Real-World Case Studies and Customer Success Stories with CSG Xponent

CSG helped a retail credit provider get a 360-degree view of customers across channels. The provider integrated over 30 data sources using CSG solutions. This broke down silos and enabled insight-dri...ven communications. As a result, the provider captured more payments, more quickly. The case highlights the value of data integration for faster payment collection in financial services.
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CSG Ascendon helped an Asian SVOD provider deliver a digital content experience. The provider used the cloud-native platform to launch an immersive SVOD service. They reached over 1.4 million subscri...bers in less than six months. The solution enabled fast deployment and improved customer engagement. This case highlights the power of CSG Ascendon for media and entertainment brands.
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CSG helped a property and casualty insurer improve outbound call accuracy. The insurer wanted to reduce customer churn and keep more revenue. By using CSG's solution, the company retained millions in... annual revenue. The focus was on better engagement and communication with customers. This case shows how accurate outbound calls can help insurance companies keep their customers.
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Standard Bank Group wanted to improve their mobile services and customer experience. They decided to move to a cloud-based MVNO platform. This helped them lower costs, scale faster, and reach the mar...ket more quickly. The change also made it easier to give customers a better experience. The bank learned important lessons and is planning to use more platforms to get better results in the future.
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CSG Xponent helped a European bank improve paid media performance by ten times. In four months, the system analyzed behavior profiles of 250,000 visitors using journey orchestration. The bank integra...ted its AdTech with its website. This boosted awareness and adoption of a new faster switching service in the U.K. retail banking sector. The solution helped the bank compete more effectively.
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CSG Xponent helped a bank improve its fraud resolution process. The bank used a multichannel fraud resolution program to reduce legitimate fraud cases by 25%. The program also achieved a 95% customer... satisfaction rating. CSG Xponent provided proactive account protection and real-time security notifications. Customers could respond instantly to flagged transactions, which reduced account holds and frustration.
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CSG Xponent helped a state health and human services department manage a surge in Medicaid, CHIP, and SNAP applications. The agency used integrated digital and print communications to reach more peop...le. Omnichannel messaging and personalized notifications kept applicants informed and engaged. The solution made it easier for people to schedule appointments and reduced no-shows. The department improved efficiency and expanded its public assistance reach.
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Nexphone wanted to make eSIM transfers easy for their customers. They used EaaS powered by NetLync. They were surprised by how fast and simple the integration was. They finished setting up all APIs i...n just 2 weeks with only one developer. This helped them offer seamless eSIM transfers to their customers.
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A large service operator wanted to make billing clearer for its customers. They used CSG Bill Explainer to help explain bills in a simple way. This helped reduce the number of calls to their call cen...ter. It also made customers happier and saved the company money. The solution made billing more transparent in a competitive U.S. market.
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CSG Network Solutions helped Zain Sudan restore USSD services after a blackout. The team completed the re-deployment in just three weeks. This is much faster than the usual 10 to 16 weeks for such pr...ojects. The new solution lets Zain Sudan add more self-service options for customers. The project improved service speed and flexibility.
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CSG billing and revenue management solutions helped a world-leading payment processor. The company streamlined billing processes and reduced operational costs. CSG also ensured compliance for the cus...tomer. The solution improved digital billing. The customer story highlights operational efficiency and cost savings.
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CSG Tolling and Smart Mobility Solutions helped a tolling provider process over 2 million documents in six months. The provider used automated QA to boost invoice accuracy and reduce errors. This sol...ution increased QA coverage without hiring more staff. The company saw fewer customer service calls and less rework. Team workflows became simpler and repetitive tasks dropped. Error visibility improved, helping prevent costly mistakes.
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