CSG Xponent Overview

Kitewheel is a customer engagement platform integrated within CSG Xponent. It centralizes customer data and manages journey orchestration effectively.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Loyalty Management, as the business use cases that they have been most satisfied with while using CSG Xponent.

Other use cases:

  • Advertisement
  • Proposal & Quote Management
  • Training & Onboarding
  • Engaging On Social Media
  • Communication Management
  • Contact List Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CSG Xponent.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
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CSG Xponent Use-Cases and Business Priorities: Customer Satisfaction Data

CSG Xponent works with different mediums / channels such as Website. Social Media. Phone Calls etc.

CSG Xponent's features include Personalization. and CSG Xponent support capabilities include 24/7 Support, Email Support, AI Powered, etc. also CSG Xponent analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This solution enables us to promote our experience in a whole new way, raising engagement with consumers that show an interest in our brand in an elegant and relevant way, while delivering excellent performance on our marketing goals...." Peer review by Ford, Ford, Ford

CSG Xponent, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CSG Xponent Customer wins, Customer success stories, Case studies

Why is CSG Xponent the best choice for Engagement Management?

How efficiently Does CSG Xponent manage your Helpdesk Management?

How can CSG Xponent enhance your Loyalty Management process?

Why is CSG Xponent the best choice for Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well CSG Xponent solved their Personalization needs. Cuspera uses 551 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

 

Dont Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care

CSG partnered with a major tech company to enhance customer service using AI and intent-based routing through Xponent. This initiative improved call routing accuracy, reduced live agent calls by 43%,... and expanded support to over 40 languages. The approach balanced AI efficiency with human interaction, ensuring customers reached the right support when needed.

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Zain Sudan - Telecommunications

CSG Network Solutions helped Zain Sudan restore USSD services after a blackout. The team completed the re-deployment in just three weeks. This is much faster than the usual 10 to 16 weeks for such pr...ojects. The new solution lets Zain Sudan add more self-service options for customers. The project improved service speed and flexibility.

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Tolling provider - Tolling & Smart Mobility

CSG Tolling and Smart Mobility Solutions helped a tolling provider process over 2 million documents in six months. The provider used automated QA to boost invoice accuracy and reduce errors. This sol...ution increased QA coverage without hiring more staff. The company saw fewer customer service calls and less rework. Team workflows became simpler and repetitive tasks dropped. Error visibility improved, helping prevent costly mistakes.

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Nexphone - Telecommunications

Nexphone wanted to make eSIM transfers easy for their customers. They used EaaS powered by NetLync. They were surprised by how fast and simple the integration was. They finished setting up all APIs i...n just 2 weeks with only one developer. This helped them offer seamless eSIM transfers to their customers.

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a state health and human services department - Government Administration

CSG Xponent helped a state health and human services department manage a surge in Medicaid, CHIP, and SNAP applications. The agency used integrated digital and print communications to reach more peop...le. Omnichannel messaging and personalized notifications kept applicants informed and engaged. The solution made it easier for people to schedule appointments and reduced no-shows. The department improved efficiency and expanded its public assistance reach.

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A world-leading payment processor - Payment & Merchant Services

CSG billing and revenue management solutions helped a world-leading payment processor. The company streamlined billing processes and reduced operational costs. CSG also ensured compliance for the cus...tomer. The solution improved digital billing. The customer story highlights operational efficiency and cost savings.

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Frequently Asked Questions(FAQ)

for CSG Xponent

What is CSG Xponent?

Kitewheel is a Customer Journey and Experience Software. Kitewheel Customer Journey Hub orchestrates marketing and sales technologies to provide contextual interactions throughout the touchpoints. It enables marketers to target individual customers in real-time and helps them in creating optimized customer journeys.

Kitewheel provides various features, such as personalized interactions, real-time analytics, and journey process testing. The company provides its solutions through the cloud deployment model.

With Kitewheel, the users can measure the ROI of their customer journeys in real-time and also integrate their journey results into their current reporting flow. Kitewheel’s Metrics dashboard allows journey monitoring and reporting needs with simple visualizations. Kitewheel provides a powerful processing engine that allows users to move past segments and campaigns and drive appropriate and related customer experiences. With functions that can happen in milliseconds, Kitewheel makes sure that conversations are provided at the right content, at the right cadence through the right channel.

What is CSG Xponent used for?

CSG Xponent is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Loyalty Management .

What are CSG Xponent alternatives?

RichRelevance, Algonomy, HYPERISE and Rightmessage are popular alternatives for CSG Xponent.

Where is CSG Xponent located?

CSG Xponent is headquartered at 4235 South Stream Blvd, Suite 410, Charlotte, NC 28217, US.
lightning

Peers used CSG Xponent for engagement management and helpdesk management

CSG Xponent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (4)
Analytics

4.44/5 ★

Read Reviews (49)
Custom Reports

4.33/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (4)
Analytics

4.44/5 ★

Read Reviews (49)
Custom Reports

4.33/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for CSG Xponent

Overall Risk Meter

Low Medium High

Top Failure Risks for CSG Xponent

CSG Systems, Inc. News

Financial

CSG Systems International to Hold Second Quarter 2025 Earnings Conference Call on August 6 - Business Wire

CSG will announce its second quarter 2023 financial results in an earnings conference call on August 2, 2023, featuring CEO Brian Shepherd and CFO Hai Tran. The call will provide insights into CSG's performance in customer experience, billing, and payments solutions.

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CSG Systems, Inc. Profile

Company Name

CSG Systems, Inc.

Company Website

https://www.csgi.com/

HQ Location

4235 South Stream Blvd, Suite 410, Charlotte, NC 28217, US

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