call accuracy. The insurer faced calls being marked...as spam, risking lost customers and revenue. CSG registered outbound numbers with carriers and improved number recognition. This led to a 10% increase in contact accuracy and $70–100M in annual revenue retained. The insurer launched 30+ targeted campaigns in just 10 days, reducing churn and reaching more members.
A state health and human services department
- Government Administration
- Large
A state health and human services department faced a surge in Medicaid, CHIP, and SNAP applications. The agency used CSG... Xponent to streamline the application process. They adopted omnichannel communications to reach more people. Personalized notifications and real-time updates kept applicants informed. The solution helped the agency serve citizens more efficiently.
CSG Helps Businesses Cut Fraud Losses by Up to 70% with CSG Payments Protection.ai - 01net
CSG launched Payments Protection. ai, an AI-powered fraud detection solution that reduces fraud losses by 50-70%. It offers near-real-time, cross-channel...transaction monitoring, minimizing false positives and customer friction. The cloud-based platform adapts to evolving fraud patterns and is deployable in various environments, enhancing fraud protection for complex industries like healthcare and telecoms.
CSG has announced a multi-year contract renewal with DISH Network, extending their partnership through 2030. CSG will continue to provide... billing and payment services, leveraging its SaaS platform to enhance DISH's customer service capabilities. This renewal underscores CSG's role in supporting DISH's evolution from satellite pioneer to connectivity leader.
CSG Announces Contract Renewal with DISH Network - Yahoo Finance
CSG has announced a multi-year contract renewal with DISH Network, extending their collaboration through 2030. CSG will continue to provide... its SaaS platform for billing, customer care, and business optimization, supporting DISH in delivering enhanced customer experiences and operational agility.
Dont Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care
CSG partnered with a major tech company to enhance customer service using AI and intent-based routing through Xponent. This initiative improved... call routing accuracy, reduced live agent calls by 43%, and expanded support to over 40 languages. The approach balanced AI efficiency with human interaction, ensuring customers reached the right support when needed.
